The quality of bathroom equipment and its installation has always been one of the building materials, decorative aspects of the dispute. Right now, winter is coming, the bathroom, this square inch into a hidden safety zone. Tragedy once again reminds us, bathroom equipment is qualified, installation and use of the correct, need to be taken seriously.
For a consumer "tragedy" occurred, the Consumer Protection Commission can only be "healed" after the fact, and to avoid "tragedy", the key lies in the consumer process of all parties to the "The first step in the process is to make sure that you have a good understanding of what you are doing.
A "fragile" shower room
Incident: Ms. Sun purchased a brand of shower glass in the warranty period has been two self-explosion, but fortunately no personal injury. The second incident, the product has exceeded the manufacturer's one-year warranty, the production unit insisted that the warranty period repair must be paid, and Ms. Sun that the explosion is due to the quality of the product caused by the problem, can not be more than the warranty period for the reason of shirking responsibility, she complained to the Yangpu District Consumer Protection Commission.
Because of the lack of tempered glass shower room related to the "three packages" regulations, mediation work appears weak. Mediators through consultation with the technical supervision department, to detect the broken tempered glass is quite difficult, it is difficult to distinguish responsibility. The factory insisted on charging for repairs on the grounds that toughened glass has four out of a thousand self-explosion rate, and does not exclude the consumer improper use and external forces. Finally, Ms. Sun for the right to cost considerations, did not accept the quality of identification to resolve disputes, and ultimately chose to pay for the repair, the production unit also promises to repair the cost price concessions. Warning:
Consumers in the purchase of shower room, to see the product specific manufacturer and contact information and whether the product has a certificate of conformity. To choose a more formal unit production, and keep the vouchers, in order to negotiate in a timely manner after the occurrence of problems. Once the tempered glass explosion, should retain the scene, if possible, should be the first time to notify the testing department. If it is determined to be a substandard product, consumers can ask merchants or manufacturers to assume responsibility without the limitations of the warranty period.
B "defective" bathroom
Incident: May 10, 2005, Mr. Zhu, a consumer to a building materials supermarket limited company to buy a set of imported Swedish bath price of 1420 yuan. In the installation process, the supplier proposed to charge another 100 yuan of accessories. Mr. Zhu wondered: I bought "Sweden" imported products, how to charge accessories? "Look, this is a domestic product in Guangdong." The supplier said so. A closer look, is indeed a product of Guangdong, Mr. Zhu is very angry, asked the supplier to return or economic compensation. But the supplier simply ignored the consumer's reasonable request. Mr. Zhu went to the Minhang District Consumer Protection Commission to file a complaint after dealing with the store to no avail.
The Minhang Consumer Protection Commission went to the store on the same day to investigate. The store is a new opening of a larger store, the vast majority of bathroom products are imported, due to the opening, management can not keep up, the label is provided by the head office. When Mr. Zhu found that there are problems with the label
After the store made corrections, but the supplier did not give Mr. Zhu a timely solution to the reasonable requirements. At the time of the purchase, Mr. Zhu had used a digital camera to capture evidence of the false labeling: the origin was "Sweden". Protection of Consumer Rights and Interests Act, the relevant provisions; although the invoice is not written on the origin, but objectively has been misleading consumers, there is suspicion of fraud, must apologize to consumers face to face, the sale of goods must be returned or given financial compensation. Warning:
Consumers in the purchase of imported products, to open their eyes, see the purchased goods labeled name, specifications, origin, price and invoicing is consistent, whether the outer packaging and the goods inside the same; where delivery of large items (especially valuables) must be in person to open the box and unpacking, inspection and signing, to beware of merchants to play tricky; once found that the business has a false propaganda. Misleading consumption violations, illegal behavior, immediately to the relevant departments to complain or report.
C "angry" shower
Incident: A few days ago, the Pudong New District Consumer Protection Commission received a complaint about the installation of the shower. Consumers reflect, at the end of April last year and a decorating company signed a decorating contract agreed that the decorating company package for consumers to decorate, the total contract price of about 60,000 yuan. After moving in at the end of last year, they always feel that there is a gas smell at home, but never found the problem. Until the purchase of the shower manufacturer to come to the home for a return visit, only to find that the long-standing gas odor is out of the shower installation problems. It turned out that the decorator had not used the special piping provided by the manufacturer, which led to an air leak in the shower piping. So, the consumer contacted the decorator to request the reinstallation of the shower piping, but the decorator was repeatedly delayed. Consumers had no choice but to seek help from the CPSC to solve the problem.
The Pudong Consumer Protection Commission immediately contacted the company. The person in charge of the decoration company said that since the consumer did not pay the balance of the project, the company does not have a warranty obligation after the decoration. For this point of view, the Consumer Protection Commission believes that the two sides of the decoration contract is signed under the circumstances of mutual voluntariness and equality, is real and effective, the decoration company should be in accordance with the contract agreed content to complete the decoration works, and to ensure the quality of the works. Moreover, the consumer's right to life and health should be the first, the decoration company can not be based on the consumer did not pay the balance as the basis for not undertaking the warranty obligations. After mediation, the decoration company admitted in the decoration process did not consider the safety of the shower, willing to reinstall for consumers, and after reinstallation by the shower manufacturer for acceptance. Warning:
According to "domestic gas fast water heater installation and acceptance regulations CJJ12 -86", the installation of water heaters must be installed by professionally trained, and get the local city gas management department issued by the training certificate of personnel to install. Water heater installation must be checked and accepted by the local city gas management department before operation. Consumers should not be greedy for convenience, by the decoration company and installation, must be installed by the shower manufacturer's professionals at home. Safety is not a child's play!