Summary of quality nursing service in 2022 1
In order to implement the activity of "further deepening quality nursing and improving nursing service" of the Health Planning Commission in 20__ _, the internal medicine department of our school earnestly studied its core essence, responded positively, devoted itself wholeheartedly to the activity of "quality nursing service", constantly changed the service concept, changed the working mode and optimized the workflow, and fundamentally improved the nursing service and quality based on "basic nursing" to truly implement basic nursing. During this period, all departments learn from each other, learn from each other, think seriously, sum up experience, overcome difficulties and keep exploring.
First, strengthen leadership and carry out publicity.
1. Formulate the implementation plan for the creation work, and set up a leading group headed by the Dean. There are three nursing units: internal medicine, surgery and emergency department. Teacher Yang, the head nurse of our hospital, led the team to raise awareness, unify their thinking and actively participate in quality nursing activities.
2. In-depth discussion with nurses in internal medicine departments to interpret the spirit of "further deepening quality nursing and improving nursing service" of the Health Planning Commission, and then explore how to implement basic nursing, enrich service connotation and improve nursing quality. Combined with the actual situation of undergraduates, clinical head nurses and nurses put forward their own ideas and good suggestions on developing high-quality nursing. To achieve the purpose of unifying the whole hospital's thinking and changing the concept of nursing service.
3. The nursing department organized the head nurse and backbone to go out to visit and study, learn from the good practices of brother hospitals, broaden their thinking, and lay the foundation for developing high-quality nursing work. Organize head nurses and nurses in clinical wards of the whole hospital to visit and exchange experiences, and comprehensively promote quality nursing services.
4. Head nurses set an advanced model and play a leading role by carrying out regular monthly assessment, summarizing at the end of the month, and implementing dynamic management work mode.
Second, strengthen management and measures.
1, the nursing department organized all nursing staff to learn and assess the knowledge of "quality nursing service" and formulated the working rules for creating "quality nursing service".
2, clinical ward combined with the characteristics of the department work, to create activities implementation plan and specific work plan. Qi Xin, a nurse in the department, worked together, made suggestions, used her brains and actively cooperated with the head nurse.
3. Questionnaires were conducted to investigate the satisfaction of inpatients with high-quality nursing service. Through investigation and analysis, the problems and weak links in nursing work were found out and actively rectified.
4. All departments should carry out self-evaluation and self-examination, find out the shortcomings, and improve the nursing work in our hospital one by one according to the requirements of evaluation standards in time, and take this as an opportunity to comprehensively improve the nursing level of our hospital and provide patients with "high-quality, safe and satisfactory" nursing services.
Third, strengthen management, strictly control nursing quality and ensure nursing safety.
1. requires nurses to strictly abide by the nursing core system, various rules and regulations and operating procedures, strictly control the quality of nursing, and prevent nursing errors and accidents. Ensure that there is assessment and notification beforehand and improvement measures afterwards. Really know fairly well and finish the work according to the standard.
2, give full play to the role of nursing quality control team, arouse the enthusiasm and sense of responsibility of quality control team members, can take the initiative to take the responsibility of inspection, and help colleagues in Cory make progress.
3, hands-on operation, conscientiously do a good job of class BANCHA, daily summary, weekly summary, monthly summary, so that nurses consciously improve the quality of nursing.
4. The internal medicine department of our hospital supervises the clinical internal medicine system every month, further improves the nursing management system, nursing quality assessment standards and nursing operation procedures, and strictly implements the technology access system to ensure nursing safety.
5. In order to implement the Nurses' Regulations, the nursing department conducted training and assessment on the Nurses' Regulations in the whole hospital, further standardized the professional behavior of nurses, and earnestly implemented the relevant regulations such as nurses' practice registration and certificates.
Fourth, highlight key points and expand connotation.
1. Innovate models and learn advanced practices. Dynamically adjust the performance appraisal system and distribution scheme, and incorporate the assessment results such as the quantity and quality of nursing work completed by nurses and the satisfaction of inpatients into the performance appraisal content.
2, clear job responsibilities, the implementation of responsibility nursing. According to the nursing workload and the allocation of human resources in the department, the responsibilities of nurses are grouped, and the responsible team leader and the responsible nurse are set up. Carry out the contract system of responsible nurses, everyone is a responsible nurse, so that everyone has something to do and everything is in charge.
3. Reform the dispatching mode and implement flexible dispatching. Implement seamless and whole-course responsible nursing. Different departments have different flexible schedules according to their own medical priorities.
4. Simplify nursing documents and shorten writing time. Formulate various forms of nursing records, unify writing templates, and standardize the writing of nursing documents in the whole hospital, so as to make the writing of nursing documents more concise, shorten the writing time to the maximum extent, and enable nurses to devote more energy to nursing services.
5. Standardize and update the workflow to realize the responsibility. Revise nursing staff's grading management responsibilities, nursing workflow and nursing quality assessment standards, clarify responsibilities and implement post responsibility system. All departments carry out specialized nursing services.
6. Consolidate basic nursing and provide satisfactory services. Publicize the connotation and service items of nursing service and accept the supervision of society and patients. Purchase basic nursing service tools, determine basic nursing day, shampoo day and hospital feeling day every week to ensure the implementation of basic nursing. Through the implementation of basic nursing, nurses' active service, strengthening cultural awareness, careful care and sincere care for patients, the relationship between nurses and patients was harmonious and the satisfaction of nursing service was improved.
V. Coordinate functional departments and implement vertical management.
Actively coordinate relevant functional departments and set up clinical support centers. The nursing department actively coordinates the nursing support systems such as general affairs department, pharmacy department, material supply center, laboratory department and instrument department to provide strong guarantee for clinical departments.
Sixth, strengthen training and improve quality.
1. Conduct basic nursing operation skills training as planned every month to make basic nursing operation more standardized and professional.
2. Give lectures on nursing business in the whole hospital every month, encourage young nurses to give lectures, improve nurses' initiative in learning and cultivate their self-confidence.
3. Seriously implement the pre-job training and on-the-job training of nurses, including the core nursing system, nursing professional knowledge and skills, and conduct assessment. Only those who pass the exam can take up their posts, which effectively reduces the nursing risk.
The nursing department graded the on-the-job nursing staff in the hospital and steadily improved the technical ability of nursing staff at all levels. Every internal medicine ward is trained and assessed in professional theory and professional operation skills, so that everyone can pass the exam, master it skillfully and use it flexibly to ensure nursing safety to the maximum extent.
Seven, strengthen monitoring to ensure quality.
1, the nursing department made nursing safety warning signs to remind nursing staff and patients to avoid risks. Improve the management system of medicine, drama, hemp, high-risk drugs, first-aid articles and medicines.
2. Strengthen the link monitoring of nursing quality. To monitor nursing staff, new nurses should strengthen management, focus on explanation and follow-up. Monitor the patient link, and focus on the supervision, inspection and monitoring of newly admitted patients, newly transferred patients, critically ill patients and patients with potential risks of medical disputes. The monitoring of nursing operations such as infusion, blood transfusion, injection and various allergy tests is the focus of monitoring in nursing management.
3. The nursing department carries out irregular inspections on hidden dangers of nursing safety, finds problems, effectively solves them, analyzes problems from the perspective of nursing process and nursing management, draws lessons, summarizes experiences, and puts forward preventive and improvement measures.
4. Every month every ward to track, analyze, discuss and summarize adverse events, to achieve continuous improvement.
Eight, formulate plans to improve emergency response capabilities.
1, formulated the Emergency Nursing Human Resource Allocation Scheme to deal with the sudden increase of patients or sudden public events, rationally allocate nurses in the whole hospital and ensure nursing safety.
2. According to various risk events, the nursing emergency management plan was revised and formed. The plan runs through all links and processes such as nursing operation, disposal and rescue. Conduct first aid drills, power outages and fire drills for various departments. Emergency plans and procedures for sudden death, drug-induced anaphylactic shock, patients falling during hospitalization, patients falling off their beds, transfusion and transfusion reactions have been carried out in clinical wards. After the drill, the nursing department leaders commented on the scene, put forward the existing problems respectively and discussed the improvement measures together. Through the drill, nurses can fully understand the handling procedures that should be taken in an emergency, so that they can take various effective measures and methods, skillfully use various first-aid technologies and equipment, standardize the handling and resolve the crisis in time when they encounter various emergencies in nursing work.
X. Achievements
1, nurses' concept change: patient-centered, meeting patients' needs.
2. Work mode change: responsibility grouping is implemented, and all nursing work is implemented to people, which increases the sense of responsibility.
3. Changes in nursing contents: Treatment and basic nursing gradually assimilate.
4. The change of nursing scheduling mode: flexible scheduling, reducing shifts and implementing seamless nursing throughout the process.
5. The nurse-patient relationship has changed: the nurse-patient relationship is harmonious, forming a good nursing atmosphere.
6. Changes in ward environment: The number of accompanying persons is reduced, and the ward environment is quiet, tidy and orderly.
7. Satisfaction change: nurses care about patients, and patients understand nurses, which improves the satisfaction of nursing services.
Summary of quality nursing service in 2022 II
In order to strengthen clinical nursing work, earnestly implement nursing responsibility, standardize nursing behavior, and improve nursing quality and patient satisfaction, our hospital conscientiously implemented the spirit and requirements of the Implementation Plan of Quality Nursing Service Demonstration Project and the Work Plan of Promoting Quality Nursing Service in 20 Years by the Ministry of Health and the Municipal Health Bureau, and carried out quality nursing service demonstration work. The work is now reported as follows:
First, strengthen organizational leadership and attach importance to publicity and training.
In March, 2000, our hospital carried out the activity of "Demonstration Project of Quality Nursing Service", set up a leading group of "Demonstration Project of Quality Nursing Service" with President Xu Jiazhi as the team leader, an office under it and vice president Huang as the director, worked out the implementation plan and work plan of "Demonstration Project of Quality Nursing Service", and held mobilization meetings for middle-level cadres and all nursing staff in the hospital respectively. *** 12 clinical departments in the whole hospital were divided into two batches and six departments (internal first department, internal second department, external first department, external fourth department, obstetrics and gynecology department and external second department) to carry out the "demonstration project of quality nursing service", and the number of wards reached 50%. Since July 20th, it has been tried out in 6 departments that have not carried out the "Quality Nursing Project".
Constantly sum up work experience, hold 1 1 thematic meetings and summary exchange meetings, send 75 nursing staff to participate in the "quality nursing" training course, publish two issues, publicize "quality nursing" by using banners and hospital newspapers, create an atmosphere of "quality nursing service", and train nursing staff in the whole hospital in the relevant documents and norms of "quality engineering" of the Ministry of Health and the Health Department. To enable nurses to master the content and requirements of high-quality nursing service, the necessity of the reform of nurses' working mode, clarify the responsibilities of relevant departments, and allocate nurses' manpower according to the Catalogue of Nursing Posts in Guangxi Zhuang Autonomous Region (Trial). There are 360 nursing staff in the hospital, of which 50.4% are nurses and 97.8% are clinical frontline nurses. The ratio of the actual number of beds in the ward to the number of nurses is 1: 0.44, the number of nurses who do not belong to nursing posts is zero, and no nursing managers in other functional departments hold administrative posts concurrently.
Second, strengthen clinical nursing management and implement various rules and regulations.
Conscientiously implement the Nurses' Regulations, the Notice of the Ministry of Health on Strengthening the Clinical Nursing Work in Hospitals, the Standards for Implementing High-quality Nursing Services in Hospitals (Trial), the Nursing Work System of Medical Institutions in Guangxi and the 55 Operating Standards of Clinical Nursing Technology in Guangxi, implement two-level management, formulate nursing rules and regulations, disease care routines and clinical nursing technology operating norms and standards and earnestly implement them. Constantly improve and supplement, strengthen human resource management, rationally allocate nursing staff, allocate emergency plans for nursing manpower, formulate on-the-job training plans for nursing staff and organize their implementation. According to the actual situation of our hospital, departments, nursing departments and hospitals are trained, sent to further study, and weekly reading reports are held. Over the past year, more than 90 head nurses and nursing backbones have been sent to higher hospitals for further study, participating in various short-term training courses, ICU, operating room and hemodialysis professional nurse training. Through training, the quality has been improved and every nurse can participate in it. Through the "quality engineering" activities, the quality of nursing has been continuously improved, and patients' satisfaction with nursing work has reached 98%. Formulate the performance appraisal system, scheme and evaluation standard for nurses, and combine the assessment results with nurses' nursing reward, labor fee distribution and promotion assessment, and implement equal pay for equal work. The bonus distribution is inclined to nurses in clinical departments, reflecting more work and more pay. Strengthen quality management, have a perfect nursing quality organization, formulate nursing quality evaluation standards, conduct quality evaluation on a regular basis, and continuously improve.
Third, strengthen clinical nursing service and continuously improve nursing quality.
1. Strengthen ward management, keep the ward environment safe, quiet, tidy and orderly, consolidate basic nursing and do a good job in patient life nursing, let family members only accompany them, and publicize grading nursing standards, service connotations and service items in a prominent position in the ward.
2. Reform the nursing work mode. The responsibility system is implemented in the demonstration ward, and each nurse is responsible for one patient, with no more than 8 patients. It integrates basic nursing, disease observation, treatment, communication and health guidance, and combines nurse classification management to assign patients with different disease severity, nursing difficulty and technical requirements to responsible nurses, and critically ill patients are taken care of by nurses with high seniority and strong ability. Moving the "nurse station" forward greatly reduces the ringing of patients' bedside, implements flexible shift arrangement, meets clinical needs, simplifies the writing of nursing documents, uses tabular nursing documents, reduces writing time, and gives nurses more time to provide patients with full and continuous nursing services, thus reducing the occurrence of nursing adverse events.
3. Fully implement the nursing responsibility. According to the Guiding Principles of Graded Nursing in General Hospitals (Trial) and related documents, responsible nurses fully perform their nursing duties, provide holistic nursing services for patients, strengthen nurse-patient communication and medical cooperation, closely observe patients' condition, correctly implement various treatment and nursing measures, carry out health education, and provide psychological nursing and rehabilitation nursing guidance. Strengthen nursing management, strictly shift, and ensure that all nursing measures are put in place. Emergency patients are escorted to the hospital bed by special personnel when they are hospitalized, and critically ill patients and patients with mobility difficulties are escorted by special personnel when they go out for examination. Wristbands are worn by critically ill patients, surgical patients, parturients and newborns to warn high-risk patients such as pressure ulcers, falls, bed falls and pipe falls, and drugs and equipment are strictly managed. High-risk drugs, poisonous hemp and other psychotropic drugs are properly stored and managed, and their labels are eye-catching. Formulate the treatment scheme of accidents and emergencies and the system of actively reporting nursing adverse events, hold a work recess every month and conduct a satisfaction survey, listen carefully to the opinions of patients and their families, and continuously improve nursing work.
Fourth, ensure logistics support and improve the basic facilities of the ward.
Establish and improve the logistics support system, the hospital work for clinical services, and improve the ward infrastructure. All subjects were equipped with multifunctional ECG monitor, infusion pump, microinjection pump, movable ultraviolet lamp, shampoo, perineum washing basin, etc. The logistics department often carries out clinical maintenance to ensure that water, electricity, gas and equipment are in good condition and used normally and safely. Disinfection supply center and clothing center can send and receive every day, and replenish various materials in time.
Over the past year or so, with the smooth development of high-quality nursing service, after repeated training and summing up experience, nurses really realized the significance of high-quality nursing service, changed passive service into active service, took full responsibility, went deep into the ward, truly understood the psychological dynamics and requirements of patients, improved the nurse-patient relationship, strengthened the sense of responsibility of nurses towards patients, embodied the value of nurses, and achieved certain economic and social benefits.
Summary of quality nursing service in 2022 3
Through the development of high-quality nursing service, the nursing work in our hospital has gradually become standardized, the image of nursing staff in patients' minds has been greatly improved, and the satisfaction of the masses has also been greatly improved. The quality nursing service is summarized as follows:
First, strengthen organizational leadership, improve the hospitalization conditions of wards, and ensure the smooth development of the creation activities.
Hospital leaders attached great importance to the activity of "Quality Nursing Service Demonstration Project", set up an activity leading group headed by Dean Tian, worked out the activity implementation plan in time, held a mobilization meeting for the establishment of the activity, and defined the responsibilities and requirements.
On the basis of hospital mobilization, Dean Tian held regular meetings of head nurses for re-mobilization and redeployment. In order to carry out the spirit of notification, all grass-roots departments organized nursing staff to seriously study and understand the spirit of creating documents related to activities, unify their thinking and understanding, clarify the objectives of activities and refine their tasks.
Two, the implementation of hierarchical management, to create a quality service nursing team.
Establishing a well-organized, well-trained, skilled and creative nursing team is the basis of achieving high-quality nursing service. First of all, establish the image of a nurse. Nurses must wear nurse's uniform, nurse's hat, nurse shoes, hang badge, smile and serve, and popularize polite expressions. Second, the allocation of nursing staff was further optimized. While the number of nursing staff is increasing, efforts should be made to improve the leadership potential and professional quality of nursing managers by studying abroad, in-hospital training and on-the-job learning. Through the study, the comprehensive quality potential of nurses has been significantly improved, the professional skills of nurses in the whole hospital have been strengthened, the service level has been improved, and the overall nursing professional level has reached a new level.
Third, consolidate basic nursing and continuously enrich the connotation of nursing service.
In the creation activities, the shifts should be arranged reasonably according to the work intensity, and the shifts should be increased during the daytime when the work is relatively busy and the patient needs more, so as to meet the patient's service needs as much as possible. It has solved the phenomenon of insufficient staff and uneven busy and leisure in each shift and subject, and has been recognized by the dean and nurses. Responsible nursing was carried out in all wards, which strengthened nurses' sense of responsibility, completely changed the passive service of family members or patients calling when the pager rang in the past. Now nurses constantly patrol wards and actively bring services to patients in time, realizing a new clinical nursing service model. Nurses should adopt the responsibility system of asking questions first and welcoming them first, set up warm notification cards, issue health education cards and diet care cards, and strengthen nurse-patient communication. Paying attention to patient-centered, strengthening basic nursing, fully implementing the responsibility system, deepening the connotation of nursing specialty and improving the overall level of nursing service have been highly praised by patients' families. Strengthened the basic nursing training of nursing staff.
Fourth, strengthen specialized nursing and effectively improve the soft power of nursing service.
While strengthening basic nursing, our hospital firmly grasps the direction and requirements of "high quality" and constantly improves the soft power of nursing service. In order to improve the level of specialized nursing, strengthen the training and assessment of nursing staff's professional knowledge, organize all departments to select typical diseases of undergraduate courses, integrate specialized nursing knowledge, revise it repeatedly, unify standards and adjust it reasonably, and bring continuous and reliable clinical information. In order to further standardize health education and change the current situation that nurses lack communication experience and art, all departments carry out health education activities, give full play to the professional characteristics, technical advantages and service characteristics of pilot departments, tap potential, establish image and build brands.
Five, the implementation of the whole process of monitoring, continuous improvement of nursing service quality, strengthen performance appraisal.
In business management, we always adhere to the service concept of "patient-centered", constantly strengthen the quality and safety awareness of nursing staff at all levels, increase the supervision of nursing quality, and combine comprehensive inspection with individual inspection, alternately carry out vertical inspection and circular inspection, and supplement regular inspection with irregular inspection.
In order to further deepen high-quality nursing service, motivate nurses, effectively implement the overall nursing responsibility system, standardize nursing behavior, strengthen safety awareness, ensure clinical nursing safety, give full play to the role of nursing quality control, supervision and inspection system, do a good job in nursing safety management, and formulate performance appraisal methods for nursing staff.
In the future work, our hospital will increase the systematic research on high-quality nursing service, establish a long-term mechanism to improve nursing service and normalize high-quality nursing service.
First, strengthen the training of nursing etiquette and further shape the image of nursing staff;
The second is to strengthen theoretical study and improve the professional theoretical level of nurses;
Third, strengthen the operation training of nursing technology and improve the operation skills of nurses;
Fourthly, improve the performance appraisal system to ensure the long-term development of high-quality nursing service in our hospital; Bring comprehensive and high-quality services to the people, satisfy patients and satisfy the society.
Summary of quality nursing service in 2022 4
Nursing work is a sacred and ordinary work, it is the protector and caregiver of patients, which is related to the rehabilitation and outcome of patients' lives. So nursing work makes us feel proud and shrink back. Through studying and working in my post, I was greatly inspired.
1, nursing work should start from the heart and start from the details.
The work of the customer service center is complex and meticulous, which requires a good working attitude, stable and peaceful psychological quality and good ideological and moral character, so as to truly serve customers and satisfy them. Every job we do should be done with heart, so that customers can feel care and love. "People are more likely to have fantasies when they are sick than when they are healthy." Therefore, when answering every question of patients, we must think carefully, answer carefully, do small things well and show love everywhere.
2, nursing work should be everywhere for the sake of customers, always for the sake of patients.
The scope of nursing work is extensive and rigorous, which can be detailed to ventilation, light and wall cleaning, and can also play a role in taking effective nursing measures at critical juncture to save patients' lives. Therefore, nurses should always think of patients and use simple and scientific nursing methods to solve some physiological, psychological and life problems for them, so that the disease can recover faster and better.
3. Nursing work should bring happiness and comfort to patients.
"Patients like to hear good news", "Patients also like to hear some descriptions of good things, like to hear that justice overcomes evil, and like to hear anything positive". When patients are depressed and unhappy, we should actively communicate with them and help them solve their problems. A greeting and a cup of warm water will bring them happiness and warmth.
4, nursing work should be good at observation, good at guidance.
The important job of nursing is to be good at observation and guidance. The patient's condition is changing all the time. Nurses must use the basic knowledge of nursing, combine clinical practice, constantly study and summarize, firmly grasp the essentials of observing patients, cultivate the ability of careful observation, discover the changes of illness in time, correctly guide patients, eliminate concerns and make patients recover as soon as possible.
Summary of quality nursing service in 2022: 5 pages
Service comes from heart and skill. Nursing is a fine art, and only excellent nursing staff can provide high-quality and efficient nursing services. Therefore, in order to improve the quality of nursing, oncology department has carried out a series of activities to actively improve the professional quality of nursing staff.
To grasp the business, we must start from the foundation. Oncology nurses study "three basics" seriously when they arrive in Qixin. Head nurses carry out various forms of basic training to show the ward situation before and after morning and evening nursing in the form of comparison; Dress etiquette, a nurse, is in the form of a special performance; Strengthen the study of basic knowledge in the form of examination.
In view of the disadvantaged groups in the nursing team who have been nursing for less than three years, the nursing department not only trains junior nurses, but also strengthens mentoring. The head nurse will also explain and discuss typical cases and events at the morning meeting, so that junior nurses can adapt to various emergencies as soon as possible; In order to promote the growth of junior nurses, the department has formulated a special training plan, which is in charge of by a special person, and regularly carries out a series of trainings such as clinical communication, management of critically ill patients and health education for cancer patients, which creates a good environment for the growth of junior nurses and reduces the incidence of nursing risks in the department.
In order to adapt to the continuous development of nursing career, each department has put forward higher requirements in the monthly nursing business study and ward round, not only to have new content to learn, but also to show it in the form of multimedia and communicate in the form of explanation; Nursing staff, regardless of age, are required to make multimedia courseware by themselves, familiarize themselves with the contents of the courseware in their spare time, and then discuss it at nursing meetings. After long-term efforts, every nursing staff in oncology department can independently make multimedia courseware, and their ability of explanation and communication has also been greatly improved.
Although a series of training and learning need to spend a lot of energy and time, training and learning have improved the quality of nursing staff in departments, strengthened their ability to deal with clinical events and provided better services for patients. All ordinary care personnel actively participated in it without any complaints. Everyone's heart is the same: for better service, we are willing to pay time and energy!
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