Basic information of Air New Zealand
AirNewZealand, the largest airline in New Zealand, is a group company engaged in international and domestic air transport business, providing air transport services for passengers and goods in New Zealand and to and from international routes such as Australia, Southwest Pacific, Asia, North America and Britain. It also provides aircraft maintenance and ground services. Its operating base is located in Auckland, New Zealand. Air New Zealand is the national airline of New Zealand and a member of Star Alliance.
The payment method can use Visa, MasterCard, Discover, JCB, Amex and Diners cards for multi-currency pricing payment (MCP payment, passengers can choose the currency displayed on the webpage or other currencies in the options, which is very convenient and fast.
Auckland headquarters, New Zealand
Hub airports Auckland International Airport, Wellington International Airport and Christchurch International Airport.
New Zealand's air superiority
Transparency of return and signing
Official website's direct selling, refund and change policies are completely transparent. You can use the "Manage Reservations" function on official website homepage for self-service, reservation modification or refund *.
No service charge
There is no service charge for ticket purchase in official website, which only provides you with the best price and more benefits. You don't have to travel back and forth to ticket agencies, travel agencies and other ticket outlets, just turn on the computer, choose your favorite flight and place an order easily.
Fare reservation
Do you need to take some time to deal with related matters before making sure your trip? By using the air ticket booking service and paying the air ticket booking fee, you can ensure that the selected itinerary will maintain the current price for three days. With the fare booking service, you will have enough time to allocate funds or confirm the details of travel and accommodation with your travel companions without worrying about the fare increase!
Pre-order extra luggage online, with a maximum discount of 50%.
Still can't hold the luggage and have a headache? Now, if you buy extra baggage, you can enjoy a discount of up to 50% on the standard cost of overweight baggage at the airport! Save your money and time when you check your luggage at the airport.
Air New Zealand booking process
1. Select a specific flight.
Select the scheduled flight on Air New Zealand website, and then select the information such as starting point, destination and departure date to search for relevant flight information;
Then select the specific flight information to make a reservation (you can also modify the itinerary on this page;
After determining the specific itinerary, you can choose a suitable location and choose according to your own needs;
If the itinerary includes one or more stopovers, or the itinerary flying in and out from a city, please use the international multi-segment reservation;
2. Fill in personal information and contact information, etc
After confirming all the information of the ticket, you can fill in the passenger details. In the column of personal information, you must carefully check and fill in your name, ID number, passport and other information to avoid unnecessary trouble.
Then you need to enter the correct contact information. If you have other special requirements, you can also enter them here.
3. Complete the reservation and wait for the ticket to be issued
After confirming that your personal information and contact information are correct, you can pay directly and submit the reservation. Under normal circumstances, as long as there is no problem with your personal information, Air New Zealand will basically succeed in issuing tickets.
Air New Zealand Booking Frequently Asked Questions
1. How to choose a seat?
The location of Air New Zealand is very simple, and seat selection can be done in the following ways:
Complete seat selection in the process of booking air tickets in official website.
After booking, you can also choose seats online through "Manage Reservations" or by logging into your Air New Zealand account.
Call the contact center (there will be a service charge.
Standard seat selection
Economy class (W/T/L/S/G/K cabin: optional for payment.
Deluxe economy class (cabin A: free choice
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If you are a member of Airpoints, you may have got a free standard seat, but if the seat is unavailable or you want to choose another seat, you can choose another seat for a fee.
You can book a flight or choose a seat before the plane takes off (international flight 1 hour, New Zealand flight 30 minutes).
If you want to use Airpoints to exchange paid seats, please use Airpoints to pay at the time of booking.
Even if you don't choose a seat when booking, we will allocate a seat for you free of charge when you check in.
2. Policies and procedures for returning and changing visas
Change flights
Economy class G/K/S cabin: it is allowed to change the ticket before taking off, and the change fee is 65,438 yuan+0,000 yuan; We can't reschedule after take-off.
Economy class W/T/L cabin: Changes are allowed, and a rescheduling fee of RMB in 800 yuan will be charged.
Deluxe Economy Class A: Change of visa is allowed, and the change fee is 65,438 yuan+0,000 yuan.
After the departure date of the trip is changed, the fare must be recalculated from the starting point and the corresponding difference must be charged. The new par price shall not be lower than the price before the exchange; If the rescheduled/changed price is lower than the original fare, the difference will not be refunded.
300 yuan service fee will be charged for rescheduling through the air travel center.
If the round-trip fare and multi-leg fare are mixed fares, stricter fare rules should be applied to the whole ticket.
Air tickets are not transferable to others.
return a ticket
Economy class G/K/S and deluxe economy class A: Refunds are not allowed.
Economy class W/L/T cabin: Refund is allowed, and the refund fee is 65,438 yuan+0,000 yuan. Please note: A refund fee of RMB 5,000 will be charged for air tickets with travel dates from June 65438+1October 17 to June 65438+1October 26.
Refund through Air New Zealand Tourist Center will be subject to 300 yuan service charge.
Missed or partially used tickets are not refundable.
If the round-trip fare and multi-leg fare are mixed fares, stricter fare rules should be applied to the whole ticket.
If New Zealand's short-term entry visa is refused and you can't go, you must provide Air New Zealand with a copy of the official refusal written materials issued by the New Zealand immigration authorities and a copy of the passport refusal page 14 days before departure. Air New Zealand will give a full refund after the audit materials are passed. Only RMB 50 yuan handling fee is charged for each ticket per person. Only applicable to passengers departing from Chinese mainland.
Missed flight
Economy class: Non-refundable.
Deluxe Economy Class A: You will be fined 3,000 yuan for changing your ticket after you miss the flight. You must change the invoice within the validity period of the original ticket and pay the difference between the changed ticket and the original ticket. The original ticket cannot be transferred to others.
300 yuan service fee will be charged for rescheduling through the air travel center.
3. Flight inquiry
If you need to query the specific flight information in advance, you can click the query page to query.
4. Luggage consignment information
If you book a flight directly on Air New Zealand's website, your baggage allowance will be displayed on your e-ticket. On the details page of checked baggage, you can find the quantity, weight and size of baggage included in each fare type of Air New Zealand, as well as convenient ways to purchase more quotas. Air New Zealand also provides preferential baggage allowance for infants, children, people with sports needs, medical needs and personal equipment with mobility difficulties.
Baggage allowance
Checked baggage for international flights
Checked baggage for domestic flights in New Zealand
Checked baggage for international flights to Oceania Island
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If you have excess baggage and you don't have the online baggage allowance, please buy it at the airport counter.
Baggage allowance only applies to flights carried by Air New Zealand. If you take other airlines, please check the baggage allowance with other airlines. personal luggage
Hand luggage size
By measuring the length, width and height of luggage (including wheels and folding handles) and adding them up, the size of carry-on luggage is calculated. The total size of any carry-on baggage shall not exceed118cm (46.5in).
Allowable luggage
Economy class fare: one piece of luggage plus one small item, such as handbag or light/small laptop.
Luxury economy class, business class and business class passengers, as well as AirpointsGold, Elite and Star Alliance Gold Card members: two pieces of luggage plus a small item, such as the carry-on baggage weight of a handbag or laptop.
Economy class passengers: no more than 7 kg (15 lbs.
Luxury economy class, business class and business class accompanying passengers, as well as Airpoints_old, elite class and Star Alliance Gold Card members: no more than 14 kg (30 lbs, the weight of a single item does not exceed 10 kg (22 lbs 5. Type of air ticket for Air New Zealand.
Air New Zealand provides you with four easy-to-understand ticket types, which you can choose at every booking. Whether you book tickets two months or two days in advance, there is always a ticket for Air New Zealand's domestic flights in New Zealand that will satisfy you.
6. Aviation cities in New Zealand
7. Air New Zealand discount time
Air New Zealand has a discount time every year, and the exact time is uncertain. Generally, there are special holidays, such as the golden autumn season from March to May every year, or Black Friday. There are basically special fares at the middle and end of every year, and sometimes official website will introduce a discount code. You can get a discount by entering the corresponding discount code when purchasing tickets.