? Introduction: As we all know, Haier Group is an old brand for many years, and has been establishing a good reputation. Whether it is the quality or sales volume, Haier's products in the electrical enterprise sector has been far ahead, of course, the Haier Group's after-sales service is also quite outstanding, but also other companies doubtful place. The following editorial will introduce the process of Haier Group after-sales service.
Haier Group after-sales service process The first step: accept the customer door-to-door service tasks. Received a customer notification of home service tasks, should first check the user information to ensure its accuracy, check customer information: home address, customer name, contact information, etc., as well as the date and model of the purchase of products, product failures and so on. If there is a contact error, home address is not clear, did not buy the product model, etc., then the first information clerk to re-investigate and verify, the information clerk to verify the accurate information, you can contact the customer to verify. Step 2: analyze the information provided by the user. According to the information provided by the user to analyze the likelihood of failure, the necessary maintenance of the spare parts required. Repairman to determine whether the fault can be repaired, is to be repaired in the user's home or in the company repair. At the same time, the repairman should also arrange the time reasonably according to his own situation, if he does not arrive within the time agreed with the customer, he should apologize to the customer and explain the reason for being late. (Try to ask how many companies can do, such a service attitude.) Step 3: Contact the user. In the repairman to find a repair method will contact the user in a timely manner, according to the customer and their own time to confirm the door repair time. Step 4: door-to-door service. In the agreed time period maintenance engineers should be prepared according to the need for a variety of maintenance tools and accessories to be used, try to arrive at the agreed time about 10 minutes in advance. Then knock on the door, enter the door to think of the customer first greetings, and then show the license. Step 5: start repair. Repairman repair to patiently listen to the user's comments in order to meet the user's requirements. Then the repairman should quickly make a diagnosis of the cause of the failure, and show the relevant charges. Step 6: repair is complete. After the completion of the repair, the repairman should ask the user whether the repair is satisfactory, and give the company a small gift. Step 7: user return visit. After the repairman door-to-door service, there will be a customer service call to the user to communicate back to ask whether the quality of service. If the user is not satisfied, it will continue to track the service until the user is satisfied.Haier refrigerator warranty a few years
1, the whole machine free of charge for 1 year;
2, the main parts (including the compressor, evaporator, condenser, solenoid valve, the main control board, the box, the door, the thermostat, the filter? The main parts (including compressor, evaporator, condenser, solenoid valve, main control board, box, door, thermostat, filter, capillary tube, fan motor, frost heating wire, ice machine assembly, timer) are free of charge for 3 years;
3. The following cases are not free of charge but can be repaired for a fee and lifelong service:
A can not produce the warranty card and invoice'
B invoice alteration;
C accidental factors and Damage caused by improper use;
D without the permission of the company, repair the damage caused by their own;
E more than the three packages effective period, can continue to use the repair;
4, three packages are valid from the date of invoicing, minus the time taken up by repairs and no spare parts to be repaired; three packages are valid for the consumer with the invoice and three packages for the repair of vouchers and refunds;
5, three packages of validity of consumers with the invoice and three packages for the repair of vouchers;
5, three packages of validity of consumers with the invoice and three packages for the repair of vouchers;
5, the product from the date of sale within 7 days, the performance failure, the consumer can choose to return, exchange or repair;
6, the product from the date of sale within 15 days, the performance failure, the consumer can choose to exchange or repair;
7, the "failure of performance" means that the product does not comply with Safety, health requirements, there is an unreasonable risk of personal and property safety; or does not have the product should have the use of performance; or does not meet the quality of the expressed condition.
Haier inverter air conditioner warranty years?
Before December 30, 2007, the machine is purchased before the whole machine warranty of 3 years, the compressor warranty of 6 years
December 31, 2007 to November 30, 2009, the air conditioning purchased during the period of the implementation of the whole machine warranty of 6 years, including the compressor and spare parts
December 1, 2009, the first day of the in Jinan? Qingdao? Jining? Yantai? Wuhan? Hefei?
? Summarize : The above is a small introduction to the Haier after-sales problem, it is simple to say, but really do it how difficult to believe that we all know. Other companies also know, but they just can not do like Haier Group after-sales service. I hope that my article can help you.
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