At present, in social assistance work, problems such as shortage of grass-roots staff and insufficient guarantee conditions are increasingly apparent. This further exposes the problems of poor accuracy of social assistance at the grass-roots level, weak handling capacity and insufficient capacity building.
Insufficient attention and low configuration.
Social assistance work is a part of the civil affairs office under the town (street) social affairs office. There are too many managers in charge of the work, and the treatment is lower than that of other town (street) cadres. Some people hold the mentality that "more things are not as good as less things" and pay insufficient attention to social assistance work, which leads to low work efficiency and poor service quality, which restricts the development of grassroots work.
There is not enough manpower, and there is not enough. The coverage of social assistance objects is getting wider and wider. The medical assistance has been expanded from 8 groups to 9 groups. The rural minimum living allowance and temporary assistance have been adjusted from quarterly declaration to monthly declaration. The verification of the financial situation of social assistance families should be entered into the information system and checked. Although some areas have issued guiding opinions on strengthening and improving the construction of work ability, they have put forward specific requirements for the staffing of towns (streets). But in fact, most towns (streets) are not fully equipped, and some towns (streets), especially small towns, have only one person or "half a person" engaged in social assistance work. This makes the social assistance work understaffed and inadequate.
The team is not strong and the quality is not high.
The age structure of some town (street) managers is seriously aging, and the operation of institutions lacks vitality; Some managers do not have a strong sense of urgency, do not have enough in-depth investigation and study, and do not have enough in-depth analysis of the actual living conditions of poor households in this area; A small number of grass-roots personnel have not studied the newly introduced policies deeply, and the direction of investigation is not clear. Some investigations and visits are a mere formality, and they have a superficial understanding of the real difficulties of the masses, which directly affects the development of social assistance work; There are even some managers who have a weak legal awareness and illegally apply for subsistence allowances for relatives.
Insufficient funds and insufficient protection.
Towns (streets) carry out urban and rural subsistence allowances, temporary assistance, medical assistance, etc., conduct household surveys, organize public comments, improve filing publicity and audit procedures, input information for comparison, expand the scope of assistance, accelerate the pace of assistance, and greatly increase the workload. On the one hand, the village (neighborhood) committee should provide meeting subsidies for people who come to participate in appraisal activities, on the other hand, it should provide delays and transportation subsidies for village cadres who conduct household surveys. The current budget is obviously insufficient, and grassroots cadres and the masses have complaints.
Facing the current situation of poor handling capacity at the grass-roots level, we should strengthen the capacity building of social assistance handling at the grass-roots level and comprehensively improve the management service level.
Establish and improve institutional mechanisms and strengthen team building.
Implant the concept of "grid" into social assistance work, and rely on grid workers to find and report people in need "at the first time" to change social assistance into active assistance. At the same time, through a variety of channels and ways, the social assistance handlers are fully staffed, and a five-level network management system for districts (counties), towns (streets), villages (residences), groups and grid workers is established and improved to achieve "five-level linkage". Establish a long-term training mechanism, establish a scientific, standardized and effective education and training mechanism for grassroots social assistance managers around the improvement of the quality of grassroots teams, and focus on adopting measures such as ideological guidance, professional training and ability training to pass on, help and bring, so that social assistance managers can gain experience in grassroots practice. Establish an incentive mechanism for the exchange of social assistance talents, smooth the green channel for the exchange of talents, increase the opportunities for grassroots personnel to take training or exchange, promote and reuse, and form a rational flow mechanism of talents that is "available, available, available, and available".
Improve various rules and regulations and standardize supervision and management.
Starting with the establishment of rules and regulations and the improvement of mechanisms, we will constantly improve and perfect various rules and regulations of social assistance, form a sound institutional system, and provide a strong institutional guarantee for carrying out social assistance work according to law. Pay attention to three combinations: the combination of long-term publicity and dynamic change publicity, the combination of filing system and publicity system, and the combination of petition reporting system and information verification system to improve the accuracy of social assistance. Actively strengthen coordination and cooperation with supervision, finance, auditing and other departments, carry out joint inspections, and actively strive for and closely cooperate with the supervision of NPC deputies and CPPCC members.
Build an information office platform to improve the service level.
To adapt to the new normal, we will gradually establish and improve the online office system connected with cities, districts (counties), towns (streets) and villages (residences), and constantly improve the online system for the application and approval of various social assistance services, so as to realize the online processing of business approval and fund distribution for urban and rural subsistence allowances, medical assistance and temporary assistance. Constantly strengthen the docking with departments at the same level, realize the networking of urban and rural subsistence allowances and medical assistance systems, designated medical institutions and medical assistance, build a vertical and horizontal information office platform, optimize the operation mechanism, and improve work efficiency. Establish and improve the platform of social assistance family economic status verification system, realize the information and data sharing of industry and commerce, taxation, human society, finance, health planning commission, public security and other relevant departments, and comprehensively use it to ensure accurate assistance and improve service level.
Increase financial input and enhance support capacity.
Increase the budget for work, fully implement the lost time and transportation subsidies for household survey handlers, participate in the evaluation of subsidies for mass meetings, and fully mobilize the work enthusiasm and participation initiative of grassroots social assistance handlers and the masses. Social assistance assistants employed at the grassroots level, as well as village (neighborhood) group leaders and network members, are included in the budget by the government, and certain work subsidies are implemented to ensure that things are done. It is necessary to further strengthen the construction of basic conditions for social assistance at the grass-roots level and provide funds for office space, facilities and equipment, institutional operation and personnel training, that is, to implement "one-stop office", set up convenience service windows, support modern facilities and equipment, implement post personnel, improve security conditions and facilitate the masses to do things.
Introduce the government to purchase services and explore ways of assistance.
To promote the upgrading of social assistance management service mode, we should actively explore the way of introducing government to purchase services. At this stage, we can explore the purchase of two kinds of services: first, we can purchase management services, which can enrich and assist grassroots social assistance departments to effectively carry out object identification, family investigation and case discovery. By setting up posts in grass-roots social assistance departments or purchasing services from third-party social autonomous organizations, the pass rate of spot check and the accuracy rate of re-inspection are ensured to be 100% and 100%. The second is to explore the establishment of a government procurement mechanism. According to the individual needs of poor groups, we should design corresponding relief services and open contracts to the public, or allow local social organizations to put forward targeted relief services and implement them after government evaluation. While providing project funding, we can also use financial funds to actively attract more social resources and create a good social atmosphere.