Work Summary Report 1
Light is like an arrow, the years are like a shuttle, turn into the company has been nearly a year's time, in this year's time, I have been transformed from a fledgling college students into a workplace, during the period of time had been bewildered once obsessive, but in order to their own original dream, I have been I'm not sure if I'm a good person, but I'm a good person.
I was 20__ years ___ month ___ into the company's work, then I have not graduated, according to the leadership of the division of labor is mainly responsible for the administrative aspects of the work. As a result of the correct guidance and help of the higher-ups, all the staff's strong support, coupled with their own continuous efforts to successfully complete the tasks assigned by the leadership. After getting the certificate of graduation, by the leadership of the wrong love, promoted to the comprehensive management department supervisor position, due to the physical reasons of Mr. Zhao retired to the second line, the burden of the whole department fell on my body. At the beginning of taking over this heavy responsibility of my more or less uncomfortable, thanks to the leadership and colleagues enthusiastic encouragement and help, I just summoned the courage to persist in this position.
In retrospect, the company has been working for nearly a year. In the work of my ability to faithfully fulfill their duties, constantly self-examination, introspection of their own, and continue to forge ahead, devote themselves to learning and practice, in general, they are basically capable of work, or competent. Although the face of difficulties when I was at a loss for words, although too tired to think of giving up, but in this collective, in the leadership and colleagues care and love, these thoughts are just a flash, because the initial dream has been guiding me, so many people who care about me in encouraging me, I can not give up. The following will be the main work of the 20__ year is summarized as follows:
First, to adapt to the role of the change from students to staff, in the continuous learning and practice to master the basic skills and knowledge of the work
February out of school, in the other people are still confused and do not know what to do when I have stepped into the workplace, began to change the role of the change from the student to the staff. In the school just learned theoretical knowledge and did not have a hands-on practice, thanks to the company's leadership to give me a good platform for me to fully realize what I have learned. Nearly a year, I often put myself in the company's perspective to reflect on their own, examine themselves, to see their own ability and quality of the magnitude of the improvement can adapt to the needs of the company's development, can adapt to the need to complete the normal work. I just graduated, the equivalent of everything from scratch, no matter from which point of view are in the initial stage, must continue to improve themselves in the work, while in the continuous learning to improve their ability to enhance the competence of their work.
Second, with a grateful heart, with a positive attitude to work and life
Nearly a year of work, contact with a lot of people and things, in their own growth and encouragement at the same time, I also understand that I have many shortcomings need to be corrected. One of the most important things is that I am still impatient. Sometimes do things only for speed and ignored the quality, there are some data or text on the error; sometimes do a thing when ignoring the relationship between other things and this matter, resulting in inconsistencies or data inconsistency. If it is not the leadership and colleagues to correct me in time, I am afraid that by now I do not know and can not improve themselves, thank you for these lovely and honorable people. After nearly a year of learning and honing, I gradually realize that only with a grateful heart, grateful for work, grateful for life, grateful for life, can we experience the true taste of life. And to face all this with a positive attitude, so that life will be more wonderful.
Third, to establish a good image as a traction, to stimulate the enthusiasm of the ministry
As the saying goes, "Shouting through the voice, not as good as to make the appearance of" as a department head, if you say a set of things to do is a set of things to do, it will be a very bad influence on the department of the staff, therefore, in the daily work, I have learned to Focus on their own image, require employees to do, I first resolutely do, require employees not to do, I take the lead not to violate. At the beginning, did not notice the importance of this aspect, sometimes they will ignore the importance of their own image, over time, they will experience their own dereliction of duty. In the future work, and strive to do eye hard, leg hard, hand hard, mouth hard, day to day.
Fourth, the theory used in practice, for the company to make pay and performance programs
In the general manager's arrangements, I am responsible for the company's pay program and performance program design. I just took over this task, I feel that the burden on the shoulders of a lot of weight. This is the first time that the theory learned in school is used in practice, and I don't know where to start. Thanks to the guidance of the general manager and the full support of all the employees, I clarified my thoughts, collected a lot of information in this area, by consulting with some seniors and teachers, and finally made a pay and performance program for the company only belongs to us. Although some places are not satisfactory, but I tried hard, the first step was finally taken, so the heart is still very pleased, but also thank the company's leadership and colleagues to help me. Those unsatisfactory places I will do my best to change it, try to be perfect.
Looking back on this year, due to the younger, simpler working methods, some issues are still not properly handled, in the business theory level and organizational and management skills need to be further improved. Once again, their own comprehensive quality from the company's requirements is still a lot of difference. These shortcomings, to be improved in the next step in the work and overcome.
In the future work, I want to be open-minded to other colleagues to learn from the work and management experience, learn from good working methods, and strive to learn business theory knowledge, and constantly improve their own business and management level, so that their overall quality and then have a new improvement. And always pay attention to the state introduced a variety of labor laws and regulations as well as some local rules and regulations, and continue to progress, and strive for the company's work in the new year through the difficulties, and then on a new level to contribute their own strength.
Work Summary Report Part 2
Zhangjiakou City, Guyuan County, Feng Yuandian Boarding Primary School: Guo Xiurong since my 1990 participation in the work of more than 20 years. From the day I walked onto the three-foot podium, I have been "when a people's satisfaction with the teacher", as their motto. I have always been diligent, down-to-earth attitude to my work, to "teacher ethics" to regulate their own teaching behavior, now on their own thinking, work and other aspects of the following summary:
First, the teacher's moral first, dedication to education.
"Learning as a teacher, the body is a model", to be a qualified people's teachers, should first have a healthy and progressive thinking. Teacher's morality is the foundation of the body, is the minimum conditions as a teacher. I am in the teacher's morality, first of all, strict requirements for themselves, seriously study and comprehend the party's education policy and educators' educational thinking. Keep abreast of the times, love and dedication to work, as a teacher, love and respect for students. In order to improve my ideological awareness, I seriously study the Education Law, the Teachers Law and other relevant education laws and regulations. I also studied the thoughts of Mr. Sun Xueze, an expert in moral education: moral education should start from the big picture and start from the small picture. I also know that in order to educate students well, teachers must first set an example, always do teach, teach by example, and infect students with their own personality and behavior. In the work, I am positive, active, diligent, strong sense of responsibility, willing to accept the work of the school set up by the work of all kinds of work, hard work; in the continuous learning, and strive to make their own ideological awareness, theoretical level, business capacity have been faster to improve. In my daily work I obey the school's work arrangements, with the leadership and teachers to do a good job inside and outside the school. As a result of excellent work, the last five years my teacher moral assessment of two excellent and three good.
Second, the theory of leadership, enhancement of literacy
Today's world is the age of knowledge and science and technology, the face of rapidly changing information, I clearly recognize: knowledge needs to be constantly updated, only to continue to learn, in order not to lag behind in this society. As a teacher of the new century, we must dare to face reality, face the problem, dare to grasp the opportunity, and constantly pursue self-transcendence. Over the years, I insist on reading, learning, but also modestly ask teachers, seriously study the teaching materials and teaching methods, actively participate in teaching and research activities, and strive to learn advanced educational theory and educational thinking, and focus on combining with teaching practice, combined with the subjects they teach, and actively explore effective teaching methods, to form their own teaching style and a set of teaching methods suitable for students in our school. Also actively participate in the school, municipal and provincial training. 20__ November 7 to 26, I had the honor to participate in the "national training program" - Hebei Province, rural primary and secondary backbone teacher training. I not only listened to expert Zhao Jinrui's wonderful classroom "My Exploration of Language Teaching", Chai Dongsheng's "Methods of Cultivating Students' Independent Literacy Ability", Yao Ying's illustrated story from "The Hungry Caterpillar", but also learned from famous teachers at a close distance. Moreover, I learned the art of teaching and advanced education and teaching concepts of famous teachers in a zero-distance manner, which made me further improve my own quality. I took the initiative to bring the results of this training back to the unit, give full play to the role of backbone teachers, active demonstration, boldly lead, lead the whole school language teachers into the school education and teaching reform. So that the school language group into the school's richest activities, the most significant effect of the group, to promote the growth of the professional quality of everyone.
Third, a little bit of achievement, harvest enrichment
A plowing, a harvest, in the road of teaching and educating people I pay is hard work and sweat, but I harvest is a share of enrichment. Over the past few years, I have repeatedly participated in school, county organization of various types of education and teaching research activities and competitions, and achieved certain results, by a wide range of praise.
1, in September 1994, because of the outstanding performance of the subject, respectively, by the township government and the main school of the commendation;
2, 20__ September, won the Guyuan County "excellent teacher" title;
3, 20__ June, in the elementary school held by the Bureau of Education of Guyuan County, the new standards of quality class competition activities won the second place.
4, June 20__, I wrote "in the teaching process to cultivate students' ability to speak" in the national teacher education essay essay activities won the first prize;
5, September 20__, won the Zhangjiakou City, "excellent teacher" title;
6, 20__, I was awarded the "excellent teacher" title;
7, 20__, I won the "excellent teacher" title;
8, I was awarded the "excellent teacher" title.
6, May 20__, I guide Cheng Jinqian students of "my hometown" essay, won the third prize in the county elementary school essay contest, I was also recognized by the school;
7, May 20__, my thesis "the cultivation of students' personality in the teaching of reading" won the first prize of the results of the teaching and research in the small writers published in the journal;
8, September 20__, won the "Excellent Teacher" of Guyuan County. Guyuan County, "excellent classroom teacher" title;
9, June 20__, I guide Cao Yanting students' calligraphy works in the county juvenile activity center calligraphy competition won the first prize;
10, November 20__, I participated in the Zhangjiakou City, "Twelfth Five-Year Plan" project subject successfully. "
11, January 20__, I participated in the "national training program" (20__) - Hebei Province, rural primary and secondary school backbone teacher training program language training, achievement The first time I was in the country, I was in the middle of a long journey.
Because of my efforts, 20__, 20__ annual assessment for "excellent". Highly praised by the leadership.
In short, the results and honors can only represent the past, it is more important to grasp how to do a good job tomorrow. "The road is long and far away, I will go up and down and seek." Is the realm of my pursuit. In the future of education and teaching work, I will be based on the actual, more serious study and research, solid work, continuous innovation, with the times to carry out the school's education and teaching and classroom management work, in this field of education, hard work, so that the sweat of the diligent, watering out more colorful flowers.
Summary of the work of the reporting chapter 3
x month has quietly away from us, x month to tell us that 20___ year has passed a big half, at the end of last month, our company also opened a month of sales meetings, the company's leadership in the meeting was also done a month of the work of the summary, to give us a deeper understanding of the company's work, and also to summarize the work of the company, and the work of the company. A month of work, but also summarized some experience for us to share. So after this meeting, the leadership asked us to give their own month's work to do a summary, hope that through the summary we can better understand their own and to excellent colleagues to learn from experience, so as to better carry out the work of the next month.
Now I summarize my work experience and feelings in this month as follows:
First, the collapse of the work, conscientiously perform their duties.
First of all, they can start from the product knowledge, in understanding the technical knowledge while seriously analyzing market information and timely development of marketing programs, timely follow-up of customers and customer data analysis, and secondly, they often communicate with other salesmen diligently, diligent exchanges, analysis of the market situation, the existence of problems and response to the program, in order to seek to *** with the improvement.
To often develop new customers at the same time to constantly on the hands of customers for categorization, the most likely to use our products as an important customer, the recent project customers as the focus of follow-up customers, and according to their needs to allocate the number of visits. Strive to make the single to facilitate, so as to achieve the purpose of sales.
Analyze the customer at the same time, must establish their own customer base. According to the characteristics of our products to find the right customer groups is the key to success. In this month in my hands by the transaction of the customer, there are several are not very good understanding of the industry, that is, in the industry just started, the technology is relatively weak, the single is relatively small, but the success rate is relatively high, the price can be done higher. Customers like this can be included in the main customer groups. They are generally from other related industries or newly established to take over the monitoring project of the department, because they have customer resources in this area, there are prospects for development, so if you can maintain this part of the customer, after they go to the amount is also relatively substantial.
Second, proactive, and strive to complete the task on time and in accordance with the amount.
Every day actively visit customers, and to ensure that the quality of visits, back to analyze the information and summarize the work situation, and do a good job the next day's work plan. Visiting customers is the basis of sales, no visit there is no sales, and because people and people have feelings, only with the customers to establish a foundation of feelings, improve customer trust in us before having the opportunity to sell products to them.
Take the initiative to assist customers to do the work, such as helping to find information, help to do the program, do the budget, this is to let the customer to us to increase the degree of trust in one of the ways, but also to push our products to them the best opportunity. Even if the deal was not immediately, but they will always remember your credit, and then useful to find us.
Third, do a good job after-sales service
No matter how good the product will be inferior, there will be a variety of problems, so the after-sales is particularly important, good after-sales service is an important means of maintaining customer relations, is the key to the formation of sales again. When the customer response to a problem to us here, we have to the first time to the customer to understand the situation in detail, and try to find out where the problem is, if you can not find the reason, do not rush, first stabilize the customer's emotions, comfort customers, and then promise to help him solve the problem, so that he can rest assured, and then the problem with the company's technical staff to respond, and then find a solution to the program.
In my deal with the customer, there are a lot of reaction to the problem, but after coordination and help to solve the problem, most customers are very satisfied with our service. Many of them immediately said to continue to cooperate, there are projects that need to be purchased immediately with us to contact.
Fourth, adhere to the learning
People have to continue to learn in order to progress. First of all, we have to learn our new products, our product knowledge to pass; followed by learning communication skills to improve their business skills; and then there is time to learn the characteristics of some of the peer products, and make a comparison with ours, so that we can understand the advantages of our products, so as to do in front of the customer to avoid the shortcomings of the strengths.
Fifth, more information about the industry
Understanding of our competitors our peers, to understand the market now do a better job of understanding the products, to understand the industry's relevant policies, these are a good salesman must always be concerned about the problem. Only to understand the outside world will not become a frog sitting in a well, in order to make a correct judgment of the information in hand, in order to adapt to problems.
Six, after a month of plans
In a month of sales summary meeting, my data and colleagues in the same department ___ data gap is very large, her sales in a month is more than 150,000 yuan, back to more than 80,000 yuan, and I have only more than 20,000 yuan of sales, far behind, so I have to catch up in the next month. Although she is earlier than me into the company for a period of time, but we face the same market, the hands of the same number of customers, the gap between the only gap between people, I want to learn more from her and other colleagues sales skills, to try to improve their own sales, and strive to catch up with them.
I'm going to give myself a clear goal, in the latter month to do 150,000, that is, about 30,000 per month. At the same time to develop a sales plan, and assign the task to the hands of the customer inside, the general direction from the industry points, small to each customer. So that every day are clearly aware of their own tasks, in order to clarify the purpose of their visit to the customer to improve the quality of the visit. Due to my last month's work plan is not detailed, visit customers more blindly, the product is not particularly familiar with, so that the sales are relatively small, all in the latter month to change the approach, to try to improve sales, to try to complete the task assigned by the company.
Finally, I would like to thank our leadership and our colleagues in the last month of my work support and help, I hope that in the future, through the efforts of all together, so that we can be in the next month to create a new success.
Work summary-style report Part 4
According to the unified deployment of Jiangsu Province ___ annual military training work and the actuality of our hospital, the higher-ups designated by the training unit of the People's Liberation Army Nanjing University of Science and Technology sent to our hospital 61 instructors to serve as a military training coaches, the secretaries of the departments of the hospital and the 22 freshmen class instructors to form a political and industrial group, in strict accordance with the "Syllabus" spirit and Requirements, from September 2 to September 16, with 14 training days to organize the 2270 new students to complete the unarmed single military formation movements, housekeeping, parade, separate ceremony, military boxing and other military skills training and "army rules and regulations education", "military high technology", "information war", "general knowledge of military terrain", "light weapons", "the country's surrounding environment and" and other six topics of military theory course teaching tasks. 14 military theory courses, including "military training", "military training" and "military training", and "military training". The 14 days of training and teaching can be summed up as "well-prepared, well-planned, well-organized and effective". The results are mainly due to the following four reasons:
First, the force instructors to lead by example, the results of scientific training.
For the characteristics of our students, the instructors first set an example, the training ground, the top of the hot sun, sweating, they have no one loose a tie, take off a hat, relax a little military posture, 14 days as one day, they have a black face and hoarse voice is the best proof. Their strict military appearance, military posture and demonstration of military action, y attracted and driven by the students' training. In order to do a good job of demonstration, the training of instructor demonstration class is organized before each subject is carried out, and the training standard and quality is improved with the excellent demonstration action. Secondly, students to teach students, from the students to find role models, tree model, the formation of positive, upward playground training atmosphere to help students overcome the training of fear of pain, fear of tiredness of thought and fear of difficulty. At the same time, attaches great importance to the relationship between officers and soldiers in training, carry forward the fine tradition of the army officers and soldiers together, love soldiers know soldiers, care for students, the second battalion commander Yang Bo in just more than ten days will be the whole battalion of 156 students in mind, win the respect of students.
Secondly, it is the result of all the new students who are not afraid of suffering and tired and actively participate in training.
Students have just experienced the first sprint in life before enrollment - the college entrance examination. As soon as they stepped into the university door, they were faced with such a strong military training, which was undoubtedly a new challenge for them. During the 14 days of training, from the statistics of the clinic registration, there are many students are not feeling well, but the vast majority of our students have insisted on training. Mechanical students Xie Bin, weak, but did not miss a class; humanities students Chen Xingyu, Hu Wen, a leg injury, a waist injury, when they insisted on the team to fight with the pain, students around them were y infected, inspired ...... Department of Economics and Management of the Zhou Yan students, ill, when her parents came to the school to take her home to recuperate. When her parents came to the school to take her home to recuperate, she insisted on staying for the training. Tang Ye, the flag guard, wore his shoulder on the flagpole during the training, but Li Ying, the class advisor, helped him put a tissue on the wound and then continued to train. Many other students could not participate in the training for some reasons, but they always insisted on being at the training ground, pouring tea for the students who participated in the training, and doing what they could. It is because of their tenacity and hard work, hard training, not only learned the military skills, rich knowledge of national defense, but also enhanced physical fitness, sharpened the will.
Third, it is the result of the positive cooperation and hard work of the 22 new class instructors.
This newborn military training five departments have 22 class instructors fighting in the training of the front line, the whole training, and military training instructors close cooperation, consciously take up the training of ideological education work. Training, there will inevitably be students have some ideological problems, then, class tutors can take the initiative to do the work in a timely manner, to stabilize the student's thinking. Like Sun Yanlin, Gu Huixin, Duan Mengqi and other teachers, both patience and love for students; some students suddenly fell ill during training, our class instructors timely accompanied the students to treatment, the Department of Mechanical a girl sick in hospital, Duanmu Chuanyu teacher accompanied the hospital late into the night. Subject to the limitations of the training site, the humanities department of the female military training every day to travel between the South Campus and the West Campus, every time the students cross the road, class instructors stand on both sides of the road to direct, until the last student crossed the road, they only go away, every day, never stop. Military training, class instructors can not go home, during the day they have to be in the training ground, they have to go to the student dormitory at night, everyone in mind are attached to the students. These seem ordinary, do, do well, really need a kind of selfless dedication.
Fourth, is the close cooperation of all departments, the results of full protection.
In order to ensure the smooth operation of the military training work, our college further built a standardized, flexible, powerful military training security system. College departments and faculties, around the focus of military training, strengthen coordination, close cooperation, the formation of the college military training work up and down a good situation. 14 days of military training, only four training grounds supply of pure water more than 1,000 barrels of green team comrades are very hard. The training ground needs sound protection, modern education technology center in the case of manpower, always focus on military training, sometimes Li Wenyao director to go to the scene to debug the sound, several times for this reason missed the bus back to the city. The leadership of the Department of Physical Education, in order to provide training in a timely manner to the instructors shouted dumb voice amplifiers, driving from Nanjing to the school evenings, just for the instructors can get the amplifiers; training ground sound is broken, the material supply office overnight sent to Nanjing to repair. Medical personnel from the beginning to the end of the military training site rounds, timely provision of medical support. In addition, the fleet, canteen, green team and other logistics departments have excelled in their respective tasks, especially the expert building, assuming the military training instructors of the life protection, quality, considerate service by the instructors of the praise.
Due to the **** with the efforts of all participating officers and soldiers, as well as the close cooperation of all departments of the college, the freshmen military training achieved the expected results, emerging 122 excellent students such as Wang Bin, and the first battalion of a company and other five advanced company, which has become the highlight of the military training. More students through the military training to improve their comprehensive quality, for the completion of their studies, to walk the road of life lay a solid foundation.
___ grade new students military training work has been successfully completed. The success of this military training, to strengthen our national defense education, promote the construction of excellent school spirit, improve the overall quality of students laid a good foundation, but also for our military course construction has accumulated good experience. We will continue to work hard to improve the shortcomings, pragmatic, advancing with the times, and strive to push the construction of our military courses to a new level.
Summary of the work of the reporting chapter 5
In the blink of an eye, 20 ___ years to wave goodbye, in this New Year, looking back on their own more than half a year of the road, the experience of the thing, there is not a lot of emotion, there is not too many surprises, there is not too much performance, there is more of a calm, calm state of mind.
In these 10 months of time there are failures, there are also successes, regrettable; gratified; their business knowledge and ability to improve. First of all, I have to thank the company to provide me with so good working conditions and living environment, there are so good, experienced bosses to guide me, take me forward; their practical experience so that we can benefit from lifelong, from what they have learned is not only the way to do things, and more importantly, is the reason for doing things, do things for the people before
From February began to enter the company, unknowingly, a year's time a wobble Over this period of time, I changed from a newcomer who knows nothing about product knowledge to a salesman who can independently operate the business, completed the role of the career transition, and adapted to the work. Performance is nothing outstanding, the following is a year's work business breakdown:
Into a new industry, everyone has to be familiar with the knowledge of the industry's products, familiar with the company's mode of operation and the establishment of customer relationship groups. In the market development and practical work, how to position the market direction and product direction, grasp the key customers and tracking customers, how the time schedule in the off-peak season and the products have those, of course, this point is far from enough, should continue to learn, accumulate, and keep abreast of the times.
In the work, I have had a waste of time, there has been a waste of time to work, but the work I am serious and responsible. After the baptism of time, I believe I will be better, as the saying goes: only experience can grow. The world has no perfect thing, everyone has its strengths and weaknesses, once encountered more work, easy to rush, or will not take the time to check, will also be careless. When there is more work, think more about yourself to get him done, every link to run by yourself,,, I have to correct this mentality, and then play to their own strengths: trade knowledge, learning to accept. Constantly summarize and improve, improve the quality.
Self-analysis: the current behavioral situation, I'm not a qualified salesman, or just a fresh start of the salesman, itself, talk, eloquence is not good, the ability to express themselves is not prominent enough. Root cause: no breakthroughs in their own shortcomings, cheek is not thick enough, psychological quality is not pass, which is not like myself, is still far from exploring their own potential, the leap of personality. In my heart, I have always believed that I can become a good salesman, this power; this belief has been stored in the chest, ready to explode, the heart has always longed for success. "I'm going to fight like a real man and surpass myself ......" I said to myself.
20__ year work envisioned
Summarize the work of the year, their work still has many problems and deficiencies in the work methods and skills to other businessmen and peers to learn, 11 years I plan to work in last year's work gains and losses on the basis of the strengths and weaknesses of the work, focusing on the following aspects of the work:
Based on the sales situation in 10 years and the market change Second; in the possession of old customers at the same time but also constantly from the old customers to obtain more customer information. Three; to have a good performance you have to strengthen the business learning, expanding horizons, enriching knowledge, taking a diverse form, the combination of learning business and exchange of skills.
1, each month to increase more than 1 new customer, but also a few potential customers.
2, see the customer before to understand more about the state of the customer and the needs, and then do a good job of preparation in order not to lose the customer.
3, to continue to strengthen the business learning, more books, online access to relevant information, and peer-to-peer exchanges, to learn from them better ways and means.
4, the work attitude of all customers to be the same, but not too low three gas. Give customers a good impression, to establish a better image for the company.
5, the customer encountered problems, can not be ignored must do our best to help them solve. To do business again, so that customers believe that our work strength, in order to better complete the task.
6, self-confidence is very important. To often say to yourself that you are the best, you are unique. Have a healthy, optimistic and positive attitude to work in order to better accomplish the task.
Problems and solutions in the work:
1, can not correctly deal with market information, specifically in:
Lack of ability to grasp market information, in the highly developed information modern society, the information is a longitudinal, there is a lot of effective information flowing by the side, but did not seize;
Lack of ability to deal with market information, effective information is by grasping, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing, analyzing and analyzing. The information is relied on to grasp, analyze, process, submit, timely grasp of information, and often lack of how to judge the correctness of the information;
Lack of information exchange, so that a lot of effective information in vain. In the future work, effective measures should be taken to play the role of information, strengthen the ability to process information, strengthen communication, able to correctly judge the accuracy of the information.
2, at the beginning of the year, because of their own business level is low, lack of experience, in the beginning of the work can not feel the clues, repeated failures. Where exactly does the problem lie? In the face of repeated failures, find their own reasons, and find out their own shortcomings. In the future work to continue to strengthen business learning, improve their own ability,
3, the lack of plans, the lack of safeguards.
4, any information on the customer to respond and reply in a timely manner; the response to the customer can not simply a question and answer, to be as comprehensive and thoughtful as possible, but not verbose. Language as much professionalism and relevance, or lose the opportunity to continue the conversation.
5, quotation, the offer should be reported appropriately, not too low, not too high; good things can not be sold cheap, ordinary products can not be reported high. Because customers tend to judge your honesty from your offer, and at the same time to judge your familiarity with the product; if a very simple and ordinary products you report a price away from the market, and even a few days are not reported, which shows that the honesty is not enough, do not understand this line, naturally, guests will not pay attention to.
The above is a personal summary of the work of a year, if there are inadequacies, look forward to criticism and correction.
Thank you for the company's training, thanks to my boss and care for me with the people of my words and teach the careful guidance, I will be proactive, confident, full of passion to work.