The nursing home is established with the approval of the civil affairs department in accordance with the law. If the attitude of the home is bad and affects the health of the elderly, you can complain to the civil affairs department and request that the person involved be punished. If the civil affairs department does not handle it, you can also file a complaint with the disciplinary inspection agency Department complaints. When making a complaint, you can make a complaint via text message, Internet, phone, letter or in person to the local civil affairs office.
Most nursing homes are managed by the civil affairs department. If you want to make a complaint, you can go to the local civil affairs department or the industrial and commercial department. Nursing homes are community service institutions that provide accommodation and daily care for the elderly. The staff are divided into social workers, nurses, doctors, volunteers and assistants, etc. to provide services for the elderly. Nursing homes also have other names depending on their service content or market positioning. For example, those with specialized recuperation and nursing services are called nursing homes, or nursing homes for short. Some nursing homes are non-profit organizations and charities, and many are commercial operations. Protecting the legitimate rights and interests of consumers is the common responsibility of the entire society. The state encourages and supports all organizations and individuals to conduct social supervision of behaviors that harm the legitimate rights and interests of consumers. The mass media should do a good job in publicity to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision of behaviors that damage the legitimate rights and interests of consumers.
The parties may negotiate first or complain to the real estate management department. If negotiation or mediation fails, they may apply to an arbitration institution for arbitration in accordance with the arbitration agreement; if the parties have not entered into an arbitration agreement or the arbitration agreement is invalid, they may apply to the people's court where the property is located. Prosecution in court.
Legal Basis
"Administrative Measures for Elderly Care Institutions"
Article 3: The civil affairs departments of the people's governments at or above the county level are responsible for the guidance, supervision and management of elderly care institutions. Other relevant departments shall supervise elderly care institutions according to their division of responsibilities.
Article 4: Elderly care institutions shall carry out service activities in accordance with laws, regulations and mandatory standards such as construction, fire protection, food safety, medical and health care, and special equipment.
Elderly care institutions and their staff should protect the personal rights, property rights and other legitimate rights and interests of the elderly residents in accordance with the law.
Article 5: Elderly people and their agents staying in elderly care institutions shall abide by the rules and regulations of the elderly care institution and maintain the normal service order of the elderly care institution.
Article 6: On the premise of meeting the centralized support needs of the extremely poor, the elderly care institutions invested and established by the government shall give priority to ensuring the service needs of the elderly with financial difficulties, such as orphans and widows, the disabled, the elderly, and families with special family planning.
Retirement care institutions invested and established by the government can be operated and managed by social forces through entrusted management, leasing and other methods.