Fangcheng County People's Hospital gynecology under the correct leadership of President Huaqi and the leadership of the correct leadership of the team, in the department of all the medical staff of the *** with the efforts of the tenacious struggle, forge ahead, the heart of the patients, pragmatic and heavy work in the annual work of the year xx made extraordinary performance, to the present, my **** open 40 beds, the annual realization of the economic income of 1.5 million yuan. Annual gynecology between doctors and patients zero complaints, help and remission of poor patients 16 times, received two banners sent by the patient's family. Review the work of the year, we mainly do the following:
First, the work achieved:
Our department of 12 medical staff (6 doctors, 6 nurses) in the director of the Department of Wang Ping and the head nurse Zhao Yan's leadership, in strict accordance with their respective duties and hospital rules and regulations, serious, dedicated work, no one without a reason to work. work, there is no one unexcused absences and late and early departure, many comrades are adhering to the hospital as a home, come early and stay late, in strict accordance with operating procedures for patient services, the whole department of the heart to a think, to a make, unity and cooperation, pioneering and enterprising, the annual economic income of 1.5 million yuan, the successful completion of the target tasks set at the beginning of the year; all health care workers bear in mind the doctor's sacred mission, want to think of what the patients, urgent for the patients of the The doctor's mind, anxious for the patient's urgency, to help or exempt the poor patients 6 times, there is a case of ectopic pregnancy emergency, at any time there is a life-threatening situation, but the hands of the money to take enough, our comrades in the department of their own out of their own wages for her medical expenses, so that the first treatment, and finally make the patient turn the crisis into a safe, by the patient's family's gratitude and praise; the department of the whole year in the busy business situation, insist on going to the countryside for the whole county's medical expenses. In the busy business situation, the department insisted on going to the countryside for the county's women of childbearing age to do gynecological screening, health checks and physical examination, no matter how tired and bitter, from no one complained of suffering, and successfully completed the task of going to the countryside, by the hospital leadership and other departments of the praise, the department staff work hard to work hard, and upward, the emergence of the good people and good deeds one after another; the work of the year due to the gynecology department of the whole staff of all the medical and nursing staff of the seriousness and the spirit of excellence and extreme responsibility, there was no case of complaints, no complaints, no complaints, no complaints, no complaints, no complaints. The spirit of excellence, there has not been a complaint, the relationship between doctors and patients xxx stable, patient satisfaction rate rose steeply; hospitalized patients reached more than 900 cases a year, more than 1,000 outpatient clinic; our specific approach is: adhere to the regular meetings, evaluation, good praise, poor 'criticism, to nip all the problems in the bud.
Second, there are problems and shortcomings:
gynecological ward in the hospitalization peak, high traffic, ward hygiene is sometimes not neat enough; sometimes individual comrades of the service attitude is not very good; sometimes not enough detailed; individual case records are not detailed enough. This in the department's regular meeting we have put forward, and strive in the new year to adhere to the responsibility to the person, strict rules and regulations, resolutely eliminate the occurrence of such cases, and ultimately realize the "three satisfaction".
Third, next year's work plan:
xx year, our department will continue along the hospital leadership of the overall work of the idea, closely united in the hospital leadership and the hospital around the party branch, pioneering, rise to the challenge, continue to strive for excellence, in this year's revenue target task on the basis of a new record: to achieve the economic revenue of 1.8 million yuan. The number of hospitalized patients has reached more than 1,200, and more than 1,300 outpatients have been received; reduce the drug price ratio, improve the cure rate, and increase the satisfaction of patients; do a good job in ward cleanliness with high standard, and make patients feel at home; further improve the quality of service, and improve the communication between doctors and patients, and continue to build a civilized department; carry out the surgical treatments for cervical, ovarian, and endometrial cancers, and take a good clinical pathway, so that patients spend the least money to enjoy the best quality of service. Patients spend the least amount of money to enjoy the best quality of service; continue to cooperate with the hospital to do a good job in other areas of work, high standards and strict requirements, in strict accordance with the hospital's rules and regulations and operating standards, the work in this year's basis for a big leap, to become a civilized hospital departments and standard-bearer departments.
Hospital department work summary 2Over the past year, under the strong support of the hospital leadership, in the enthusiasm of the director of each section to help and colleagues work together under the collaboration, the work of the year was successfully completed. Looking back on the past year, whether from the department management, medical safety, business skills, quality of service and overall efficiency and other places, have made some achievements, but there are still shortcomings, is summarized as follows:
First, the main achievements:
1, to further establish the establishment of a complete and implementation of the rules and regulations, the whole place to improve the quality of medical care to meet the medical provisions of the patient population, and to improve the quality of medical care. Meet the sick masses of medical provisions, and seriously study the "case prescription writing norms", "medical malpractice", "medical regulations. Standardize the medical practice of the majority of medical personnel, education, learning the law, understand the law, abide by the law, according to the law to protect the legitimate rights and interests of doctors and patients, for our hospital safety medical laid the foundation
2, strengthen the major clinical medical quality inspection efforts, and better implementation of the clinical, medical care system, the whole place to improve the diagnosis and treatment of our hospital level. Under the supervision of President Zhang, Chen, vice president of the guidance and help, many times to carry out the hospital departments and medical staff meeting, layout of clinical work. In order to further complete the work and tasks deployed by the hospital leadership, in-depth coordination of the work of the department. On the business study of medical documents written and other places to carry out serious and careful inspection. Through the usual inspection, many problems that are easy to be neglected can be solved. In order to further strengthen the medical safety, regular organization of all sections of the personnel to participate in the meeting, on the existence of various departments or the emergence of shortcomings and medical safety hazards, to discuss and discuss the next step of the work and preventive measures for the clinical safety of medical care to provide a guarantee.
3, to strengthen the clinical business learning and further training, the hospital sent two comrades in 2006, respectively, further study in the oral cavity, ear, nose and throat, while sending more than 10 people to participate in various types of academic conferences, the introduction of new technologies for the hospital, new experience to expand the business. After the return of the provisions of the academic conference participants will learn the content of the organization of the printed book and bound into the file. Through the form of lectures taught to everyone, improve the hospital medical learning culture, achieved good results, to achieve the desired learning objectives.
4, regularly participate in the integration of outpatient department meetings, participated in more than 20 outpatient department meetings throughout the year. The outpatient department of medical work and the scope of services made clear provisions. And the outpatient clinic many times to check the work, the inspection of the problems found in the summary, and printed into a book stored in the file. Medical errors and hidden dangers in medical care are found to be further prevented. Regularly carry out medical knowledge lectures, learning medical instruments and medical regulations have achieved certain results.
5, always remember the first physician to assume responsibility, strict check rounds system and departmental consultation system did not shirk the phenomenon of patients, especially in the rescue of critically ill patients hospital medical staff unity and cooperation in their respective duties, so that each patient has been the best treatment. The whole year our hospital did not rescue patients in place and caused medical disputes occurred.
6, the medical staff strive to improve the service attitude and service quality, so that patients come to the hospital with hope, satisfaction and return. Each medical staff to facilitate the patient as their own responsibility, urgent patient's urgent, think of the patient's thoughts. The whole place to facilitate the patient. Through the whole hospital medical staff dedicated and unremitting efforts to successfully complete this year's work.
7, in the hospital emergency rescue patients and surgical personnel place, improve the rescue emergency response team and listen to the duty officer system. Medical staff to maintain 24-hour communication close to listen to the duty, no case of patients due to time delay factors and delay the occurrence of the phenomenon of treatment, and was recognized by the leadership of the hospital and the patient's praise.
8, the hospital set up an emergency preparedness squad, there are two physicians, four nurses and a driver composed of and many times to participate in the Office and the development of the deployment of tasks and emergency drills, and get the high-tech zone and the Office of the leadership of the praise.
Second, there are problems:
1, outpatient medical work is cumbersome, both internally and externally, the work of a million things. Often it is not what I want to do, mostly what I want to do, there is no time to be quiet from the long-term planning and processing of the daily work.
2, to further strengthen the business learning and further study, improve the hospital's young medical staff of business and technical level and working ability. We must take turns to carry out short-term training and advanced study in the higher hospitals.
3, individual departments and individuals still do not think of progress to do a day monk hit the clock of the idea, to improve this negative attitude is the next step in the work of the main points.
4, clinical nursing and other departments of the registration is not timely, careful and meticulous. In this case, the next step will be to build a complete registration system to eliminate the existence of human factors.
5, this year's goal is not clear enough, outpatient management is negligent, the scope of business is narrower. The next step is to strengthen the management of outpatient clinics, set work goals, expand the scope of business, the introduction of new technologies.
6, outpatient learning culture is not enough, writing less papers, this place to be further strengthened.
In short, in the work of xx year, there are gains and losses, in the future work still need to work hard, unremittingly grasp the management of the quality of medical care, the work will be done, the implementation of the people. Make the outpatient work safe and smooth, for the safety of our hospital medical work to contribute all the strength. Comprehensively improve the level of diagnosis and treatment and service attitude, in order to better serve the masses of patients.
Hospital department work summary 3Under the leadership of the hospital team, under the support and help of the hospital departments, my department adhere to the "patient-centered, improve the quality of medical services as the theme" to learn the rules and regulations, say standardized words, line standardized service activities as a guide. The whole section of comrades make concerted efforts to work proactively, constantly emancipate the mind, update the concept, around the nature of the work of the department, around the center of the work of the hospital, pragmatic, practical and hard work, and better complete the work of the Department of the various tasks, and made some achievements, now will be the work of the Department of the year to report
(a) seriously study the rules and regulations, to ensure that the ct equipment normal use, to ensure medical safety
(a) seriously study the rules and regulations, to ensure that ct equipment
ct is the largest and most expensive medical equipment in our hospital, ct can not run normally, we will be useless, medical safety can not be guaranteed, the money earned did not lose more. So on these two points, is the focus of our work. The formulation and implementation of the rules and regulations are necessary to ensure the above two points. Work in strict accordance with the requirements of the equipment environment to achieve the standard, the equipment is responsible for the management, regular maintenance, maintenance, to ensure the normal use of equipment, so that the normal utilization rate of ct equipment for 100%.
The medical safety of this string, we are always taut. Scanning, diagnosis, we are strictly in accordance with the technical specifications. If the diagnosis is not clear, we will send the image to the website, with the national imaging colleagues to carry out remote imaging consultation to improve the diagnosis rate, and has formed a system. If the diagnosis cannot be confirmed, we refer the patient to a higher level hospital. Our principle, we can diagnose we must seriously diagnosis, we can not clearly diagnosed, Jue can not delay the patient's condition, to find the market position, to minimize the medical risk.
(2) learning standard system, say standard words, do standard things, improve the quality of service
According to say standard words, do standard things the content of the service activities requirements, we actively organize the study, in the reception of patients, address the patient civilized language, service attitude, convenient for the patient, consulting on the answer according to the requirements of the key learning. Focus on learning. Through learning, the idea is more clear, more standardized action. At the same time, according to our work characteristics of the rapid implementation, all from the interests of patients, urgent patients, think of the patients, the patient is well prepared before the examination, the examination in a serious and careful, diagnostic results of the patient after the patient patiently answer, from the patient walked into our department, to the completion of the examination, so that the patient to fully experience the standardized management of the hydropower hospital and services, so that every patient and family members to check my department satisfaction.
(C) scientific management, efforts to innovate, improve medical technology
xx year, my department sent a doctor to the higher hospital for further training, the department only a doctor and two nurses, we are in the case of fewer personnel, heavy workload, did not complain of suffering, tired, but more proactive and serious about every job. Using network technology to realize remote consultation with domestic famous experts and professionals, discussion and exchange of cases to improve the diagnostic rate of our department, our department uses the existing equipment to actively develop new technologies to provide more clinical imaging basis, such as minimally invasive localization scanning technology, triple stereo reconstruction, etc., the use of medical imaging workstations to achieve digital management, a better realization of the review of the case, statistics, case Follow-up tracking, scientific management, the establishment of a doctor-patient relationship with the patient contact card inspirational, service telephone contact and telephone consultation. On the basis of guaranteeing the image quality and diagnosis, our department reduces the operation process and improves the working efficiency, so that the time of sending the film is obviously accelerated, from the original 50 minutes to send the film in advance to 8-10 minutes to send the film, which reduces the patient's time of medical treatment. All the staff of the department actively participate in business learning inside and outside the hospital, and strive to improve their business quality and business level. They constantly update their knowledge and improve their technical level. Adhere to the daily morning reading system, focusing on discussing the diagnosis of difficult films, and constantly improve the diagnostic level of the whole department.
(4) Attract patients with high quality service, win the market and improve economic benefits
We attach great importance to the improvement of service quality and attitude, and insist on high quality service to attract patients, win the benefits and win the development. Annual ct check 2743 times, realize the total income of 440,000, compared with the same period of the previous year, there is a large increase in May ct check 588 times, realize the income of 96,000, hit a new high in a single month in ten years.
Since 20xx, through the comrades of the whole section of the *** with the efforts, better completed the work of the section of the task, but the standard of work and quality of work and the leadership of the requirements of the gap, the idea also need to be more broad. In the future work, to increase learning efforts to learn the rules and regulations, speak standardized words, line standardized service activities as a guide to improve the quality of work, unity, solid work, high standards to complete the work of this section of the task, and strive to achieve innovative management tools, innovative service system, the formation of innovation, the development of the momentum of the first, and strive to achieve the ct section of the development of a good and fast.