Thank you letter Airlines 1 China Southern Airlines Nanning Airport:
I come from Shanxi, and I took your flight xxXX to Changsha on July 4th, XX. I accidentally lost my camera on the plane. After I found it, I contacted your Changsha airport in time and learned that Changsha airport did not find any lost items during the cleaning process, and the plane had already flown to Nanning. Thanks to Changsha Airport for helping me find the contact information of Nanning Airport, and with the strong support of the staff on duty at the information desk and pick-up desk of China Southern Airlines Nanning Airport, they helped me find the camera at the first time.
One thing I feel is the warm service of the two airports. Although the value of the camera is not high, it can make me feel the high-brand service of China Southern Airlines and all the service concepts of serving passengers and contributing to society.
Thank you for your crew's thoughtfulness and good moral character, especially the staff on duty at the airport pick-up station in Nanning, who immediately informed me that the camera had been found and informed me of the relevant procedures. After learning that I was far away from Shanxi, the Information Office informed me of the specific matters. After many twists and turns, I finally received your camera in the shortest time. They never get bored and never complain, which makes me feel the concept of "being polite, honest and trustworthy, serving the brand and contributing to the society" of China Southern Airlines employees. Let me feel the most sincere warmth from different places.
I don't know my name and I don't want to go back. This is the embodiment of China Southern's noble character. Only China Southern Airlines can have such high-quality service and such excellent employees. Here, I would like to express my sincere thanks to China Southern Airlines, wish China Southern Airlines a prosperous career, and wish all employees of China Southern Airlines Nanning Airport good health and all the best!
Finally, please express your deep gratitude to the two unnamed staff members who met at the airport from 4: 30 to 6: 30 pm on July 4.
Passenger:
Thank you letter to airlines 2 China Southern Airlines:
First of all, I want to thank you and express my appreciation to Xi Lijun, the check-in director of Guangzhou Airport.
Here, I urge your company to praise Director Xi Lijun for his excellent quality of serving the people. Please convey our sincere thanks to Director Xi Lijun! I also wish your company prosperity!
I am here to convey
Salute!
XXX
XXXX，XXXX，XX，XX
Thank you letter to airlines 3 XX:
I would like to express my best comments and sincere thanks to the flight attendant Chu Zhenting and all the crew of your company's flight 9C8950 (Shenzhen-Shanghai) on July 25th.
I booked the flight 9C8950 back to Shanghai on July 25th, but the departure time of the flight was delayed from 20: 30pm to 00: 20pm, which was 4 hours in total! ! The flight begins to board at 00:00, and the crew welcomes every passenger with a smile at the door of the cabin. Good evening and welcome aboard. After boarding the plane, I found that the whole unit had a good mental outlook and no sense of fatigue. After closing the cabin door, the flight attendant apologized to the passengers for the flight delay and asked the flight attendant to maintain the normal order of the cabin.
At the same time, pay attention to the needs of passengers, and overhear the flight attendants tell other flight attendants to pay attention to the 500-word encyclopedia of passenger airlines with children. After the plane landed at Shanghai Hongqiao Airport, the flight attendants once again expressed their deep apologies for the flight delay.
In this process, my heart changed from anxiety to relaxation and calmness, and then to gratitude and emotion. Chu Zhenting, the flight attendant of your company, gave us the most needed help! Her friendly smile and warm language calmed our mood, and her methods and help won our trust! We are really touched and thank her even more. I would like to express my heartfelt thanks to Comrade Chu Zhenting! I hope your company can help me convey it and praise it. Spring Airlines has such caring employees, how can the company not move forward? ! I hope there will be more excellent employees like Chu Zhenting in the Spring and Autumn Period, so how can the enterprise not develop? ! I wish good people a safe life, and I wish Spring Airlines prosperity and become the most dazzling star in the blue sky.
We sincerely thank you! I also wish your company prosperity!
I am here to convey
Salute!
xx
XXXX，XXXX，XX，XX
Letter of Thanks to Airlines 4 China Southern Airlines is the airline with the largest number of transport planes, the densest route network and the highest passenger volume in China. From 1999 to now, China Southern has set an aviation safety record of safe flight100000 hours, continuously guaranteeing 2 19 months and safely transporting 540 million passengers. This is inseparable from China Southern's core values of "safety first". China Southern adheres to the service concept of "customer first" and strives to meet customer requirements by providing high-quality services of "reliability, punctuality, convenience" and "organic integration of standardization and personalization". China Southern adheres to the "people-oriented" management concept, implements the cultural strategy, and takes "making China Southern the first choice for customers and a shortcut to communicate with China and the world" as its mission. Adhering to the core values of customer first, safety, honesty, action and harmony, the people of China Southern Airlines advocate the corporate culture of "caring for employees, being enthusiastic about customers, sincere colleagues, being loyal to the company and focusing on business".
As a cabin attendant of China Southern Airlines, I am proud of the company's achievements, and at the same time I have made clear the specific direction of my future work: I will further improve the cabin service level and strictly control the cabin safety. The specific working ideas are as follows:
First, do a good job in cabin service.
How can we achieve high-quality service in the actual working environment? This requires us to:
(A) understand the importance of high-quality cabin service
Cabin is a special occasion for airlines and passengers to communicate and evaluate the value of service products. Whether the relationship between airlines and passengers can be established and developed amicably depends on the quality of cabin service. The ultimate goal of airlines is to win stable customers and attract new passengers through cabin service attitude. Passengers have a market and the market has profits. In the face of fierce competition in the aviation market, the quality of cabin service determines whether airlines can survive. Whether airlines can win more customers and repeat customers depends on whether the cabin services provided by airlines can reflect their own characteristics and satisfy passengers.
(B) understand the meaning of service
In a narrow sense, cabin service is a process of providing services for flight passengers in order to meet the needs of customers and in accordance with the content and specification requirements of aviation services. Broadly speaking, cabin service is a comprehensive activity that combines tangible technical services with intangible personal feelings.
(3) Characteristics of cabin service
Flight attendant service has the following characteristics:
1, special service environment.
2. Strong technical requirements and diverse services.
3. The service scope is wide, involving many objects, and each process and link must meet the requirements of technical specifications.
4. Personality care is more obvious.
5. The comprehensive quality of service personnel is required, and the service process must meet the requirements of technical specifications.
(D) How to do a good job in cabin service
1, starting from customer needs, pay attention to differentiation and service details, and enhance the awareness of active service. When providing flight attendant service, you should have the ability to observe words and observe colors, and you can roughly understand the real needs of guests through their words and expressions. In cabin service, flight attendants should take the initiative to ask passengers' needs many times to achieve efficient service, and try their best to help passengers without waiting for their requirements.
2. Strengthen the construction of comprehensive quality. Comprehensive quality includes not only the IQ, knowledge and skills of employees, but also the civilized quality of employees, such as ideological style, life values, professionalism, teamwork spirit, manners and so on. We can gain knowledge and skills by participating in training, but our manners, group service consciousness, active service enthusiasm and attitude should all start from our service personnel themselves.
Second, make cabin service subordinate to cabin safety.
As a means of transportation, airplanes have been accepted and selected by more and more people. The reason is that it can provide fast, convenient and high-quality service. Although the plane is a vehicle with a high safety factor among all means of transportation, cabin safety is still a major safety hazard due to various factors. So this puts higher demands on our flight attendants. To do a good job in safety, we should start from the following points:
(A) clear the importance of cabin safety work
Safety is an important foundation for the survival and development of China Southern Airlines. As an important part of flight safety, cabin safety directly affects the overall safety level of China Southern Airlines. We should always pay attention to it, and what is always placed in the most basic and important position is safety, which is our lifeline. Having security doesn't mean having everything, and having no security means having nothing.
(B) to understand the cultural structure of cabin safety
1, from the material level. From the material aspect, cabin safety includes tools, appliances and articles necessary for safety, such as emergency slides, parachutes, oxygen masks, safety belts, emergency medical boxes and fire extinguishers.
2. From the behavioral level. From the behavioral perspective, cabin safety includes measures taken for the purpose of realizing aviation safety, which is the behavioral expression and concrete implementation of spiritual culture and institutional culture. Cabin safety behaviors include flight attendants' safety guidance under normal circumstances and safety behaviors in emergency situations, such as safety demonstration, emergency evacuation and safety inspection.
3. From the institutional level. From the institutional level, cabin services include laws and regulations, industry standards and systems. Safety culture system has social control function. The laws and regulations related to cabin safety mainly include People's Republic of China (PRC) Civil Aviation Law, People's Republic of China (PRC) Safety Production Law, Basic Flight Rules of the People's Republic of China, Rules for Examination and Approval of Large Aircraft Air Transport Carriers, Regulations on the Administration of Dangerous Goods Transportation in Civil Aviation of China, and Rules for the Administration of Medical Examination Standards and Medical Examination Certificates for Civil Aviation Personnel in China.
4. In terms of value. The value level of security service includes people's understanding of safety and code of conduct. The level of value norms is in the deep structure of the cultural system, and it is the most unchangeable part of culture, so it is regarded as the core of the cultural system. Value culture determines people's attitude and behavior towards cabin safety, which is also a narrow sense of safety culture. The value level of cabin safety is mainly manifested in the safety concept and attitude of the crew. Only by letting passengers establish the concept of safety first can we handle the relationship between service and safety in the cabin.
(3) Implement cabin safety
The main purpose of understanding the importance of cabin safety is to better implement cabin safety. Regarding the specific cabin work, this requires us to:
1, cultivate your own safety awareness. As flight attendants, we should abandon the previous misconception that flight safety is the business of flight attendants, who are only responsible for cabin services. We should regard "cabin crew" as "the crew assigned by the operator to perform duty tasks in the cabin for the sake of passenger safety" in the Rules for Examination and Approval of Operation Qualification of Air Transport Carriers of Large Aircraft, and regard cabin safety as our first responsibility in crew work. Constructing the learning system of cabin safety culture is helpful to cultivate our safety awareness, improve safety quality and integrate safety concepts into our work. Cabin safety is not only the safety of passengers, but also our own safety, and establish a firm sense of responsibility for maintaining cabin safety.
2. Take safety responsibility as the first responsibility. As cabin attendants, our main responsibilities are to ensure the safety and comfort of passengers during the flight, such as instructing passengers how to use the safety equipment on board, organizing passengers to escape from the plane in case of emergency, and providing catering services for passengers. In other words, ensuring cabin safety and providing satisfactory service are the two most important tasks as cabin attendants. But between the two, safety is the foundation and premise, because without cabin safety, there is no cabin service. According to the standards organized by China Southern Airlines and the regulations of China Southern Airlines, cabin attendants, like the captain and co-pilot, are all indispensable members of the crew. Since it is necessary, that is, to perform safety duties, it is necessary for us. We should put the safety of the cabin in the first place, and insist on the safety of passengers when there is a contradiction between service and safety.
3. Enhance passengers' safety awareness. The safety of the engine room depends not only on the efforts of the crew, but also on the active cooperation of passengers. Because passengers don't have complete aviation safety knowledge, they may have some unsafe behaviors in flight, and sometimes even violate laws and regulations, resulting in safety accidents. Such as opening the emergency exit without authorization, opening the luggage rack when taxiing, fighting in the cabin, etc. For this series of situations, we can strengthen the construction of cabin safety culture, not only post some safety warnings in conspicuous places in the cabin, but also publicize safety knowledge to passengers when boarding the plane, reminding them of cabin safety at all times and creating a safe cabin environment for them. By supervising and guiding passengers to take flights safely, flight attendants have played an exemplary role in conveying safety concepts and improving passengers' safety awareness.
Summing up the above experience and lessons, I will strive to improve my quality and overcome my shortcomings in the future work of the crew. Put the safety of passengers first and carry out service work around this center. I will make unremitting efforts to learn new seamen's knowledge and apply it to practical seamen's work. Constantly exercise your ability and perseverance, improve your ability to solve practical problems, slowly overcome impatience in the process of work, and be patient, enthusiastic and careful in every job. We will do our part for the next safe flight of China Southern Airlines with more than 6.5438+million hours. China Southern Airlines has the largest number of transport planes, the densest route network and the largest passenger volume in China. From 1999 to now, China Southern has set an aviation safety record of safe flight100000 hours, continuously guaranteeing 2 19 months and safely transporting 540 million passengers. This is inseparable from China Southern's core values of "safety first". China Southern adheres to the service concept of "customer first" and strives to meet customer requirements by providing quality services of "reliability, punctuality, convenience" and "organic integration of standardization and personalization". China Southern adheres to the "people-oriented" management concept, implements the cultural strategy, and takes "making China Southern the first choice for customers and a shortcut to communicate with China and the world" as its mission. Adhering to the core values of customer first, safety, honesty, action and harmony, the people of China Southern Airlines advocate the corporate culture of "caring for employees, being enthusiastic about customers, sincere colleagues, being loyal to the company and focusing on business".
Thank you letter to airlines 5 China Southern Airlines:
Here, I would like to extend my most sincere thanks to the staff of Sanya Airport. During the New Year's Day, I booked a round-trip ticket from the booking center in Beijing and went to Sanya for the Spring Festival with my family. I take the morning flight CZ67 1 1 and return to Beijing. When I boarded the plane at the airport, I was told by the airport that there was no booking record (it should be missing). I called the booking center at this time, but no one answered. I'm worried. I'm almost sixty years old. In this hurry, the body has been slightly unwell. At this time, Yan, the airport staff, carefully comforted us after knowing all the situation. Don't worry, don't worry, it will solve the problem for us. After that, she immediately called the relevant departments and asked to handle it as soon as possible. After running before and after many twists and turns, she finally managed to get us a ticket for this flight, and told us the matters needing attention and boarding place in detail. In this way, we
In this process, my heart changed from anxiety and anxiety to relaxation, from calm to gratitude and emotion. Comrade Yan of your company gave us the most needed help! Her friendly smile and warm language calmed our mood, and her methods and help won our trust! We are really touched and thank her even more. I would like to express my heartfelt thanks to Comrade Yan! I hope your company can help me convey it and praise it.
China Southern Airlines has employees who care so much about passengers. How can the company not move forward? ! I hope that in the future China Southern Airlines, there will be more outstanding employees who are as anxious as Yan and want to serve the people. How can enterprises not develop? !
I wish good people a safe life, and I wish China Southern Airlines prosperity and become the most dazzling star in the blue sky!
I am here to convey
Salute!
XXX
XXXX，XXXX，XX，XX