Frequently Asked Questions
1, how to apply for the citizen card?
Zhoushan citizens:
Applicants with their second-generation ID card to the Citizen Card ICBC partner outlets to apply.
New residents:
New residents who are enrolled in Zhoushan City Employee's Basic Medical Insurance or Urban and Rural Resident's Basic Medical Insurance can apply for the card at ICBC branches with their second-generation ID cards.
2. How do I get a replacement Citizen Card?
Zhoushan citizens:
Cardholders who have lost their Citizen Cards should apply for a new card with their second-generation ID cards to the Citizen Card ICBC cooperative outlets (the information in the card is automatically associated with the replacement card, and the function of medical consultation will be resumed one hour later, while other functions will be resumed instantly, and there is no need to go through the opening procedures again.
New residents:
If a cardholder loses his/her Citizen Card, he/she should bring his/her second-generation ID card to a Citizen Card ICBC branch to apply for a replacement card (the information in the card will be automatically associated with the card, and the consultation function will be resumed one hour later, while other functions will be resumed instantly without the need to go through the procedure of opening the card again).
3. How to replace the Citizen Card?
The cardholder's name, citizen's second-generation ID card number and other basic information changes in accordance with the law, the card after the use of the card surface defacement, mutilation can not be recognized, or can not be read and written on the card-reading equipment, you should apply for replacement of the new card. (The information in the card is automatically associated with the replacement card, and the function of medical consultation will be resumed one hour later, and other functions will be resumed instantly without the need to go through the procedure of opening the card again.
Zhoushan citizens:
Cardholders should bring their second-generation ID cards to Citizen Card ICBC partner outlets to apply for a new card.
New residents:
Cardholders should bring their second-generation ID cards to Citizen Card ICBC partner outlets to apply for a new card.
4. How do I lose my Citizen Card?
If a cardholder loses his or her card, he or she should go to a Citizen Card service center with his or her second-generation ID card to apply for a lost card in writing.
Cardholders who are unable to apply for loss in writing can apply for pre-loss through the Citizen Card Service Hotline (2118888). After the application is approved, the cardholder should still go through the written loss procedure within 5 working days.
The loss of each application function will be executed according to the relevant regulations of each application department. Personal losses incurred before the effective date of the loss of registration shall be borne by the cardholder; personal losses caused by the cardholder's failure to go through the registration procedures as stipulated shall be borne by the cardholder.
5. How can I unlock my Citizen Card?
After the cardholder has gone through the loss procedure and before applying for a new card, the cardholder can go to the Citizen Card service center with his or her second-generation ID card if he or she needs to go through the loss procedure for various reasons.
The Citizen Card can be unlocked by the cardholder at any time.
6, how to cancel the citizen card?
The cardholder will not continue to enjoy the city's social security and other social **** services due to death, change of household registration, etc. The cardholder or his/her close relatives should apply for the cancellation of the Citizen's Card at the Citizen's Card ICBC outlets in a timely manner with the relevant identity documents after the completion of the Citizen's Card related social affairs.
7. What are the fees for the Citizen Card?
Citizen cards are exempted from the labor cost when they are first applied for, and if a replacement card is required due to loss, human damage or other reasons, a labor cost of RMB 18 per card will be charged in accordance with the relevant approvals of the pricing department.
Service outlets
Q&A on Citizen Card applications
1. How to open Citizen Card applications?
(1) Medical insurance function: Citizens who have participated in Zhoushan City Employee's Basic Medical Insurance and Urban and Rural Resident's Basic Medical Insurance will have the medical insurance function opened when they apply for the card.
(3) Consultation Card Function: The function of consultation card will be opened simultaneously when citizens apply for the card.
(3) Debit Card Function: Citizens can go to ICBC service outlets in the city with their cards to activate their ICBC debit cards, and then they can use the ICBC debit card function.
(4Putuo Mountain Entry Annual Card Function: According to the "Citizen Card Putuo Mountain Entry Annual Card Function Handling Instructions", citizens can go to Citizen Card service outlets or Putuo Mountain Annual Card handling points with their cards to pay for the opening.
(5) Zhujiajian Scenic Area Annual Card Function: According to the "Citizen Card Zhujiajian Scenic Area Annual Card Function Handling Instructions", citizens can pay for the opening of the card at Citizen Card service outlets or Zhujiajian Scenic Area Annual Card Handling Points.
(6) Zhoushan Bus Application Function: Citizens can go to Citizen Card service outlets with their cards, recharge their e-wallet accounts, and enjoy 20% discounts on Zhoushan buses equivalent to those of bus IC cards.
(7) Library lending card function: citizens can hold the card to Zhoushan City Library and Dinghai Library, Putuo Library, Daishan Library, open the library lending function, you can borrow books with the card.
(8) E-wallet function: Citizens can go to the Citizen Card service outlets with their cards to recharge their e-wallet accounts, and then they can use the e-wallet payment function.
(9Public **** Bicycle Rental Application Function: According to the "Citizen Card Public **** Bicycle Rental Function Handling Instructions", citizens can take their citizen cards to the Citizen Card service outlets to pay the 200 yuan rental risk deposit and ensure that the balance of the e-wallet is more than 10 yuan, and then they can rent a public **** bicycle.
(10 National Connectivity Application Function: According to the "Instructions for Handling the National Connectivity Function of Citizen Card", citizens can take their Citizen Cards to Citizen Card service outlets, top up their e-wallet accounts, and swipe their cards for applications in cities across the country that have joined the connectivity without paying the handling fee, and at the same time, they can also enjoy preferential policies on swiping their cards.
2. How can I withdraw cash from the e-wallet?
Individual customers: cardholders can bring their cards and their own valid identification documents to the Citizen Card service outlets for cash refund applications, by others on behalf of the agent, should be presented at the same time the agent and the agent's valid identification documents. After the amount on the card has been approved as correct, the full amount will be refunded to the person in the payment method provided when the card was recently reloaded. If a top-up invoice is claimed at the time of top-up, it needs to be refunded at the time of cash refund.
Group customers: The unit operator will go to the Citizen Card service outlets to apply for cash refund with his/her valid ID card, unit certificate and Citizen Card to be refunded. After the amount in the card is approved as correct, the full amount will be refunded by the payment method provided when the card was recently recharged. If a top-up invoice was received at the time of top-up, it must be refunded at the time of cash refund.
3. How do I lose my eWallet?
Given that the city has joined the national city card interoperability platform, the city has issued the citizen card default opening of the national interoperability function, due to the current inability to the technical level will have lost the citizen card in the form of a blacklist sent to the national interoperability of the city of each use of the terminals, but also can not be frozen to the citizen card e-wallet balances, so the citizen card lost card e-wallet amount cannot be
If a citizen card is lost, the amount in the card's e-wallet cannot be preserved and transferred.
If citizens want to realize the loss and preservation of the e-wallet amount of the Citizen Card, they need to go to the Citizen Card service outlets with their cards and turn off the national connectivity function of the Citizen Card first. For the citizen card that has been closed to the national interconnection function, if lost, the cardholder can go to the citizen card service outlets to handle the e-wallet amount transferring after 7 working days of formal lost procedure with the new card and my valid ID.