1, with a good personality image, do a good job as a spiritual leader
Good personality image can inspire others to admire, respect and produce a sense of imitation, a perfect image of a person, the external manifestation of the language, behavior in line with the requirements of professional ethics, the internal manifestation of the psychological role of conscious control of their own expressions, movements, adjusting emotions to adapt to the different roles of managers. The inner performance is to consciously control one's own expression, action, and emotion by psychological effect, and to adjust the emotion to adapt to the different roles of managers. In the daily work, the manager should show a strong sense of enterprise and responsibility, set up a patient-centered service concept, and play an exemplary leading role everywhere, requiring nurses to do their own first to do, with enthusiasm, sincerity, tolerance, positive attitude and dignified instrumentation to influence the nurses, so that nurses have a sense of imitation, so that the patients feel cordial, trust, and willing to communicate with you, take the initiative to cooperate with the treatment and care.
2, with the art of scientific management, do a good job of nurse-patient spokesman
Nursing management is art, is the skill. Management art is the manager in the use of management theory management practice, the personal behavioral attitude and behavior. A rich management art of the nurse manager, good at using concise language to express their intentions; good at doing ideological work, grasp the psychology of the nurses, even if the criticism of the other side can be accepted, to achieve the desired effect; good at communication, with a variety of different views of the people to communicate their thoughts; good at the clear understanding of the right and wrong, has the ability to think quickly and accurately judgement, can identify problems in a timely manner to make the right decision, the work efficiency and so on. He is able to cope with problems and make correct decisions in a timely manner, and is highly efficient in his work.
In the face of the nurses for the majority of patient services, nursing managers should not only stand in the majority of patients to provide quality services to the leading position, but also respect, care and help nurses, strengthen the quality of nurses, professional theory, business skills training. Efforts to create a relaxed, warm working environment for nurses, so that nurses have a pleasant mood to serve patients every day. When errors occur in the work, first of all, we should analyze the reasons for the errors, and proactively communicate with the nurses, guide and help nurses to solve the problem, minimize the adverse consequences of errors, avoid reprimands and complaints. Even if the criticism should pay attention to the occasion and location, to avoid blowing the enthusiasm of the nurses, to bring psychological pressure on the nurses. Therefore, the nurse manager should learn to fully utilize the art of management, including the art of decision-making, the art of command, the art of conversation, the art of motivation, the art of coordination, etc., to stimulate the nurses' enthusiasm and creativity.
3, with a pioneering spirit of innovation, do a good job in the discipline of the leader
With the progress and development of medical science, new diagnostic and treatment techniques and modern instruments are widely used in the clinic, the nursing field has also produced many new technologies and new business, which forces nursing staff to explore and seek the appropriate nursing technology and clinical experience to guide clinical practice, improve nursing care, improve work efficiency
. Most of the nursing managers are selected from the excellent nurses in the clinical front line, who have solid professional theoretical knowledge, skillful operation skills and a wider range of medical, preventive health care, psychology and other related knowledge, and have accumulated a wealth of clinical information. Therefore, nursing managers should be good at capturing the work of the droplets of scientific research information, the use of scientific and innovative thinking to find problems, raise questions, solve problems. So that clinical experience into a scientific basis and practical value of the new technology, to promote the development of nursing career.
4, with a healthy mental and physical quality, do a good job in the management of the body in the hospital, nursing managers bear the management of the quality of care in the hospital district, the management of patients, the management of goods, as well as the management of economic income and expenditure of the department and other work. At the same time, they also play the roles of leaders, liaisons, deployers, planners, and many other roles, which requires nursing managers to have a healthy body, high energy and a good state of mind. Actively support and encourage everyone to participate in all kinds of activities organized by the hospital, which can not only coordinate interpersonal relationships, but also increase the cohesion of medical and nursing staff, so that the nursing work is carried out in a well-organized manner. In front of the honor, to give credit to the nurses, to achieve excellent results, make outstanding contributions, work and study in front of their own nurses should be pleased to learn with an open mind, never be jealous of the exclusion, and dare to cultivate beyond their own managers. Managers also often communicate with nurses, and nurses to establish mutual trust, motivation, encouragement
dance and support of interpersonal relationships, so that nurses are willing to accept the management of managers and nurses from the work of the managers and nurses can get the best psychological effect.
Briefly become
Do 5 heart
1, love (to the work)
2, responsibility (to the patient)
3, confidence (to the subordinates)
4, careful, (to the operation)
5, the core, (to the medical care).