What is the doctor-patient relationship, is to analyze the causes and how to deal with the new era of doctor-patient relationship

I, the current situation of doctor-patient relationship and the main causes of the problem doctor-patient relationship in general, is the basic harmony in the existence of local disharmony, harmony is the mainstream, disharmony is a tributary. The causes of doctor-patient relationship is complex, there is a lack of medical resources, the masses "difficult to see a doctor", "expensive", patients have opinions; there is a poor quality of medical care, poor service attitude, the masses are not satisfied; there are also more complex social factors. Both the system, the mechanism of the problem, but also the ideological concept of the problem, as well as management and supervision is not effective and other reasons, the main reasons are as follows: (a) the lack of trust between doctors and patients, is an important reason for the contradiction between doctors and patients. Lack of trust and understanding between doctors and patients, can not think differently. Part of the medical staff can not put themselves in the shoes of patients, but more consideration for the interests of medical institutions and their own. Some patients also lack understanding of medical personnel, do not understand the complexity of medicine.　　(ii) The lack of communication between doctors and patients and the increase in medical disputes are important factors in the discordant relationship between doctors and patients. Some statistics show that among the medical disputes that have occurred, about two-thirds of the total number of disputes are due to insufficient communication between doctors and patients and inharmonious relationship between doctors and patients.　　(C) the lack of humanistic care in the medical process, exacerbating the discordant doctor-patient relationship. The treatment of disease and rescue of human beings are one and the same, but some doctors only pay attention to the "disease" but not to human beings; in some medical institutions, medical activities only emphasize the reliance on * instruments and equipment, ignoring the communication between the doctor and the patient.　　(D) the patient complaint and safeguard the rights and interests of the channel is not smooth is the direct cause of the impact of the doctor-patient relationship. Although our country has been in a few years ago on the implementation of the new "Medical Accident Handling Regulations", but after the occurrence of medical accidents, just accident identification costs up to a few thousand dollars, the cost of patients to protect the rights and interests of patients is too high to maintain the rights and interests of the normal channels, in fact, it is still a very difficult thing.　　(e) China's current medical security system and related laws and regulations have not kept pace with the market economy, and the unsoundness of the universal medical insurance system is the most fundamental reason for the sharp contradiction between doctors and patients. Data show that many countries have a sound universal medical insurance system, all the people to participate in medical insurance, the vast majority of medical costs are borne by the insurance company, will not be paid by individuals to pay high medical fees, there is rarely a conflict between doctors and patients.　　Second, how to build a harmonious doctor-patient relationship For medical institutions, to build a harmonious doctor-patient relationship, first of all, we must look inward, face up to and overcome their own shortcomings, can not complain about the patient's lack of understanding, complaining about the problem can not be solved. We should be good at analyzing our own problems, finding the reasons and formulating measures in terms of service environment, service concept, service attitude, service effect and other aspects. The First Affiliated Hospital of China Medical University is a modern large-scale comprehensive hospital integrating medical treatment, teaching, scientific research and preventive health care, and is also a rescue center for difficult and serious diseases in Northeast China and parts of North China. In recent years, we adhere to the patient-centered, from ideas to planning, from initiatives to implementation, everything from the interests of patients, and actively change the mode of service, improve the quality of service, and the satisfaction of patients as the pursuit of the hospital. From the practice of our hospital, to build a harmonious doctor-patient relationship to strengthen medical services in six areas, with the protection of people's health to promote the construction of a harmonious doctor-patient relationship.