Quality medical service is the inevitable requirements of sustainable development of the hospital, only to ensure good medical services, patients have a sense of home in the hospital, will continue to develop. The following is the "medical quality service experience experience sample", only for reference, welcome to read.
Medical quality service experience essayThe construction of quality service culture is to improve the quality of medical services, correct the hospital medical ethics of the foundation work. It has the function and role of motivation, cohesion and constraint. The construction of hospital service culture is to enhance the hospital culture, strengthen the quality of medical services, carry out the service economy and service strategy to ensure the survival and development of the hospital is an important part. As an ordinary physician, I think we should start from the following aspects:
1, to create a sincere and loving service environment, treating patients as their loved ones. Let the patient to the hospital to generate trust and satisfaction. In the affectionate service requirements medical thinking, observe their duties, explore the role of affectionate service, the patient as "acquaintances", "relatives", understanding and respect. We care for our patients and take the initiative to care for and solve their needs and difficulties. When communicating with patients, we have a kind attitude, think for them, and constantly give them psychological support and comfort. Let the patients feel the warmth of family love, to give patients a sense of kinship is not like family. So that the culture and medical work organically integrated together, get the majority of patients affirmed.
2, strengthen education and training, through the creation of hospital quality service activities, so that the responsibility, honor, benevolence, in-depth, to stimulate the enthusiasm of workers. Enhance the medical staff's . Character demeanor, cohesion of everyone's enthusiasm, up and down. At the same time let everyone feel the hospital's care and spirit of cooperation. Enhance the team spirit and overall concept. To form the hospital quality service culture mode of loving my work, pursuing health and respecting life. And through various forms of education, all staff to establish "hospital is my home, I am a hospital, the hospital relies on me to develop, I rely on the hospital to survive," the sense of responsibility and responsibility. The company's main goal is to provide the best possible service to its customers.
3, learning business, self-enrichment. The company's main goal is to improve the quality of medical care, establish a sound medical quality management network, strengthen the responsibility of physicians at all levels, and prevent and eliminate the occurrence of medical accidents or major medical errors.
4, the construction of quality service culture, fully embodies the care, love, careful quality service culture atmosphere. As a physician should continue to pay attention to and strengthen the construction of hospital quality service culture, to truly realize the economic and social benefits at the same time to improve the goal. Is also a hospital in the increasingly competitive medical market survival and development needs, so that the hospital in the fierce competition in the medical market will always be invincible. In short, conscientious and responsible medical work.
"Saving lives, treating the sick and saving lives" is the doctor's duty, but also a part of social civilization. The progress of medical work in the development of society has an irreplaceable role. For this reason, I hold the spirit of responsibility for the patients, actively do a good job, warm reception of each patient, adhere to the work dedicated to the community, the love of the patients, and dedicate themselves to the cause of medical care.
Medical quality service experience sample twoAs we all know, language is a tool for communicating feelings, language is an important weapon for communication and exchange between people in our life. A person from the day he was born began to use the cry to communicate with people, with the cry to eat, to drink, to tell people that he is not comfortable, this is the body language; with the age of the growing up, he will speak, will do gestures, will be squeezed, will be nodding and shaking his head, etc., and then appeared to speak the language (i.e., discourse or oral), body language and body language; (that is, the deaf and mute and mute language, it can be seen that the people can not be separated from); with the age of learning to learn the language, and the language is the most important tool for communication. (The deaf and mute have mute language, so it can be seen that people are inseparable from the language); with the growth of age and knowledge, people began to skillfully use the language, which is the language skills.
Then, as a nurse, nurse we can not help but take the language of this weapon to communicate, specific work, we are mainly with the director of the exchange, exchange with the doctor, exchange with nursing colleagues, exchange with leaders at all levels, exchange with comrades between departments, exchange with strangers, and more importantly, always missing is to communicate with the patient at any time and anywhere. So how to do a good job of communication, and how to do a good job of communication with patients? This is the main content of this article.
1, warm and sincere language is the establishment of a good nurse-patient relationship is the basic need for the premise of communication. To establish a good nurse-patient relationship, it is necessary to obtain the patient's trust, especially in the hospital to obtain the patient's trust. When patients are newly admitted to the hospital, they are unfamiliar with the environment of the ward, coupled with the torture of the disease, they are very worried, painful, impatient and even fearful. Therefore, we need to use comforting language, warm reception of the patient, detailed introduction of the hospital environment and fellow patients (this link I think is very good, it can make the patient feel hospitalized as a string of doors. Even the same room patients will also assist us to do some work), as soon as possible to make it clear that the discomfort caused by the environment, if this time from the language has shown you a friendly attitude, respect and care for the patient, coupled with the operation of the accurate, the patient will have a sense of security, cordiality and a sense of trust, and therefore will be more trusting of yourself, invariably increase the trust of the doctor, trust in the hospital, so as to establish a victory over the disease, and strive for early recovery confidence and hope. The first thing you need to do is to get rid of all the stuff you've got on your computer, and you'll be able to do it.
2, patiently and pertinently answer the patient's questions to help patients correctly recognize the disease, is the key to skillful use of language communication. After the patient was admitted to the hospital on the disease, drugs and life and other aspects of the existence of a variety of questions. In this regard, nursing staff should have patience, the explanation must be explained clearly; the need for confidentiality, to give the patient an acceptable answer. For example: hypertension, if the patient can understand its occurrence, development and prognosis of some common sense, take the initiative to cooperate with the treatment, will be able to achieve satisfactory results. Such as sexually transmitted diseases and cancer must do a good job of confidentiality, respect for the patient's personality and privacy. If we do not explain properly, give patients a plausible impression, so that patients have unnecessary associations, it is not conducive to treatment, and even lead to the occurrence of medical diseases. Therefore, our communication with patients should be easy to understand and carefully considered from the principles of psychotherapy.
3, careful observation and serious talk, is conducive to understanding and mastering the patient's thought dynamics, skillful use of language is an important guarantee of effective communication. Effective communication is important. (Examples: a little) Generally speaking, each patient has its own special personality characteristics and ideological activities. Nursing staff should often visit the ward, care for patients, talk to patients, deep into the patient's inner world, a comprehensive understanding of the condition, in order to have a target, and patients communicate with the words will have skills, strength, and weight, to achieve the purpose of rapid and effective communication.
4, learn to communicate with patients with silent language skills: especially suitable for critical patients, postoperative patients and tracheotomy or use of ventilator patients. A look, an action, on the patient are kind of appeasement effect, so that the patient is in the best state of acceptance of treatment and care. Silent language for young nurses, especially introverted nurses, the use of may be difficult, even if barely made, but her expression movement, gaze, tone, tone of voice is mechanical and dull; and very little emotional communication with the patient, can not psychologically help the patient, their own lack of self-confidence, these young nurses do not want to make good, but temporarily incapable of, inexperienced to make good, in this regard the young nurse To learn more from the old nurse and the head nurse; then there are also some nurses active service consciousness is not enough, can not really appreciate and anticipate the patient's needs in advance, can not effectively alleviate the patient's pain; that the patient has a request for you, do not put the patient in an equal position, in the nursing work, expressionless, indifferent attitude, neither verbal communication, but also non-verbal communication, so emotionally and the patient distance is very far. It is very much not the patient's appreciation and like, this is not desirable, there is this kind of ideological concept of the nurse sisters must pay attention to, otherwise it is easy to problems, easy to be complained.
People often say: the times are different. It is true that nowadays is not the 80s. The famous hospital more up, more famous doctors, more famous medical equipment, etc., which appeared in the fierce competition in the medical market. You know: patients are our bread and butter ah! Imagine how we survive without patients, why in recent years our hospitals to engage in quality service, and more and more intense; why we do not engage in the 80's, because at that time there is no need, it can be said that the quality of service is the product of the times, is endless. This year's x month x day, we xx group held: "to build service advantages, create civilized industry demonstration window" to promote the conference. The theme of the meeting is: standardized service six content that is: standardized service concept standardized service language standardized service behavior standardized service process standardized service environment standardized service supervision. At the same time in the standardization of services, put forward the "integrity of the hospital" to create the activities of the five content that is: integrity of diagnosis and treatment, integrity of medication, integrity of charges, integrity of service, integrity of medical practice. Through these five elements to try to solve the problem of difficult and expensive for patients to see a doctor. This shows that we must fundamentally change the concept that there is no other way. This is to protect ourselves, but also for the hospital to win the market, the better the hospital's business, the more room for our personal survival, this win-win approach why not?
Medical quality service experience essay threeIn order to deepen the "patient-centered" service concept, strengthen the basic care, improve the quality of care, the Ministry of Health with the health care reform took the lead in proposing a "quality nursing service demonstration project" activities, the theme was The theme is "Compact basic care, provide quality nursing service", we obstetrics and gynecology inpatient department as the first batch of hospital demonstration wards, naturally, is a lot of feelings!
As a practitioner of quality nursing service demonstration wards, we have been following the principle of "three good and one satisfied" that is "good service, good quality, good medical ethics, so that the public is satisfied with the" purpose for our "" simple but not ordinary "". The simple but not ordinary" nursing work has made a new interpretation.
Through the implementation of quality nursing services, the quality of care has been significantly improved. First of all, the quality of care to implement the group package responsibility system, the responsibility of the group leader is responsible for the overall work of the group, all nurses into the responsibility of the group, so that each has a responsibility, everyone has a division of labor, passive for active, in the doorway hanging, so that the patient on the responsibility of the nurses and nurses in charge of the bed to be more familiar with. Through the head nurse's reasonable adjustment of nursing staff and everyone's active participation, our nursing staff has strengthened the patient's rounds, active infusion, fluid replacement, medication, significantly reducing the phenomenon of call bell calls, and in the rounds can understand the patient's needs and changes in the condition of the patient in a timely manner, timely treatment increases the patient's sense of security, but also reduces the accompanying to alleviate the patient's burden to maintain the wards in a quiet and orderly manner. Nurses constantly patrol the wards, actively and positively provide nursing services, nursing satisfaction has improved greatly compared with the previous. Nurses through their own professional knowledge, in the process of taking care of the patient's diet and living, not only timely detection of changes in the condition, at the same time can play a psychological comfort effect. Therefore, the number of escorts has been reduced and the quality of care has been improved.
Health education runs through the quality nursing service. In the provision of quality services at the same time, we developed a health education based on the characteristics of the specialty. From the warm reception on admission to inform the hospital attention
matters, the hospital environment, hospitalization, disease-related knowledge of the explanation, until the discharge of the discharge guidance, health education has always been throughout the process. We have produced a number of diseases of the health education of simple publicity materials to facilitate the nurse education with, patients can also borrow, and strive to make health education in practice. The health education has improved the overall impression of the hospital and the doctor-patient relationship.
In our work, we must always maintain optimism, such as a smile, a "what do you need help with" greeting, can let the patient eliminate the environment of strangers, the fear of the hospital. When admitted to the hospital for treatment, give patients a comforting smile, so that patients eliminate the fear of disease, to establish confidence in their own; room visits, a smiling face at the patient's bedside, concerned about the greetings, quietly listening, and seriously answer every question; to do the treatment, to encourage the patient out of the pain; when the patient recovered from the hospital, to report to the blessing of the gratified.
Since the development of quality nursing demonstration wards, the feeling that every nurse in the department is more intimate and warm, down to the wards more diligently, more able to grasp the patient's condition changes and life needs in the first time, and the formation of a better team culture and working atmosphere. Nursing services are more standardized, into the ward you will feel the changes: nurses are full of spirit, smile; patients feel the care of nurses at any time.
We still need to continue to work hard, active participation, sincere treatment, as far as we can, for each patient to bring the best quality service!
Medical quality service experience sample four
Since x month this year, our hospital Pentacenter ward identified as the first batch of "quality service nursing demonstration wards" in our hospital, under the leadership of our department director, head nurse, all the nurses bear in mind the "patient-centered" service purpose, strengthen the patient-centered service.
During this period, as a nursing staff in the department, I feel a lot: our department from the director to the head nurse to all medical workers and nursing staff are very important to the quality of service activities, to become the first batch of hospitals to pilot quality service wards we feel very proud and proud, and at the same time, we also feel the pressure on our work to promote and encourage. All staff are actively involved in it, the department director and head nurse organized the whole department staff to carry out "if I am a patient" speech activities, through this activity, my biggest feeling is that we must treat patients as our own relatives or friends, with our true heart to treat them sincerely, which is also the premise of the quality service we provide! This is also the premise of our quality service, will be heart to heart, sincere treatment, in order to build a harmonious doctor-patient relationship!
Our department in the work of continuous exploration and practice, to quality service as the goal, to strengthen the basic nursing and life care, from every small thing to do, from every detail to start, and sincerely hope that our efforts to bring help to the patients, each of our nurses half an hour ahead of time to work, one hour late from work, the initiative to warmly help the patients to open the water to play rice, organize the bed sheet Yuan, combing the hair and cutting the nails, oral cavity We also put up eye-catching humanized slogans on the corridor wall to remind patients to pay attention to safety.
During the activity, our department launched a major highlight: reduce the phenomenon of liquid call, through the head nurse on the nursing staff work of reasonable arrangements for the adjustment and everyone's active participation, we strengthened the infusion patient's liquid rounds, the initiative to infuse, pick up and refill the liquid, since the work has been carried out, the phenomenon of liquid call has been significantly reduced, we have to maintain and continue to work hard!
"Love, patience, care, responsibility, sincerity and enthusiasm" is another theme introduced since the launch of our department's quality service, we want to apply these six hearts to the work, with our "six hearts service" in every patient, so that they feel in the hospital as if they were in the hospital, so that they feel in the hospital as if they were in the hospital, so that they feel in the hospital as if they were in the hospital. They feel warm and cozy in the hospital as in their own homes, where the staff is their family and friends, we will sincerely communicate with them, a beautiful smile, a simple greeting will make their hearts warm, whether it's for patients or family members, or between the staff can be smiled at and treated with sincerity, to build a harmonious atmosphere of the department is that we provide Building a harmonious atmosphere in the department is the basis for us to provide quality service. On the contrary, the patient's encouragement and recognition of our work has also greatly enhanced our confidence to work hard and serve the patient's beliefs, the patient gives us a smiley face on every photo, we will be so pleased, the patient wrote to us a few simple: great work, cheer! Will make us very touched, for us is a kind of affirmation of our work and encouragement, we will feel that their hard work is worthwhile! Meaningful!
In response to the problem of some ophthalmology patients being unaccompanied at night, in order to strengthen the night rounds, provide patients with the necessary life help, and to avoid safety events due to old age, visual impairment, postural hypotension, and other triggers, in x month we launched a new theme of "unaccompanied patients with special needs service". During the daily afternoon check-in, the nurse in charge will ask patients about the situation of staying with them, and mark the patients who are unaccompanied at night on the nameplate, so that the night nurses can make clear which patients are unaccompanied at night according to the marking, and then they will make more rounds at night and provide appropriate life help, such as pouring water to take medication and assisting patients to go to the toilet, so as to avoid falls. Starting from every little thing, we can not only reduce a lot of unsafe hidden dangers, but also promote a good doctor-patient relationship, in order to obtain their trust and affirmation of our work.
We still need to continue to work hard, active participation, sincere treatment, as far as we can, for each patient to bring the best quality service!