Information Systems Management Engineer belongs to the soft exam intermediate qualification exam, according to the Information Systems Management Engineer exam syllabus, the subject content of the exam is as follows:
Exam Subject 1:
1.Information Systems Fundamentals
1.Computer Science Fundamentals
1.1 Number System and its conversion
● binary, decimal and hexadecimal and other common number system and hexadecimal and their interconversion
1.2 Data Representation
●Number Representation: Original, Complement, Inverse, In-computer Representation of Integers and Real Numbers, Precision and Overflow
●Non-numerical Representation: In-computer Representation of Characters and Chinese Characters, In-computer Representation of Sounds and Images
●Checksum Codes and Checksum Codes
1.3 Arithmetic and logical operations
●Methods of operating binary numbers in computers
●Basic operations of logical algebra
1.4 Basic concepts of data structures and algorithms
2. Knowledge of Computer Systems
2.1 Knowledge of Computer Hardware
2.1.1 Components of a computer system and the basic Working principle
●Composition, performance and basic working principle of CPU and memory
●Functions, types and characteristics of I/0 interfaces
●Performance and basic working principle of commonly used I/0 devices
●Basic concepts of CISC/RISC, pipelined operation, multiprocessor, parallel processing
2.1.2 Storage systems
●Cache, main memory types
●Basic working principle of virtual memory, multilevel storage system
●RAID types and characteristics
●Storage media characteristics and capacity calculations
2.2 Knowledge of computer software
2.2.1 Knowledge of operating systems
●Operating systems Types, features, and functions of operating systems
●Basic concepts of interrupt control, processes, and threads
●Processor management (state transitions, synchronization and mutual exclusion, time-sharing, preemption, and deadlocks)
●Storage management (main memory protection, dynamic connection allocation, paging, and dummy storage)
●Device management (I/0 control, pseudo-dehookup)
●File management (file directories, file structure and organization, access methods, access control, recovery processing, **** enjoyment and security)
●Job management
●Handling of Chinese characters, human-computer interfaces
●Operating system configurations
2.2.2 Basics of Programming Languages and Language Processing Programs
●Assembly, Compilation, Interpretation Basics and basic working principles of the system
● Basic components of programming languages: data, arithmetic, control, and transmission, and implementation mechanisms of procedure calls
● Main features and applicability of various types of programming languages
2.3 System Configuration and Methodology
2.3.1 System Configuration Techniques
● C/S systems, B/S system, multi-tier system, distributed system
● System configuration methods (double, dual, hot backup, fault tolerance, and clustering)
● Processing modes (centralized, distributed, batch, real-time processing, and Web computing)
● Thing management (concurrency control, exclusivity control, failback, rollback, and roll-forward)
2.3.2 System performance
● Performance metrics and performance design, performance calculations, performance testing and performance evaluation
2.3.3 System reliability
● Reliability metrics and design, reliability calculations and evaluation
2.4 Basic knowledge of computer applications
● Information management, data processing, assisted design, scientific computing, artificial intelligence, Remote Communication Services, and other basics
● Basics of multimedia applications
3. Computer Networking Knowledge
3.1 Protocols and Transmission
● Network Architecture (network topology, 0SI/RM, basic network and communication protocols)
● Fundamentals of TCP/IP protocols
● Transmission Media, Transmission technologies, transmission methods, transmission control
3.2 Local Area Networks (LANs) and Wide Area Networks (WANs)
●LAN topology, access control, LAN networking, inter-LAN connections, LAN-WAN connections
●Internet basics and its applications
●Network performance analysis (transmission speeds, line utilization, line capacity) and performance evaluation
●Network performance analysis (transmission speeds, line utilization, line capacity) and performance evaluation
●TCP/IP protocol basics
● Key points of network-related laws and regulations
●Network security (encryption and decryption, authorization, firewalls, security protocols)
●Remote transmission services
3.3 Commonly Used Network Devices and Various Types of Communication Devices
3.4 Basic Knowledge of Network Management and Network Software
●Network management (operation management, configuration management, security management, fault management, performance management) Network management (operation management, configuration management, security management, fault management, performance management, billing management)
●Network software (network operating systems, drivers, network management systems, network management tools)
4. Database basics
4.1 Basic concepts of database systems
4.2 Database system architecture
●Centralized database systems Client/Server database system, Distributed database system
4.3 Relational Database Standard Language (SQL)
●Functions and Features of SQL
●Data Definition with SQL (Tables, Views, Indexes, Constraints)
●Data Manipulation with SQL (Data Retrieval, Data Insertion Deletion/ update, trigger control)
● Security controls and authorization
● APIs in applications, embedded SQL
4.4 Database management and control
● Functions and features of database management systems
● Database transaction management, database backup and recovery techniques, concurrency control
4.5 Basic knowledge of data mining and data warehouse
5. Knowledge of information system development and operation management
5.1 Basic knowledge of informatization, information system and information system development
● Concepts of informatization, information system, information engineering
● Information system structure and middleware technology
● Laws, regulations and laws related to intellectual property rights, information system and Internet
● Intellectual property rights, information system and Internet
5.2 Basic knowledge of information system development
6. laws and regulations
●Objectives and tasks of each stage of information system development
●Concepts of information system development tools, development environments, and development methodologies
●Basic knowledge of information system development project management
5.2 Basics of system analysis and design
●Purposes and tasks of system analysis
●Structured analysis Design Methods and Tools
●System Specification
●General System Architecture Design, Detailed Design
●System Design Specification
●Object-Oriented Analysis and Design and Unified Modeling Language (UML)
5.3 Basics of System Implementation
●Major Tasks of System Implementation
● Structured Programming, Object-Oriented Programming, Visual Programming
● Choice of Programming Languages, Programming Styles
● Purpose, Types, and Methods of System Testing
● Test Design and Management
● Knowledge of System Conversions
5.4 Knowledge of System Operation and Management
● System ( computer system, database system, computer network system) operation management
●Responsibilities of various types of personnel in system operation management
●Cost management, user management, security management, performance management of the system
●System operation operation (system control operation, data I/O management, operation manual)
●Resource management (Hardware resource management, Software Resource Management, Data Resource Management, Network Resource Management, Related Equipment and Facility Management, Documentation Management)
●System Failure Management (Handling Procedures, Monitoring, Recovery Process, Preventive Measures)
●Distributed System Management
●System Operation Management Tools (Automated Operation Tools, Monitoring Tools, Diagnostic Tools)
●System Standardization of operation management
5.5 System Maintenance Knowledge
●Contents of System Maintenance (Software Maintenance, Hardware Maintenance, Data Maintenance)
●Types of System Maintenance (Perfection Maintenance, Adaptive Maintenance, Error Correction Maintenance, Preventive Maintenance)
●Methods of System Maintenance (Routine Inspection, Periodic Inspection, Preventive Maintenance, Post-Maintenance, Remote maintenance)
●Maintenance by contract
●Features of system maintenance work
●Maintainability of the system (comprehensibility, testability, modifiability)
●Organization and management of system maintenance
5.6 Basics of System Evaluation
●Technical evaluation of the system (evaluation of objectives, evaluation of functions, performance Evaluation of the system's technical evaluation (objective evaluation, functional evaluation, performance evaluation, evaluation of operation mode)
●Composition of the system's cost
●Evaluation of the system's economic efficiency (performance efficiency, cost-saving efficiency) and its evaluation method
6. Information Security Knowledge
●Basic Concepts of Information Security
●Computer Virus Prevention and Control, Prevention of Computer Crimes, and Means of Network Intrusion and Its Prevention
●Disaster recovery
●Encryption and decryption mechanisms, authentication (digital signatures, identity authentication)
●Security protection of information systems, security management measures
●Private information protection
●Availability assurance (backup and restoration, switching to free lines and communication control equipment)
7. Knowledge on standardization
● Concepts of standardization (meaning of standardization, development of standardization, standardization bodies)
● Levels of standards (international standards, standards, industry standards, corporate standards)
● Code standards, file format standards, security standards, software development specifications, and documentation standards basics
8. Professional English
● Correctly read and comprehend English materials in related English materials in the field
Examination Subject 2:
Information Systems Management (Applied Technology)
1. System Management Plan
1.1 Confirmation of System Management Requirements
●System Management Requirements at the Management Level (Long-Term Informatization Strategies, Important Matters Required for System Management, and Important Computer Resources Used for Management)
User Operations Level p>●System management requirements at the user operation level (management scope, management strategy, management targets, management methods, management plans, and management budgets)
1.2Define the systems and services to be provided to the users, the service levels, and the scope of responsibility
1.3Determine the costing and service measurement methods
1.4Develop the rules and regulations for system operation
1.5 Develop long-term and short-term system management plans
●User-oriented system management plans (service time, availability, amount of information provided, response time, training, help desk, distributed on-site support)
●Establish the system management organization and the system operation and management system
●Operation-oriented system management plans (operation management, staffing, cost management, user management, resource management, trouble Management, User Management, Resource Management, Fault Management, Performance Management, Maintenance Management, and Security Management)
2. System Management
2.1 System Operation
● Operation Management of Various Application Systems
● Formulation and Adjustment of Operation Plans
● Standardization of Operation Processes
● Consumables Management, Data input and output management, archiving and delivery management
●System operation management report
2.2 User management
●User registration management and its management method
●User management report
2.3 Operational management
●System operation guidelines (system operation system, operator's work scope, operation rules and regulations) Operation Manual)
●Operation Management (Operation Scheduling Management, Operation Processing Situation Inspection, Operation Processing Result Inspection)
●Analysis and Improvement of Operation Operation
●Management of Operator Groups (Division of Job Responsibilities, Operation Delivery Rules to Improve Operation Quality)
2.4 Billing Management
●Billing System ( Cost accounting and post-payment system, resources for payment, selection of billing system)
●Collection of billing data, tools for collecting billing data
●Billing units and calculation methods
●Differences between post-payment and pre-payment, and various measures
2.5Cost management
●System operating costs (initial cost items vs. Running Costs)
●Budgeting and Final Accounting of System Running Costs
●Management of System Running Costs (Difference between Budget and Final Accounting, Methods to Reduce Costs)
●User Side Costs
2.6 Personnel Management
●Systems of Duties and Responsibilities
●Education and Training of Employees
●Subcontracting Management
2.7 Management of Distributed Sites
●Common Problems of Distributed Systems
●Operation Management of Distributed Systems
2.8Adoption of Operation Management System
●Problems and Measures in System Operation Management
●Operation Support System, Remote Operation System, Automated Operation System, and Unmanned System Operation
●Use of operation management systems in distributed systems
2.9 System management standards
2.9.1Establishment of system management standards
●Delineation of the scope of system management standards, and determination of system operation standard items
●Operation operation process standards, and workload standards
●Management of monitoring of operation status
< p>●System update management2.9.2 Standardization of operation processes of distributed systems
2.9.3 Revision of standards
3. Resource management
3.1 Hardware management
●Identification of hardware to be managed
●Hardware resource management, hardware configuration management, and hardware resource maintenance
3.2 Software Management
●Identification of programs and documents to be managed
●Management of the software development phase, management of the software operation phase, and management of software updates
●Program repository management, management of package releases, and documentation management
●Legal use and protection of software resources
3.3 Data Management
●Data Lifecycle and data resource management
●Data management (data manager, data maintenance, database management system, distributed database management)
●Enterprise-level data management (data standardization, data dictionary, data catalog, information system catalog)
●Database auditing support
3.4 Network resource management
● Identification of items to be managed (communication lines, communication services, network devices, network software)
●Network resource management (preparation for registration management, asset management, naming rules and standards)
●Configuration management (network device configuration maps and connectivity maps, address management, update management)
●Network resource maintenance
●Network management (network operation monitoring, network fault management, network security management, network performance management)
●Network audit support
3.5Management of related facilities and equipment
●Power supply equipment management, air withering equipment management, building management, emergency equipment management, equipment management for distributed sites
4. Fault management
4.1Fault Monitoring
●Setting up items to be monitored, contents and methods of monitoring
4.2 Investigation of Faults
●Collecting information on faults, isolating faults, determining the location of faults, and investigating the causes of faults
4.3 Recovery Processes
●Preparing for recovery operations, and forms of recovery processes
●Recovering mainframe faults, database faults, and network faults. Recovery of mainframe failures, recovery of network failures, recovery of related equipment failures, and recovery of abnormal operations
●Persons involved in troubleshooting and recovery
4.4 Troubleshooting Records and Recovery Prevention Measures
●Troubleshooting Records and Reports, Failure Cause Analysis
●Evaluation and Improvement of Troubleshooting Processes, and Review of Similar Equipment and Software
, Standardization of workflow for handling failures
4.5 Fault Management in Distributed Systems
●Fault problems, fault monitoring, fault analysis, and fault recovery in distributed systems
●Prevention of faults in distributed systems
5. Safety Management
5.1 Safety Management Measures
5.1.1 Safety Management Formulation of measures
●Security strategy, emergency response plan, security management system
●Projects for security management (identification of threats, items to be protected)
●Risk management (risk analysis, risk assessment, insurance)
5.1.2Physical security measures for the implementation of the safety and health of the equipment and related facilities, disaster prevention management)
5.1.3 Implementation of technical security measures (system security measures, data security measures)
5.1.4 Implementation of security management system
●Operation management (information center access management, terminal management, information management)
●Crime prevention management (tampering with data/programs, hacking, eavesdropping, and illegal data leakage)
5.1.5 Standards and laws and regulations related to information system security
5.2 Implementation of security management
●Operation management manuals, user manuals, and security checklists
●Analysis and research of log-in data, and support for security audits
●Security at the site of the distributed system
●Security strength testing
6. Performance Management
6.1 Performance Evaluation of Information Systems
6.1.1 Performance Evaluation Criteria and Methods
●Performance Evaluation Items and Purposes
●Evaluation Criteria
●Performance Surveillance and Evaluation Methods
6.1.2 Performance Analysis and Evaluation
●Timing of Performance Evaluation, Obtaining Performance Evaluation data
●Analysis of reasons for performance degradation, and recommendations for performance improvement
6.2 System Performance Management
6.2.1 System Performance Evaluation
●System performance evaluation items (power supply, CPU processing speed, main memory capacity, Cache capacity, disk capacity, disk access speed, communication line speed)
●Current System load, projected system load
6.2.2 System Performance Improvement
● Simulation of performance expansion (simulation tools, extreme performance calculation, addition of options)
● Suggestions for improving the system
● Training for system users
6.3 Distributed Performance Management
● Distributed System Performance and its Evaluation Criteria
●Factors for distributed system performance management (server and client balance considerations)
7. System Maintenance
7.1Developing a System Maintenance Plan
●Requirements for System Maintenance (Setting up System Maintenance Items and the Corresponding Maintenance Levels)
●System Maintenance Plans (Maintenance Budgets, Maintenance Requirements, Maintenance Management System Maintenance commitment, maintenance personnel responsibilities, maintenance intervals, and equipment replacement)
●Types of system maintenance implementation (daily inspection, regular maintenance, preventive maintenance, and after-action maintenance)
7.2 Implementation of system maintenance
7.2.1 Maintenance workflow
7.2.2 Software maintenance
●Various types of software (software developed by the company, software developed under contract, and software developed under contract)
The system maintenance plan includes the following Developed software, contracted software, market purchased software)
●Contracts for software maintenance, contracts for system integration and maintenance
7.2.3Hardware Maintenance (Contracts for hardware maintenance, hardware spare parts and their preservation)
8.System Conversion
8.1Development of System Conversion Plan
8.2Design of New System Operation System
8.3 System Conversion Tests
●Analysis of System Conversion Impacts, Selection of Available Systems, Selection of Verification Items, Setting of Evaluation Criteria, Preparation of Converted Systems
●Conversion Experiments
●Evaluation of Conversion Experiment Results and Conversion Workload Evaluation
8.4 System Operation Tests
8.4. >●Test and evaluation of temporary (parallel) operation, and test and evaluation of normal operation
8.5Executing system conversion
8.5.1Developing a system conversion implementation plan
●Defining conversion items (software, database, files, networks, servers, and disk devices)
●Drafting the temporary rules for operational operation
● Determine the conversion method (immediate conversion, step-by-step conversion, platform switching)
●Determine the steps of conversion work and conversion tools
●Write a plan for the implementation of conversion work and a plan for the personnel who will be converting the system
8.5.2 Implementation of System Conversion
8.5.3 Evaluation of System Conversion
9. Management of the Development Environment
Configuration of the development environment, management of the development environment, and management of the development environment in a distributed system
10. Evaluation of the system related to operation
10.1 Evaluation Items
●Purpose of Evaluation
●Timing of the Evaluation (at the time of planning the system, at the time of system design, at the time of conversion, and at the time of operation)
●Setting up the Evaluation Items (hardware, software, network, database, operation)
10.2 Evaluation Criteria for Each Evaluation Item
●Performance (Transaction Response Time, Job Turnaround Time, Throughput, Failure Recovery Time, Console Response Time)
●Quality of System Operation (Functionality Evaluation, Stability Evaluation, Usability Evaluation, Maintainability Evaluation)
●Economic benefits of system operation (balance between operating costs, system quality and economic benefits)
10.3Suggestions for system improvement
●Suggestions for modification or reconstruction of the system, and suggestions for improvement of the system development program
10.4Evaluation of the distributed system
11.Support for system users
●Provision of user Support (scope of support, services provided to users, documentation of service results, training for users, help desk)
●Processing of new user needs (identification of new user needs, management of system improvement needs)
●Consulting services for potential users
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