Annual Work Summary (1) The outpatient department of the hospital will continue to strengthen the management of the outpatient department in 20xx, take the opportunity of creating "Three B", refine various management systems, strengthen supervision and assessment, continuously improve the service level of the outpatient department and the professional and technical level of the department, actively cooperate with the hospital marketing work, maintain the existing medical market, actively carry out external publicity, further expand the target market, and more actively establish a good image for the hospital. The main work of the whole year is summarized as follows.
First, the basic situation of outpatient service
The outpatient department is mainly composed of departments directly under the outpatient department where the inpatient department arranges doctors to go out for outpatient service. Outpatients discharged from the inpatient department include: outpatient service from other hospitals, outpatient service from other hospitals, outpatient service from surgical experts, outpatient service from internal medicine, outpatient service from rehabilitation department of traditional Chinese medicine, outpatient service from obstetrics and gynecology, outpatient service from pediatrics, and outpatient service from psychosomatic medicine. The other part of the outpatient service consists of departments directly under the outpatient service, including otolaryngology, stomatology, dermatology, trauma clinic, convenience clinic and multidisciplinary comprehensive clinic. There are xx outpatient doctors, including X deputy chief physicians, X attending physicians, X doctors, X assistant physicians, X nursing staff and X nursing workers.
Department management:
The department set up a department quality management team with Zou Shujun as the team leader and Aring Zhang, Liu Hong, Feng Bin and Huang Yumei as the team members to summarize and arrange the department management work regularly. Strengthening the management of outpatient appointment and continuously improving the appointment rate is one of the key points of outpatient work this year. This year, the training and assessment of appointment work have been strengthened, and the appointment work has been significantly improved compared with previous years. Strengthen the medical quality management of directly affiliated departments, check the disinfection facilities of departments every week, organize monthly business study and quarterly three basics and three strict training for department employees, hold morning meetings every week, and seriously convey and implement the requirements and instructions of the leaders of hospitals and related functional departments to employees. Another key work of outpatient service this year is to strengthen the discipline inspection of outpatient service, requiring all departments to send outpatient attendance sheets to outpatient doctors and inspectors in advance, strictly check attendance every day, check absenteeism, lateness and early leave for no reason, and punish those who do not strictly implement labor records according to relevant regulations. Actively mobilize the enthusiasm of the department staff, give certain rewards to those who are serious in their work, proficient in their business and excellent in their achievements, and criticize and punish those who are irresponsible for their work and complained by patients. Outpatient doctors are strict in attendance, and being late for work and leaving early for work is obviously reduced. Arrange to study X people in Sichuan Provincial People's Hospital. The outpatient department has given pre-job training to all new employees and arranged for senior doctors to teach. At present, there is no medical accident under the guidance of superior doctors.
Second, the outpatient department subordinate clinical departments quality target completion statistics.
1, outpatient prescription qualified rate (standard ≥xx)xx%. The qualified rate of anesthesia prescription (standard 100%) is 100%.
2, outpatient medical record writing format qualified rate (standard ≥xx)xx%
3, surgery, anesthesia, special examination, special treatment to fulfill the patient notification rate (standard 100%-) 100-%.
4, the main clinical diagnosis, pathological diagnosis coincidence rate (standard ≥xx%)xx%
5, difficult disease improvement rate (standard ≥xx)xx%
6, hospital emergency consultation in place time (standard score ≤ 10) × points.
7, major medical negligence and medical accident reporting rate (standard 100%) 100%.
Third, the department business.
This year, all outpatient departments have further consolidated their professional level, developed faster on this basis, and basically met the growing health care needs of asbestos people. More than xx cases of cataract phacoemulsification combined with intraocular lens implantation were carried out jointly with the ENT department and teachers of the superior hospital, and more than xx cases of cataract surgery were carried out for the precise poverty alleviation personnel, which won unanimous praise from the superior departments and patients. Routine pterygium excision combined with conjunctival flap transplantation, including laser drainage of lacrimal passage, sinus opening under nasal endoscope, correction of nasal septum deviation, vocal nodule removal under laryngoscope, vocal polyp removal, etc. The further development of electronic bronchoscope in the diagnosis of otolaryngology makes the diagnosis of otolaryngology more clear, reaches the level of lower bronchial examination, and improves the gold content of medical technology in the department. With the help of the newly purchased low-temperature plasma therapeutic instrument for otolaryngology, new projects such as low-temperature plasma ablation of turbinate and low-temperature plasma hemostasis of epistaxis have been carried out. The number of dental implant cases in stomatology has increased obviously year by year, orthodontics and maxillofacial surgery have been further carried out routinely, and hundreds of children's pit and fissure sealing have been carried out.
Four. Existing problems and deficiencies
Some progress has been made in outpatient service in 20xx, but there are still many shortcomings. Problems encountered in the development process:
1, the awareness of outpatient doctors to go to work on time has been improved, especially at noon, when patients look for the doctor information department everywhere.
2. The equipment maintenance is a bit poor. This year, the electronic fiber laryngoscope, fundus camera, tonometer and perimetry in otolaryngology department were damaged to varying degrees, and the equipment maintenance cost was high, which affected the normal business development and timely diagnosis of diseases. Therefore, we should strengthen equipment maintenance management and improve the normal utilization rate of equipment.
3. The business skills of department employees need to be improved rapidly. Otolaryngologists are mostly young in age structure and lack of clinical experience, which requires a considerable period of growth. This year, young doctor X went to a higher hospital for further study, which caused a temporary shortage of human resources in the department. At present, there is a serious shortage of dentists, and it may be necessary to increase X doctors to meet the needs of the current work. At present, the awareness rate of patients and hospital staff about dental implant work is low, and the number of patients is still small.
4. Some outpatient medical staff are unfamiliar with new things such as WeChat registration, payment, and inquiry methods. The exclusive doctors are not active in pushing and expanding, unable to guide patients' operation, and are not skilled in booking and registering the outpatient platform of Yunzhijia Hospital, and have not made an appointment between clinics.
5. Work ideas for next year:
Next year, the outpatient department will open as many specialist clinics, specialist clinics and specialist clinics as possible, further improve the appointment service and optimize the treatment process, and will continue to expand the scale of departments, carry out more and better technical projects, and do the following work:
1) I hope that hospital marketing will further strive for more cataract patients for ophthalmology and alleviate the current situation of fewer patients, especially the decrease of Ganluo He Nong patients.
2) Further send the new population to higher-level hospitals for further study, and increase the professional and technical level of department personnel.
3) Cooperate with the further improvement of the functions of women and children's hospitals, and arrange the outpatient service of women and children's hospitals.
4) Further strengthen WeChat medical treatment, reduce patients' waiting time in line, and let more patients enjoy convenient and fast services.
5) Improve the utilization rate of equipment. Students in ENT Department will further use equipment (such as cameras, perimeters, fundus lasers, etc.) after returning to the superior hospital. ) to improve the return rate of equipment.
6) Increase the introduction of talents in stomatology and dermatology to alleviate the contradiction of shortage of medical personnel.
Annual Work Summary (II) During the past year in the outpatient department of the hospital, under the correct leadership of the president and with the care, support and help of colleagues, individuals have comprehensively, efficiently and satisfactorily completed the tasks assigned by their superiors, fulfilled the obligations of a medical worker who is loyal to the health cause, demonstrated the fine style of being pragmatic, diligent and pragmatic, inherited the work spirit of "respecting people and working hard" and adhered to the principle of "serving with heart".
First, political business study.
I actively participated in various business trainings, constantly absorbed new medical knowledge, and my business level gradually improved. Now I have mastered common diseases in rural areas. Diagnosis and treatment of frequently-occurring diseases. Strictly implement various work systems, diagnosis and treatment routines and operating procedures in daily life, receive and handle every patient meticulously and seriously, and avoid misdiagnosis and mistreatment to the maximum extent. By subscribing to a large number of business magazines and books and consulting online, we have broadened our horizons, expanded our knowledge, continuously strengthened our study and dabbled in new nutrition, which has promoted the improvement of our professional level.
Second, abide by the rules and regulations, and strengthen style discipline.
As a medical worker, he usually pays attention to strengthening work style and discipline concept, strictly demands himself, can conscientiously implement various rules and regulations, promote the cultivation and improvement of personal behavior quality with a formal and orderly working environment based on rules and regulations, persist in starting from small things, start from himself, persistently turn mandatory regulations and passive obedience into conscious behavior, and resolutely avoid and overcome procrastination, impetuousness, laxity and errors. Ask for instructions before work, report after work, improve self-control ability step by step, adhere to principles, and act according to the rules.
Third, strengthen business learning and enhance service awareness.
Medicine is a profound knowledge, and I am well aware of my own shortcomings. Therefore, on the one hand, I strengthen theoretical study, on the other hand, I learn medical knowledge from other ways, actively participate in various academic activities organized inside and outside the hospital, and constantly absorb new medical knowledge and progress; During work and study, actively participate in the business study of the department, discuss and speak, and put forward their own opinions; Under the guidance of department directors and teachers, actively participate in the diagnosis and treatment of surgical patients. In all kinds of surgical operations, strictly follow the medical routine, be careful and never violate the rules.
Through my efforts and the careful teaching of the department directors and teachers, I have mastered the diagnosis and treatment of some common diseases, frequently-occurring diseases and some rare diseases. Through continuous learning, the theoretical level has been improved, the knowledge structure has been improved, the clinical experience has been enriched, and the service consciousness has been enhanced.
Fourth, do a solid job in daily outpatient service.
Strictly follow the work requirements, grasp the main line of "prevention first", adhere to the work policy of prevention first, supplemented by outpatient treatment, and strictly and accurately record the daily report of outpatient service. Report and register infectious diseases accurately and timely, and integrate health education into daily outpatient work, so that the general public can easily accept this model of setting an example and let a wider range of people master the relevant knowledge of healthy life. Seriously carry out outpatient work, behave solemnly, have a kind attitude and dress neatly.
Summary of the annual work (III) Outpatient, I learned a lot from doctors, head nurses and old colleagues during my year as an outpatient nurse. In this year's work, I also made some small achievements, which were affirmed by the head nurse. I also understand that there are still some areas that I need to continue to strengthen. After all, I am still a young nurse who has worked in our hospital for several years. For the work of outpatient nurses in this year,
I. Services
I know that as nurses, we have a heavy responsibility. Although it is a little easier than doctors, if you want to be a better outpatient nurse, you need to do a good job in outpatient nursing. I also demand that I can make progress every day and make myself better. In nursing, I'm not. I actively study, have new methods and skills, and will use them flexibly. This year, I also did the paperwork required by the head nurse seriously. For every patient who comes to our clinic, I also serve warmly, introduce politely, understand the situation, actively help patients, and let patients feel the serious service attitude of our clinic. At the same time, this year also encountered some unreasonable or unsatisfactory work.
Second, nursing.
As for nursing, I do it in strict accordance with the system requirements. I am absolutely not hasty or self-righteous. I think what I do must be good. I have always followed the requirements strictly. In order to improve my nursing level, I also read books carefully and took exams in our department. I also set strict standards for my nursing work, expecting myself to achieve it and strive for more progress every day. When treating patients' diseases, I also patiently encourage patients, telling them that as long as they actively cooperate with doctors, they can overcome diseases, give them more confidence, let patients face them with a positive attitude and let them recover better.
As an outpatient nurse, I am also proud of my work as a nurse. In the new year of outpatient service, I will continue to work hard to do what I should do in my nursing. For the areas that need to be improved in my own nursing, I will also spend my energy to improve and improve my outpatient nursing level, so that my outpatient nursing can be better and more patients will affirm it. I will do everything with a serious and responsible attitude. Make yourself better.
Summary of the annual work (IV) The individual in the outpatient department of the hospital has gradually grown up from his work this year, and he has gradually felt the taste of happiness and happiness in the course of his work. Of course, I am glad that I have such an opportunity in my life, so I cherish my work in the hospital very much.
First, the completion of outpatient work
I have better arrangements for patients who go to the hospital clinic every day. At the request of doctors, I will better supervise them in an orderly manner. Of course, there is still something I can do well in the simplest diagnosis and treatment. I will do more sharing for the doctor with my personal efforts to reduce the work pressure of the doctor. In addition, they have done their own work well. Most of the work is recorded and summarized in written form, and of course, it should be handed over to the leaders in time to better evaluate the personal work.
Second, shortcomings in the work.
In this job, I also think about and summarize my own situation repeatedly, and gradually understand my problems in my work and analyze and summarize various situations. As a nurse, I really don't do my personal nursing best, so I often need to work harder to make myself excellent. Therefore, facing the future, I need to keep thinking, face patients with a more enthusiastic attitude and take good care of them.
Always being careless at work is a very bad aspect, especially when facing patients, mistakes will still be made. Fortunately, nothing serious happened, but it is still an aspect that I must pay attention to and seriously think about. Then, my own work must be done with my heart. Whether patients need it or not, they need more greetings and give them more care and greetings. Only in this way can we draw closer the feelings between patients and take better care of them.
Third, the direction of future struggle.
In the face of this job, I still have a lot of things to work hard and struggle, so I am determined to work harder. I will make a simple plan for myself in the next life, hoping to make more efforts for myself according to my own hopes. At work, I will still make a lot of efforts to promote my own development and a better future with my personal efforts. Therefore, in the direction of life struggle, I just need to work harder and struggle harder. I believe I can make better achievements in my future life.
After I start my work in the New Year, I will adjust my best to face the work, try my best to do everything well and strive for a better direction for my future. I believe I will work harder in the future and keep working hard for my personal life.
Annual Work Summary (V) Individuals in the outpatient department of the hospital, under the leadership of leaders at all levels and hospital presidents, conscientiously do all kinds of business and transactional work, fully implement all kinds of work and tasks arranged by leaders at all levels, and fully perform the duties of an outpatient doctor.
First of all, in terms of political thought
Always adhere to the leading ideology of serving the people wholeheartedly, persist in reform, development and progress, and constantly improve the level of political theory. Participate in various political activities, and maintain leadership and unity with good professional ethics and professionalism. Although I have encountered some unpleasant events, I have always been very kind to others and always insisted on organizational interests and organizational arrangements as the first; As a member of the organization, I should obey the arrangement and every decision of the organization.
Second, medical work.
In my work, I deeply understand the qualities and conditions that a qualified outpatient doctor should have. Strive to improve their professional level, constantly strengthen business theory study, understand medical and health knowledge by reading magazines and books, take down reading notes, and enrich their theoretical knowledge. I often attend academic conferences, listen to academic lectures by famous experts and scholars, often read magazines, newspapers and online information, and learn new medical knowledge and medical technology, thus greatly broadening my horizons and expanding my knowledge. Always adhere to the new theory and technology to guide business work, master the diagnosis and treatment technology of common and frequently-occurring diseases in hospitals, and master the diagnosis and treatment technology of some common and frequently-occurring diseases. Strictly implement various work systems, diagnosis and treatment routines and operating procedures, carefully receive and treat every patient seriously and responsibly, and avoid misdiagnosis and mistreatment to the greatest extent.
Third, work style.
I work hard and do things practically. I have never had an accident or dispute with a patient. In a word, I try my best to complete all the work and tasks as an outpatient doctor. In retrospect, I can say that I am very qualified for my present position and position, and I love my position very much. I have devoted my life, my soul and my spirit to my major. Imagine that one day I will take off my white coat. It's really hard for me to give up this emotion.
With the help of leaders at all levels and the support of colleagues, although the work has achieved necessary results, there is still a gap compared with other colleagues. I also need to further strengthen theoretical study, adhere to the principle of integrating theory with practice and serving practice, and do a good job in serving teachers and students. I have decided that in my future work, I will continue to study hard, continue to work hard, and strive to overcome the theoretical shortcomings and practical potential in order to create more excellent work results.
Annual work summary (VI), personal outpatient department of hospital, and outpatient department of health center in 20xx. Under the leadership of the health care center, with the support and help of various departments in the hospital, Qi Xin, a comrade of our department, worked together to actively implement the mass line, was proactive in his work, constantly emancipated his mind, updated his ideas, established a high sense of professionalism and responsibility, combined with the nature of his work, worked around the hospital center, worked hard, and strengthened the "patient-centered" service.
First, department building.
In 20xx, the outpatient department adopted the method of management according to regulations, focusing on checking the service attitude and on-the-job situation of the staff in the department, holding meetings for many times to organize learning and carry out education and rectification. Through reorganization, staff are usually emphasized to be on the job and on the job. Nowadays, the phenomenon that patients can't find medical staff is significantly reduced compared with previous years. While strengthening management, strengthen safety awareness, do a solid and effective job in safety and accident prevention, strictly implement various rules and regulations and operating procedures, thoroughly find out unsafe factors and hidden dangers, and strictly implement the examination system for candidates and interns. There were no medical liability accidents and mistakes in outpatient clinics throughout the year, but there were still some safety hazards.
Second, do a good job in building medical ethics.
The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education and popularize medical ethics and post professional ethics.
Third, strengthen safety management to ensure medical safety.
Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every medical staff must establish a strong sense of safety and a strong sense of responsibility and dedication.
Strengthening supervision and management to ensure nursing safety In order to improve the overall quality of the nursing team, based on the principle of "strengthening basic nursing and paying attention to nursing safety", starting from basic nursing, we urged nursing staff to strictly implement the operating norms and carefully write nursing documents. Language civilization, sincere attitude, patient explanation, careful service, accuracy and thoughtfulness are required.
Fourth, cultivate high-quality talents and do a good job in scientific research.
The medical quality of a department depends on the quality of technicians. Only with a group of technicians with advanced science and technology and creative ability can departments produce results and adapt to the rapid development of medical science. The construction of talent team is the top priority of our work. Only by cherishing talents, reusing talents and cultivating talents can the development of departments have a way out. We can consider the implementation of talent construction from a strategic perspective and from the perspective of summarizing and continuing the work of hospital outpatient departments.