202 1 Work plan of internal medicine in hospital departments (1) First, emancipate the mind and accelerate the pace of development.
Seriously organize the study and implementation of the spirit of the party's xx meeting, and actively seek and explore new ideas and new ways for the development of this department in combination with the actual situation of this department. Deeply tap the potential and actively create opportunities. We should vigorously carry forward the fine tradition of hard work and establish the ideology of thrift.
Second, strengthen management and improve service measures.
Continue to strengthen and improve the system construction of relevant departments, further improve the rules and regulations, and improve the incentive mechanism. Constantly expand the business volume and business scope, continuously smooth the service process, do a good job in medical services, and finally achieve the fundamental goal of satisfying patients. Measures to improve service: ① Warm reception of newly admitted patients; (2) Education is careful and meticulous; ③ Deal with new patients in time and try to deal with them correctly within 20 minutes; (4) Critical patients appear immediately and communication is in place; (5) the competent doctors and nurses are responsible for escorting critically ill patients for examination; ⑥ completely change the concept and put an end to the phenomenon of being raw, cold and hard, and no one answers; ⑦ Send out the ward when you leave the hospital, and repeatedly explain the matters needing attention when you leave the hospital.
Third, further strengthen the department construction and expand the business scope.
In order to survive and develop, departments must constantly expand the scope of medical services. The expansion of medical business scope is inseparable from the construction of comprehensive internal medicine. Our next step is to provide follow-up services for patients with chronic diseases such as hypertension, coronary heart disease, diabetes, cerebral infarction, malignant tumor, etc., enter the community and family, and ask the hospital and superior leaders to explore and formulate the contract service for responsible doctors and establish a relatively stable contract service relationship. Furthermore, the scope of medical services in our department will be expanded to increase the number of pathogens and increase business income.
Fourth, strengthen connotation construction and attach importance to personnel training.
Through the introduction and training in recent years, our department has owned several talent teams with professional expertise, but our talent team is not strong enough. There is also a situation of "green and yellow are not connected". In the future, we will shift the focus of training from individual academic leaders to outstanding young and middle-aged backbones, and intensify the training of talents. 202 1 Three doctors were selected for further study, including pediatric continuing study 1, gastrointestinal endoscopy continuing study 1, cardiovascular continuing study 1 and pediatric continuing study 1.
Five, do a good job of medical quality, ensure medical safety, improve the medical service system.
"Medical quality, medical safety and medical service system" is a systematic project, which can not be ignored at any time. In 20021year, we will take emphasizing "medical quality", ensuring "medical safety" and perfecting "service system" as the top priority of our department's work, and strive to do this work well through measures such as system construction and personnel quality construction. (1), from the basic quality, cultivate good quality, beautiful medical ethics, and put an end to cheating, muddling along, scheming, and asking for it. Grasp the quality of three basics training, cultivate doctors' comprehensive ability and improve the diagnosis and treatment ability of general practitioners. Grasp the writing of medical documents, start with the medical records, be aware of the patients in charge, and write and sign in time after rounds. Do a good job in the rescue of critically ill patients and the diagnosis and treatment of difficult patients, and discuss and study the rescue of critically ill patients and the diagnosis and treatment of difficult patients in time. Strengthen the link quality management, implement the responsibility system for first-time doctors, clarify responsibilities, have both division of labor and cooperation, adhere to the daily rounds system, take a look at critically ill patients and newly admitted patients every day, eliminate potential hidden dangers, strictly implement various operating systems and consultation systems, strengthen communication with patients, and sign and write every informed consent and special examination and treatment agreement.
Six, thrift, strengthen cost accounting.
The head nurse should be personally responsible for the department's materials, establish a ledger, and do a good job of entering and leaving the account. No one is allowed to lend or give it to others without permission, and check it regularly. Strive for open source and reduce expenditure, and improve departmental efficiency.
We will make active efforts to improve the quality of medical care and promote the innovative development of hospitals with innovative consciousness, pragmatic spirit and solid style! Provide better services for the masses with the development of "better, faster and stronger".
202 1 Work Plan of Internal Medicine in Hospital Department (II) Over the past year, general practitioners have taken patients' needs as the starting point of all work in the department, provided satisfactory medical services for patients, carried out health education, discussion on difficult and severe cases, reported crisis values, entered clinical pathways and other activities, greatly improved cardiology facilities and developed new hemodialysis technologies; After studying peritoneal dialysis technology, our department will seize the opportunity of high-quality nursing demonstration departments in the new year to upgrade medical equipment and technology. In terms of equipment purchase, it is planned to apply for bedside electrocardiograph and cardiac marker detector. For example, the development of these new projects has put forward higher requirements for nursing work. In the new year,
We must further improve the level and quality of nursing. The plan is as follows:
First, improve service attitude and improve nursing quality
1, the object of nursing work has expanded from simply serving patients to patients' families, medical care, logistics and equipment personnel. All nursing staff go to relevant departments at least once a week to strengthen communication with doctors, collect patient information, gain understanding, trust and support, and better cooperate with treatment and nursing.
2. The nature of nursing work extends from medication care to holistic care of patients' body and mind. Always think of the patient and take the initiative to do psychological care for the patient. Improve the service attitude, ensure the service for patients in the nursing work state, meet all reasonable needs of patients, and the satisfaction rate is over 95%.
3. Use morning meetings, nurses' regular meetings, nursing rounds and other forms to enhance nurses' service awareness, take the initiative to serve, warmly receive and introduce the situation. Do four things lightly, greet patients in all nursing and treatment operations, and adopt encouraging language.
Soft movements make patients feel as warm as our loved ones.
4, formulate strict departmental rules and regulations and reward and punishment measures. Organize an accident discussion and analysis meeting once a month, and put forward rectification opinions on recurring problems to prevent accidents.
5, strict disinfection and isolation, disinfection and isolation of qualified rate 100%. Strictly carry out aseptic operation technology, correct people and things that violate aseptic principle in time to prevent hospital infection.
6. The intact rate of first-aid medical instruments is 100%, which should be carefully checked during the shift change, so that the first-aid patients can be agile, flexible and skilled in the rescue.
7, reasonable fees, in case of doubt and dispute timely check processing, regular inspection department medical and office supplies, reduce waste and loss. Special person is responsible for the maintenance of medical equipment, understand the performance and usage of the equipment, and ensure the normal operation of the clinic.
Second, strengthen the training of nurses and establish the image of "angel"
1. Strengthen basic knowledge, professional knowledge and professional technical training, and require everyone to be proficient in ECG machine, ECG monitor and defibrillator technology.
2. Head nurses should improve their ideological and political quality, learn cultural science, professional practice and management science knowledge, strengthen the scientific and standardized nursing management, and effectively improve the level and quality of nursing management.
3. Change the service concept and improve the service attitude. Under no circumstances can you shirk your responsibility. Promote "one-on-one full service".
4, create learning opportunities for every nurse, through the hospital network lectures, to participate in.
Increase self-study and other ways, so that nurses can constantly accept new ideas, new knowledge and new methods, master the development trend of nursing, and improve their nursing ability and level.
Third, do a good job in nursing teaching
1, carefully organize small lectures in departments, including "three basics" theory and operation training. Cleverly cooperate with the development of new technology. Mobilize the enthusiasm of nurses, encourage the development of new technologies and methods, make the projects carried out this year more mature, alleviate the suffering of patients and continuously improve the quality of nursing.
2, according to the existing department staff is less, more new staff, our department will put safety goal education in the first place, organize and seriously study the top ten safety goals and hospital core system and work system, etc. The relevant documents and specifications issued by the "demonstration project" are regarded as one of the contents of pre-job training, business lectures and nurse training for nursing staff.
3, each department continue to try out the nurse classification management, improve the quality of basic nursing, improve nursing service.
Fourth, establish and improve the performance appraisal incentive mechanism to mobilize the enthusiasm of nurses.
Principles of performance distribution for nurses in wards: distribution according to grades, distribution according to work, more work and more pay, excellent work and excellent pay, fairness and justice. Distribution basis: job responsibilities, technology, labor complexity and risk taking; Quality of work; Number of jobs; Patient satisfaction, etc. Strive to improve the performance income of the department.