Air conditioning after-sales service commitment letter 7
In today's social life, we all may use the letter of commitment, the letter of commitment in the writing of a certain format requirements. So how is the general commitment letter written? Here is my help to organize the air conditioning after-sales service commitment letter, I hope to help you.
Air conditioning after-sales service letter of commitment 1
First, the purpose of after-sales service
The purpose of the service is "professionalism, standardization, teamwork, efficiency". In the shortest possible time, the highest efficiency to provide the promised norms, professional services, so that you are satisfied.
Second, the after-sales service commitment
My company's after-sales service information center in the acceptance of the user's information is complete, the information center in 10 minutes or less will be repaired, debugging, and other specific service tasks to implement and reply to the source of information; service personnel within 2 hours to arrive at the scene to solve the problem. And with perennial spare parts library to provide customers with the best after-sales service. My company on the products sold by the implementation of lifelong service.
Third, the service staff configuration
After-sales service center has a national after-sales service manager and other management personnel 68 people, and a number of technical comprehensive, thoughtful service director and technical support staff. Major cities in Shandong Province **** set up 23 after-sales service centers, 29 repair stations, maintenance and commissioning service personnel **** 110. After-sales service center has perfect service facilities and technical force, equipped with sufficient spare parts warehouse, more than 20 sets of professional maintenance tools, a number of professional maintenance personnel, while year-round stationing of professional after-sales engineers, training and guidance work, and constantly improve the level of after-sales service.
After-sales service information center for the whole country to accept product repair and complaint services:
Fourth, the warranty service content
1) The project provides 36 months since the commissioning and acceptance of the warranty period. Among them, the electrical piping, water supply and drainage piping, equipment installation works for 3 years; heating and cooling system for 3 heating and cooling period.
2) For major projects, after-sales service center according to the user or installation unit requirements, in the equipment installation and commissioning phase will be sent to the site for technical guidance, and construction quality supervision, to assist the owner of the project installation and acceptance;
3) warranty period, due to product quality problems arising from the fault, the company free of charge to replace the parts and repair the product to the normal state.
V. Warranty Disclaimer
The following cases are not under warranty, but the company can provide users with preferential tariffs:
1) Damage caused by the user's use, maintenance, storage, or improper transportation;
2) Due to the local grid voltage or supply of air-conditioning products to the power supply voltage is unstable, resulting in damage;
3) Damage caused by the user's use of the air-conditioning products to the power supply voltage is unstable, and the company will not be responsible for the damage.
3) due to the user's non-normal use: such as installation and use of harsh environments, to change their own circuit wiring and replacement of internal spare parts and other damages;
4) no warranty voucher; warranty vouchers on the air conditioning product's name, model, number and the repaired air conditioning products do not match the name, model, number, or alteration of;
5) due to force majeure, natural disasters ( storms, earthquakes, etc.), the air-conditioning product is not the same as the product, but it is not the same. Storms, earthquakes, etc.) or damage caused by accidents;
Six, extended after-sales service
In order to exempt the owners of the company's products outside the warranty period of worries, to ensure that the product can operate normally, according to the owners of the need for our company's after-sales service for the owners to provide price concessions for the warranty period of the maintenance of the repair and maintenance services, and signed a contract of repair and maintenance of out-of-warranty service to provide the service The content is as follows, the specific terms of the warranty repair and maintenance contract shall prevail.
1. equipment inspection services: air conditioning season every two months for free inspection, and make a detailed record, a copy of three copies to stay with the user, a copy of the after-sales service center for the file.
2. Equipment maintenance services: two free maintenance will be provided annually (the first time each year to open the cooling and the first time to open the heating).
The specific work of the maintenance service is as follows:
1) clean the indoor machine return air filter;
2) circuit check: test the supply voltage; check the line connection points and fastening, test the machine operating voltage and operating current is within the rated range;
3) fluorine system check: check the compressor operating conditions, test the fluorine circuit high and low pressure conditions;
3) fluorine system check: check the compressor operating conditions, test the fluorine circuit high and low pressure
4) air duct system check: check the indoor machine, cooling tower fan operating conditions, air conditioning unit outlet static pressure is normal;
5) check whether the condensate water pipe drainage is smooth;
6) check the machine operation of any abnormal sound.
3, equipment maintenance services:
In the contracted warranty period, the company's maintenance service personnel will be contracted to arrive at the scene within the agreed time and solve the problem; accessories purchases and personnel labor costs in the contract between the two sides.
VII. Accessories supply
In order to protect the normal maintenance of the product, even if the product is updated in the future, the after-sales service center of the project sold models of accessories are still guaranteed to supply within three years, and outside of the warranty period at a preferential price to the user.
VIII, service supervision and complaints
1) In order to ensure that all levels of after-sales service personnel to fully implement the purpose of the service, the manufacturer's after-sales service center for the maintenance of the project for telephone tracking visits;
2) If the user is dissatisfied with the quality of the product as well as the after-sales service, you can directly to the after-sales service center to complain about the service center, after-sales service center will be the shortest possible time;
2) If you are not satisfied with the quality of the product and the after-sales service, you can directly to the after-sales service center. Sincerely solve your reasonable requirements, to give you a satisfactory answer;
3) In order to better provide users with satisfactory value-added services, the after-sales service center will be set up to establish a perfect user profile database, by the after-sales service center information department is responsible for the management. Each owner will enjoy membership services, the owner of the machine information used in the database have detailed records, including the user's use of the machine model, factory number, each time the occurrence of maintenance records, maintenance mechanic name, maintenance records, each time the replacement of the main parts record.
Full name of the company (seal) ___________
Business person in charge: ______________________
Contact: ____________
20____ year ____ month ____ day
Air conditioning after-sales service commitment 21. Commitment to provide the whole machine 1 year compressor three-year warranty period, lifelong service. During this period, due to product manufacturing quality reasons for failure, we will be free of charge repair and normal maintenance.
2. Randomly provide detailed information:
① "Instruction Manual";
② "Warranty Certificate";
③ "Certificate of Conformity".
3. Organize a construction team with rich experience in construction is responsible for the specific construction of the project, to ensure the quality of the installation and the use of the system function, and to ensure that the air-conditioning system runs smoothly, efficiently and reliably.
4. Provide commissioning of the air conditioning unit of the project (commissioning requires your company's normal power supply and normal commissioning conditions).
5. Provide corresponding free technical training.
① free on-site training:
a, the use of precautions;
b, the general failure of the maintenance.
② free in-depth training:
a, air-conditioning equipment refrigeration principles and use of general knowledge;
b, air-conditioning equipment, the principle of electronic control;
c, air-conditioning equipment, installation and maintenance of the basic points;
d, air-conditioning unit of the basic fault detection and elimination;
e, routine maintenance methods and requirements.
6. Warranty:
① warranty period: due to equipment quality problems caused by the ` machine failure, the company is responsible for eliminating and bear the cost.
② Outside the warranty period: to ensure that your equipment is always in good working condition, our company will still provide long-term after-sales service after the equipment warranty period, and to ensure that the long-term supply of unit parts in a timely manner at a favorable price.
③ in the user failure to notify the response within one hour, 24 hours of service, general failure to solve 24 hours, major failures 36 hours to repair. Special circumstances of the two sides to negotiate a solution.
④ At any time to provide technical personnel responsible for your company's equipment maintenance and failure analysis.
7. Daily maintenance of the necessary instruments and tools: R410A special pressure gauge / vacuum pump / refrigerant quantitative injection of electronic scales, thermometers, clamp-type ammeter, small welding tools and other daily tools.
8. The company has set up: Shanghai, Zhengzhou, Dongguan and other three transit warehouse. Each region has a professional repair station outlets, each professional repair station is equipped with a full range of all kinds of perishable, commonly used accessories.
air conditioning after-sales service commitment 3In order to further expand the market and establish a better brand image in the market, the central air conditioning in order to allow users to feel more comfortable with the use of the company's products, our company to the majority of support and the use of the company's products to make the following commitments:
In the arrival of the equipment at the scene, the technical staff of the company accompanied by the owners of the unit to carry out on-site inspections, and the relevant technical matters to the customer to answer questions. The technical personnel of our company accompany the owner to inspect the unit on site after the equipment arrives at the site, and answer the customers on the relevant technical matters.
The central air-conditioning products sold and installed by our company are guaranteed for one year from the end of the project.
In the warranty period, such as equipment failure, the company received a repair call, maintenance personnel to the scene on the same day to repair.
The company sells and installs products, the implementation of lifelong maintenance.
The company's technicians on the air conditioning system once a year to check (free of charge during the warranty period, after the warranty period to charge the relevant costs).
The company has a large number of spare parts, easy to use when the user maintenance.
For the repair parts of the product, the company will provide customers with favorable prices.
We would like to express our gratitude to our customers for their support and trust in the products we sell and install. We will dedicate the best products and technology to the majority of users, with quality service, first-class technology to return to the community. At the same time warmly welcome users in the central air conditioning to give us valuable advice and guidance, we will continue to improve in the work, better service for the majority of users.
air conditioning after-sales service commitment 4Shenzhen Gree air conditioning repair center has a strict management system, first-class quality of service, has a professional maintenance technician, has advanced testing equipment, has a good to sincere reputation.
Air conditioning repair center in line with the concept of service to the people, over the years by the majority of air conditioning customers trust, Shenzhen Gree air conditioning repair center has now reached a long-term cooperative relationship with many units.
At the same time, the center has many original manufacturers from home and abroad after-sales service technicians and engineers to join, thus improving the quality of maintenance and repair efficiency.
Repair personnel have a national labor issued by the Ministry of grade certificate, has many years of accumulated work experience.
Not only has a wealth of practical experience in site design and installation and operation, but also has a good professional quality and a high sense of responsibility.
Shenzhen Gree Air Conditioning Air Conditioning Repair Center was established in 1997, committed to pioneering in the network, the development of business in Shenzhen.
For the city residents to do a good job of life logistics, quick solution to your most practical problems; strive to contribute to the construction of a harmonious Shenzhen! Due to the lack of comprehensive capacity of Gree air conditioning manufacturers after-sales service, our country is the peak of the popularity of household appliances, Gree air conditioning maintenance handling is extremely inconvenient.
Repair of air conditioning has developed into a new and fast way of service.
Shenzhen Gree air conditioning repair company to provide you with services.
With the purpose of faith-based, quality of life; professional technology, meticulous service to win a good reputation.
Shenzhen Gree air conditioning air conditioning repair center is the city to repair home appliances as the main body of the development of one of the outstanding enterprises, after many years in the air conditioning repair industry in the sharpening, and constantly absorb the advanced experience of modern business management.
In technology corresponding to each classification of air conditioning repair have excellent technical personnel, with quite accurate and fast repair, repair ability.
Trying to do every household return visit.
The company is also equipped with a number of service vehicles on standby at any time, can be realized in Shenzhen City all-weather to the household service.
Our company has close relations with many famous brand manufacturers and parts suppliers at home and abroad, and undertakes the warranty and maintenance tasks of some high-quality imported and domestic products.
At present, the number of employees of my company has reached more than a hundred people, mainly engaged in the scheduling of various professional needs.
And after the various professional training, approval of qualified to work, not only has a wealth of experience in maintenance and design, but also has a good sense of professionalism and responsibility.
The company has set up a special line of complaint phone, can ensure the quality of service.
Holidays as usual, refined professional, convenient and efficient, enthusiastic service! Welcome to contact us by phone!
Create Gree air conditioning air conditioning repair famous brand, leading the industry standard specification service market
Shenzhen Gree air conditioning air conditioning after-sales service commitment:
(1) Strictly in accordance with the maintenance procedures and operating procedures for maintenance, to ensure the quality of maintenance.
(2) strict quality control of accessories, to prevent the use of counterfeit and shoddy accessories.
(3) The service hotline is on duty 24 hours a day and responds within 24 hours.
Maintenance workshop and the front desk on holidays and Saturdays without rest, to ensure that the user with the repair; the establishment of a maintenance system; the timely establishment of repair team, can arrive at the scene at any time to repair.
(4) charges are strictly enforced by the Municipal Price Bureau and my company's "Maintenance Charges", the replacement of the old parts returned to the customer, do not exaggerate the fault, to stop charging.
(5) remote fault judgment of foreign customers, technical failure to answer, the need for mail accessories quickly.
Field customers to send their own repair we will expedite your machine troubleshooting, the day of the expedited completion of the repair.
(6) by my center (Shenzhen Gree air conditioning air conditioning repair center) repair of the machine is a warranty, the warranty period of three months, in the warranty period, such as due to the quality of the repair or replacement of the quality of the accessories, I am responsible for the return to repair.
(7) customers repaired in my center machine, can be charged with the bill and warranty in my company again when repairing this machine, enjoy the repair fee half-price treatment.
air conditioning after-sales service commitment 5xxx Province xxx Electrical Development Co., Ltd. in Quanzhou has been approved by the Zhuhai Gree Electric Appliances Co. And there are Gree products easy to wear and tear accessories.
1, warranty period
Strictly in accordance with the manufacturer's warranty period, for the purchase of goods issued a valid invoice date. We provide six-year free warranty for the entire Gree air conditioner supplied, including compressor, all kinds of fan motors, main control board, receiver head, temperature control parts and remote control and other air conditioning parts.
2, the replacement period:
Since the date of purchase of the use of goods purchased by the purchasing unit within 45 days of the date of the two consecutive quality problems, we are committed to give a replacement of new goods or replacement of other equivalent or higher than the grade of the equipment, the replacement process of all the costs incurred by our side to bear.
3, equipment installation and commissioning
After winning the bid, we are responsible for the initial acceptance of the equipment, free of charge to the purchaser's location and provide free installation of equipment. Before the installation of the equipment, we send staff to carry out field surveys, design the installation and commissioning program to ensure that the line design is reasonable, reliable operation and easy maintenance. We are responsible for organizing professional and technical personnel to carry out equipment installation and commissioning.
4, maintenance services
We are committed to receiving technical service requests from the purchasing unit, respond within 30 minutes to ensure that 2 hours to the scene for technical support, and 8 hours after arriving at the scene to remove the fault of the goods. Warranty period, not due to improper operation caused by the replacement of spare parts and goods by the successful bidder is responsible for the package repair, package replacement. After the end of the warranty period, we continue to provide maintenance and repair, receive the user to repair within 4 hours after the door repair, maintenance fees in accordance with the manufacturer's standards.
Full name of the company (seal) ___________
Business person in charge: ______________________
Contact: ____________
20____ year ____ month ____ day
Air conditioning after-sales service commitment letter 6Prime Huating Management Office:
I am the owner of the loft unit, in order to ensure the neatness of the fa?ade inside and outside of the building in the district and not to damage the original appearance and design style, I am willing to strictly abide by the "Regulations on the Management of Renovation in Shenzhen Municipality" and the "Agreement on the Management of Decoration and Decoration of Houses" in the process of renovation and make commitments as follows when installing air-conditioners, anti-theft gates (window grilles), security nets on balconies, and changing the fire-fighting facilities in the room (sprinkler, smoke-sensor, and temperature-sensor) and the Weak electricity system, the commitment is as follows:
1. Air-conditioning installation in the original design position, the use of stainless steel bracket, air-conditioning drip pipe to the drain; the original design of the air-conditioning is not installed in the location of the position, must be in accordance with the management office in accordance with the principle of vertical and horizontal unity of the location of the installation of the designated.
2. Burglar doors are installed outside the entrance door close to the door frame, without changing the size of the original door opening; window anti-burglary window flowers are installed in accordance with the style specified by the management office on the inner surface of the glass window.
3. The main balcony shall not be closed, the balcony floor glass door shall not be shifted and change the original size, the sliding door is installed in the floor glass door.
4. Not to change the fire fighting facilities in the room (sprinkler, smoke sensor, temperature sensor) and the weak electricity system.
In the construction process if there is a violation of the above commitments, the management office has the right to point out the rectification, resulting in the responsibility borne by me, the rectification costs borne by me.
Commitment:
Monthly
Air conditioning after-sales service commitment 7Service tenet: the customer is always the first.
Service goal: 100 points of customer satisfaction!
1, the quality assurance period
2 years after the commissioning of the equipment.
In the warranty period, such as the discovery of product quality problems, we are responsible for free repair; such as problems caused by improper use, we are responsible for repairing, only charge the cost of materials.
Beyond the warranty period, our company is still responsible for the maintenance and repair of the unit for life, but the maintenance program responsible for the discretionary charges.
The maintenance center will establish the maintenance file of the equipment to provide users with consulting services.
2, the United States of America before the operation of the company's services
United States of America on the sale of equipment into operation before the free guidance of the installation and commissioning, and sent to the door on-site service, the detailed plan is as follows:
Liaison and coordination with the design and construction side of the contract, if we were awarded the contract, the construction of the former we will send technicians to take an active part in the design side of the design side of the construction side of the liaison and coordination, in order to ensure that the design drawings are accurate and reasonable. This work continues until the revised construction drawings are finalized.
Installation site supervision
Before the arrival of the contracted equipment, our technicians will check the installation foundation on the basis of the construction drawings to ensure that the unit is in place and the installation is carried out smoothly.
Our technicians will supervise on-site during the lifting and seating of the unit until the end of seating.
After the unit is in place, our technicians will cooperate with the construction party*** to provide technical support and on-site guidance, and carry out the connection of water and electric circuits until the end of the installation work.
At the end of the installation work and when the air conditioning system has the conditions for commissioning, our technicians will work with the installer to carry out the final pre-commissioning check to make sure that the power supply circuit is safe and reliable; the refrigeration system has been thoroughly cleaned, pressure-tested, and leakage-checked.
Power-on debugging
After the pre-commissioning inspection, our technicians will work with the installer's technicians*** to carry out the power-on debugging of the air conditioning unit.
The commissioning process for the whole record, for deviation in time to correct, timely detection of equipment quality problems and other issues, and timely notification of the user side of the personnel.
Until the unit parameters to meet the requirements of the contract, together with the relevant personnel to sign the start-up commissioning report.
The commissioning report and the commissioning record will be kept in the file for reference.
Commissioning
After signing the commissioning report, the unit will be put into trial operation.
In the trial operation stage, our technical staff will cooperate with the user operator to use various means to monitor the unit, record various operating parameters, and timely detection of problems in use and solve them.
Final Acceptance
At the end of the trial run period and after no major problems are found during the trial run and all the problems are solved, our technicians will do the final acceptance test with the user and sign the final acceptance report.
The final acceptance will be carried out in accordance with the technical terms of the contract, testing the technical terms of the parameters specified in the technical terms and records, until all the technical terms are met.
After acceptance, our technical staff will sign the final acceptance report with the user's personnel***, and the report will be signed with the acceptance test records to be kept on file.
3, technical support center
Mei Mei has a strong after-sales service force, 500 professional after-sales service outlets in China ***.
Among them, the Beijing maintenance center has more than one technical engineer.
All engineers are strictly trained by the factory, able to deal with any aspect of the United States products in the failure, including compressor maintenance and unit overhaul, while having the ability to provide comprehensive training to the user operation and maintenance personnel.
4, spare parts supply
The U.S. in Taiyuan has a spare parts library, as long as you buy the U.S. company products, the corresponding spare parts will be randomly shipped to the company's spare parts library, in order to prepare for your occasional needs.
5, technical staff composition
All after-sales service technical engineers accounted for 25% of graduate students, senior engineers accounted for 10%, is currently the industry's strongest technical force, one of the largest companies.
One third of the technicians have been centrally trained in Japan, and at the same time, there are Japanese technical experts stationed in China, responsible for technical guidance.
6, fault response time
Taiyuan Representative Office of the United States company in Taiyuan, there are sufficient after-sales service technicians, equipment, vehicles, etc., we are committed to receiving the user's failure to report the response within 2 hours, in the case of transportation conditions allow, within 6 hours to the scene, general failure to solve within 24 hours, major problems within 48 hours.
7, after-sales service hotline
Meiji Heating, ventilation and air-conditioning equipment Co., Ltd. has a 24-hour hotline, can be accepted at any time to maintain the notice, and has a professional installation and maintenance, after-sales service engineering team, can be timely for the user to solve a variety of problems.
;