Five annual work plan for the operations department
Time flies, always passing unnoticed, our work and into a new stage, it is time to think seriously about how to write the plan. I believe that we are again worried about writing a plan? The following is my organization's annual work plan for the operations department 5, for reference only, welcome to read.
Annual work plan for the operation department Part 1First, the annual work objectives of the project operations department
1, the establishment of a sound departmental management system, strengthen the performance appraisal, improve the salary system, develop an effective training program, to create a cohesive, competitive and harmonious team.
2, the establishment of a sound customer service system and staffing, improve the quality of customer service personnel team, guide customers to the use of the site and the importance of; thus further enhancing the value of network marketing. 3, the implementation of the new operating mechanism (project responsibility system), while the departmental costs of scientific and effective division, so as to promote the healthy and rapid development of various business segments.
4, in accordance with the company's 20__ annual target planning, take the initiative to integrate the Shiyan market, solid foundation, increase revenue, the company's "professional, innovation, collaboration, hard work, service" business philosophy throughout the overall work, and strive to achieve the smooth realization of the annual business objectives. Second, the post and job responsibilities 1, departmental staffing plan:
a.b. c. d. e.
Automotive plate: staffing operations staff 1, editor 1. Real estate plate: staffed with 1 operator and 1 editor. Home building materials sector: staffed with 1 operator, 1 editor. Medical sector: staffing operations staff 1
Talent, tourism, dating and other sectors: staffing editor 1
2, the project operations director responsibilities:
A, according to the reality of the company, the development of the department's appraisal system;
B, according to the task of the company to ensure that the department to complete the full annual and monthly program C Strengthen and stabilize team building, improve the overall quality of the team;
D, timely reporting, analysis of industry information, advertising product information, in order to promote the company's timely adjustment of strategy; E, strict implementation of the business workflow, with the coordination of the work of other departments;
F, to strengthen the management of customer files, monthly statistics by industry, and report on the results of the statistics, G, the strict implementation of the company's G, strict implementation of the company's payback system to prevent the occurrence of bad debts; H, obey the company's leadership of the work arrangements, and strict implementation.
3, project manager responsibilities:
A, obey the company's leadership arrangements, comply with the company's management system;
B, the development of the annual activity plan, and write a planning program;
C, strengthen the management of customer files, statistical analysis of the monthly and timely reporting of statistical analysis results, D, according to the annual planning, development of investment promotion program, and advance D, according to the annual planning, development of investment promotion program, and one month in advance to ensure the smooth progress of the activities;
E, timely reporting on the progress of work, and strengthen the communication with the department head and other departments;
F, after-sales service into the performance appraisal of the project's activities and work in a timely and effective program and summarize;
G, subject to the company's leadership of the work arrangements, and strictly implemented.
4, project account manager job responsibilities:
A, obey the company's leadership arrangements, comply with the company's management system;
B, to assist the project manager to carry out their work, and actively with the completion of the head of the department and the project manager to account for the work; C, the daily customer visits, to establish the target customers and potential customers, the establishment of customer files; D, customer relationship management, to maintain effective communication with customers, to enhance the ability to carry out business; D, customer relationship management, to maintain effective communication with customers, to enhance the ability to carry out business. D, customer relationship management, maintain effective communication with customers to enhance the ability to carry out business; E, timely reporting of work progress, strengthen communication with direct leadership and other departments; F, after-sales service into the performance appraisal, all customers once a month to visit; G, to comply with the company's leadership of the work arrangements, and strict implementation.
5, the project editor job responsibilities:
A, obey the company's leadership arrangements, comply with the company's management system;
B, browsing, editing, categorization, sorting, auditing, modifying, deleting, publishing, planning, and promotion of website-related content.
C, update and maintain the forum, website home page, channels, thematic sites. D, pay attention to the website popularity is rising, the topic is timely.
E, timely reporting of work progress, strengthen communication with department heads and other departments. F, with a strong sense of market and service, with the business to carry out the work. G, obey the company's leadership of the work arrangements, and strict implementation.
Third, the project operations department annual business master plan
1, automotive plate: optimize and upgrade the website program, continue to car shows and other activities (urban, urban and rural) as an opportunity to vigorously expand related business. Through the Shiyan Auto Parts Chamber of Commerce, moderate operation of the "auto parts city network". At the same time, the integration of various brands of car clubs, the launch of a unified interactive platform for car enthusiasts. At the same time with the oil company to discuss the joint launch of the BaoDian PetroChina or Sinopec card.
2, real estate plate: optimization and upgrading of the site procedures, the launch of the spring and autumn version of the Shiyan housing map, and the Shiyan Real Estate Development Enterprises Association to jointly carry out housing exhibition activities. Self-organized housing, photography
Photography, group-buying activities.
3, home plate: optimization and upgrading of the website program, make full use of the existing QQ group, joint merchants to carry out 6 home furnishing building materials and home appliances group purchasing, planning and implementation of home furnishing manual project, liaison with the handover district to carry out home furnishing merchants to display, and at the same time to carry out on-line designers and other activities.
4, medical plate: good service to mature customers, and strive to develop new customers, in the stabilization of the existing basis, pay attention to the medical plate of innovative services and tapping into the potential to expand, and strive to maintain a stable growth in the medical plate customers.
5, comprehensive plate: talent, tourism, dating and other columns of the promotion and operation, enhance the site's visibility, gather popularity, contact customer relations, and produce double benefits. Fourth, the annual activity schedule
V. Business income annual total plan
Project Operations Department annual operating amount of the total plan for 600,000 yuan, the main source of income from advertising and activities. Among them, the automobile auto parts plate 200,000 yuan (advertising 100,000, activities 100,000
million), real estate and home building materials plate 200,000 yuan (advertising 100,000, activities 100,000), medical plate 120,000 yuan (advertising revenue), the other boards of the comprehensive income target of 80,000 yuan. Sixth, the budget business income distribution model details
Budget total business income: 600,000 yuan (activities deducted from the basic business expenses, deducted from the direct rebate) Salary expenses: 1500 (monthly salary)_6 (number of people)_12 (months) = 108,000 yuan; business commission expenses: 600,000_15% = 90,000 yuan;
Performance payroll expenses: 1000 (base)_4 ( Number of people)_12(month)=48,000 yuan Marketing expenses: 600,000_10%=60,000 yuan; (hospitality, holiday gifts) Tax expenses: 600,000_10%=60,000 yuan; Total budgeted profit: 258,000 yuan
Technology 3000(base)_4(number of people)_12(month)=144,000 yuan Management 20__(base)_3(number of people)_12(month) = 72,000 yuan office 2.4 (housing) +0.6 (electricity) + other
Operations Department Annual Work Plan Part 2General:
With the rapid development of the online shopping industry, the opening of the online store has now become an indispensable sales channel, in line with the Lei's products in the B2C platform to make a certain market, specially formulated for the program, in the future work, strictly in accordance with the implementation of this program! Implementation, Zhang Yingtao is fully responsible for all the work of the store, and strive in the shortest possible time, the least investment, occupy the market, steady progress, rapid returns!
Shop process:
The first step: register members Prepare: e-mail, cell phone number;
The second step: real-name authentication Prepare: the same ID card user name bank card;
The third step: release of goods Prepare: product images, product description information;
The fourth step: store business Prepare: at least ten product information;
Operation management: at least ten product information;
Management:
1, personnel allocation
Taobao store in the early stages, temporarily only one person, to be Taobao store after the official operation, you need to ask a customer service staff.
2, product management
Product pricing: before pricing the product, need to be in the same industry, the price of similar products to compare, analyze, and then pricing, can be released;
Product information: shooting, processing, uploading, publishing, each step must be strictly completed;
Product descriptions are rich in content, the product images are clear and realistic, the customer to see the description of the products and product images, can be attracted to it;
Regular weekly shelves, product data collection, organization, update, product updates in a timely manner to achieve store product diversity.
3, store promotion
Promotion methods:
Free promotion: free promotion: free promotion of the main: blogs, forums, mailboxes, as well as group chat and other free promotional methods
Paid promotions: paid promotions are mainly Taobao internal and external promotions;
Internal promotions: refers to Taobao Mall in the internal: through the Ali mom, Taobao guest, Taobao through train and other promotional platforms. Taobao through train and other promotional platforms to promote.
External promotion: in Baidu, Google and other search engine sites, Tianya community, Youku, and other large portals for paid promotion.
Note: free promotion does not violate national laws, do not disclose company secrets under the premise that can be freely disseminated, released, every holiday, must do a good job in advance of the promotional planning program, well-prepared; paid to promote the need for Taobao administrator to apply for a written way, by the Lei total approval, can be paid to promote the administrator must be carefully analyzed to promote the effect of the cost of advertising as far as possible to reduce costs, and to achieve a certain level of marketing. Reduce costs and achieve certain marketing results!
Daily work points:
Open Taobao store is very simple, but the good management of Taobao store, fast earnings, it is not a simple thing, but also need to work in the day-to-day work, spend more effort to study, to think, how to product keywords, store information spread to more people, so that more customers to store view, collection store, and turnover.
With customers
In Taobao open online store, whether it is buyers or sellers have their own steps to do things! And as a seller of us, it is necessary to take on more obligations, do more things, in the daily operation of the online store, I think it is necessary for us to do the following points.
1, not humble, as a Taobao seller, I position myself as a service provider for all buyers friends! I think we should respect our customers, we should care about our customers in every way, and we should be careful and precise to be a guide for our customers and friends! For friendly advice and comments, we gladly accept, and very grateful; and unreasonable requests and accusations, we categorically reject, and even to be complained!
2, understanding, we should learn from the spirit of Wang Yongqing selling rice, thinking about what customers think, anxious customers anxious! Precise understanding of the meaning of the customer, and quickly recommended for customers out of the favorite baby! Generally buy the product is not good friends will quickly ask the store to change or return what! Of course, timely payment and evaluation is of course the best, the old customer necessary "disturb" is also necessary, such as holidays, send a greeting; such as the seasonal changes, there are new goods on the shelves, send a reminder! But I think we can not ask too much of the customer, my only requirement for customers is: reasonable!
With colleagues
Taobao store on the right track, art, editing work is almost not too important task to do, the most important ` task is to promote, so Taobao store formally operated, all the staff should be in accordance with the Taobao store manager's planning, to help do the promotion, work together, Taobao store slowly bigger and stronger, Taobao Mall to lay a good foundation!
Development goals
After the official operation of the Taobao store, I immediately registered pat, in a month and a half must be Taobao, pat all the basic work of the two platforms, and then go all out to open up the market, to maintain good market sales at the same time, and strive for the end of the year before the preparation of the mall ready to go!
Dedication In order to create a professional online store with influence, to win more benefits for the company, but also to achieve their own value of life, living up to Mr. Lei's high expectations, resolutely entrepreneurial mentality to work as their own to actively complete the work, to develop a brand strength and profitability value of the network sales platform.
I take the methods described above, the actual operation of the implementation, do a good job of comprehensive store operations, contributing to the store's revenue, brand development, do a good job of comprehensive development work, even if the necessary measures to absorb the more advantageous methods, steady progress, rapid gains!
Operations department annual work plan Part 31, open up
The company's business department after successive changes, __ years to finalize the director mode, which makes the Department of business capacity to be strengthened, but the relative point of view to open up the strength of the lag, which should be in the __ years of the business need to focus on the improvement of the work of the business in a timely manner to grasp the first-hand information is to determine the success or failure of the business of the main factors. One of the main factors determining the success or failure of the business. Furthermore, there is no keen market insight, it is easy to lose sight of the goal, lost direction, the market position can not be improved, has been to follow the pace of the market, rather than combining their own strengths to guide the market towards.
"Internal and external combination" is to improve the phenomenon of a plan, the so-called "internal",
First, is to increase the information search staff (2 people), have a certain market sales experience, can be made to the company's focus on the industry to grasp the services of the first-hand information. The ability of first-hand information materials. Through the establishment of such systems as finance, government, foreign-funded enterprises and other engineering files. Thus, the Department of Business information can really be made to the point to the surface of the control ability.
Second, the project information is divided into two categories of key projects and general projects, the technical departments to cooperate with the strength of the different levels and different, so that the project can be divided into primary and secondary, in order to focus on the strengths of the key projects for the success rate. This classification can be avoided first of all due to frequent bidding, the success rate is not high impact on the technical department of the military heart, and secondly can make the business sector does not feel that there is information companies do not pay attention to, and thus the loss of confidence in the search for information.
Business in most cases is a wide variety of thin income, which began to refer to the "outside",
First, make full use of the network, has now entered the information age, and the company was engaged in the information industry, but __ years of insufficient attention to the network, and even occurred without their own Web site leading to the project can not follow up the situation. The establishment of the company's website is urgent. Establishment of the company's website without delay; and then there is the use of the network to search for information, develop business perspectives, and actively participate in some of the network bidding project opportunities are equal.
Second, the use of industry insiders to provide information, __ years there are some examples of success, this resource is very valuable, but also need to focus on the maintenance of the strengthening of communication and contact, so that it becomes a system of a habit. This resource also has a very deep space for expansion, __ year must be strengthened to deal with, cooperation companies, equipment company sales staff are potential company business personnel. This requires the company's policy in this area of special inclination.
2, digging
To make this year's business tasks successfully completed, digging work is a must, the need to explore the potential of customers, but also to tap the potential of personnel. The continuation of the project of old customers and old customers introduced by new customers is currently the most important means of business, this type of business is the embodiment of the strength of the company, but also a return on the company's services, but this type of business is still a deeper potential can be dug, in other words, the Department of Business should assume the continuation of the relationship with the excavation of the potential business work. Regular visits, timely reflection, as well as with the engineering department to do a good job after-sales work. Here also need the coordination and cooperation of the engineering department, the business sector commitment is basically the engineering department to realize the things, the pace is not consistent some times may cause extremely serious consequences. The personnel potential to tap, is to improve work skills, speed up the efficiency of work, enhance professional knowledge of a training and learning process, regular in the company to learn professional knowledge, timely participation in the community of some of the thematic meetings, exhibitions, as well as diligently down to the construction site, in-depth to the tender describes every aspect of the work.
3, management
At present, the company's business sector by the two directors in the operation and management, there is a specific division of labor as well as responsibilities, and grass-roots employees are currently only five people, from the perspective of the development of the company, is the need for a more comprehensive management system to manage each department, especially the business sector, which may have a direct impact on the development of the company's good or bad departments. __ year business department should be combined with the company's existing system, specifically to develop a set of feasible operating system, the content should include: reward and punishment mechanism, attendance subsidies, travel reimbursement, training programs, project analysis, monthly summaries and other aspects.
4, coordination
The company's current project time is generally more compact, in order to complete the task, more or less will appear between the department's work steps are inconsistent phenomenon, how to avoid the emergence of such a phenomenon, and try to minimize the adverse consequences arising from this is also the business sector this year is a key focus of the work. This includes cooperation with sister departments and contact with customers.
Annual work plan of the operation department Part 4The new year is coming, but the competition in the same industry will continue to intensify, in the face of a variety of severe situations and pressures, in the new year, we will further change the business philosophy, research new and take some of the previous effective measures, all-round to promote the development of the branch's various businesses, so that the work of the year _ have a good start. Deposits are fundamental to the survival of the bank, the bank will start from the following aspects, vigorously carry out deposit marketing.
1, strengthen services, play advantage, stable increase in savings deposits, the implementation of specific measures.
First, the establishment of the deposit work responsibility system, the competent leadership personally grasp, sub-groups in charge of a specific grasp, all staff *** with the grasp; Second, further improve the assessment and incentive mechanism, firmly establish the idea of grasping the deposit is to grasp the benefits of the idea of the distribution mechanism from the full mobilization of the enthusiasm of the staff to increase deposits; Third, the use of the beginning of the year of the branch's "100 days of savings deposits competition activities "into the neighborhoods, enterprises and institutions for publicity, to talk directly with customers face-to-face, publicity should be in-depth, meticulous, can not go through the process, a formality, while making good records, to learn about the customer's demand, fixed-term deposit information and regular arrival date, and strive to allow customers to handle the business of the bank for the old customers to contact more, to strengthen the communication and consolidation of the old generation of the new, to bring point to point, a comprehensive spread of the bank. To take the point to lead the face, the full spread, give full play to the power of teamwork, so that each of our incremental products to the practical; Fourth, give full play to the bank's personal liquidity loans, integrated credit loans and other business brand advantages, to increase the loan to attract deposits and absorption of margin deposits, which part of the key marketing object for the administration, enterprises and institutions executives and assets of more than __ million yuan of the individual business owners customers. Fifth, the comprehensive use of our bank has developed mature financial products, integrated image packaging, play a good marketing "combined fist", the bank's gold Ruyi financial package, household information, 96558, Ruyi UnionPay card and individual integrated credit, housing mortgage, auto consumer credit business and other financial products for systematic publicity and marketing. Sixth, we should do a good job of timely return visits to customers, so that customers can actually experience the sincere service of Bank of Ningxia. To let them remember the Bank of Ningxia Guyuan sub-branch, customers such as other aspects of the requirements should be as far as possible to meet, improve the efficiency of the work.
2, take effective measures to promote the steady growth of public deposits.
First, strengthen the management of public deposits, the establishment of account managers one-on-one responsibility system; to _ years in my bank opened an account based on the unit, especially the zero-balance account to conduct a mapping of the situation, to find the bank account in my bank does not deposit the reasons for the implementation of the field to effectively collusion, and strive for its account in my account with the deposits to ensure that some of the customers to become our loyal customers; second, to seize the local economic hotspots, to capture the deposit information in a timely manner, in-depth excavation of the deposit information, to ensure that the customer is a good customer. Capture deposit information in a timely manner, in-depth excavation of key industries, key projects and key deposit potential of large households, starch industry, material circulation, grass and livestock processing industry, coal and electricity industry, grain and oil, and other industries as the focus, continue to provide key deposits of large households to provide funds, settlements, cash, information and other full range of financial services, to cultivate new deposit growth, the focus should be placed on the financial, water conservancy, land; three, eyes outward. Actively looking for high-quality deposits, increase the attack, expanding in the marketing area, the neighboring excellent customer choice marketing. Fourth, strengthen the full bank acceptance business marketing processing.
3, actively develop intermediate business, further implementation of the operation of the agency business, do a variety of collection and payment and other intermediate business market development, especially the financial payroll and high salary industry payroll account marketing, and further strengthen with the collaborative unit has been more in-depth business cooperation, to broaden the intermediate business marketing channels.
Second, increase the credit marketing efforts, and strive to improve the quality of credit assets and comprehensive benefits.
In Guyuan belongs to the relatively backward economic region, the industrial base is weak, but the commerce circulation is more active plus the support of coal, power plant, oil development, aircraft factory construction, starch processing characteristics of the industry will become an important growth point of the Guyuan economy, in the year of the bank adhere to the "service local economy, services to small and medium-sized enterprises," the market Positioning, the focus will still be closely around the city residents, good small and medium-sized enterprises and individual private owners to carry out business, for high-end white-collar customers and individual private owners, to seize their hearts, and actively put the Ruyi white-collar pass and the integrated credit loan business for publicity, in addition to good housing mortgages and good small and medium-sized enterprises and individual private owners of the liquidity loan to increase the cooperation with the Guarantee Corporation to solve the problem of difficult guarantee, to choose some good customers to do, to choose some good customers to do, to choose some good customers to do. Select some good customers to do, through the credit leverage to meet the customer, to customer deposits, credit and other business package into our bank, based on the interests of the bank, to be more for the sake of customers everywhere for the customer to come up with ideas, think of ways to gain the trust of the customer, so as to achieve a win-win purpose.
2, to further strengthen the national macroeconomic and industrial policy, regional economic policy research, grasp the focus, and actively support the advantageous industry customers, optimize credit investment. Under the premise of effective risk control, credit investment is targeted according to the specific circumstances of customers. Telecommunications, electricity, oil, tobacco and other monopoly industries, to increase the power of marketing, and actively involved in the fight for more market share, so that quality customers do not relax, there are prospects for the development of the credit market does not relax.
3, change the business concept, give full play to the bill discounting and bankers' acceptances business of short-term financing function, bankers' acceptances in the development of Guyuan slower, most customers just surface understanding, awareness is not in place, a small part of the other professional banks, but the timeliness is not strong enough to meet the needs of customers' business development. This is an opportunity, in __ years as long as we publicize in place, service to keep up, we can fight for this part of the customers in our bank for business. In addition to increase internal and external discounting efforts to increase the volume of bill discounting, increase revenue and generate profits.
Operation department annual work plan Part 520__ year operation department under the leadership of the leadership team, under the care and support of the party committee, around the development as the main body, to adjust the main line, to reform and innovation as the driving force, comprehensively improve the level of business management of the work requirements, closely around the work of the key points, the difficulties, the main points of the deployment of the work, the refinement of the work, the steady development. Actively explore new ideas for operation and management work, and solidly promote the innovative development of the management work, to maintain the good corporate reputation of the mall, and provide a strong guarantee for the smooth operation of the work. In the first comprehensive inspection of the headquarters in August, our store ranked first among 36 stores. Now the main work is summarized as follows:
First, continue to increase the management efforts to consolidate the basic management, and effectively carry out the day-to-day work to improve the level of service management.
According to the headquarters of the "inspection work content and standards", "departmental supervision and inspection of the work program" of the mall's service work for inspection, supervision and assessment. In order to avoid the staff in the service work of slack thinking, increased cross-checking efforts to ensure that the daily inspection of not less than 6 times, and daily arrangements for an operations section and a second-line management of the Department of Operations for unannounced visits, high-density, irregular inspections to a certain extent to enhance the staff consciously abide by the rules and regulations and standardize the awareness of the service, to ensure that the smooth progress of the operational work. Daily inspection, in strict accordance with the Ministry's requirements of the inspection content of the staff: discipline, appearance, service standards, the implementation of the work system, facilities management, environmental quality and other aspects of the cycle of inspection, the weekly development of 5-6 key inspection projects, will check out the problem of the implementation of the counter, the person responsible for the review and at the specified time, to motivate the advanced, spurring the backward, and drive the staff to gradually improve the work of individuals. Through the unremitting cycle of inspection, rectification, review and notification, effectively standardize the details of site management, and consolidate the basic management.
In order to standardize the management, publicize the corporate culture and philosophy, and stimulate the enthusiasm of the staff to work, the "morning meeting management approach" has been revised to formulate the "new morning meeting management approach" and issued to the implementation of the shopping malls. The new revision of the "morning meeting management approach", not only added the company's "service concept" and "basic work requirements", and the spirit of enterprise, corporate culture has become a big morning meeting must memorize the content, which is conducive to stimulate the enthusiasm of the staff to work, so that the essence of enterprise culture This is conducive to stimulating employees' enthusiasm for work and making the essence of corporate culture y rooted in their hearts. In addition, on-site training or work guidance requires each shopping mall to use small stories, cases, games, competitions and other lively forms of employee participation, active interaction, fully mobilize the enthusiasm of employees. In order to effectively strengthen the site management work, to ensure that the implementation of various systems, norms and implementation, the Department of Operations in October began to implement the "Management Rectification Notification Form" system, filled out by the Operations Division staff need to rectify the content of the mall to be signed by the receiving staff within 8 hours after the specific rectification measures filled out in detail, signed by the manager to report to the Department of Operations on-site operations section, for review. The parts of the review failed, recorded in the weekly report of operations management, the corresponding deduction.
Second, to strengthen service innovation, service exchanges, focus on improving service skills, create a service brand, promote the overall service level of the mall continue to improve.
In order to promote the company's service, management level of improvement, to train a number of "professional knowledge to ask, post business difficult to not be able to operate the technical expertise" of the various positions of professionals in June in the mall within the scope of the "service month" activities. Activities to "skills training" as the theme, carried out a "skills competition", "salesman" and other evaluation activities, through the competition, to promote the exchange of service skills between employees, to stimulate the staff to take the initiative to learn service knowledge. Through the competition activities, it promotes the exchange of service skills among employees and stimulates the enthusiasm of employees to take the initiative to learn service knowledge and study business skills. And after the end of the quality service month, the arrangement of the elected technical skills demonstration exchanges, the shopping malls to use the morning meeting time to organize the staff to listen to the post technical skills demonstration of commodity demonstration and skills demonstration, and effectively promote the exchange of staff and learning, to achieve the expected results of the demonstration of learning.
Service stars also showed their good quality and skills, teaching by example, patience and meticulous explanation and guidance for employees. Through this exchange of activities, so that employees have a deep understanding of their own gaps, to find the direction of the work, especially the service skills stars of passion, perseverance, perseverance, tell us: "have to pay, there will be a return". Employees have expressed that they want to practice well in their daily work and study, practicing the service skills and learning from the service stars.
Around how to improve the staff's detailed service level, the ability to communicate with customers, set up a correct service mentality, how to grasp the consumer psychology, the Operations Division in October to organize staff learning, and combined with the "service month" activities, employees are required to learn from the experience of the daily work of the success of the service experience, to carry out essay contests and service demonstration activities.
Third, to carry out a variety of forms of training to improve the level of business management and staff service level.
In response to the increase in new employees after the Spring Festival, in order to follow up on the assessment of employees on the company's mastery of rules and regulations, and enhance the awareness of employees to regulate the site discipline, the Department of Operations in March issued the "Organization of the front-line employees to learn the rules and regulations," the notice, requiring the shopping malls to take a variety of forms of training for employees, and on April _ - - - - -, the malls to take a variety of forms of training. And April _ - 16 on all employees took the test. This **** 1230 employees participated in the examination, 1123 employees passed the examination, 107 employees failed the examination, pass rate of 91.30%.
In order to improve the overall service level of the mall and basic management personnel, the comprehensive quality of excellent service personnel, and do a good job of "service month" of mobilization, the Department of Operations in May _ - June _ in the mall within the scope of the organization of a team leader and store manager of the training course. The training takes the way of level by level training, by the trainer → cabinet team leader, store manager → cabinet staff. Through the training, each participant in the training staff, with a new concept to recognize the importance of training and how to carry out the training and management of the counter staff, to enhance their comprehensive quality.
The Department in mid-July on the front-line staff for the second phase of advanced skills and professional knowledge training. The __ store arranged for the relevant personnel to participate in the training of fabric identification and clothing store furnishing courses. In order to comprehensively promote the knowledge gained in the mall and share it with the staff *** with, the meeting room of the store divided into shifts and targeted organization of the staff on the content of the learning *** with learning and sharing.
In order to further improve the overall quality of staff, increase training efforts, the Operations Division carried out a "100 questions and answers" activities, that is, the development of staff to master the work of the 100 questions by the Department of Operations on-site inspectors in the inspection of all front-line staff to ask questions, the results of the questioning into the shopping mall operation assessment results. All front-line staff for the "100 questions and answers" written examination, **** 1198 employees participated in the examination. The activities of the mall and employees are highly valued, the use of a variety of channels and ways to actively train and learn, there are a number of employees in the daily questions and exams to get a perfect score, improve the enthusiasm of the staff to learn, so that employees know how to standardize the work, in the work of discipline, so that the mall's work is more standardized, procedural.
Fourth, strengthen the management of temporary promotional staff
___ has stepped into the mature store, the adjustment of the brand structure, the requirements must be introduced into the high-quality level of sales staff, in order to make the promotional staff induction management more standardized, the Ministry of Operations in July to improve the promotional staff on boarding process, one week to cooperate with the promotional activities of the personnel of the short-term promoters, more than one week in the post are regarded as long-term promoters. All promotional staff must be three certificates, stationing single complete, strict interview gatekeeper program, for non-compliance with the provisions of the personnel will not be processed.
V. Strengthen security education, enhance the sense of responsibility of employees.
The responsibility of safety is heavier than Mount Tai. This year, the use of the morning meeting time repeatedly organized staff to learn safety knowledge training, to strengthen the staff's safety awareness. Through the study, the staff for personal safety, commodity safety, the safety of the items stored by the customer as well as the library area, the business area of the fire safety has a new understanding. And these safety knowledge through to the daily work, such as the stocking area delivery channel slope sharp, curved, up and down the vehicle, in order to ensure the safety of up and down the vehicle, installed in the curve at the large convex mirror, easy to up and down the vehicle to observe. At the same time, employees in the stocking area at any time to look at the channel vehicle situation and do a good job in a timely manner to clear the vehicle for the channel delivery vehicles and pedestrians to do a good job to ensure the safety of a strong guarantee; bulk storage location more than not centralized, and employees enter and exit frequently, bulk warehouse custodian in order to do a good job of security, the warehouse every day to carry out a number of safety inspections, to ensure that the warehouse of goods and facilities of the security.