Poor service attitude, consumers can complain. Consumers can call 12315 to complain, 12315 is the national industrial and commercial administrative organs relying on the 12315 hotline, accepting consumer complaints and reports, mediation of consumer rights and interests disputes, investigating and dealing with cases of infringement of consumer rights and interests and the production and sale of counterfeit and shoddy goods and other economic offenses, supervision and management of the market and administrative law enforcement is an important work.
Legal Objective:Article 39 of the Law on the Protection of Consumer Rights and Interests Article 39 of the Law on the Protection of Consumer Rights and Interests Consumers and operators of consumer rights and interests disputes can be resolved through the following means: (a) negotiation and settlement with the operator; (b) request for mediation by the Consumer Association or other mediation organizations established by law; (c) complaints to the relevant administrative departments; (d) according to the arbitration agreement reached with the operator (d) According to the arbitration agreement with the operator to arbitration institutions; (e) to the people's court litigation.