Quality Management Insights in Nursing
Practicing? The first is to make sure that you have a good understanding of what is happening in the world of nursing. Management, service concept, for all types of nursing staff to create a good working environment suitable for personal self-talent play, so that they can fully express their talents and potential, mobilize enthusiasm and creativity. At the same time also for the patients to create a warm medical environment, promote patients to recover as soon as possible. Now I am in the nursing management of some of the experience is reported as follows:
First of all, from their own start, strict discipline, set an example, correctly treat their own position and power. Modesty and prudence, self-restraint, abide by their duties, require nurses to do, they should be the first to do. Speak principle, dedication, unity, work in harmony and order, courage and knowledge, words and deeds, fast-paced, high efficiency. Through their own behavior and demeanor subconsciously influence the majority of nursing staff, so that they are unconsciously imitating their own exemplary behavior, in order to release the maximum management potential.
Second, widely listen to the views of health care workers, timely correction of errors and deviations in the work. Let nurses participate in ward management to enhance their sense of subjectivity and responsibility. Magnanimity is within a certain quality, quantity, degree, not afraid of their work and life shortcomings and errors, but to capture the favorable moment for revelation, induction, education. Nurse manager's style of democracy, magnanimity, can make subordinate nurses have a sense of security, we do not have to worry about? Wear shoes? The nurse's style is democratic and generous. Catch pigtails? , the mood is comfortable, favorable unity, increase cohesion. Can carry out the role of the discussion, so that we think differently, so that the nurses know if I am the head nurse how do I do? I hope the nurses how? If I am a nurse, what will I do? What do I want the head nurse to do? This is to achieve mutual understanding.
Third, efforts for the clinical front-line nurses to do a good job of service, to solve the practical difficulties of nurses. In the department to create a loose, harmonious working environment, give full play to the nursing staff's enthusiasm, initiative, creativity. According to the current total number of patients in the department and the size of the workload, take flexible scheduling, the head nurse according to the actual situation of each nurse, and combined with the importance of the nurses' cause and shift needs, in order to ensure the normal operation of the nursing work in the department, once a nurse centralized arrangements for the rest time, to give nurses the maximum care, which can improve the efficiency of the work and work effect.
Fourth, ease the pressure on nurses, it is important to improve the quality of care. Department of a monthly democratic life will be opened, so that nurses are free to talk together, to understand their needs and be able to give help and incentives, so that they care about each other, help each other, trust each other, strengthen communication, strengthen collaboration, confide in the heart of the confusion and pressure, *** with the creation and maintenance of a good working environment, and each other to achieve optimal cooperation.
Fifth, focus on continuing education. In the increasingly competitive medical market today, the patient's technical requirements for nurses is also increasingly high, good business quality not only to reduce the patient's pain, so that the patient can happily accept the treatment, to promote the recovery of the disease, but also for the maintenance of the image of the hospital plays a pivotal role. Our department has arranged some nurses in the department to participate in the study and training in higher hospitals, and through their opening discussions, greatly improving the department's nursing staff's business skills, so that patients and their families continue to improve the satisfaction of the quality of hospital nursing services. At the same time also organize a monthly business study, but also through the nursing room, morning meeting, to participate in the doctor's room and other forms, to further strengthen the continuing education of all nursing staff. Encourage nurses to participate in tertiary and undergraduate education to continuously improve their quality. Under the premise of ensuring the quality of care, to participate in academic education, examination personnel, in appropriate to be taken care of.
Sixth, strengthen the professional ethics of nurses education. The most basic aspect of nursing is the professional ethics education of nurses, especially for new and young nurses and internship nurses is particularly important. Nursing work is ordinary and? Simple? The nursing work is mundane and simple, and every day we do a good job in these seemingly simple tasks. Simple? The nursing work is ordinary and simple, but every day to do these seemingly simple work, but can not come the slightest sloppiness. Make full use of the weekly morning meeting and full training opportunities, explaining the important role of the nursing profession and how to establish a good personal professional image, analysis of nursing safety hazards and nursing problems, and the daily work of individual nurses into the evaluation of excellence, stimulate the enthusiasm of all nurses to enhance the conscientiousness of the service.
VII, strengthen nurse-patient communication, more communication with patients, to understand their needs, to establish a good nurse-patient relationship. Let the nurse always keep in mind to? Patient-centered? The patient is always the right person, and the patient is always the right person. The patient is always right? Because the dispute with the patient will only bring unnecessary trouble to our work, and even medical disputes will arise. When communicating, pay attention to listening, often seek the views of the patient, when the patient is found to have dissatisfaction, to reflect to the department director and the head nurse in a timely manner, to find the best way to deal with the situation. When the patient accuses the nursing work, we should listen patiently, explain reasonably, with a sincere attitude, and promptly check the shortcomings, and constantly improve the nursing work. Do? Five-star? Service: that is, the patient's suffering concern, service enthusiasm, nursing treatment carefully, answer questions patiently, listen to the views of the heart, the possibility of medical disputes nipped in the bud.
Implementation? The first time I saw this is when I was in the middle of the night, and I was in the middle of the night. And in the improvement of patient satisfaction, harmony, harmonious relationship between nurses and patients has an important significance.
Nursing quality control experience
Nursing work is the object of people, the goal of quality control is zero defects, the focus of nursing quality control to strengthen the pre-control behavior. Of course, due to the nursing work is trivial, complex, affected by many objective factors, so also strengthen the control of the same period, and regular feedback control. At the same time in the nursing quality control, to play the nurse self-control initiative. Standards and regulations are good, the nurse's initiative does not play, all the work will be difficult to implement. The current emphasis on people-oriented, is to play the subjective initiative, so that each nursing staff are involved in quality control consciously in accordance with the standards and systems, their own hard work according to the established goals, their own behavioral constraints and control.
First, enhance the awareness of quality control, quality control to everyone
The quality of medical care directly affects the overall development of the hospital. In this case, we should continue to improve the nursing quality control system, the implementation of full participation in quality control, strengthen the connotation of quality, the real quality control into practice; we should take a variety of channels to strengthen the awareness of quality control, repeatedly strengthen the importance of nursing quality control and the need for all nursing staff to carry out extensive education, carry forward the patient-centered, patient-centered, highly responsible for the patient, to technical The spirit of selfless dedication to excellence, enhance the nursing career and sense of responsibility, while the results of quality control will be implemented to the department, individuals, nurses will be the quality of each position with the department's target management, economic benefits linked.
Second, improve the quality control system
Improve the hospital nursing quality control organization. The development of the work of the quality control organization, should give full play to the role of the departmental quality control team, motivate nurses to participate in the enthusiasm of quality control, so that each member of the quality control to understand the details of the quality control content, to master the quality control standards, to do a good job of quality control analysis, to find out the shortcomings, so that the nursing work from the passive management to the active participation of the management of the whole staff. The ultimate goal of nursing quality control is to meet the needs of patients and improve the level of hospital nursing services, through the departmental quality control team quality control, targeted to improve the basic quality of nurses, timely discovery of the weak links in the work, so that nurses understand their own problems to be solved and are determined to improve, with a positive attitude to participate in the assessment, to change the past in the quality control of the coping, blitz, remedial behavior, will be assessed The standard and content as a norm, the basic requirements for providing quality service to patients throughout the entire process of clinical nursing practice, so that everyone involved in quality control, so that the results of nursing quality control to achieve the effect of real patient satisfaction.
Third, strengthen the link quality control
In addition to the Department of Nursing organization of the head nurse of the department of nursing quality inspection from time to time, found that the problem pointed out in a timely manner; at the same time, play a good role in the quality control group of each department, at any time on the department of nursing quality control, found that the problem of timely feedback, put forward corrective measures,, and the quality of their own nurses in their own section of the work of the quality of self-checking, self-testing first, The quality of the nurses' work in their own departments is first self-examination, self-examination, self-assessment, so that they have a clear idea of what is going on, and those who are not qualified are given a deadline to rectify and improve the quality of nursing care, so that the quality of nursing care is always in a state of control.
Fourth, do a good job of quality control feedback
Department of regular patient satisfaction survey of nursing care nursing department can also be issued to the departments from time to time questionnaires to the patient's needs, patient evaluation, patient's expectations to measure the nursing service attitude and quality of service, the results of the survey is analyzed and collated and the results will be fed back to the department and I, the department of the existence of problems in a timely manner to summarize and discuss, before analyzing the results of the survey, the results of the survey will be sent back to the department. The problem was summarized and discussed in a timely manner, analyzing the causes and consequences and taking effective countermeasures.
Through the above quality management control methods, to establish? The quality of the first? Change the original? To enhance my awareness of service quality? Change to? I want to enhance the quality of service awareness. Nursing quality control is the eternal theme of hospital nursing management, patient satisfaction is to measure the quality of nursing care is an important indicator, nursing quality control should be positioned in whether to meet the health needs of patients, quality control in the quality control focus on continuous quality improvement, focus on the evaluation of the nursing process and the effectiveness of the patient to make the patient really benefited from the quality of nursing care control, and really enjoy the comfort, safety and satisfaction of the nursing service.
Endoscopy room nursing technical operation quality management experience
Endoscopy is a special examination commonly carried out in hospitals in recent years, with the development and wide application of medical endoscopy technology in various clinical disciplines, nursing technical operation is increasingly complex. How to standardize the sterilization of medical endoscopy in the process of complex technical operations, to protect the rights and interests of patients, to protect medical safety and nursing technical operation quality management efforts and management level has a close relationship, now the endoscopy nursing technical operation quality management experience is introduced as follows.
1, strengthen the professional quality of education, improve the nursing moral realm
Nurses as the operating process of moral behavior subject, should have a high moral character, prudent spirit, language cultivation and other high-level qualities, so the quality of endoscopic technical operations, must be in a good moral realm of professional ethics to ensure that the successful completion of the formation of a care for the patient, for the sake of the patient's moral Psychological and ethical concepts, in the implementation of technical services, in order to work seriously and responsibly, so as to achieve quality technical services, so that patients feel satisfied. The object of nursing technical service is patient, each operation behavior is related to the patient's safety, therefore, the head nurse should pay attention to the quality education of nurses, and formulated 4 standards: (1) have good professional ethics, good ideological cultivation, good quality service, and require nurses to do: receive the examination of the patient enthusiastically, make an appointment to explain the work of patient patience, endoscopy cleaning and disinfection sterilization operation carefully, cooperate with the doctor to check the work of the mindfulness. (2) Dedicated to their work, practical and highly responsible. (3)Serious study of professional knowledge, study business, unity with colleagues, approachable, have the ability to independently complete the work of each class. (4) Compliance with the law, strict implementation of the code of conduct for endoscopy sterilization personnel.
2, improve the organization and management skills, to achieve scientific management methods
Reasonable arrangements and scheduling, scientific management, is to improve the management efficiency, to ensure the quality of endoscopic cleaning, disinfection and sterilization of important conditions. Endoscopic operation work is a continuity, technical and brain, body combination of work, work both a clear job responsibility system, but also need to medical care mutual technical collaboration. Nurse manager should use scientific management methods to establish a working mode adapted to the characteristics of the room, set up washing and disinfection class, appointment registration class, the implementation of flexible working system to ensure the continuity of diagnosis and treatment; and according to the nurse's specialties and management ability, arrange certain management tasks to strengthen the nurses' quality awareness, forming a quality of everyone, everyone consciously involved in quality management and monitoring, each responsible for the work situation, to promote the implementation of quality management into every technical and technological situation, and to ensure the implementation of quality management into every technical and technological situation, to promote the implementation of quality management into every technical and technological situation. To promote the implementation of quality management to each technical operation. In addition, the head nurse needs to give full play to the role of quality management monitoring, not only to have strong organizational management skills, but also good use of a variety of management skills to enhance the subordinate incentives, to create a mobilization of the group enthusiasm and creativity and harmonious working atmosphere, advocate humane management, to ensure that the nurse best working condition for the patient service.
3, increase the management of technical operations, focusing on the operation of the quality of the connotation of the construction
3.1 strict implementation of the rules and regulations, the control of the key links endoscopy technical operation is a highly specialized work, instrumentation and equipment, the operation of the program is complex, technical difficulties, most of the cooperation with the examination and treatment are through the nurse's technical operation to **** with the completion of the work. Therefore, quality control of technical operation is the core work of quality management in endoscopy room. When implementing the quality control of technical operations, the head nurse should focus on controlling the key links, and has successively improved the disinfection and sterilization isolation system of the endoscopy room, formulated the cleaning, disinfection, and sterilization process system of different endoscopes, and improved and formulated the four major quality monitoring standards corresponding to the endoscopy room according to its characteristics, such as the disinfection and isolation quality management standards, the hygiene management standards of the endoscopy room, and the cleaning, disinfection, and sterilization quality management standards of the endoscopes. cleaning, disinfection and sterilization quality management standards, and the quality management standards of resuscitation items, drugs and instruments. During this period, the head nurse should focus on checking whether the operation quality of the key links meets the standard, and grasp the dynamic change of the operation quality at any time, and find the problem, correct and solve it immediately, and personally guide or operate the complex and difficult problems in the technical operation, and control the quality of the whole technical operation through the implementation of the technical operation regulations and rules and regulations, to ensure that the operation is efficient and safe.
I carefully recommend