The hospital has always adhered to the service tenet of "patient-centered, quality-centered" to improve the quality of medical care and services, implement the strategy of famous doctors, famous departments, famous hospitals, and take a number of measures to improve the quality of medical care by adopting a multi-pronged approach.
Strengthening system management. In the national campaign to improve the quality of medical care as the theme of the hospital management year, the hospital to strengthen the "wholeheartedly for the people's service" purpose and "patient-centered, quality-centered" service concept, highlighting the link quality control, service mode conversion and the rational use of drugs three major focuses, strengthened the quality control, service mode conversion and the rational use of drugs. Rational use of drugs three major focuses, strengthened the hospital and department level medical quality management network, strengthened the quality control of single disease, around the medical staff, medical technology, equipment, equipment, systems and norms of the main factors affecting the quality of medical care, strengthen medical management, the establishment of a sound system to improve services, clear responsibilities, and take measures, focusing on the implementation of the system of responsibility for the first diagnosis, the system for discussing cases of serious and critical deaths, the system of three-stage physician checkup, major surgery approval system and other 12 items The hospital has established 12 core medical systems, such as the first visit responsibility system, the discussion system for difficult and critical death cases, the third-level physician check-up system, and the approval system for major surgeries, etc. The hospital adheres to the administrative and operational check-up system of the director, and inspects the quality management of medical treatment of various departments from time to time every month in an organized manner; the writing of medical documents, such as medical records, prescriptions, and diagnostic certificates, is further standardized, and the quality of medical treatment is continuously improved. In order to improve the overall medical level of the hospital's medical staff, the hospital has also taken a variety of ways to go out, please come in for training. Every year, the hospital sends 6-8 personnel to the national, provincial and municipal famous hospitals for further study, and actively sends relevant personnel to participate in all kinds of training courses organized at all levels, and regularly invites experts from the Provincial Hospital, Provincial Tumor Hospital, Tai'an City Central Hospital, and the Affiliated Hospital of Taishan Medical College to come to the hospital for sitting, rounds, room inspections, case discussions, demonstration of surgeries, and specialty lectures. The hospital actively carries out technical competition, medical record quality improvement month, medical quality improvement month, ward management improvement month and other activities, so as to drive the whole hospital to improve the technical level of medical staff.
Adhering to science and technology to develop the hospital. The hospital actively encourage medical staff based on their positions to carry out scientific and technological innovation, to carry out the new technology, new business, to achieve significant results in the award. Over the past few years, the hospital **** more than 10 scientific research achievements won the provincial, municipal and county awards, vice president Zhao Guizhen invented the "front opening convenience shoes", Chen Qingtian, director of Internal Medicine invented the "avoidance of light infusion device", director of Infection Yang Hongfeng invented the "anti-pollution infusion bottle". "Anti-pollution Infusion Bottle Sleeve" and "Anti-pollution Disposable Infusion Device" invented by Yang Hongfeng, Director of Infection Department, "Bone Erosion Drug Therapy Shorts" invented by Zhang Xingmao, Director of Traditional Chinese Medicine Management Department, A new type of needle buried wire device", "n" type air cushion, Pentacenter Director Zhu Chunxia invented the "lacrimal retention line needle", "auricular pseudocyst". The "n" type air cushion, "Lacrimal canal indwelling wire needle" invented by Zhu Chunxia, Director of Pentacenter, and "Auricular pseudocyst clip" were all awarded the National Technology Patent Prize and have been widely used in the clinic, achieving good benefits.
Creating a first-class level of service to make patients feel good about their medical treatment Walking into the Second People's Hospital of Ningyang County, where the feeling is always spring-like warmth, spacious and bright halls, sincere and smiling medical staff, considerate and thoughtful service, the Second People's Hospital of Ningyang County, the heart is not distracted, clarify the mind and meditation, and strive to climb the high realm of medical science. Let the patient convenience, let the patient satisfaction, is the hospital service concept of the focus and landing point.
In order to further change the concept of service, around the development of hospitals and improve the level of service, in the hospital has carried out a "hospital development, what do we do?", "If I were a patient, I would not be able to do anything.
In order to further change the service concept around the development of the hospital and improve the level of service, the hospital has carried out a "hospital development what we do? Through the learning and education and discussion activities, they carried out three changes in the service concept: a change in the sitting room for the community service, the second change in the passive service for the active rounds of service, and the third change in the old service model for the convenience of the service model. The change of service concept has led to the improvement of service attitude and service level. Now the medical staff are neatly dressed, on duty with tags, behave properly, speak civilized language, serve with a smile, and have a beautiful instrumental demeanor, demonstrating a good mental outlook, blossoming youthful vigor, releasing vitality and passion, and enhancing the public's sense of trust and the patients' sense of affinity. In order to better facilitate the implementation of fast service to patients, they continue to change the service model, simplify the medical process. In order to shorten the waiting time for patients, they developed a hospital management system in cooperation with Jinan Wave Group, implemented microcomputerized management, and established a hospital LAN, eliminating the need for hospitalized patients to queue up to pay for their medication, all the medical staff will be patients with a variety of medication delivery to the ward, and the implementation of the whole tracking service. They also implemented a doctor's contact card system, each newly admitted patient has a doctor's contact card, which is convenient for the hospital to pay a return visit to the discharged patient, and also convenient for the patient to contact with the attending physician, which is conducive to the patient's recovery after the healing process. The implementation of "clear consumption" is also an important aspect of the transformation of the service model. They have implemented the "one-day list system" for hospitalized patients, so that hospitalized patients can have a clear picture of the daily bed fee, consultation fee, treatment fee, operation fee, drug fee, etc. The patient chooses the doctor. The implementation of the patient's choice of doctor is also an important element of their transformation of the service model.
For the convenience of patients and companions, the hospital built a high-grade carport, and in the new ward building to install an electronic screen, introducing the hospital's specialties, in each department are set up a doctor's bulletin board, the publicity of each doctor's academic qualifications, titles, on the expertise of the basic situation, so that the patients come to the hospital for medical treatment have a guide, the vehicle has a place to put, seek medical treatment has a place to go, and life is very convenient. At the same time to strengthen the construction of hospital services, the hospital also continue to strengthen the construction of service facilities outside the hospital, first of all, the hospital often sends medical staff into the community, villages, enterprises and institutions to the masses to carry out health checks and establish health records. Secondly, in each community also set up a community health service station, health center and other places close to the place of medical care, the place of construction of high standards, 6 rooms separate, higher than the province's standard requirements of 4 rooms separate, and continue to increase the number of medical facilities, to truly achieve the "small illnesses out of the village, the big disease out of the county, difficult and complicated to the upper level of the big hospitals," the requirements of the service. The hospital has also implemented the wrong level of personnel sinking, arranging part of the staff to the community long-term clinic, regularly organizing staff to the community to carry out a variety of services to reduce the burden of the people's medical care, to meet the patient's medical needs. Once again, they also conscientiously implement and improve a series of preferential policies of the New Rural Cooperative, drugs and medical consumables are all purchased directly from the market bidding, and the savings are all used for patients. In addition, they are also in strict accordance with the new rural cooperative medicine catalog published in Shandong Province, the strict implementation of the patient's out-of-pocket expenses of no more than 10% of the provisions of the patient to save a lot of money for the patient, for four consecutive years, the hospital was Ningyang county party committee, the county government recognized as the "advanced unit of the new rural cooperative medical care".
The end of the interview, asked about the future prospects for the development of the hospital, President Chen Henglong confident, full of pride to depict a picture of the development of the hospital's grand blueprint: under the premise of continuous improvement in the quality of medical care, the level of service continues to improve, and the medical environment continues to improve, and strive to build a complete departmental setup, outstanding specialty features, first-class equipment, staff and technology, the masses trusted the hospital, and to become a true Ningyang eastern region of the hospital. A veritable leading hospital in the eastern part of Ningyang, and a first-class modern general hospital.