Summary is a period of study, work or its completion of a comprehensive and systematic review and analysis of written materials, it can make the mind more clear, the goal is more clear, so we have to do a good job of summarizing, writing a good summary. The following is my carefully organized summary of the work of the hospital guide, I hope to be able to help you.
Hospital Diagnostic Work Summary 1
A year the Department of Diagnostics in the hospital leadership and the nursing department under the correct leadership, closely around the patient-centered, adhere to the people-oriented, to promote the work of the Diagnostics on a new level. Now will guide the work is summarized as follows:
Guide the work of consultation, accompanied by diagnosis, send diagnosis, communication and coordination, to assist in the rescue of critically ill patients, the provision of boiled water, the issuance of disposable cups of water, for the mobility and hospitalized patients to do the examination and the provision of wheelchairs free of charge, flatbed trucks, the issuance of various types of newspapers, health education promotional materials, departmental profiles; guide desk is also equipped with needles and threads, scissors and other convenience measures, these things are very inconspicuous, but do a good job can be for the patients, and the patients can be a good choice. But if you do a good job, you can provide patients with great convenience, so that patients feel happy and pleased, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermined the overall image of the hospital's services.
The summary covers the good and bad aspects of a person's work, and allows a person to recognize themselves more clearly, more quickly to improve themselves in order to better participate in the work of the future, to play to their own strengths, to show their own talent, but how to make a good job summary?
Long working hours, some people will be on the diagnostic work disdain, that this work is not technical content nor create economic benefits, and trivial and hard no interest, if there is no strong sense of enterprise and sense of responsibility, diagnostic staff of the passion is easy to be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like the loss of the soul of mankind.
First, set up a new concept to improve the professional responsibility of the guide
20__ in mid-August, the leadership of the management committee for all of our tourism staff organized an expansion of the training activities, the expansion of the training I will remember all my life. In this expansion I have more contact with more colleagues, but also let me more quickly into the collective. At the same time through
1, to serve the patient means that the hospital environment and related matters to do a clear understanding of the patient's guide is a "green card", the patient to the clinic, we are the receptionist; patients to consult, we are consultants; patients with mobility problems, we are accompanied by diagnostic staff; patients on other sections of services, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator, we are the coordinator. Dissatisfied with the services of other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact with different ages and personalities of people, how to make these various needs of different people hope to come, satisfaction and return, is the guide to the knowledge of the wisdom of the staff, communication skills of the biggest test, not only to be familiar with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's specialty, the scope of diagnosis and treatment, special features and expert characteristics. Even have to understand the medical characteristics of other hospitals, when we are in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of the guide
The key to improving the quality of service lies in the improvement of the quality of service personnel, but by no means overnight, especially we are now faced with newly recruited guides, know nothing about the hospital, so that she is familiar with the environment from strangers to master a certain degree of theoretical knowledge and professional skills, through the development of relevant duties, system, code of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work is not to be taken lightly with other nursing work, is the embodiment of the window of the hospital quality service, only from this high degree of understanding, in order to actively and enthusiastically help patients to come to the clinic.
Third, the implementation of the new standards, improve the quality of the work of the staff and work efficiency
Focus on clinical research, actively participate in the scientific research work and achieve relevant results, there are still relevant topics, and can adhere to the theory combined with practice, summarize clinical information and actively write papers, there are currently several papers to be published. At the same time conscientiously complete the interns and foreign hospitals to train the doctor's work, and can set an example, and actively guide the next level of doctors to complete the study of diagnosis and treatment, and is responsible for the teaching of the three basic training, lectures, and so on, to further improve their own basic theoretical knowledge.
Focus on the cultivation of talents, since the post, actively guide the work of the next level of physicians. In the training of maternal and child health personnel, take charge of the organization and teaching tasks, by my specific guidance training at all levels of maternal and child personnel amounted to more than 2,000 times, improve the working ability of maternal and child personnel at all levels, really play a role in the backbone of the business.
Because of the lack of clear goals for the work of the guide, the quality of service is difficult to assess with data, not easy to quantify, so far, there is no specialized agency or course to train the guide personnel, and the guide training is somewhat different from the training of medical and nursing knowledge, in order to improve the quality of the guide personnel's work and efficiency, the hospital leadership has invited the teacher of the Lixin company to guide the work of the guide nurses' duties, systems, workflow, training programs, and the training of the nurse. In order to improve the work quality and efficiency of the staff, the hospital leadership invited the teacher from Lixin to guide the work, and made plans for the duties of the nurse guide, system, work flow, training program, and assessment standards. In order to improve the passion of the guide staff to work, break the dry more or less, good or bad a state, in perfecting the job duties, service processes, etc. based on the development of job incentive programs, and salary linkage,
Fourth, the outpatient area of the scientific management, to create an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not handled properly, can lead to order chaos. Can lead to chaos. Guide nurse to be compassionate, the patient as their friends, relatives, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, correctly do a good job of channeling the work of the order of medical treatment to maintain the order of the outpatient clinic. In addition, the nurse guide part-time to keep the outpatient environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give correction, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
Strengthen the knowledge of etiquette. The light work in the study is far from enough, in the spare time must also learn the relevant professional knowledge, to understand in the treatment of people must comply with the etiquette of common sense.
In short, "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be upright but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, urgent patient's urgency, understanding of the patient's needs, and the patient's understanding of the patient's needs. More importantly, we should have a high degree of compassion, think what the patient thinks, be anxious about the patient's urgency, understand the patient, and devote ourselves wholeheartedly to our work. Through the daily morning meeting time for all the guidance staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work of excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.
In-depth advanced education to improve the political and ideological quality of cadres and workers. Since July this year, our hospital resolutely implement the county party committee on the development of advanced education activities of the overall deployment and work requirements, unified thinking, firm confidence, seriously from the ideals and beliefs, awareness of party members, awareness of the ruling party, dedication and responsibility, ideological style and political theory level, work style and work ability to find deficiencies in various aspects, solid work, serious rectification, through the clinic, donations to the grassroots health centers, and so on, in a variety of ways to carry out advanced education, arrived at the Carry out advanced education in a variety of ways, to reach the party members to be educated, the masses benefit from the goal, but also to further improve the hospital cadres and workers to save lives and wholeheartedly for the people's service purpose of education, and through the implementation of the "integrity in the health, satisfaction in the hospital" activities, the organization of the "show white angel style, tree **** the image of the production party members. The tree **** production party image activities, carry out the "hospital management year" activities and the implementation of "medical benefits project" four initiatives to promote the progress of the hospital's work.
In the reception of visitors, the most important thing is the attitude, the reception staff themselves to have a sense of affinity, and talk to people to maintain a smile language, temperature and, seriously and patiently ask visitors the purpose of the visit, and then carry out a preliminary screening to determine how to deal with.
Summary of the work of the hospital clinic guide 2
Outpatient clinic guide desk is an important service window of the hospital, with the further development of the hospital civilization, the scope of its services has long broken through the concept of a single guide to the concept of outpatient clinic guide to hospitals, medical consultation, health education, people's services and other comprehensive services window, especially with the social Competition is becoming increasingly fierce, the competition between hospitals is also sublimating. The role of the guidance desk more and more attention, and play an increasingly important role. 20__ years in the hospital leadership attaches great importance to the guidance desk has always insisted on the "three good and one satisfaction" for the purpose of service. Closely focused on the patient as the center, adhere to the people-oriented, improve the management and service system. Now I will be 20 ___ year work briefly summarized as follows:
Guide work are consulting, accompanied by diagnosis, send diagnosis, communication and coordination, to assist in the rescue of critically ill patients, providing boiled water, dispensing disposable cups of water for the mobility impaired and hospitalized patients to do the checkups and free wheelchairs, the distribution of various types of newspapers, health education promotional materials, departmental profiles, these things are very inconspicuous, but done well to provide great convenience for patients, so that patients feel pleasant and happy. These things are very insignificant, but if you do a good job, you can provide patients with great convenience, so that patients feel happy and gratified, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, which in turn undermines the hospital's 'overall service image. Work time is long, some people will be on the diagnostic work disdain, that this work has no technical content and does not create economic benefits, and trivial and hard work no interest, if there is no strong sense of enterprise and sense of responsibility, diagnostic staff of the passion is easy to be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, the service has lost its passion like human beings have lost their souls.
20__ years, our hospital guidance desk with the further development of the hospital civilization construction, under the close attention and guidance of the hospital leadership, and gradually improve, and become a hospital outpatient guidance, medical consultation, health education, convenience services and other comprehensive services window. This year, the guidance desk **** reception outpatient consultations amounted to 67,418 people, hospitalized 3,960 people, for patients to measure blood pressure 1,464 times, accompanied by critical patients check 540 times, reception physical examination 22,158
person times, the distribution of publicity materials more than 6,000 copies. The company also provides free disposable water cups for patients, free wheelchairs and trolleys and other convenient services for patients with limited mobility.
First, set up a new concept to improve the professional responsibility of the guide
1, to serve the patient means that the hospital environment and related matters to do a clear understanding of the guide is a patient's "green card", the patient to the clinic, we are the receptionist; the patient to consult, we are the consultant; the patient mobility, we are the consultant; the patient mobility, we are the consultant. Counselor; patients with mobility problems, we are accompanied; patients are dissatisfied with the services of other departments, we are coordinators, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door to the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact with different ages and personalities of people, how to make these various needs of different people hope to come, satisfaction and return, is the guide to the knowledge of the wisdom of the staff, communication skills of the biggest test, not only to be familiar with the hospital's environmental characteristics of the technology and equipment power, but also familiar with the department's specialty, the scope of diagnosis and treatment, special features and expert characteristics. Even have to understand the medical characteristics of other hospitals, when we are in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of the guide
The key to improving the quality of service lies in the improvement of the quality of service personnel, but by no means overnight, especially we are now faced with newly recruited guides, know nothing about the hospital, so that she is familiar with the environment from strangers to master a certain degree of theoretical knowledge and professional skills, through the development of relevant duties, system, code of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work is not to be taken lightly with other nursing work, is the embodiment of the window of the hospital quality service, only from this high degree of understanding, in order to actively and enthusiastically help patients to come to the clinic.
Third, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Guide nurse to be compassionate, the patient as their friends, relatives, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, correctly do a good job of channeling the work of the order of medical treatment to maintain the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give correction, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, urgent patient's urgency, understanding of the patient's needs, and the patient's understanding of the patient's needs. More importantly, we should have a high degree of compassion, think what the patient thinks, be anxious about the patient's urgency, understand the patient, and devote ourselves wholeheartedly to our work. Through the daily morning meeting time for all the guidance staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to make the guidance work to excellence, so that we can really solve the practical difficulties for the patient, but also on the hospital's social and economic benefits to play a positive role in promoting.
Summary of the work of the hospital guide 3
Over the past year, the Department of the guide in the hospital leadership and departmental leadership under the correct leadership, closely around the patient-centered, adhere to the intimate, one-stop service, to promote the smooth development of the work of the guide. Now will guide the work is summarized as follows:
First, set up a new concept, improve the sense of responsibility of the guide staff work.
In order to better serve the patients, our hospital staff to the hospital environment and related matters to do a good understanding. Guide staff is a patient's "green card", patients to the clinic, we are receptionists; patients to consult, we are consultants; patients with mobility problems, we are accompanied by the clinic; patients are dissatisfied with other departments, we are coordinators; our ultimate goal is to meet the patient's needs by all means. With sincere dedication and sincere service to open the door to the patient's heart, to win the patient's trust. We strive in a very short time, through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients, patients and hospitals bridge.
Second, through business learning, improve the overall quality of the guide staff.
I have improved the quality of service, we will improve the quality of service personnel as the basic point. Through the development of relevant duties, systems, codes of conduct and professional training, etiquette training, etc., to improve the quality of the guide staff, so that the guide staff have a high degree of professionalism. Guide work and other nursing work is not to be taken lightly, is the embodiment of the hospital quality service window, only from this high degree of understanding, in order to take the initiative to enthusiastically help patients to come to the clinic.
Third, the implementation of new standards to improve the quality of work and efficiency of the guide staff.
Because of the lack of clear goals for the work of the guide, the quality of service is difficult to use data to assess, not easy to quantify. So far, there is no specialized agency or course to train the guidance personnel, and the guidance training is somewhat different from the medical care knowledge training. In order to improve the quality and efficiency of the work of the guidance staff, hospital leaders personally guide the guidance team, the duties of the guidance nurse, the system, the workflow, the assessment standards and other aspects of the plan to improve the quality of the work of the guidance staff and work efficiency.
Fourth, the outpatient area of scientific management, to create an orderly medical environment.
1, guide nurse triage work division of labor is clear, the first floor hall **** set up two guide nurses, divided into the guide desk nurse and hall guide nurse. Guide desk nurse is mainly responsible for working with the hospital departments, the medical examination personnel registration, responsible for the hospital's health education and publicity work, the first floor hall guide nurse is responsible for coming to our hospital to see the patients clear subdiagnosis, to help the patients more convenient and timely access to medical care. The nurse on the second floor is responsible for timely and accurate referral of patients to various departments. The third and fourth floor nurses are replaced by ward nurses.
2, outpatients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. The nurse and compassionate, the patient as their friends, relatives, understanding and sympathy for the disease to the patient's pain and suffering, timely grasp of the patient's state of mind and a variety of needs, patiently answer their questions. At the same time also keep a cool head, stabilize the patient's impatience, correctly do a good job of channeling the work, in order to medical treatment, maintain the order of the clinic. In addition, the nurse guide part-time to keep the outpatient environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give corrections, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
Summary of the work of the hospital guide 4
Dear leaders, nursing sisters: Good afternoon!
It is an honor to participate in this quality nursing service speech today, to be able to communicate with all nursing sisters. The title of my speech today is "smile nursing service, care for life". Patients enter the second people's hospital building, the first thing to see is the guide. Every morning between 8:00-10:00, the hospital is often more people, often one after another at the consultation desk, and we are not in a hurry, not bored, with a smile, to answer their questions one by one, according to the condition of their detailed triage. Guide not only for the elderly frail patients registration, payment, medicine, and escort patients with mobility problems to do the examination, to solve the patients and their families in the process of some of the practical difficulties encountered in the clinic.
"Passing on the love with heart to do the guide, quality service to ensure quality" this sentence is easy to say, perseverance to do but very difficult. A greeting, a smile, a look, an assist, a glass of water and accompany the patient to do the relevant examination, all need to be patient and enthusiastic. As an inpatient clinic guide, my main task is to escort patients to the hospital and guide them to the clinic. In the face of patients in need of help, I always wear a smile and take the initiative to ask 'Hello Auntie! How can I help you?' I always smile when I face patients who need help and ask them 'Hello, auntie! When I meet a patient who is physically challenged, I will go forward to assist him or push his wheelchair. When it rains and patients go for checkups, I take out a spare umbrella to shield them from the rain and tell them, 'It's raining and the road is slippery, so be careful when you walk'. When I met a woman who had just been discharged from the hospital and was still holding her baby and holding something in her hand, I rushed forward to help her, 'The baby is very cute, come on, let's help you hold the baby'. Sometimes some old grandmothers or grandfathers come to visit patients or look for someone, and they don't know how to look for them. As a clinic guide, I enthusiastically ask her/him, 'Grandma (grandpa), where are you going? Who are you looking for?' I asked her (him) 'Where are you going? When the grandmother said that one of her relatives was hospitalized here and she came to visit him, but she didn't know where he lived, so I asked her, 'Grandmother, what is your relative's name? After learning the patient's name, I would take her to the hospital access window to inquire about it and then lead her to her relative. Afterward, the grandmother shook my hand and sincerely thanked me, saying, "Thank goodness for you! Otherwise I wouldn't have known how to find it." This happens all the time. Through these insignificant, little details, to convey the warm and careful service as a guide nurse. At the same time, I will always be active, patient, attentive, meticulous and thorough service after completing my own work. In the work of the timely discovery of the patient's needs, to solve the urgent needs of the patient, give full play to their own instincts, and constantly improve the level of nursing care, the whole guide, reception of the patient to answer questions and queries, and carefully care for each patient.
We do not have the words of sadness and bravado, there is no earth-shattering deeds, we are in the ordinary position to reflect the quality of our services, the value of nurses, to move each patient. Patient-centered, I am honored, I am a nurse! My speech is over, thank you!
Summary of the work of the hospital guide 5
20__ years my work is in the front desk as a nurse guide, the front desk guide is a very challenging work, because all kinds of patients have, consulting a variety of issues are also a variety of sometimes laughable, I can be seriously and patiently to them to answer the question, the patient's satisfaction with the smile is the driving force of our work. The smile of the patient is the driving force of our work.
Our work is consulting, accompanying patients, send diagnosis, communication and coordination, for mobility and hospitalized patients to do the examination and free wheelchair, flatbed car, distribution of various types of newspapers, health education promotional materials, departmental profiles; these things are very inconspicuous, but do a good job will be able to provide patients with a great deal of convenience, so that the patients feel happy and pleased, and then increase the hospital's goodwill and trust, do not do a good job will affect the patient's evaluation of the hospital, and then the hospital's evaluation of the patient, and the patient's evaluation of the hospital. The first thing you need to do is to make sure that you have a good understanding of what you are doing and how you are doing it.
Long working hours, some people will be disdainful of our work, that the work has no technical content and does not create economic benefits, but also trivial and hard work, if there is no strong sense of enterprise and sense of responsibility, the passion of our staff can easily be worn out in the day-to-day mundane small things, and the passion is the most valuable service traits, service lost passion like the loss of human soul. The soul.
First, set up a new concept to improve the sense of professional responsibility of the staff
1, to serve patients means that the hospital environment and related matters to do a clear understanding of our staff is the patient a "green card", the patient to the clinic, we are the receptionist; the patient to consult, we are the counselor; the patient's mobility, we are the counselor; the patient's mobility, we are the counselor; the patient's mobility, we are the counselor; the patient's mobility, we are the counselor. Patients come to consult, we are the receptionist; patients come to consult, we are the counselor; patients with mobility problems, we are the companion; patients are dissatisfied with the services of other departments, we are the coordinator, our ultimate goal is to meet the needs of patients by all means. With sincere dedication and sincere service to open the door of the patient's heart, to win the patient's trust.
2, to serve the patient to do a good service to patients can not be asked to do not down the hospital's "living dictionary". As the first station of the hospital service, every day to contact people of different ages and personalities, how to make these various needs of different people hope to come, satisfaction and return, is the wisdom of our staff knowledge, communication skills of the test, not only to be familiar with the environment of the hospital characteristics of the technology and equipment power, but also familiar with the department's professional, diagnostic and treatment scope, features and expert characteristics. Through their decent speech, extensive knowledge, to meet the needs of patients, to win the trust and recognition of patients. The bridge between the patient and the hospital.
Second, through a variety of training to improve the overall quality of staff
The key to improving the quality of service lies in the improvement of the quality of service personnel, but it is by no means an overnight success, to master a certain amount of theoretical knowledge and professional skills, through the development of relevant duties, systems, behavioral norms and professional training, etiquette training, etc., to improve the quality of the staff of the guide, so that our staff have a A high degree of professionalism. Our work is not to be belittled with other nursing work, is the embodiment of the window of the hospital's quality service, only from this high degree of understanding, in order to take the initiative and enthusiasm to help patients who come to the clinic.
Third, the outpatient area of scientific management, creating an orderly medical environment
Outpatient patients eager to seek medical treatment, often resulting in unnecessary crowding and quarrels, if not properly handled, can lead to chaos. Our nurses should be compassionate, treat patients as their friends and relatives, understand and sympathize with the pain and trouble brought by the disease, grasp the patient's state of mind and a variety of needs, and patiently answer their questions, but also to keep a cool head, stabilize the patient's impatience, and do a good job of correctly guiding the work of the order of medical treatment, and maintenance of the order of the outpatient clinic. In addition, the nurse guide part-time to keep the clinic environment clean responsibilities, such as in the see patients and their families smoking or littering, can boldly and politely give correction, so that each patient can consciously abide by the relevant rules and regulations of the hospital, **** with the creation of a quiet, orderly, clean medical environment.
In short, the "guide" seems to be a relatively easy job, but to become a good guide is not easy, not only to focus on the instrument to be correct but also to maintain a positive mood at all times, know a certain amount of communication skills and simple medical knowledge, and more importantly, a high degree of empathy, think of the patient's thoughts, urgent patient's urgency, understanding of the patient's needs, the patient's understanding of the patient's needs, and the patient's needs. More importantly, we should have a high degree of compassion, think what the patient thinks, be anxious about the patient's urgency, understand the patient, and devote ourselves wholeheartedly to our work. Through the daily morning meeting time for all the guidance staff training, good praise, wrong criticism, for the work of the shortcomings of continuous improvement, and strive to guide the work of excellence, so that the real patients to solve the practical difficulties, but also on the hospital's social and economic benefits to play a positive role in promoting.