In order to reflect the hospital is the feeling of home, I established in the department "adhere to the patient-centered, to the patient's satisfaction as the core, to the patient's needs as the goal of" the purpose of the service.
Starting from me, the body, and then only subordinate to the various nurses, first of all, we must give patients humanistic care, everything from the patient's needs to think about the problem, the establishment of caring for people, respect for people's concept. Secondly, with warm, cordial, warm words, understanding, sympathy for the patient's pain, so that the patient feels friendly, natural, in the form of hospitalization instructions, introducing the hospital environment, various rules and regulations, the patient's due rights and obligations. Strengthen the communication with patients, explain the occurrence and development of diseases in an easy-to-understand way, introduce the purpose of various examinations and the precautions of medication prescribed by doctors in detail, carefully observe the changes of the condition, cooperate with doctors in rescuing the patients in emergency and critical conditions, grasp the psychological state of patients, formulate humane and personalized nursing measures, timely assess the nursing effect, let patients participate in the treatment and nursing care, eliminate the nervousness and anxiety, so that patients can have a sense of security and satisfaction. A sense of security and satisfaction. Once again, starting from the patient's sensitive one-day list, the fee items and standards are explained in detail, so that patients can consume in a clear way. As long as adhere to the patient-centered, patient satisfaction as the core, to the patient's needs as the goal, to provide high-quality personalized service, the department's economic and social benefits in order to obtain a double harvest. Let the patient satisfaction is the core of the hospital's work, the improvement of patient satisfaction, in essence, is the establishment of the patient and the hospital's integrity of the relationship between the patient, only patient satisfaction in order to make the patient become a loyal customer of the hospital. Over the past year, the nurses to the sincere smile to the patients, the patients leave praise to the department, medical ethics and medical style office, although we are not high in the hospital bonuses, however, our nursing service is indeed the best. We have been diligent and conscientious, dedicated, in an ordinary position to practice a white angel's oath, with high-quality nursing services to the patient to hand over a satisfactory answer. The whole department in a year *** admitted 1650 patients, 354 more than last year, the annual income ***1651874 yuan, more than last year's income of 420,000 yuan, the patient satisfaction rate of 99.8%; praise 136 times, return red packets 12 times, a total of 8,000 yuan , the whole year zero complaints. This is a breakthrough, this is a leap, this is our Department of Obstetrics and Gynecology Department 22 people *** with the results of efforts and struggles, is the crystallization of our hard work and sweat for a year, is worthy of our pride, is witnessed ****.
In order to ensure the safety of nursing, in the daily nursing work I continue to strengthen the safety awareness education, found that the work of the insecurity of the timely reminder, and put forward corrective measures, in order to hospitals and outside of the nursing error as an example of the organization of the discussion of learning to learn from, so that nursing staff to fully understand the nursing error factors of the new situation, the new characteristics of the lesson learned from it, so that the safety alarm bells ringing.
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2, Strengthening the management of teaching safety
The management of key employees, such as internship nurses, rotation nurses and new nurses, etc., to carry out legal awareness education to improve their awareness of the risk of consciousness and ability, so that they make clear that only in the guidance of the instructor or supervised They can only implement nursing care for patients under the guidance or supervision of the instructor. At the same time, the designation of nurses with clinical experience, strong sense of responsibility and qualification of nurse practitioner as a tutor, to develop students' communication skills, clinical operation skills.
3, strengthen the management of key time
Adhere to the bedside morning, lunchtime and evening handover system, strengthen the management of key time, such as the night shift, midday shift, holiday shift, etc., the management of key patients, such as patients in the resuscitation room and the general ward of the critically ill patients, to do for the section of the morning meeting and the handover of the shift to the focus of the discussion on the patient existing and potential risk assessment, and the patient to make an assessment of the existing and potential risks, and the patient to make an assessment of the patient to make an assessment of the patient to make a decision. The patient's existing and potential risks will be assessed and a **** understanding will be reached to draw the attention of all shifts.
4, adhere to the checking system
(1) the requirement of medical advice shift to check, the daily lunchtime head nurse randomly check the medical advice and have a record;
(2) nursing operation requires three checking and seven;
(3) the implementation of the process of double checking the infusion card;
(4) auxiliary examination double checking Signature implementation system;
(5) charge day, night, discharge checking signature system
(6) a variety of medical care instrument repair, maintenance checking signature system;
(7) first aid equipment, drugs checking signature system;
(8) isolation and disinfection of the daily checking, replacement of the signature system;
(9) daily checking of the long-standing medicines sign system;
(9) the long-standing medicines sign system;
(10) medical waste destruction, classification, recycling registration checking system;
(11) weekly checking nursing documentation records, carefully implement the nursing record in the cross principles, "that is, objectivity, truth, accuracy, timeliness, completeness," to avoid irregular writing, such as omitted words, alteration of unclear, inconsistent and inconsistent with the doctor's record, etc., both to avoid irregularities, such as omission of words, alterations, inconsistencies, and the doctor's record is not uniform, and the doctor's record is not uniform. Physician records are not uniform, etc., both to reflect the record of comprehensive care problems, but also to reflect the specificity of the specialist symptoms.
5, improve the nursing risk plan
usual work attention to training nurses' emergency response ability: emergency patients admitted to the hospital to deal with the scene to improve the ability to save, fire prevention, firefighting common sense and emergency plan. Improve the nursing emergency risk plan, each emergency work should be done retrospective evaluation, from which lessons learned, in order to improve the nurse's ability to respond to emergencies and handling ability to ensure the normal conduct of daily work.
1. Increase revenue: master the standard charges, use the full use of charging policy, the money collected not less than a penny back, more nursing service projects, strengthen the efforts to call for payment, to avoid the phenomenon of patients in arrears.
2. cost-saving: minimize the waste of water and electricity, various disposable consumables and medicines, pay special attention to the repair and maintenance of medical equipment, to ensure the normal operation of the department to create maximum economic benefits.
The above is what I and my department have done in the past year and the small gains made. "There is no perfect person", there are many shortcomings and deficiencies. Achievements can only represent the past, we have to face is the future continue to work. Looking back, we have come all the way, full of hard work and joy; looking to the future, we have a long way to go, full of hope. I believe that under the leadership and guidance of President XXX of our hospital, the sincere cooperation of all members of our department, and the close cooperation of all sister departments of our hospital, our department will overcome every problem and tackle every difficulty. I will lead our section to do better and go farther with gains. At the same time to overcome their own shortcomings and deficiencies, internal strong management, external image, in the nursing quality, professional ethics, medical ethics and cultivation of the construction of greater achievements.
General Surgery Nurse Individual Summary
This year is the first year I participated in the work, I am in the hospital leadership and nurse care and direct leadership, in line with the "all patient-centered, all for the patient," the purpose of the service, the better to complete the hospital leadership arranged by the nursing work, skilled mastery of the clinical skills.
Surgical patients relatively more, but also learned the preoperative and postoperative knowledge. Preoperative preparation has psychological guidance and intestinal preparation, dietary guidance. Postoperative vital signs monitoring, incision observation, assisting coughing and sputum removal, observing the amount and speed of infusion, various drainage tube care, urinary catheter care, dietary care, and postoperative complications observation and care, and so on. In our daily work, we are required to be more patient to communicate with them, only in this way, we can better improve the quality of care, so that patients trust our work. As the rhythm of surgery is faster than the work called busy. Trivial. I remember when I first came to the Department of Surgery I was not adapted, in order to do a good job, obey the leadership arrangements, I'm not afraid of trouble, to the teacher to ask for advice, to colleagues to learn, their own feel, in a short period of time will be more familiar with the work of the Department of Surgery. Understanding of the duties of each class, clear work procedures, direction, improve the ability to work in the specific work of a clear idea of the work, able to carry out the work of the work and skillfully and successfully complete the work.
Through nearly a year of study, in addition to familiar with the department's business knowledge, I also pay close attention to the professional image of nurses, pay attention to civilized service in ordinary work, adhere to the civilized language, the work of the instrument is dignified, neatly dressed, hair is not over the shoulder, do not wear heavy make-up, do not wear high-heeled shoes, shoes, politely treat the patient with a kind attitude, language standardization. She carefully studies the Regulations on Handling of Medical Accidents and its laws and regulations, and actively participates in the learning activities organized by the hospital on the regulations on handling medical accidents, enriching her knowledge of the law and enhancing her awareness of safety protection. Under the active and serious guidance of the head nurse, I have made great progress and improvement in many aspects, usually insist on participating in the department's weekly business study on Fridays, the three basic training for nursing staff, in the work of nearly a year, can always adhere to the love of duty and dedication to carry out the "patient-centered, quality-centered" service concept, improve their own quality and emergency response capabilities. The first time I saw the car, I was able to see the car.
Of course, I still have some shortcomings to improve. For example, in the study, sometimes there is still a mood of impatience, feeling to learn too many things, impatient, especially in the face of setbacks, can not calmly deal with. In the work, sometimes there is the phenomenon of low standards, although basically able to fulfill their duties and obligations, but in the initiative is still to be further improved, this is my future need to improve and improve the place.
In the upcoming past year, I would like to thank again the hospital leadership, the head nurse and teaching teachers for their education, guidance, criticism and help, and colleagues for their care and support. Looking back, there are many progress and improvement, but also some shortcomings; looking ahead, should carry forward their own advantages and strengths, to overcome the shortcomings. In the upcoming 20xx year, I will continue to carry forward my spirit in the past year, do my own work, urgent patient's urgent, responsible for the patient, absolutely do not happen because of my reasons and make the patient's condition worse, I have to do their own work to be absolutely responsible for this is a good nurse should do the minimum work to save lives and help the injured.
General Surgery Nurse Individual Work Summary IIIIn 20xx, my nursing work in the hospital leadership care, attention, nursing leadership, support, in the whole section of the nurse's *** with the efforts to successfully complete the beginning of the year under the nursing work plan, at the same time, actively involved in the development of the "quality nursing service wards," the activities. Against the standard, article by article, item by item to grasp the work, through this activity, effectively promote the nursing management of my department institutionalization, standardization, nursing quality steadily improved, is summarized as follows:
1.Nursing quality steadily improved
According to the requirements of the nursing quality management standards, the nursing care of my department quality control team, the team members and The section of the study, training, so that the quality control team can better carry out their work, and led to the improvement of the quality of care in the section. In the second half of the pilot implementation of the "quality nursing service wards" activities, the nursing work of the department to a higher level. Nursing staff understand that the strict implementation of the rules and regulations is to improve the quality of care and ensure the fundamental guarantee of medical care and safety. Nursing staff paid attention to themselves in their work, whether or not to conscientiously implement the systems, so that the quality of the link has been improved. Ward management, basic care, hierarchical care has made obvious progress, disinfection and isolation work has been strengthened, the quality of nursing documents from the connotation has also been improved. There was no serious error accident in the whole year. 2. Improved the quality of nursing staff
Completed the Department of Nursing issued by the nursing staff at all levels of training and assessment requirements, in the organization to participate in the hospital's business learning and nursing room at the same time, seriously once a month in the section of the business learning and nursing room, the monthly theoretical questions and operational examination, and require nursing staff to seriously take notes. Participate in the Nursing Department of the "three basic" theory, operation examination, the pass rate is 100%.
In the second half of the year, the department piloted the "quality nursing service wards" activities, so that the nursing staff has updated the concept of gradually changing to "active patient service", the majority of patients praise. Usually pay attention to the learning of specialized theory and operational knowledge, nursing staff have a greater improvement in the level of specialized technology. The improvement of specialized theoretical knowledge also promotes the improvement of overall care, nursing staff can better understand the condition, health education and care, so that patients get systematic guidance and complete service.
3. Strengthen the nursing staff medical ethics construction
Will do a good job of nursing staff of professional ethics education and situation education, personnel system reform and other work in conjunction with the attention to fully mobilize the enthusiasm of the nursing staff, correct the nursing staff's attitude to work and service, and enhance the confidence of the nursing staff to work with a sense of pride. This year successfully completed the reform of the personnel system, nursing staff emotional stability, while the sense of crisis has also increased.
4. Strengthened the hospital infection management
seriously implement the disinfection and isolation system, do a good job in the use of disposable items and management. The training of nursing staff in occupational protection skills has been strengthened, the awareness of self-protection has been enhanced, and everyone is required to familiarize themselves with the relevant plans for occupational protection, and to strive to eliminate the occurrence of occupational injuries.
5. Basically complete the scientific research and nursing teaching work
(1) take charge of the Putian College School of Medicine, Department of Nursing clinical teaching work, the successful completion of the teaching tasks, by the student's praise.
(2) department nursing staff in the paper writing is not active enough, in the future work, to continue to summarize the clinical experience, and actively write papers.
6. Problems
(1) The overall quality of nursing staff still needs to be further improved, and still need to strengthen the "three basic" and specialized theoretical knowledge learning.
(2) The quality of care still needs to be further improved.
(3) Individual nursing staff do not have a strong sense of crisis, there is a lack of initiative.
(4) Overall care, especially health education needs to be further strengthened.