As a medical and health institution, we have been looking for ways to improve the service quality of our follow-up system. Recently, we made a one-month plan for every two letters in the alphabet. In June+10/October, 65438, we found patients with initials a and b, and then every month we moved down the alphabet, ending with the letter z in February, 65438.
This achieves two purposes: it allows us to base ourselves on the current situation and show our respect for the existing patient groups; And everyone no longer needs to finish a lot of work. If we continue to wait like this, or search all the schedules at once, it will take a lot of time, and many patients will ask for the same appointment time. If they can't be served at the same time, it is inevitable that the reservation information will be wrong. Checking the shift schedule every month and maintaining an adequate and reasonable number of patients will make the whole outpatient clinic present an orderly but efficient situation.
2. Charge all X-ray shooting fees.
Let me first assume that all dentists have to take X-rays before and after bonding their crowns. If you can't do it, then I suggest you do it. Sometimes we take these x-rays and then realize that there is no charge. If you shoot these two films and charge 15 dollars each time, you will get an extra $30 for each crown restoration, and the cost or time will hardly increase. Since you have completed this step in your work, why shouldn't you be rewarded?
Get together with the coach
Meet the coach of the local school to discuss the importance of oral protection. Most parents know that their children need sports such as football, basketball and baseball. But they don't realize that these sports have the potential risk of damaging teeth. If your clinic is near the school, get together with the coaches there from time to time, and referees often do the same; In fact, the coach himself has the risk of hurting his teeth. You can provide them with a dental first aid kit with your name and contact number printed on it.
This is also the embodiment of community unity. Also remember to add every child who comes to your clinic to a visiting group.
4. Let the staff know the financial situation of the clinic.
Don't underestimate the potential of your team, find ways to increase your income by reducing expenses. Hold regular budget discussions to discuss key areas of clinic expenses. Tell employees where the money is spent. Let them know the cost of each drop of dental adhesive-then they may squeeze out a few drops less each time they use it. Employees will think that you have absorbed profits only when they see the money rolling in from the clinic. You should let them know how much they have invested in insurance, rent, material supply, new equipment, maintenance and so on. Then let them unify their methods to help you reduce these expenses. Their help will surprise you. But if you don't know what you are dealing with, you can't get their help. Show the bills to the employees. 5. Buy another clinic
This is a buyer's market, which is attributed to the decrease in the number of graduates from dental colleges. Every dentist has to invest thousands of dollars in making treatment plans, using reasonable treatment methods and setting up appropriate dental teams.
According to the cost, the income from buying a clinic is very high, and the return on investment is greater than the same advertising cost. In most parts of the United States, a full-page yellow pages advertisement will cost $65,438+$0,500 to $2,000 per month, mainly to attract price customers, and most importantly, to form a confrontation with regular customers who have received routine treatment in the clinic and have trust.
For example, if you pay $2,000 a month at today's interest rate, you can buy a clinic worth $300,000 to $400,000 for a period of 8 to 65,438+00 years. Under this scale, the medical department of the clinic will certainly earn enough profit in medical treatment to pay the monthly payment.
diversification
Combination of service and system. Start with basic professional services. Gradually add dental pulp, periodontal, orthodontic and cosmetic services to the list of treatment items provided. For ordinary doctors, it is not difficult to continue to learn and hone mature techniques in crown lengthening surgery.
However, these treatments are often not completed, and patients are in periodontal nightmares for a long time. If decaying substances violate the biological width, necessary periodontal treatment should be suggested and provided. The same is true of dental pulp and orthodontics. Start simple and gradually take over more complicated cases.
7. One word: analysis
Analyze your financial statements through historical data and get the average level of your clinic and the industry. If your percentage is high in some ways, study the reasons. Check the expense invoice. Check the ordering standards and inventory items, and modify the purchasing system as needed. Negotiate with suppliers. If the salary percentage is too high, find out the solution by looking at the employee's worksheet and output value.
8. It's obvious: increase your expenses.
Raising fees is an obvious way to increase income, but its implementation must pay attention to appropriate efforts and make up for the gap in your fee schedule. Many clinics increase fees at will, and increase all fees every 1 or 2 years, regardless of other factors. Analyze the percentage points set by the local insurance company for your job content, and formulate your charging items according to these standards. If you have never made any insurance claim for UCR, your fee is too low! When the cost of a certain work step is increased by $5, the project charges an average of 2500 times a year, resulting in extra profit1$2500.
9. The time of pit and fissure sealing is greatly reduced.
As a children's dental clinic, we have completed a lot of pit and fissure sealing. Providing quality-guaranteed services and reducing the time for providing services will inevitably mean an increase in income. When I am in the clinic, a patient will come to see me again. If necessary, we will talk about the pit and fissure sealing. Then we will make an appointment for another 30 minutes to seal the pit and fissure of four teeth. This is inefficient. In order to improve the efficiency and benefit both patients and clinic, we will now talk about the steps of pit and fissure sealing during the follow-up visit in June and predict when the teeth can be closed. If it is judged that the patient's teeth are indications for pit and fissure sealing, we will make a plan for pit and fissure sealing of 4 teeth at the next follow-up visit, and arrange 15 minutes more at the follow-up visit. Then the time for patients to see a doctor was saved, and the time for pit and fissure sealing was reduced from 30 minutes to 15 minutes.
10. Printing control
Control the expenditure of all printing projects, including the printing cost of three printers and the bulk purchase cost of printing materials to be used in a certain period of time. If there is a problem with the storage space, you can save the extra materials separately-put a label in another storage location to remind you that the extra materials are stored here.
1 1 Take notes.
Take a digital tape recorder with you during the day, and use it to make diagnostic notes according to the recording. It is common and necessary to take time to write notes during the day, but it will take up treatment time. When this work is postponed to sleep every day, some important questions will be missed because of memory errors. If you are particularly busy during the day, your notes are particularly easy to miss. Digital tape recorder solves this problem. Every night, I can record my writing experience by recording, print it out quickly, add my signature and insert the chart. You can also transfer records to USB flash drive in MP3 format.
12。 Adjust wages
If the output value drops and the expenses rise, and wages cannot be increased, wages will be regulated. This method is very common and simple.
O Make salary policy according to workload level. In this way, employees can see the direct relationship between their work performance, the benefits of the clinic and their personal remuneration-salary.
O Establish personal work goals and expectations to improve clinical goals, such as improving follow-up rate, reducing unnecessary accounts, expanding output, reducing preparation time in treatment room and improving clinical technology.
O Provide training to employees if necessary, and evaluate them according to the progress they have made in their work objectives and the degree of realization of their work expectations.
13. Suitable instruments
Equipped with appropriate instruments to treat root canal diseases, the working length of root canal can be easily determined by using apical locator, which also reduces the treatment time and eliminates the need for X-ray shooting and analysis. There are many different models to choose from. It seems that they all have their own related skills. Learn to use it carefully. Remember to put the spare battery in the refrigerator and prepare a spare set of wiring: once you become dependent on these exquisite equipment, you will feel helpless even if you leave it for a short time. Rotating equipment and ultrasonic tools are also good tools to remove dental caries and shape teeth.
14. Salary, not overtime.
The expenses that overtime should have avoided have become a big expense problem. Converting overtime pay into wages, employees need to work overtime for 4 to 6 hours a week to complete their work. It's amazing how they suddenly become more efficient. Everyone has an extra 2 hours a week when they are paid. It is the same group of employees who suddenly realize that it is possible to finish all the work in 36 hours, so they are more efficient in order to enjoy the extra bonus of these two hours and become better employees. In most clinics, I found that after implementing this practice, the work enthusiasm was improved, and the percentage of staff expenditure dropped from 1.5% to 5.4% after several months.