If you are using a Vivo cell phone with a screen that is not sensitive, you can refer to the following treatments:
1.? Confirm the ambient temperature
If the ambient temperature of using the device is too low, it may affect the effect of the touch screen, it is recommended to keep the device in 0 ℃ ~ 35 ℃ ambient temperature.
2. Whether to open the TalkBack mode in the accessibility by mistake
If you open the TalkBack mode, the way of touching the screen will change, and the screen will display a green box when you touch the screen. Exit can enter the vivo official website - my - online customer service - slide down the bottom - online customer service - enter artificial customer service to enter the consultation to understand.
3, a key to bend the light to accelerate the removal of background programs
If the background program is too much, or there is an abnormal program resident in the background may affect the effect of the touch screen, it is recommended to accelerate the one-key or clean up the background program and then try again.
Note: Please check if you have installed the "one key lock screen" type of application, some third-party "one key lock screen" type of software will conflict with the system's own lock screen, resulting in the phenomenon of chaotic jumps, such as jumping to the lock screen interface, etc., it is recommended to uninstall the third-party "one key lock screen" and other types of software.
4. If there is liquid or stains on your fingers or screen
Liquid or stains on your fingers or screen will affect the sensitivity of the touch screen, so we suggest you use a clean dry cloth to clean up and try again.
5.? Exhaustive film
If you use a non-original film, it may affect the touch screen effect, it is recommended to remove the film to try or go to the customer service center to re-laminate.
6, whether into the liquid or drop damage
If the screen touch is not sensitive in the drop damage or into the liquid appeared, it is recommended to bring the machine to the vivo customer service center for testing.
7, ? Replace the standard charger or data cable
If you use a non-standard charger, it may have an impact on the device's touch screen function when the device is charging, and it is recommended that you use the standard charger and data cable for charging.
8.? Reboot device
1), long press the power button to bring up the "Reboot" option to close;
2), the top of the phone screen slide down the second shortcut bar details page / the bottom of the screen slide up into the control center, click on the "shutdown / restart" switch;
3), the phone screen is not a good choice, but it is a good idea to use the standard charger and data cable to charge the device. "switch;
9.? Upgrade system version
The new version improves compatibility and stability, you can upgrade the system to view.
10, to see whether a single software or all the software in a fixed area of the touch screen is not sensitive
A single software in the area of the touch is not sensitive: generally belongs to the software is not compatible with the reasons, it is recommended to go to the application store to upgrade the software, and at the same time feedback to the software customer service.
All the software in the same location touch insensitive: may be the screen failure, please bring the proof of purchase and equipment to the vivo customer service center testing. vivo customer service center address: enter the vivo official website / vivo mall APP - my - network query, select the current city to get the service center's address and contact information. It is recommended to contact the phone in advance before going, to avoid running empty, reasonable planning of the trip, safe travel.
Other scenarios screen is not sensitive:
1, through the third-party software (for example: An Rabbit and other software) to test the screen touchable area, found that the four corners of the screen can not be touched, questioning the quality of the screen:?
The four corners of the screen belong to the cutting position in the manufacturing process, this area will not respond to the touch operation, does not belong to the quality of the screen, and will not affect the screen's overall touch performance, please rest assured that use.
2, in the power saving mode, the operation of the lagging, the screen dynamic effect is not smooth:
The device is in power saving mode (status bar battery icon shows yellow), in order to increase the battery life, the screen refresh rate will be switched to 60Hz, and part of the dynamic effect (shutdown/startup/exit/sliding up) will reduce the smoothness. It is recommended to go to Settings - Battery, switch to Normal mode (turn off power-saving mode) and then use to view.