Hospital pharmacy is a set of management, technology, operation, service is equal to a comprehensive department. Pharmacy not only to ensure that the provision of accurate, quality-qualified drugs to patients, but also to ensure the safe and effective use of medicines, to ensure that medical costs are more economical and reasonable. Below I give you the hospital pharmacy work plan model 5, I hope you like it!
Hospital Pharmacy Work Plan Sample 1
Achievements only represent the past, there are still many shortcomings in the work, in the new year of 2018, we are determined to build on our strengths and avoid shortcomings, to do the following:
1. Actively participate in the business learning organized by the hospital, combined with the characteristics of undergraduate specialty, to grasp the professional learning. Strive to improve the quality of business and enhance the level of business.
2, into the drug to do have a plan, there are arrangements, adhere to the daily one into a person responsible for, to protect the clinical supply of drugs.
3, to strengthen the sense of responsibility, to do the classification of drugs and positioning storage, the issue of drugs to do the "four check ten right", to prevent the occurrence of accidents.
4, borrowing a review of the wind, improve the implementation of the drug management system, strengthen the management of poisonous, numbing, fine and demolition of drugs, to achieve the normalization of the work.
5, do a good job of drug expiration date management, adhere to the principle of first-in-first-out, monthly reported near-expiry date drug catalog, timely communication with clinical departments, and strive to reduce the occurrence of expiration date phenomenon, reduce the loss of hospital liquid assets.
6, as a window department, the service attitude is particularly important, as the second people's hospital in Yiyuan County, we know that the personal image of a large extent that represents the overall image of the hospital, so we must always pay attention to the personal image, integrity and self-discipline, pay attention to the style of work, the attitude of service, to enhance the level of service, and strive to do so to the satisfaction of the patient, the leadership satisfied and satisfied with their own.
7, improve safety management awareness, the pharmacy is the distribution center of the hospital's mobile assets, we must always do a good job in the department of security risks, do a good job in the fire, burglary, electricity, to ensure that the safety of no accidents.
8, finally, to the leadership to apply for additional hospitalization pharmacy. Based on the current state of development of our hospital, the western pharmacy in the use of area and structural rationality appears to be uncoordinated, unsupported, at eleven o'clock in the morning to show the outpatient medicine, new admissions to take medication, discharged from the hospital with medication and long-term doctor's orders to take medication instantly centralized phenomenon, can not be done to share the time and reasonable service to enhance the quality of service, please leadership decision-making.
In short, compared to the complexity of clinical diagnosis and treatment work, our pharmacy work seems to be a single, but I once heard this sentence: "the so-called success, is a simple thing to repeat to do, repeat the thing to do!" Here, please leaders and colleagues believe that for the western pharmacy such a single, repetitive and trivial, heavy work, we will adhere to the efforts of the heart to do a good job! Thank you, everyone!
Hospital pharmacy work plan model 2
First, to further strengthen the management of the pharmacy and the drugstore
1, to improve the awareness of medical safety: strict implementation of the prescription dispensing of the "four checks and ten pairs" and the patient's account of the medication, as far as possible, to eliminate the error of the accident. The company's website has been updated with the latest information on the company's website.
2, seriously issued drugs and materials, to achieve the account in line with the goods, to reduce drug losses.
3, to further strengthen the management of narcotic drugs, arginine drugs, the strict implementation of narcotic drugs, arginine drugs, "five must" to ensure that the procurement, to ensure the safety of use.
4, conscientiously do a good job of drug shortage registration and near-expiry date of sales, and timely reporting, procurement of drugs, to ensure the supply of clinical drugs.
5, strengthen communication with various departments, consult the departmental drug plan to meet clinical needs.
Second, strengthen the study of antimicrobial drugs
Further strengthen the study of the Ministry of Health Document No. 38, the antimicrobial drug indicators strive to control within the scope of: outpatients antimicrobial drug prescription ratio of no more than 20%, inpatient antimicrobial drug use rate of no more than 60%, the intensity of antimicrobial drug use strive to control the following 40DDD, and further implementation of antimicrobial drug prescription review The system of antimicrobial drug prescription review is further implemented.
Third, do a good job of nursing vertical management of auxiliary work
1, the pharmacy to implement 24-hour duty, the limit to ensure that the clinical departments with medication.
Fourth, comprehensively enhance the comprehensive quality of departmental personnel
1, strengthen business learning, improve the quality of departmental personnel business. Actively participate in various types of learning and training organized by the hospital to improve the ability and level of service. Encourage the department staff to strengthen the title, professional qualification exams, a wide range of learning exchanges, to promote the business quality of all department staff have new improvements.
2, strengthen etiquette training, improve the professional quality of department staff. Understand the patients and families in the health care work of the mentality of the performance, cultivate targeted service consciousness and adaptive service ability, more use of honorific, humble language, elegant language, increase the spirit of collaboration, try to avoid doctor-patient conflict, timely handling of various conflicts, and constantly improve the level of professional services in the hospital.
To regularly analyze the insufficient service work, to find out the existence of *** sexual problems, to do one to three, to eliminate the occurrence of service errors and accidents. Participate in the inspection of drug quality and service disputes, eliminate the local thinking, and learn to stand in the perspective of the whole hospital to learn and deal with the problem. From the whole to strengthen and promote the standardization and standardization of service work.
With the attitude of developing for the department and being responsible for the cause, introducing new working mechanism, realizing the configuration of the department management, cultivating and exercising all the staff from various aspects, stimulating the innovative consciousness and practical spirit of the whole department, and enhancing the initiative and foresight of the service work. To combine the characteristics of the department, to focus on the focus of the management of the department, difficult problems, put forward practical solutions and improvement measures, and in the practice of service work to summarize and refine the real embodiment of the quality of service to the service, to the service to the efficiency, to the service to the efficiency, the successful completion of the hospital under the Pharmacy Department's various work assignments.
Hospital pharmacy work plan model 3
1, actively participate in the hospital organization of business learning, combined with the characteristics of the undergraduate professional, to grasp the professional learning, and strive to improve the quality of business, to enhance the level of business.
2, into the drug to do have a plan, there are arrangements, adhere to the daily one into, a person is responsible for, to ensure the supply of clinical drugs.
3, to strengthen the sense of responsibility, to do the classification of drugs and positioning storage, the issue of drugs to do the "four check ten right", to prevent the occurrence of errors and accidents.
4, borrowing a review of the wind, improve the implementation of the drug management system, strengthen the management of poisonous, numbing, fine and demolition of drugs, to achieve the normalization of work.
5, do a good job of drug expiration date management, adhere to the principle of first-in-first-out, monthly reported near-expiry date drug catalog, timely communication with clinical departments, and strive to reduce the occurrence of expiration date phenomenon, reduce the loss of hospital liquid assets.
6, as a window department, the service attitude is particularly important, as the second people's hospital in Yiyuan County, we know that the personal image of a large extent that represents the overall image of the hospital, so we must always pay attention to the personal image, integrity and self-discipline, pay attention to the style of work, the attitude of service, to enhance the level of service, and strive to do so to the satisfaction of the patient, the leadership satisfied and satisfied with their own.
7, improve safety management awareness, the pharmacy is the distribution center of the hospital's mobile assets, we must always do a good job in the department of security risks, do a good job in the fire, burglary, electricity, to ensure that the safety of no accidents.
8, finally, to the leadership to apply for additional hospitalization pharmacy. Based on the current state of development of our hospital, the western pharmacy in the use of area and structural rationality appears to be uncoordinated, unsupported, at eleven o'clock in the morning to show the outpatient medicine, new admissions to take medication, discharged from the hospital with medication and long-term doctor's orders to take medication instantly centralized phenomenon, can not be done to share the time and reasonable service to enhance the quality of service, please lead the decision-making.
Hospital pharmacy work plan model 4
1, the work position and mentality:
Recognize their own service career nature, bad mood does not affect the work, willing to use professional knowledge to serve customers, reflecting the value of self.
2, demeanor and instrumentation:
neatly dressed, proper work permits, hairstyle beautiful and decent, generous instrumentation, civilized demeanor, can make the customer have a sense of trust.
3, professional service and attitude:
Warm greetings, smile to customers, skilled use of polite language. Consultation answer professional, patient, meticulous, accurate, so that customer satisfaction.
4, the sale of drugs:
Sales and promotion of drugs to customers is the main responsibility of the shopkeeper. For common diseases, the salesman should be able to guide the use of drugs.
5, understand the prescription:
The shopkeeper should learn to recognize the prescription, analyze the prescription, prescription allocation, pay attention to the contraindications.
6: Identify the authenticity of drugs:
The store should learn how to identify the authenticity of drugs with sensory recognition.
7, is responsible for handling the acceptance and return of goods into the goods.
8, do a good job of drug maintenance:
Mastery of the essential properties of drugs, take different storage and storage methods for the maintenance of drugs.
9, display goods
will arrive on the shelves, according to the requirements of the merchandise display to organize rows, tracking stacks of merchandise sales, and timely replenishment.
10, the implementation of the company's promotional program, check the price tag and promotional posters in place.
11, actively participate in various training, and strive to improve their own quality.
12, the implementation of GSP.
Second, the workflow
1, before the business counter, shelves, goods and the ground and other environmental health, to achieve a clean, neat, bright glass.
2, prepare for the business period required supplies, utensils.
3, complementary goods, the counter will be insufficient to make up for the goods, and check whether the goods listed on the counter is complete, there is no new goods need to be on the cabinet in a timely manner.
4, business should be maintained at all times on the counter and shelves of the display of goods sufficient and neat, shall not appear to display the lack of commodities and the phenomenon of chaotic placement.
5, check the counter and the number of goods in stock is sufficient, insufficient to fill in the "out-of-stock program" and notify the replenishment, so that all the goods are not out of stock phenomenon.
6, the counter to the goods must be carefully counted and accepted, in a timely manner on the cabinet, while with the distribution staff will be on the cabinet after the rest of the goods in the storage board or shelves categorized and stacked neatly.
7, ready to provide services to customers, found that customers need to guide and service hints, should immediately go up to the friendly, sincere to provide a variety of services.
7, observe the sales environment, pay attention to prevent the theft of goods. If there are suspicious situations and emergencies, calm and collected, quickly notify other colleagues to deal with.
8, strive to improve their own business level, to be responsible for the price of each commodity, origin, specifications and characteristics are well known.
9, at any time to maintain commodity and environmental health.
10, shift handover, should be informed of the shift staff sales have been replenished and need to replenish the commodity situation, so that the handover is clear, replenishment without duplication.
11, the maintenance of the store equipment, facilities, care of public property.
12, the salesman must adhere to the workplace, not without reason string, leave the post, such as something to leave the post to the store manager and other employees to do a good job entrusted.
Hospital pharmacy work plan model 5
___ year past this year is full of opportunities and challenges of the year, every little thing in the daily work are hidden joy and happiness, as long as we experience with a happy heart, with the eyes of happiness to see. What difficulties and setbacks will not be difficult to defeat us. The past year in the leadership of the care and guidance, through our own unremitting efforts, in the work has achieved certain results, but there are also many shortcomings. Looking back on the past year, now the work is summarized as follows:
I. Sales performance analysis:
(1). __ year and __ year comparison;
Year Pharmaceutical sales Gross profit Apparatus Gross profit Health care Gross profit
__ year 1538085 401540 136933.8 33042 124808 23066
__ year 1465571.22 430401.01 117034 23728 88202 16661
(2). __Year completion:
__Year January-November sales 1670807.22 . Completed 80% of the year.
In the above comparison between the two years and the completion of the __ year, the __ year sales situation is not satisfactory.
II. Problems:
1. Some of the sales were affected by the fact that drugs containing stimulants could not be sold during the Olympic Games.
2. In the past, patients from the hospital to see the doctor with a prescription to our store to buy drugs, but now go to the hospital registration at the same time to send a card, the doctor prescribes drugs directly to the card, the patient does not know what the doctor prescribed drugs. Therefore, before running prescription drugs sell particularly well, although the gross profit is not high but there is objective sales. But now a month can not buy a few boxes.
3. Customers often reflect the price of drugs is expensive, some customers go to other pharmacies to buy. There is also a shortage of stock out of stock.
3. Measures for improvement: .
1. Smile service:
Smile is a kind of comfort, it can be others "a smile is worth a thousand dollars". If the smile and friendly, enthusiastic eyes, well-trained demeanor naturally blend into one, it is actually a make others praise the "delicious food". So to wholeheartedly for the customer service, to treat people with courtesy. Warm service. Patiently answer questions.
2. Drug program:
Supplemental drugs. In the daily sales of drugs in the process, according to the law of sales and market changes, the lack of varieties or shelves appear to be insufficient number of drugs, as soon as possible to replenish, so that the library has a cabinet there. Renewal of the number of drugs to be considered on the basis of the capacity of the shelves, try to ensure that the next report before the planned sales. But also as far as possible, the same species, different prices, different origins of the drugs on the cabinet at the same time, the gross profit of high varieties of prominent display, in order to facilitate the customer to buy.
3. Drugs sales skills:
When customers walk into the pharmacy, first of all, according to the principle of symptomatic purchase of medicines, often to the salesman to put forward the kind of drugs. The kind of questions, which requires the salesman has a certain knowledge of medicine, the customer enthusiasm to make a symptomatic interpretation of doubt. Only when the customer's doubts are all eliminated, understand the characteristics of the drug and its efficacy, as well as the dosage and method of taking, the customer will be by the desire to buy drugs, turn to the purchase of drugs for the behavior. The customer's wish is to buy drugs to get rid of the disease, and the salesman would like to do this, that is, the drug is really good, so you can retain a certain customer base.
IV. The next year's work plan:
1. Improve sales awareness:
Strengthen the sales of class D varieties, the monthly issued class D detailed list to be carefully found. For high gross profit varieties . The variety should be complete, to avoid the occurrence of out-of-stock. Fill out the registration record of the shortage of drugs, and contact with the purchasing department in a timely manner.
Monthly membership day, in advance to do a good job of publicity work as far as possible to notify every member.
2. Personnel management:
Do a good job of staff thinking, unite the staff in the store, fully mobilize and play the enthusiasm of the staff, to understand the advantages of each employee, and to play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
3. Store appearance:
In order to create a good shopping environment for customers, the company to create more sales, leading the staff to do their jobs in the following areas. First of all, do a good job of cleaning every day, to create a comfortable shopping environment for customers; second, proactive customer service, as far as possible to meet the needs of consumers; to continue to strengthen the sense of service, and with a heartfelt smile and polite and civilized language, so that customers are satisfied to leave the store
4 .gsp review:
Carefully fill in the information related to gsp review, the drug display to do drugs and non-drugs. The drug display to do drugs and non-drugs separate. Organize the drug purchase and acceptance records, inventory drug maintenance records, monthly inspection records of the display of drugs and the near expiration date of the drug sales records.
The above is my work plan for the revitalization of the branch ___ years, please leadership to see our practical action.
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