outpatient department
1. Since the adult fever clinic moved to the Fourth People's Hospital, * * * has opened five fever clinics, set up special consultation rooms and implemented district treatment; Increase convenience service measures, and provide patients with heat-clearing and detoxification tea substitutes for free in the waiting area to meet the needs of patients. Remind patients with fever to go directly to the Fourth People's Hospital through WeChat official account, large display board at the entrance of the hospital, voice prompt and entrance pre-inspection to reduce unnecessary contact between people.
Second, strictly regulate the management of personnel access channels, re-plan the access routes of the outpatient building, realize the partition management of access channels, and scan the "Taiantong" QR code to enter the outpatient building. According to the situation of epidemic prevention and control and the number of patients, other entrances and exits will be opened within a limited time as appropriate, and unified and standardized management will be realized for each entrance and exit.
Third, strengthen three-level pre-examination and triage. The first-level pre-inspection is located at the entrance of the outpatient building, asking about the epidemiological history, infrared thermometer and temperature measuring gun double temperature measurement, and rechecking the mercury thermometer if there is any objection. Add administrative duty post and party member service post to help maintain order, avoid crowd gathering, guide patients to wear masks and replace unqualified masks. Those who meet the general outpatient conditions are allowed to enter, and the number of escorts is determined according to the condition. The second-level pre-inspection is located in each outpatient department, and it is responsible for asking the epidemiological history again. The body temperature is detected by a temperature gun, and the mercury thermometer is measured when there is any objection. Maintain waiting order, avoid gathering, and sit in a separate position. The third-level pre-inspection is located in the outpatient department, and the attending doctor asks about the epidemiological history again, and signs a commitment letter for the outpatient department, strictly implementing "one person, one consultation room".
Four, in order to avoid crowd gathering, reduce the patient's hospitalization time, take the following measures:
1. Make a full appointment for non-emergency patients, scientifically interval the appointment time of patients, and guide patients to come to the hospital half an hour in advance according to the appointment time.
2. Install self-service equipment on each floor of the clinic to guide patients to purchase medical records, pay fees, print report forms, and guide patients to pay fees by mobile phone.
3. When queuing, strictly follow the distance of one meter, take a seat after waiting for a doctor, and "one person and one consultation room" when seeing a doctor. Ensure the safety of patients to the maximum extent.
4. In order to reduce patients' unnecessary visits, an Internet hospital and a 24-hour fever consultation hotline were opened.
5. Publicize and inform the appointment method, operation method and doctor's advice through video recording, brochures, exhibition boards, official WeChat account and on-site channels. To guide patients to correct protection and reasonable medical treatment.
Five, strictly implement the cleaning and disinfection of outpatient area, standardize the daily cleaning and disinfection of outpatient consultation room, public * * * area and outpatient treatment area facilities and equipment.
Six, strict implementation of standard prevention, the correct implementation of personal protection of medical personnel. According to the requirements of relevant documents, the protection standard is determined according to the nature of the post, so as to reduce the exposure risk of medical personnel, reduce cross-infection in medical institutions and ensure medical quality and safety.
Seven, the daily inspection of outpatient department, strengthen the coordination of diagnosis and treatment requirements and visiting doctors during the epidemic prevention and control period, collect all kinds of information of the day, and constantly rectify and improve the medical treatment process according to the opinions and suggestions of patients, family members and medical staff.
Nursing department
Eight, in order to ensure the orderly development of medical order, the nursing department established the building director and district head responsibility system to supervise and manage the inpatient department and the departments under its jurisdiction.
Nine, set up card points at the entrance of the department and the entrance of the inpatient department, and send people on duty every day to ensure the effective development of medical order.