The hospital insists on patient-centered service, creates a warm medical environment, and allows patients to receive medical treatment in a relaxed and comfortable state.
The hospital has set up a service quality supervision team headed by the president, and through supervision and management, all service systems and concepts have been truly implemented. The hospital has set up a patient service center to solve difficult problems outside the treatment for patients free of charge, including psychological consultation, car transfer inside and outside the hospital, daily escort, accommodation arrangements for family members of patients from other places, and ticket handling.
The hospital has set up a remote service center. As long as patients want to know about kidney disease and the hospital, the center staff will give a satisfactory answer quickly. The online response time of the center does not exceed 12 hours, and the response rate is 100%. Hold regular "doctor-patient communication meetings", communicate with doctors and patients in time, communicate openly, listen to their voices and understand their needs, so as to better serve patients. Medical staff will pay regular visits to patients after discharge, and give scientific and reasonable answers to questions such as how to use drugs, when to review and how to check in different places during the consolidation treatment after discharge.
Sanjing kidney disease hospital strives to build a modern kidney disease hospital with the strongest technical strength and the largest scale in the three northeastern provinces and even the whole country, providing the best service for patients with kidney diseases and making outstanding contributions to the medical cause in Heilongjiang Province.