Around? Consumption and service? In the theme of 28, 14 consumer association branches and governing units were organized, and 5 consultation service stations were set up in the whole city to focus on on-site consultation service activities, accept consultation complaints on the spot and carry out publicity and consultation activities. The following is the 3.15 report on consumer rights protection for your reference. Welcome to read it.
3.15 Report on Consumer Rights Protection 1
According to the work arrangement of the Mushi Consumers Association to commemorate the International Consumer Rights Day, combined with the actual situation of the city, after the study of the office meeting of the director of the Municipal Administration for Industry and Commerce and the first Council meeting of the Sixth Municipal Consumers Association, the "City Memorial" was formulated. 3.15 International Consumer Rights Day? Activity plan ",achieved early planning, early hands-on, early arrangement, formation? Consumption and service? In 28, the theme was prominent, the media widely publicized, the president's unit strongly supported and the integrity unit actively participated in the strong public opinion atmosphere. Now, the details of the March 15th commemorative publicity and consultation service activities carried out by the Consumers Association of our city are reported as follows.
first, clarify the guiding ideology and objectives and carry out publicity activities.
3.15 Consumer Rights Day Publicity Month has been highly valued by the Party Group of the Municipal Administration for Industry and Commerce, and the publicity month activity plan has been formulated, and the guiding ideology has been clarified, that is, to publicize and implement the Consumer Rights Protection Law as the center and to publicize? Consumption and service? Focus on the theme of 28, improve the awareness of consumers' health rights protection, and promote the development of consumers' rights protection in the city.
second, the 315 publicity methods are rich and colorful, and the 315 activities form a joint force.
1. the sixth Council of the municipal consumers association was held and the China consumers association was informed. Consumption and service? In the theme of 28, the Council listened to the deployment of the activities of the Municipal Consumers Association. Dong Jingduo, vice mayor of the municipal government, attended the meeting and made an important speech. Call on the whole society to act together to safeguard the legitimate rights and interests of consumers.
2. hold? Moving cup? Consumer harmony speech contest. On March 13th, the Bureau joined forces with the Propaganda Department, the Women's Federation, the Youth League Committee, the Consumers Association, the mobile communication company and other units to hold the? Moving cup? Consumer harmony speech contest. After the preliminary selection, 15 players from 15 party committees (general branches) participated in the final. Players around publicity? Consumption harmony? In the theme of 2, a sensible and vivid speech was given. Chai Hongxi from Wolong Township Party Committee won the first place with his wonderful speech "Building a Beautiful Home with Honesty-oriented and Harmonious Consumption".
3. Carry out consumer harmony forum activities. Open up in * * TV station? Consumer Harmony Forum? The column program was broadcast for 8 consecutive periods from March 7 to 15, and invited professionals in the fields of technical supervision, health care, drug administration, animal husbandry, agriculture commission, etc. to give special explanations on the hot and difficult issues that consumers are most concerned about, such as food quality and safety certification, meat inspection and quarantine, health care products and drug efficacy, the difference between medical devices and health care products, the selection of agricultural products, and the identification of food poisoning, and achieved good social repercussions and publicity effects.
4. Carry out consumption supervision and appraisal activities of agricultural business units. In view of the fact that cases of manufacturing and selling fake and shoddy agricultural materials occur from time to time in the field of agricultural consumption, which harms the interests of farmers, the bureau actively builds a supervision platform to supervise and evaluate agricultural materials business units. After reporting to the government, a leading group consisting of 14 functional units was formed, and an evaluation scheme was formulated and distributed to all agricultural business units. It is planned to conduct a comprehensive evaluation of agricultural business units from six aspects, such as subject qualification and business behavior, from March to November. At that time, the A, B, C and D grades of agricultural business units, namely trustworthy business units, warning units and daily supervision records, will be determined through specific steps such as questionnaire evaluation, hearing evaluation and so on. It will also commend trustworthy units and expose serious untrustworthy units.
5. Carry out publicity and consultation activities. Around? Consumption and service? The theme of 28 was to organize 14 branches and governing units of Consumers' Association, set up 5 consultation service stations in the whole city, focus on on-site consultation service activities, accept consultation complaints and carry out publicity and consultation activities on the spot, distribute 2 copies of Consumer Law and 2, leaflets, and accept and handle 5 consumer complaints and 376 consultations on the spot. It has created a good atmosphere for consumer protection and rights protection. 3.15 Report on Consumer Rights Protection II < P > Today's college students lack certain life experience, and it is inevitable to be cheated. Faced with so many tests, it is becoming more and more important for us as consumers to know how to use legal knowledge to safeguard our legal rights, and it is also becoming more and more important for college students to know how to use legal knowledge to safeguard their legal rights.
This activity is of great significance for doing a good job in college students' consumption education, advocating civilized consumption patterns and building a harmonious consumption environment and a harmonious society. College students have little social experience, shallow experience, unhealthy consumption patterns, ignorance of law and usage, and often feel helpless when their rights and interests are violated. We hope that with the help of this activity, we can strengthen students' understanding of consumers' rights and interests, improve students' awareness of consumer rights protection, know the law and learn to correctly safeguard their legitimate rights and interests.
1) On March 15th, at 8: a.m., a corresponding billboard was placed at the entrance of the Central Library to promote honesty and trustworthiness, and to create a harmonious banner for consumers. In order to attract everyone's attention to this activity. And put tables and chairs to prepare for the activity.
2) At 8: 2, the corresponding development association members will be assigned to collect points on the spot to answer students' questions about rights and interests.
3) At 9: 3, 315 questionnaires are distributed to students to help answer relevant legal knowledge. Improve students' understanding of the Consumer Rights Law.
4) At 1: a.m. on the day of the activity, students were asked to sign the signature sheet, thus gaining a deep understanding.
5) At 12: 4 noon, all members took a group photo as a souvenir and announced the end of the activity.
generally speaking, our activities with the theme of "315 Consumer Rights Day" were very successful at all stages, and the reasons for success can be summarized as follows:
1. Everything is prepared in advance, and it is fully reflected in this activity that it is precisely because of detailed consideration, comprehensive planning and adequate preparation that this activity has the premise of success. If we discuss with the student union a few days in advance, and put forward planning
2, closely cooperate with various active assistance and efforts, it is the guarantee for the completion of the activity. If we need to use camera equipment in the activity, it is the help and arrangement of the students' union and the reading association, and the tables and chairs are rented by the student office.
3. The specific arrangement of division of labor is reasonable. Before the activity started, the team leader had already allocated tools and labor tasks reasonably, and also paid attention to the coordination of publicity organization and working hours. Afterwards, the students generally responded well.
4. The activities are comprehensive and thorough, from the determination of the initial activities to contacting relevant departments, publicizing and organizing students to divide their work, to the comprehensive development and high-quality completion of school work, and summing up and discussing at the later stage, which fully integrates theory with practice, sublimates theory and improves students' ideological understanding. 3.15 Report on Consumer Rights Protection III
In order to comprehensively enhance the company's brand image and further strengthen the protection of consumers' rights and interests, we will conscientiously do a good job in the publicity activities of 3.15 International Consumer Rights Day, in accordance with the "About the Development" issued by the branch and Luohe Insurance Industry Association. 3.15 International Consumer Rights Day? The notice of publicity activities requires that our company has made careful arrangements and arrangements, closely surrounding? Insurance, Better Life? The theme of the event, to? Simplicity, efficiency, professionalism and value? For Tianan customer service brand, focusing on the problems reflected by customers and concerned by the society, we have carried out a series of effective publicity activities in various forms, and now we report the activities as follows:
1. Careful planning and deployment.
(1) In order to effectively protect the legitimate rights and interests of consumers, further improve the quality of service, and strive to create a consumer environment in which the company can rest assured and customers are satisfied, our branch will? 3.15? The arrangement of publicity activities was included in one of the company's priorities in the first half of the year, and extensive publicity provided a strong organizational guarantee and awareness guarantee for the activities, laying a solid foundation for the smooth development of the activities.
(2) launch in an all-round way and do a good job? 3.15? Publicity month activities. According to the spirit of the notice of the branch and the municipal trade association, our company divides the whole publicity activity into three stages. The first stage is to mobilize publicity and create an activity atmosphere. In the second stage, all departments implement specific work and advocate? Excellent team, excellent service and excellent quality? Yes? Sanyou? Service, setting up general manager reception day and publicity report? 3.15? Appeal acceptance during the period. In the third stage, do a good job in summing up the publicity activities. Thanks to effective measures and detailed arrangements, the publicity campaign was a complete success.
second, the activities are rich and colorful, and the special activities are colorful.
during 3.15 activities? Leadership reception day? Activities, the company leaders are responsible for personally receiving customers to show the company's confidence and determination to safeguard consumer rights.
third, in-depth development? Customer first, honesty first; Strictly observe timeliness and give priority to quality; Caring for customers and caring for claims; Convenient communication, individuality and professional service? Publicity and education activities.
fourth, make unified publicity boards and posters to show the good image of the company.
5. Do a good job in customer complaints, acceptance and mediation. 3.15 is the time when consumers' complaints are concentrated. In order to do a good job in accepting consumers' complaints, our company arranged special personnel to be on duty on March 15th and March 15th to receive customers' complaints and inquiries at any time, and to respond quickly and deal with them quickly.
VI. Seriously sum up and improve the service.
in the future work, with the correct leadership and support of the head office, branches and industry associations, we will further establish and improve the service system, vigorously publicize the laws and regulations on consumer rights protection, pay close attention to the hot and difficult issues in consumer rights protection, constantly expand the field of consumer rights protection services, and strive to practice them? Keep promise, take risks, pay attention to service and conform to specifications? The core value concept of the industry, showing our company? Standardize operation and improve service? Confidence and determination, and strive to promote our company to a new level in safeguarding the rights and interests of customers.
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