1, timely notification of the situation: the relevant person in charge of the hospital should be immediately informed of the situation, the news of the equipment is damaged to inform the medical staff, patients and their families, explaining the measures being taken to repair the equipment.
2, explain the cause: to health care workers, patients and their families to explain the cause of equipment damage, emphasizing that it is not due to human error or negligence caused by the equipment itself is a problem.
3. Provide a solution: Explain to the healthcare worker, patient and family the steps that have been taken to repair the equipment, and let the family know that every effort is being made to restore normal operation.