Dear leaders and colleagues: Hello everyone! I am the assistant manager of the front office. The topic of my speech today is... The wheels of history are rolling forward, and the ship "..." has sailed through three years of ups and downs. Today, while celebrating the hotel’s anniversary, there are so many emotions! Over the past year, the hotel's standardized management system and good working atmosphere have made me feel proud to be a "...person". As the assistant hotel lobby manager, I always adhere to the work style of "do what you say and be resolute in deeds". When receiving guest complaints every day, I can sum up my experience and find out the problems after handling them with the help of my leaders and colleagues. Deficiencies need to be corrected. And I gradually became mature after each summary and improvement. Once, a hotel guest felt unwell and went to the assistant manager in the lobby to explain that he needed a doctor to give him an injection or infusion. After receiving the call, I immediately arranged for the concierge to go out and hire a doctor to treat the guest. I thought happily: The guest will be very grateful to us for the medical services we provided him this time. At this moment, our manager came to inquire. After I explained what happened, I thought I would get her approval and approval. Unexpectedly, she rejected my proposal. No way? How could my good intentions be rejected by the manager? ,,,,,,It turns out that if the doctors we invite from outside cannot guarantee the quality of service and make any mistakes in the use of drugs, it will cause harm to the health of the guests. At that time, our hotel will bear the consequences That's serious. Yes, why didn't I think of that? Starting from one point alone, perhaps what will be returned is customer complaints. After experiencing this kind of thing one after another, I deal with problems more carefully and think more thoughtfully. I remember one time, a guest came to the front desk and asked the waiter for a 40% discount on the room price when checking in. The guest claimed that he had stayed in the hotel many times. The waiter immediately checked on the computer and found out that the gentleman's name was not found. When the waiter told the guest the results of the investigation, the gentleman suddenly became angry. At this time, the receptionist was at the reception desk. During the peak check-in period, his anger and shouting attracted the curious eyes of many unexplained guests. Seeing this, I immediately walked up to the guest, politely introduced myself to the guest, and invited the guest to sit in the lobby bar. I first listened to the guest's opinions, and then carefully and patiently guided the guest, and adhered to the hotel's 20% discount. conditions, but expressed understanding and sympathy for the guest who also wanted to enjoy the discount, and provided appropriate care and assistance to the guest within the allowed range of the hotel's internal regulations, and offered a 30% discount. The guest also expressed at this time Being able to understand and support the hotel's rules and regulations, I would like to express my sincere gratitude to the guests on behalf of the hotel. After seeing the guests successfully completing the check-in procedures and entering our guest rooms, I feel an indescribable joy. It seems that only by improving our service skills can our guests come happy and leave satisfied. The weekly training program carried out by our hotel also promotes the standardization and initiative of employees in customer service, truly making guests feel "home". Thousands of great achievements and thousands of scenery, thousands of miles of beautiful mountains and rivers, I believe that we have no success or failure, only progress and regression. I believe even more that... the hotel will definitely rise steadily and become famous throughout the country with the joint efforts of all of us. . Finally, I would like to thank the hotel again for cultivating us, and sincerely wish you good luck all the way------------------------------ -------------------------------------------------- ---------------- Dear colleagues: Hello everyone! Today, I am very happy to hold the all-staff meeting and opening mobilization meeting of our hotel with you. Here, on behalf of China Petroleum Garden Hotel, I would like to extend a warm welcome to everyone who can become the opening veteran of our hotel. In the golden autumn, the fruits are fragrant. In this harvest season, China Petroleum Garden Hotel is about to celebrate its official opening on September 9th. , this marks that Zhongyou Garden Hotel is about to enter a new starting point, and a new milestone is being established in our hands.
Through your applause, I would like to express my heartfelt thanks and sincere respect to the hard-working hotel staff, my colleagues and my family members who care and support the hotel industry. Looking back at the days and nights and ups and downs in the preparation period, I feel deeply We are honored and proud that all the staff have worked together to overcome various difficulties and finally usher in the upcoming opening of our hotel. Here, on behalf of the hotel management, I would like to express my heartfelt thanks to everyone for their hard work during the preparations! I remember that more than a hundred people attended the last speech. We held the first plenary meeting in a simple workshop on the third floor. It was hot summer and everyone was sweating. Although the conditions were very poor, I could see from everyone’s faces that What I see is hope, the hope of the hotel. It has been nearly two months since the last meeting. It has been two months, whether it is long or short. I saw the changes in the expressions on everyone's faces, from hopeful expressions to confident expressions with professional smiles. I guess that now, everyone must be very anxious and eager to try it out. They are looking forward to the day when the hotel opens and show what they have learned in the past two months. What I want to tell you now is that the time to show your style is about to come. has arrived. Our current staff has reached more than 300 people. The team continues to grow and our strength will be unstoppable. Choosing Zhongyou Garden Hotel will be the most valuable professional experience in your career, and it will also be a choice you will have no regrets in your life. I also hope that you can prove that choosing you is a wise choice for Zhongyou Garden Hotel. Seeing the sweat you left during military training convinced me that you have super physical fitness; seeing your serious expressions during training made me believe that the future of Zhongyou Garden Hotel will be brighter. Thank you all for your hard work and sweat for the hotel. At the same time, I firmly believe that Zhongyou Garden Hotel will not disappoint you and will definitely bring you a promising future. Today's meeting is more like a family gathering than a meeting to encourage employees. We have come from scratch step by step. Both managers and employees have worked hand in hand to overcome difficulties one after another and meet new challenges one after another. They unite and help each other like a family. This shows me your sincere love for the hotel. Each of us is working for our own ideals and with a love for the hotel, so we are able to gather here today and reunite in this big family. Now that the hotel is about to open, every one of our employees is standing on the same starting line. As long as you are not afraid of hardship and tiredness, do your job well, and display your professional level and skills, I believe that you will create good results in a short period of time and let everyone pay attention to your style. Now that all the hardware facilities are ready for you, the next step is your stage to apply the knowledge you have learned into practice and provide customer service. I believe that you will be the brightest stars of Zhongyou Garden Hotel in the future. I am honored that our team has outstanding and dedicated leaders in various departments, who love their careers and work hard; I am proud that our team has so many outstanding employees and outstanding management talents. I welcome the meeting in such a mood and atmosphere On the day the hotel opened, it kept me awake. It was the most beautiful memory and touching history in my career. It will inspire me to devote myself to work full of hope and challenges with fuller enthusiasm and passion in the days to come. During the preparation period of the hotel, we encountered many difficulties, especially during the staff training period. Since the venue and equipment were not perfect, it affected the progress and effect of our training. These are very normal for a new hotel. Yes, but we must also pay enough attention to it. After all, we are about to officially open, which means we have the responsibility to let our guests have a perfect five-star hotel experience. We can no longer excuse our imperfections on the grounds of early preparations. I explained that the opening of the hotel is imminent, so I hope that all departments will make rectifications quickly during our trial operation, overcome various difficulties, and make all preparations for the opening. I hope that all employees will welcome the arrival of the celebration with high enthusiasm and skillful business.
Competition in the hotel industry is very fierce today. As the hotel general manager, I hope that all employees will focus on "everything is business-centered" and achieve "unity, mutual help, and collaboration" in future work. Always devote themselves to work as a master, and through Standardize management and provide customer service in strict accordance with professional standards