The following is my year-end work summary of pharmaceutical sales, welcome to browse and view. For more related information, please pay attention to the work summary column.
Drug sales year-end work summary aThe work of the pharmacy is over, in a year of work, we successfully completed the work. Although there are a lot of shortcomings, but the pharmacy is still successfully through the crisis, ushered in a new year. In this year, a lot of things happened, but overall it is still very good. Review of the past year, is summarized as follows:
I. Problems:
1. Because drugs containing stimulants can not be sold, so it affects part of the sales.
2. Previously, patients from the hospital to see the doctor with a prescription to our store to buy drugs, but now go to the hospital registration at the same time to send a card, the doctor prescribes drugs directly to the card, the patient does not know what the doctor prescribed drugs. Therefore, before running prescription drugs sell particularly well, although the gross profit is not high but there is objective sales. But now a month can not buy a few boxes.
3. Customers often reflect the price of drugs is expensive, some customers go to other pharmacies to buy. There is also the case of out-of-stock.
II. Sales performance analysis:
(1). 20xx compared with 20xx;
Year Pharmaceutical sales Gross profit Instruments Gross profit Health care Gross profit
20xx 1538085 401540 136933.8 33042 124808 23066
20xx 1465571.22 430401.01 117034 23728 88202 16661
(2).20xx year completion:
20xx year January?November sales 1670807.22 . Complete 80% of the year.
In the above comparison between the two years and the completion of 20xx, the sales situation in 20xx is not ideal.
III. Measures to be taken for improvement: .
1. Drug sales skills:
When the customer walks into the pharmacy, first of all, according to the principle of symptomatic purchase of medicines, often to the salesman to put forward a variety of questions about the drug, which requires the salesman to have a certain degree of knowledge of the medicine, the customer enthusiastic to make the symptomatic interpretation of doubt. Only when the customer's doubts are all eliminated, understand the characteristics of the drug and the efficacy of the drug, as well as the dosage and the method of taking, the customer will be by the desire to buy drugs, to the purchase of drugs for the behavior. The customer's wish is to buy drugs to get rid of the disease, and the salesman would like to do this, that is, the drug is really good, so you can retain a certain customer base.
2. Smile service:
Smile is a kind of comfort, it can be to others? A smile is worth a thousand dollars? If this smile and friendly, enthusiastic eyes, well-trained demeanor naturally blend into one, it is actually a make others rave? Delicious food? So we must serve our customers wholeheartedly, treating people with courtesy. Warm service. Patiently answer questions.
3. Drug program:
Supplemental drugs. In the daily sales of drugs in the process, according to the law of sales and market changes, the lack of varieties or shelves appear to be insufficient number of drugs, as soon as possible to replenish, so that the library has a cabinet there. Renewal of the number of drugs to be considered on the basis of the capacity of the shelves, try to ensure that the next report before the planned sales. But also as far as possible, the same species, different prices, different origins of the drugs on the cabinet at the same time, the gross profit of high varieties of prominent display, in order to facilitate the customer to buy.
IV. Next year's work plan:
1 .gsp review:
Carefully fill in the gsp review of the relevant information, drug display to do drugs and non-drugs separately. Organize the drug purchase and acceptance records, inventory drug maintenance records, monthly inspection records of the display of drugs and the near expiration date of the drug sales records.
2. Increase sales awareness:
Strengthen the sales of category D varieties, the monthly issuance of category D detailed list should be carefully found. For the high gross profit varieties of species to be complete, to avoid the occurrence of out-of-stock. Fill out the registration record of the shortage of drugs, and timely contact with the purchasing department. Monthly membership day, in advance to do a good job of publicity work as far as possible to notify every member.
3. Personnel management:
Do a good job of staff thinking, unite the staff in the store, fully mobilize and play the enthusiasm of the staff to understand the advantages of each employee, and to play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
4. Store appearance:
In order to create a good shopping environment for customers, the company to create more sales, leading the staff to do their jobs in the following areas. First of all, do a good job of cleaning every day, to create a comfortable shopping environment for customers; second, proactive customer service, as far as possible to meet the needs of consumers; to continue to strengthen the sense of service, and with a heartfelt smile and polite civilized language, so that customers are satisfied to leave the store
20xx year passed this year is full of opportunities and challenges of the year, the daily work of the Every little thing contains joy and happiness, as long as we experience with a happy heart, with happy eyes to see. What difficulties and setbacks will not be difficult to defeat us. The past year in the leadership of the attentive care and guidance, through our own unremitting efforts, in the work has achieved certain results, but there are also many shortcomings, need to continue to correct!
In the new year, I believe that the business of the pharmacy will be better and better, these need our good service and quality medicines, I believe that a better tomorrow is just around the corner!
Drug sales year-end work summary two20xx has come, looking back at 20xx, is sowing hope for a year, but also harvest fruitful year, in the upper leadership correctly led by the company's various departments to cooperate with the company's efforts in our sales of the three Department of the whole colleague's **** with the efforts, has achieved a fairly gratifying results this year's task of 198 million to complete the 183 million relative to the last year's 147 million year-on-year growth. The 147 million year-on-year growth of 36 million. The sales task indicator achievement rate of 92.3%, payback achievement rate of 91%, gross profit achievement rate of 90%; comprehensive indicator assessment achievement rate of 91.13% basically meet the company's assessment requirements.
As a team leader, I am y responsible, and with honor. Several years of work experience, so that I understand the truth: as a terminal sales and commercial invoicing staff, first of all, we must have a good quality of mind: secondly, we must have professional knowledge of vocational skills as a backing, again, we must have a good management system, costing is the most important, terminal customers and commercial customers sales control, minimize the cost of how to get the profit of the How to maximize profits? The most important one is to be observed with care, with care and YJBYS customer communication, retain old customers and develop new customers, as far as possible, the best possible, specifically summarized in the following points:
First, the end customers and commercial customers of the evacuation
(1) attractive sales certificate policy:
1. Always stand in the customer's position to talk about everything,
2. Fully explain and carefully calculate the extraordinary benefits to him,
3. Communicate the ambitious goals for the present and the future.
(2) Good friends, partnerships
1. Full respect for each other, moving people with sincerity, conquering each other with heart
2. Good communication skills and frequent exchanges to maintain a close relationship,
3. Correct application of the principle of profit-driven, to deal with the company's relationship with the company and individuals.
4. Understanding the needs of different customers
(3) Strong self-development of the market
1. Detailed information on the jurisdiction of the area (region) sales force, promotional tools and activities
2. Outline the company's strategy for the promotion and development of the national market
3. Detailed understanding of the company's advantageous products, the main treatments and application of the promotion of the company's advantageous products, the main treatments and the application of the promotion of the company's advantageous products, the main treatments and application of the company's advantageous products, the main treatments and application of the company's advantageous products. Detailed understanding of other products. To do in the heart of the product, the product in the heart.
Second, do a good job of staff thinking, unite the staff of the department, fully mobilize and play the enthusiasm of the staff, to understand the advantages of each employee and play its strengths, to do the amount of talent, to enhance the cohesion of the department, so as to become a united collective.
Although in the daily work, there are a lot of difficulties, a lot of ups and downs, which, according to our invoicing staff reflected: because of health care reform and other reasons, some township clinics do not dare to large quantities of goods lead to a decline in sales. At the same time, some customers reflect the high price, gifts are not issued in place, but through the help of the sister departments, all the problems have been properly resolved. We are united as one, and regard difficulties as ? Paper tiger?
Third, rely on thoughtful and meticulous service to attract customers, play the initiative and creativity of all employees, so that employees from passive? I do? In order to create a good shopping environment for customers, to create more sales for the company, leading the staff to do their jobs in the following areas. First of all, adjust their own mentality, less whining, more enthusiasm, objectively look at the work of the problem, and with a positive attitude to solve it, to create a comfortable mood for the customer, and secondly, proactive customer service, as far as possible to meet the needs of consumers, to continue to strengthen the awareness of the service, and to the heartfelt smiles and polite and civilized language, so that the customer is satisfied with the end of the report plan.
Fourth, strengthen learning, and constantly improve the quality of thought and business
1. The sea of learning has no limits, learning is never-ending, only constantly recharging, in order to maintain the business to play, so all along we have been actively learning, a year the company organized the theory of knowledge of medicine and various types of learning lectures, we are seriously participate in the knowledge through learning to set up their own advanced work concepts, but also clear the direction of future work efforts, with the society and the community, we have to work together to improve the quality of life. Work hard in the direction of the development of society, the update of knowledge, but also urges us to continue to learn, through these learning activities, constantly enrich themselves, enrich their knowledge, for their own better work practice in preparation.
2. Work hard to complete the tasks assigned by the company. Work content is very tedious, complicated, including customer information mail, customer pre-sale and post-sale phone calls, as well as customer daily chores, such as checking goods, fax information, market sales coordination work and so on a series of work, need to be seriously completed for the customer, for the company to be handed down to each task, such as otc some of the promotional varieties of biologics free of small exempted from the expiration date of the varieties of medical devices department of all varieties, as well as the company's tasks, such as the promotion of some varieties of otc. All the varieties of the medical equipment department, and Sanjiu, Wang's? Several major manufacturers of some of the activities of the species, we are with the greatest enthusiasm to complete it well. Basically, we should be able to do whatever it takes, high quality and efficiency.
In short, this year's overall work has improved, other work is also to be improved. Of course, the middle of our leadership before and after the busy, but also less of our salesman every morning and night outside running around, I do not know how much sweat, how much aggrieved, but he (she) or no regrets. A point of hard work and a point of harvest, we know how to be grateful, in the future work more conscientious to complete the task entrusted to the company.