As a community property management should be responsible for the residents of the community, you need to make a summary of their work. Below is the I carefully organized for you "residential community property management work summary", for everyone to read! I hope to be able to help you! More exciting content please continue to pay attention!
Residential district property management work summary a
Over the past year, in the real estate department at all levels of organization and leadership care and help, in the brotherhood of understanding and support, XX community property management office management team and all staff after unremitting efforts to achieve the goals set at the beginning of the year. Now the XX community property management office in XX years of work is summarized as follows:
First, management
1, improve the rules and regulations, the establishment of the internal management mechanism, management office management team has always been to improve the level of property services, expanding the scope of services, from internal services to external services, and strive for the benefits of market as the future sustainable development must be taken as the future development, the management of the community property management office. Benefits as the road to sustainable development in the future. To achieve this goal, quality service is the fundamental basis for this, in line with the principle of seeking truth from facts, we have established a series of rules and regulations to adapt to the needs of the market economy and the development of the company needs, and increase the implementation of the inspection efforts to make the work of the plan, method, based on the purpose of the steady development; at the same time, adhere to the "people-oriented, honest service" principle, improve the property service level, improve the service scope from internal service to external service, and strive to obtain benefits from the market as the road to future sustainable development. At the same time, adhere to the "people-oriented, honesty and service" principle, improve service attitude, improve service quality, "think of the owners of the thought, anxious owners of the urgent", all kinds of service personnel to perform their duties conscientiously, conscientious, enthusiastic and proactive, civilized and courteous, fair and honest, and timely handling of the owners of the report of repairs and complaints and other matters, and to safeguard the owners of the legitimate rights and interests. In view of the special situation of the owners in the sinkhole area, a series of service methods have been formulated, insisting on charging residents according to the city's lowest property fee standard of 0.2 yuan / square meter / month, and the income and expenditure of property service fees are made public. For maintenance work not within the scope of property management, the construction unit maintenance is not in place, the management office are gratuitous to give timely repairs, property repair calls open. The management office in strict accordance with the content of the property service contract to provide services to owners, standardize property service charges, provide quality and price services, to eliminate the "charges are not standardized, the commitment is not honored, the service is not in place," and other phenomena, to improve the integrity of the industry.
Second, the collection of property management fees
Management Office of the up and down the unity and pragmatic, service consciousness has improved significantly, the property company can only continue to improve the quality of service, in order to maximize the satisfaction of the commercial tenants and owners of the needs of the steadily improving the property income, to establish a good corporate image. Through the sweat of all employees of the management office, the first half of the XX district work solid and productive, XX annual **** collected property management fees of more than two hundred and sixty thousand yuan, of which Changxin District, the second phase of the residential property fee collection rate of more than 70%, the outlets of the property fee collection rate of more than 50%, the property management staff in-depth to each household, listen carefully to the views and suggestions of the tenants, and actively adopted and perfected.
Three, specific maintenance work
In the community's basic construction and maintenance, the management office of the maintenance class responded positively to the management office of the leadership and the company's guidelines, and work hard to complete each task, and seriously deal with temporary problems. In the past year, the management office of the office of the repair calls every day one after another, however, the maintenance class comrades always with a hot heart, not because of the vacation and stop the work in hand, and not because of the hot weather and delayed the work process, we do not distinguish between work or work, regardless of the day or night, are the earliest possible arrival at the scene and seriously completed. In the work, no matter how dirty and tired they are, and how late they work, they have no complaints. Over the past year, the maintenance class dealt with all kinds of maintenance *** counted more than 2000 items, to ensure that the neighborhood residents have a comfortable and safe living environment.
XX year is the company's rapid development, fruitful year, whether it is the operating efficiency or corporate brand, are fully recognized by the community, the market, the owners of the recognition of the company's leadership is also because of their outstanding contribution to the community's high evaluation. As the staff of Yuanfeng property, we are proud and confident, of course, we also feel the pressure, that is, the rapid development of the company's management office requirements, the company's brand of property management services to the quality of the brand requirements.
New goals, new tasks, new challenges. In the face of opportunities and challenges, we have reason to believe that in the company's support, care, help, through the sincere efforts of all employees, collaborative efforts, pioneering, XX property XX District Management Office future development prospects, in following the development of the company at the same time XX property management company and the company's staff will be greater development, to achieve the maximization of the value of the company and its employees, to achieve the company's economic and employee The sustainable development of the company's economy and employees.
Residential community property management work summary twoThis year is the head office to seek reform of the year, but also a year of rapid development of the head office. This year, the property management center in accordance with the head office at the beginning of the year, "quality, reform, development," the requirements of the work objectives, under the care of the leadership of the head office, all employees united, hard work, solid work, continuous innovation, to further enhance the management of the property management center and the quality of service, and has made certain achievements, the work of the year will be summarized as follows. Summarize the work of the year as follows:
A brand building
Property Management Center has always been to improve the quality of property management services as the center of the operation of the first choice of the goal to adhere to the headquarters of the "dedication to the school, integrity services, strong security, the pursuit of excellence" purpose. Since the beginning of this year, the center has begun to create a property management center, "the first time, the first service" brand effect, to improve the operational efficiency and competitiveness of the property management center.
(a) the implementation of ISO quality management system
Property Management Center has always implemented ISO9000 quality management system, the implementation of the head office of the "Year of Quality" requirements, adhere to the monthly 1-2 times the property quality cross-checking, notification, the implementation of the improvement of the work, the development and implementation of the "Quality Service Program", "Safe Red May service program", "the peace and security of the service program", "the first time, the first service" brand effect, improve operational efficiency and competitiveness. We have formulated and implemented the "Quality Service Program" and "Safe Red May Service Program". In addition also in accordance with ISO quality management requirements, the management system documents have been partially revised.
(B) the formation of a quality system centered on customer satisfaction
"Service-oriented, customer first", in this year's work, the Property Management Center focuses on strengthening communication and contact with the owners and users, the main do the following work:
1, and actively with the various academic buildings, office buildings office units Contact, do a good job of daily property management work and other temporary account of the surprise task, to protect the buildings, office buildings, normal teaching, office order. Such as assisting the Academic Affairs Office to do a good job of the student's examination work and the national English four or six level examination work, with the Department of State Resources and the Graduate Department of the fifth and sixth floor of the Mingde Building classroom 1000 sets of tables and chairs handling work, with the school functions held in the Mao Yisheng Fund Award Conference, the welcome site, the venue of the red song and the surrounding environmental layout work, and so on.
2, encountered urgent and important situation, timely posting of warm tips, adhere to the family area in a timely manner to post boards, blackboards; such as New Year's Day, Spring Festival, Labor Day, the 60th anniversary of the celebration of the thematic boards and blackboards to combat influenza A and so on.
3, organized the "November 18th Logistics Corporation property customer service contact reception day" activities, issued "Jiaoda property safety and quality service card", widely solicited the owners of the family area of the property service comments and suggestions; posted the service contact phone number, to facilitate the first time to contact the property management center, the first time to contact the property management center. In the first time to contact the property management center to deal with related matters, and strive to make the whole school teachers and students satisfied and assured.
Second, the internal daily management
(a) the quality of personnel
In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center has formulated a series of training programs, and actively carry out the knowledge training, and strive to improve the overall quality of staff and service quality. Training is divided into two categories, one is the training of ordinary employees, and the other is the training of management personnel. Employee training includes: the use of weekly morning meeting of each department, respectively, the quality of the staff, etiquette, skills and quality requirements for training, training content mainly includes corporate culture training, professional and technical training, etc.; management training is mainly centered on the new version of the "XX City Property Management Regulations" and the new version of the "GB/T19001 - 2008" quality management standards. Through the training, the comprehensive quality of the staff has been improved, the working attitude of the staff has been improved, the unity and cooperation of the staff has been stimulated, and the service quality has been greatly improved.
(B) security
20XX, in the head office under the correct leadership of the leadership of the security department, all members of the team adhere to the normal order of teaching and research for the school and the majority of teachers, students and staff of life and property safety services for the purpose of strengthening the comprehensive management of the school campus, the use of a variety of means of publicity and education, the existing regulations of the property management, the head office of the internal security regulations and the property law, and give full play to the security "security", the "security", the "security" and the "property law". Entry point, combined with the specific work of the Ministry of Security for the actual focus, to strengthen the campus people, cars, things management.
2, the development of the gate management system, visitors, goods in and out of the registration, the implementation of the vehicle "a car, a pole, a license" release system.
3, to strengthen the patrol range of the entire region, the daytime team members to implement cross-patrol, from time to time on the various areas of the guard post control. At night, the implementation of the time period to patrol, subject to seasonal changes. Members of the patrol in batches, so that prevention is better than cure.
4, to strengthen the campus of all fire facilities and equipment safety checks. To "prevention-oriented, prevention and elimination of the combination of hidden dangers than open fire, the responsibility is heavier than Mount Tai," a high sense of responsibility.
(C) cleaning and environmental health
1, always in accordance with the requirements of the ISO quality management system, adhere to the "cleaning quality inspection monthly statement" item by item on the responsibility of the district carried out a rigorous assessment, basically completed the tasks handed over to the head office.
2, the strict implementation of cleaning procedures, 24-hour cleaning of the teaching building, office buildings, bathrooms, corridors, etc.; 24-hour cleaning and wiping garbage cans, handrails, doors, etc., clean up the garbage in a timely manner, for the majority of teachers, students and staff to create a clean, comfortable living, office environment.
3, the family area of the main road and the family area before and after the building to affect the residents of the trees were properly pruned, the green weeds, according to each cleaner in the form of responsibility for the area of responsibility in the form of sub-package responsible.
(D) maintenance
1, in the public **** facilities, equipment management, the development of a complete maintenance, maintenance plans and emergency programs, timely and regular maintenance of various facilities, inspection, so that the daily inspection of the registration, small maintenance records, found that the problem of timely maintenance, timely treatment, do a good job of elevators, fire equipment maintenance.
2, the use of vacation with the maintenance department of the second teaching building floor burst floor tiles about more than 1,000 square feet of floor tiles were repaired, replaced.
3, part of the family building roof leakage, water pipe rust, many residents of water, electricity and gas problems, so that the maintenance of the task is heavy, difficult, the physical management center to actively coordinate with the tenants, with the Energy Center, the engineering team, so that the Energy Center, the Engineering Team on the family area of water, electricity, gas, civil engineering maintenance work can be carried out smoothly.
4, in order to save money, for some of the lower degree of damage to the facilities and equipment of their own maintenance, repair, such as the repair of the first and fourth teaching building of more than 200 sets of desks and chairs, more than 100 doors and windows.
(E) greening
1, responsible for the entire hospital within the scope of more than 200,000 square meters of green planting and daily management as well as for the offices of various departments within the hospital, a variety of large and small meetings to provide a variety of plants and flowers.
2, to assist the engineering company and the Infrastructure Division to complete the swimming pool, the Qinghong Building, the head office, the Daping campus and other places of plant transplantation work, *** transplantation of more than 600 trees, shrubs more than 1,000, ground cover 500 meters 2, in the fleet of new planting lawn more than 150 square meters.
3, in the opening of the school to welcome the new, the National Day, to meet the deputy director of the National People's Congress and the vice minister of the Ministry of Transportation and other large and small meetings, the amount of grass and flowers arranged *** counted more than 50,000 pots.
4, breeding plants: cold water flowers tens of thousands of seedlings; chrysanthemums 2000 pots; spring flowers 3000 pots; cuttings (including mosquito mother, chaste tree, red jujube, hibiscus flowers, hairy leaf lilac, etc.) tens of thousands of seedlings.
5, in the school to carry out the "carry forward the ecological civilization, *** build green campus" and students volunteer tree planting activities, *** with hundreds of planting plants.
6, in the green rental business, to expand the business outward 2 (Nanping, should be technological institute) rental volume increased by more than 100 pots.
(F) other
1, actively cooperate with the school meetings and various secondary units of the various conference services, the year **** to complete the Ministry of Transportation and Communications Vice Minister to inspect the work of the school and other important conference services 178 times, more than 500 ordinary meetings.
2, do a good job in the school mail delivery and receipt of work and newspapers and magazines subscription work, the annual **** completed a variety of mail delivery and receipt of work *** counted 25,828 pieces
3, to grasp the fire prevention work and the handling of security risks. This year, has organized more than one hundred and thirty people, the family area of 28 family buildings in the hallway littered with all kinds of debris to deal with the elimination of potential safety hazards, to maintain a smooth fire escape.
4, take the initiative to contact the family area residents, replacement of air-conditioning tripod with hidden safety hazards, rusty tripod to rust, brush rust paint, do a good job in the family area of the safety of teachers, students and staff to prevent work.
5, increased the order of the farmers' market rectification and "dirty, chaotic, poor" governance, so that the order of the market and environmental health a new look. Twice a week on the market market roof debris to clean up the market for each household to add fire extinguishers, on the indiscriminate placement, over the stalls overrun the operation of the rectification of the market inside and outside the implementation of all rickshaws to the position of the unified motor vehicle to do parking in an orderly manner.
6, do a good job in the family area and the farmers' market "in addition to the four pests" work, arranged a weekly drug control work, from time to time to put the rat poison; timely treatment of the family area and the campus of the hornet's nest, to ensure the personal safety of teachers, students and staff.
7, to grasp the energy saving work, in addition to often publicize the knowledge of energy saving to the staff, to enhance their awareness of energy saving, but also compiled a number of publicity energy saving knowledge of small slogans, and in the various teaching buildings and administrative buildings were posted.
8, do a good job of the head office moved to the ground floor of the green building, the deployment of personnel in a timely manner on the green building office and aisle cleaning and sanitation sweeping work, office supplies, electrical equipment for packing, handling and installation work.
Third, the important work done this year
(a) do a good job of prevention and control of the H1N1 virus. In the school, under the leadership of the head office, fully responsible for the A during the red building, green building, Xishan building isolation area of the cleaning and sanitation work, living garbage and medical waste out of the slag work, laying new mattresses and the daily replacement of the work of daily disinfection of the isolation area, isolation of the people's meals delivery and other work.
(2) the implementation of the General Company to cater for the leading policy, in addition to doing a good job of ecological canteen property management, and actively cooperate with the catering company to do a good job of the first food festival work, with the catering company to know the garden of the three canteens toilets, windows and doors and the surrounding environment for remediation work, etc., in the catering center to the outside world to expand at the same time, but also to assist in the catering center to do a good job in all the back-up security work, such as the transfer of personnel to the Pengshui
Four, existing problems and lessons learned
Although we have achieved certain results in the work of 20XX, but we are also y aware of our shortcomings, there are still a lot of places need to be improved and strengthened:
First, the overall quality of the management staff, the awareness of the service needs to be further improved this year. In the work of this year, due to the management service is not in place, resulting in the loss of individual office items in the Mingde Building, the second teaching building, causing a bad impact, the ability to deal with the actual affairs to be improved;
Secondly, insufficient communication with the owners, insufficient understanding;
Thirdly, the quality of maintenance services, security services and janitorial services need to be strengthened and improved;
Fourthly, the Center for property management The fourth is that the property management center is not highly specialized and operates in too single way.
In view of the above problems, in the work of the year, we will learn from experience and lessons learned, and strive to improve the staff's business skills and management level, to carry out colorful owners of communication activities, to do a better job.
In the new year, we will accelerate the pace, and constantly improve their own level of property management, and constantly improve the management of the work of the road ahead, down-to-earth, make further efforts, and go forward, for the development of the head office to add bricks and mortar.
Residential community property management work summary threeXX year is the era of rapid economic growth and financial crisis coexist, for XX Garden is also extremely extraordinary year, from the New Year's blocking pipe events, owners of the complaints, to the management office to improve the weak links, to win the owners of the praise of the real record of the management office of the hard work of all the staff. Its work is summarized as follows:
First, because of our operation is unreasonable and the residents of the violation of the use, resulting in the New Year's period XX Garden District 13 209 rooms were sewage into the flood, sewage extended to the first floor stores, to the owners and businesses have caused great losses, management office staff busy, the owners are complaining about the full stomach. In the company's support and management office staff *** with efforts, after more than a week of efforts, this matter has finally been satisfactorily resolved, the owners also took out cash to my office staff consolation.
Second, the changes in the market environment, resulting in a shortage of order maintenance personnel in our management office, the security of the community has brought the challenge of prevention, due to the lack of personnel, resulting in two households locks were broken, although no loss of valuables, but illustrates the importance of personnel stability. The management office reported to the company, after the wages and personnel to make the appropriate adjustments, the community so far, there has been no recurrence of the above problems, to ensure the stability of the community security.
Third, XXX Western-style restaurants occupy the community's fire escape for three years, resulting in owners of the management of the complaints, but also brought about fire hazards, by the management of the many consultations, adjustments, and borrowed the law enforcement agencies to rectify the timing of the success of the XXX Western-style restaurants to return to the long-term occupancy of the fire escape, but also to improve the understanding of the fire. This move has been well received by the owners, eliminating security risks.
Fourth, the shortage of personnel, recruitment can not be selected on the basis of merit, some employees are more selfish, the quality is not good, to the company's reputation has brought some negative impact, by the management office and the owners of the communication, although it can be understood, but it is undeniable that this behavior should be fetal, can not be allied to the hair. Otherwise, it will bring a devastating blow to the company. Therefore, our next important task is to strengthen the quality of staff training, improve the concept of personal honor and disgrace, reflecting the true value of property managers.
Fifth, the management office responded positively to the company's call, the development of paid service price list, and took the lead in the implementation of the XX Garden, although a few owners hold a different meaning, but after communication, are pleased to accept this fact. So far the operation of the strong condition is good, this move is not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of owners and property management.
Six, the district has been established for 8 years, coupled with a small underground pipe network is easily blocked, the management office in accordance with the operating procedures developed a year ago, over the course of a year's process of operation, is now free of any problem, the network is smooth, and also gave the owners of the district a comfortable and hygienic living environment, and received the company and the owners of the praise.
Seven, because of the success of the XX year sub-Heng mango experience, XX year we are in the management of mango and share the process of doing a good job, so that the owners of the district once again enjoy their own festival - Mango Festival. Seeing the community owners sharing the mango feast, let us y feel that only sincere dedication, will reap the satisfaction of the smile. The art of property management is to see how we go to outline.
VIII, building rooftop of the age of dilapidation, exposed the safety hazards, management office staff carrying a heavy welder, climbing in each building, after a week of hard work, and finally drew a successful conclusion. District east and west door of the broken and the original design is not reasonable, so that the owners of the district suffered from the hot sun and rain, management office is determined to improve its weak links, invested a lot of manpower and resources, alterations, so that the previous pass into the current home, but also manifested the essence of our property company services.
Nine, the cell block access control system, is the owners and management of the footstones between the management office, over the years has not been an effective solution. The management office and the owners of repeated communication, the majority of the owners agreed, and agreed to be led by the management office to contact, *** business access control transformation program. This project so far, has successfully completed the transformation of the two buildings, put into use after running well. The management office has been installed on the owners of the return visit, the response is: "my children to 9:00 p.m. still go downstairs to press their own intercom, so that we are at home to listen to the intercom inside the music issued by the laughing stock".
District property year-end work summary due to the impact of the social environment, XX Garden Management Office in XX year of staff reduction, from the previous 16 people to reduce this now 13 people, which is a challenge for us, the previous results there, and can not be reduced staff as an excuse to reduce the quality of service, so that there is no way to get the owners of the recognition, after all *** with efforts, practical actions, and the best way to get the owners to recognize, after all *** with efforts, with practical actions, and the best way to get the owners to recognize, after all *** with efforts, with practical actions, and the best way to get the owners to recognize. **The same efforts, with practical action to give the answer. Cleanliness and hygiene to maintain the original standard; security situation is better than last year, the whole year * * * occurred two security incidents, filed a case; due to the greening of little investment, but also to maintain the status quo ante. Owner complaint rate is significantly lower, the management office work is slightly more relaxed.
Throughout the year, our work is a small gain, but there are still many shortcomings, I hope that the next in the company's correct guidance, under the supervision of the leaders, so that we are to the right, solid direction, so that our service quality to a new level.