Property management is conducive to extending the service life of the property and improving its use function. I have compiled the Measures for the Administration of Residential Property in Huainan City for you, hoping to help you.
Chapter I General Principles
Article 1 In order to realize the grand goal of building a harmonious Huainan and let the people of the whole city live and work in peace and contentment, according to? People-oriented, serving the people, clarifying responsibilities, strengthening management and scientific development? Requirements, according to the relevant laws and regulations of the state, these measures are formulated.
Article 2 The term "residential property management" as mentioned in these Measures refers to the comprehensive management of residential quarters (including groups) to provide a safe and comfortable living environment for owners and users.
Third city and county (District) real estate administrative department is the competent department of residential property management. Neighborhood offices and Township People's governments shall assist the real estate administrative departments in supervising property management activities and coordinate the relationship between property management and community construction.
Community committees, owners' congresses, owners' committees and property management enterprises (units) shall, in accordance with their respective responsibilities, support and cooperate with each other to do a good job in property management in residential areas.
Article 4 Property management in residential areas shall follow the following principles: the principle of handling affairs according to law and clearly defining rights and responsibilities; The principle of combining owner's self-discipline with professional property management; The principle of consistency between services and charges; The principle of equality of rights and obligations between owners and property management enterprises; The principle of combining territorial management with industry management; The principle of unified management and fair competition.
Article 5 Basic requirements of residential area management services: complete supporting facilities to facilitate people's life; Management code of conduct, active and enthusiastic service; Facilities and equipment are in good condition, and daily maintenance is timely; The road is smooth without pits, and the vehicles and pedestrians are safe; Greening does not expose loess, flowers and plants do not wither; Garbage removal on time, clean and beautiful environment; Rich community culture and harmonious owner relationship; Safety facilities are in good condition and public order is good.
Chapter II Owners' Rights
Article 6 Sanitation and cleaning services.
The main and secondary roads in the community are cleaned by special personnel every day, and the domestic garbage is cleaned every day. Green belts and flower beds should be free of weeds and discarded objects, and be exterminated regularly; Clean the stairs and wipe the handrails at least once a week.
Seventh greening, beautification and lighting services.
(a) the greening and lighting of new residential areas shall be built by the development and construction unit according to the plan and delivered to the property management enterprise for management.
(2) In the old residential area, there is no loess exposed on both sides of roads and flower beds, and the roads are smooth, hardened and without pits and grooves. If the lighting fee is included in the property fee or collected, the lighting time of street lamps and corridor lamps shall be guaranteed to be no less than eight hours every day, and the lighting facilities shall be in good condition.
Article 8 Public order maintenance services.
(a) the implementation of property management and service standards to reach more than one level of residential areas, the main population to implement 24-hour duty, community key parts on duty every 2 to 3 hours.
(two) the residential area without property management, the original property unit should be guaranteed from the aspects of personnel and funds, and do a good job in the security of the community.
(three) no property units, no property management of residential areas, by the street office to coordinate and organize the work of protecting the building and protecting the hospital.
(4) The public security department should use it? The light is flashing? Project, strengthen patrol in key periods of residential areas, so as not to leak a residential area and reduce all kinds of cases.
(5) When examining and approving the property fees, the price department should fully consider the cost of maintaining public order and ensure the service of maintaining public order.
Ninth property parts, facilities and equipment daily maintenance services.
(a) within the warranty period, the development and construction unit shall be responsible for the maintenance.
(2) Outside the warranty period, according to the Implementation Measures for the Management of Maintenance Funds for Facilities and Equipment in Residential Areas of Huainan City, the maintenance funds can be used for overhaul, renewal and transformation, and the property management enterprise will put forward a use plan, which will be implemented after deliberation by the owners' committee and approval by the owners' general meeting; Owners and users are responsible for medium and minor repairs and on-site coordination of property management enterprises.
(III) Property management enterprises (units) shall ensure that the daily operation and maintenance of parts and facilities and sanitation facilities used in residential areas are basically intact, and manholes, septic tanks and pipelines are unblocked once every six months. Maintenance costs, the implementation of property management, property management companies are responsible for; Without the implementation of property management, the original property unit is responsible for; All owners are responsible for scattered households.
Tenth indoor self-use parts maintenance services.
For the maintenance of the owner's own parts, please ask the property management enterprise or the municipal property management convenience service center and relevant units to carry out paid maintenance services, and the expenses shall be borne by the owner.
Eleventh water, electricity, gas, heating, communications, cable television and other security services.
If the owner pays the above-mentioned service fees in full and on time, it is necessary to ensure the normal use of the above-mentioned service items, and it is strictly forbidden to suspend the above-mentioned services at will. If it is really necessary to pause for some reason, you need to inform the owner in advance.
Twelfth community cultural and sports activities.
All property management enterprises (units) focus on organizing healthy and progressive community cultural and sports activities at least once a year. In residential areas where property management is implemented, cultural activities should be carried out according to the different service levels of the community.
Chapter III Obligations of Owners
Thirteenth consciously abide by the residential area management regulations and the owners' convention, actively participate in the establishment of the owners' meeting and the owners' committee, and cooperate with and support the property management activities implemented by property management enterprises in accordance with the owners' convention, property service contract and property management system.
Fourteenth consciously safeguard the public health of the community, and do not dump all kinds of garbage such as life and construction at will. Domestic garbage should be bagged as required; Construction waste, such as muck, spoil, waste, etc. generated by decoration, shall be declared by the property management enterprise (unit) to the administrative department of city appearance, and shall be removed according to the regulations.
Fifteenth consciously protect the greening of the community, do not damage the green space and flowers and trees in the community, do not dig holes and borrow soil in the community, and do not change the unified layout of greening.
Sixteenth consciously safeguard public order in the community, and prohibit the stacking of flammable, explosive, toxic and radioactive substances or the discharge of toxic and harmful substances.
In addition to planning, entertainment, catering and other places shall not be set up in the community; The construction and business hours of entertainment, catering and other places built and planned in the community shall not exceed 10 at night, so as not to affect the rest of others.
Conditional residential areas, vehicles in accordance with the provisions of storage or parking; No conditions, according to the location designated by the management unit, shall not be parked at will; No sundries are piled up in the stairwell and no bicycles are parked.
Seventeenth consciously pay property management service fees and water, electricity, gas, heating, cable TV, telephone and other fees according to the standards agreed or approved by the price department. If you are not satisfied with the service, you can complain to the competent department or bring a lawsuit to the court. Individuals may not refuse to pay property management fees for any reason.
Eighteenth consciously care for community public facilities and equipment, and shall not intentionally damage; Man-made damage, the responsible person shall pay compensation according to the price.
Nineteenth it is strictly forbidden to dismantle and change the structure of the house without authorization, and carry out indoor decoration according to the regulations. Decoration should be subject to the management of property management enterprises (units). Before the decoration starts, it shall inform the property management enterprise (unit) and sign a decoration management service agreement with it to clarify the rights, obligations and liability for breach of contract of both parties.
Twentieth residential areas are strictly prohibited to change the use of houses without authorization, and it is strictly forbidden to build them without authorization.
Twenty-first shall not arbitrarily set up stalls in the community. With the consent of the owners' meeting and reported to the relevant departments for approval, the stalls set up shall be subject to the management of the management unit, operate regularly and at fixed points, improve the environmental sanitation of the stalls, and maintain the order of the stalls.
Chapter IV Division of Responsibilities
Twenty-second property management and charge responsibility.
(a) the implementation of property management in residential areas, property management enterprises (units) to do a good job in community service and management, according to the service level standards, in accordance with the principle of high quality and good price, according to the service contract and the relevant provisions of the charge corresponding fees, and the implementation of service and charge publicity system. The administrative departments in charge of price and real estate should seriously investigate and deal with acts that infringe on the interests of the owners by privately increasing the charging items or only charging but not managing or charging more and managing less.
(two) residential areas that have not implemented property management, the specific charging items and charging standards shall be approved by the original property unit at the price department.
(three) residential areas without property management units, the neighborhood offices where the property is located will report the charging items and charging standards to the price department for approval.
Twenty-third for refusing to pay the property service fee, the property management enterprise (unit) may apply to the court for a ruling.
Twenty-fourth residential greening, cleaning, public order maintenance responsibility.
(a) the implementation of property management in residential areas, property management companies should do a good job in greening, cleaning and public order maintenance. For residential quarters that have been poorly managed for a long time and have been greatly reflected by the owners, the real estate administrative departments should promptly investigate the responsibilities of relevant property management enterprises.
(two) residential areas without property management, the original property unit or the construction unit is responsible for maintaining the greening, cleaning and safety of residential areas.
(three) no property units, no property management of residential areas, street offices are responsible for coordinating and supervising the greening, cleaning and guarding of residential areas.
(four) the public security department shall guide, supervise and manage the safety work in residential areas, and immediately deal with the safety accidents reported by the management unit.
Twenty-fifth water, electricity, gas, heating, communications, cable television and other maintenance responsibilities.
Water supply, power supply, gas supply and other units shall bear the responsibility for the maintenance and conservation of relevant pipelines, facilities and equipment within the property management area according to law. After receiving the call from the main line for emergency repair, you should rush to the scene for emergency repair as quickly as possible.
Article 26 The relevant units shall immediately stop the acts of destroying the greening of residential areas, dumping domestic and construction wastes at will, causing noise pollution, setting up stalls at will, and damaging the city appearance and environment, and report to the municipal administrative law enforcement organs, which shall punish them in accordance with the relevant provisions.
Twenty-seventh do not listen to discourage, demolition of housing load-bearing structure, shall be punished by the municipal construction administrative department according to law.
Twenty-eighth of the occupation, damage to the property * * * parts, * * facilities and equipment, affecting the lives and work of others, by the municipal real estate administrative departments in accordance with relevant laws and regulations will be punished.
Twenty-ninth of the flammable, explosive, toxic or radioactive substances piled up in residential areas, or the discharge of toxic and harmful substances, the management unit found, to immediately stop, and report to the public security department, the public security department will be punished according to law.
Thirtieth owners' congress is a mass self-discipline organization that represents and safeguards the legitimate rights and interests of all owners in the management area. In the residential areas (groups) of more than 20,000 square meters in this Municipality, in principle, the owners' assembly and the owners' committee shall be established.
(a) new residential areas meet one of the following conditions, you can set up a general meeting of owners:
1. The occupancy rate is over 50%;
2. The first batch of properties has been delivered for 2 years, and the occupancy rate exceeds 30%;
3. The first batch of properties has been delivered for 3 years.
(2) The owners' meeting shall be established in the newly-built residential area, and the owners' representative, the construction unit and the residents' committee where the property is located shall form the preparatory group for the owners' meeting. Under the guidance of the real estate administrative department of the people's government at the county level where the property is located and the sub-district offices (township people's governments), the construction unit will take the lead in preparing for the owners' meeting.
(three) the establishment of the owners' meeting in the old residential area, the owners' representatives, property management companies and social neighborhood committees form a preparatory group, and the county real estate administrative department takes the lead in preparing for the owners' meeting.
(four) the county real estate administrative department is the management department of the owners' committee, which specifically coordinates and handles the problems within the owners' committee and with the property enterprises.
Thirty-first new residential areas in accordance with the provisions of the Ministry of Construction "Interim Measures" and "Interim Measures" of Huainan city property management bidding management, must implement the preliminary property management bidding; When hiring a new property company, the old community with an area of more than 20,000 square meters should also implement property management bidding.
Article 32 These Measures shall come into force as of the date of promulgation.
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