1, service purpose: fast, decisive, accurate, thoughtful, thorough
2, service goals: service quality to win the user's satisfaction
3, service efficiency: within the warranty period or outside the warranty period if the equipment malfunctions, the supply side in the receipt of the notification, the maintenance personnel within 24 hours to reach the scene and start maintenance.
4, service principle: the warranty period, the supplier will be free of charge to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are at cost price.
Outside the warranty period, my company's technical staff no less than three times a year to visit the user to investigate the use of this authorization from the date of issue.
Training measures
Our company will provide free training materials for users to enter a variety of training:
1, fixed-point training: according to the actual situation of the bidding unit to focus on the routine theory and practical training;
2, mobile training: according to the actual situation of the bidding unit to send staff to the grass-roots level to organize the routine theoretical and practical training;
3, tutorials, training, training, training, training, training, training, training, training, training, and training, training, training and training, training, training and training, training and training. p>
3, counseling training: according to the actual situation of the bidding unit to send staff to the grassroots with the class, with the car, with the staff to focus on counseling training.
The main training content and the allocation of time:
1. system composition, system features, system functions explained (1 hour);
2. system performance, system use, operational specifications explained (1 hour);
3. system routine setup process and routine maintenance methods explained (1 hour);
Also based on the actual situation of the bidding unit to organize regular, non-batch The actual situation of the organization from time to time, from time to batch, from time to time coaching training.
Government Procurement Activities Commitment
1, our company received the notice of award in a timely manner to take the initiative to contact the purchaser, in order to formulate timely procurement plans and production plans to ensure timely delivery. The company accepts the purchasing unit and its authorized units and industry authorities to supervise and inspect the product production process, product quality sampling, product supply and after-sales service.
2. We guarantee that the goods provided are brand new and unused, the production date of all components is within the last year, and all aspects are in line with the quality, specifications, design and other requirements specified in the contract. Goods in the correct installation, normal use and maintenance conditions, in its service life with satisfactory performance.
3, the goods arrive at the scene, our company will be by the purchaser or its designated acceptance unit inventory name, specifications, quantity; check the appearance, make acceptance records, both sides signed to confirm.
4, we will ensure that the goods arrive at the user's location in good condition, if there is any missing, damaged, we are responsible for replacement, make up or compensation.
5, we will provide complete technical information, packing list and certificate of conformity, and send professional and technical personnel for on-site installation and commissioning. Acceptance conditions are as follows:
5.1 equipment varieties, specifications, quantities, technical parameters, as well as commodity brands, manufacturers and so on, consistent with the procurement contract, the performance indicators to meet the required standards.
5.2 Goods technical data, packing list, certificate of conformity and other information is complete.
5.3 Completion of delivery and acceptance within the specified time, and confirmed by the purchaser.
6. If the goods we will provide do not meet the requirements set out in the competitive negotiation and cause losses to the purchaser, we will bear all the responsibilities and compensate for the losses caused.
7, large or complex government procurement product projects, the purchaser may invite nationally recognized quality testing organizations to participate in the acceptance work.
8, the purchaser needs the manufacturer to confirm the products delivered by the Division of the transaction (including quality, technical parameters, etc.), the manufacturer shall cooperate and issue a written opinion.
9, the product packaging materials owned by the purchaser.