The domestic development of roadside assistance

China from the 1990s, with the gradual increase in the number of cars around the gradual increase in traffic accidents, roadside assistance began to start development: January 10, 2002, the Ministry of Public Security, the Ministry of Health jointly issued the "on the establishment of traffic accidents, rapid rescue mechanism of the notice", clearly requires the establishment of traffic accidents around the rapid rescue mechanism, to realize the "110", "120" and "122" emergency information linkage and feedback system to effectively improve the capacity of first aid at the scene of the accident. 110", "120" and "122" first aid information linkage and feedback system, and effectively improve the traffic accident scene first aid capacity. Some provinces and municipalities directly under the Central Government have also set up road traffic rescue committees, and set up corresponding committees in counties and cities to guide their traffic accident emergency rescue work.

In urban life, road traffic emergency rescue work can rely on the city emergency aid system. City emergency center and its emergency network, its system construction and emergency network has been relatively mature, and in the country has been initially formed in Beijing, Guangzhou, Shanghai and Chongqing four models. City emergency relief system integrates various information and communication resources, 110 alarm service desk, 119 fire, 120 emergency, 122 traffic accident alarm desk into a unified command and dispatch system, not only make the departments, police districts and police form a unified dispatch platform, solve the existing road rescue work in the dispersal of power, mechanism and equipment backwardness and other conditions, to improve road traffic accidents, rapid response, rescue capacity and scientific decision-making. Rapid response, rescue capability and scientific decision-making level. Make our country's traffic emergency cause faster towards perfection and maturity.

China's road traffic accident emergency rescue work, with the development of social and economic and social security system and the improvement of public security, health, fire, municipal and insurance departments to further coordination, from the relevant national laws and regulations, or local regulations, as soon as possible, a clear competent authority or can be based on administrative regulations to strengthen the management of the road rescue. Play a unified overall rescue forces work, toward the fast and efficient development, to ensure traffic safety, reduce accident losses, protect the safety of life and property, build smooth and harmonious transportation. Early generally some high-end automobile after-sales, financial and insurance industry for some high-end members of the customer to provide free support for the enjoyment of high-end service content, to the present this service has also developed to a fairly mature, quite common point, the quality of service and service area is also relatively mature.

With the expansion of market demand, roadside assistance is now in addition to the free services provided exclusively for members or organizations, but also appeared rescue service card, as long as the payment of a small amount of money, you can enjoy free rescue services in the specified period. This also greatly facilitates the frequent driving out, do not like to do it yourself, the modern young cluster, female driving friends and other do not know how to maintain, only love to drive this type of group. General banking insurance and even other high-end clubs already offer free packages for members, such as Sinopec's gas card.

Can really have the ability to do to cover the whole country, including: Mondial (Allianz Global Assistance), Road China Rescue (Manfrotto International Rescue China subsidiary), the international SOS, the car car card, Sinopec, Ping An Insurance and several other professional rescue service organizations, the car car card rescue team is the first to pass the international IOS9001-2000 rescue team, but also the first to really do! Seamless coverage of the country, the first truly unconditional (i.e., regardless of mileage, frequency, area) free of charge rescue service organizations. At present, China's auto rescue market is gradually moving towards standardization of the track, from fragmented and disorderly management to centralized network management, from the implementation of customer service customers, from closed to open. With the arrival of the information age, car owners to obtain rescue services are also increasingly easy.

First of all, along with the market demand for professional rescue service management company came into being, it will be automobile manufacturers, automobile dealers, professional rescue implementation agencies and customers integrated together to form a vehicle as the central carrier, service-oriented, in order to solve the urgent needs of the customer for the purpose of providing customers with standardized, professional, legal, humane and fast service.

Secondly, the brand 4S stores are also equipped with professional rescue vehicles, with the rescue service function for brand vehicle customers and customers in need.

Third, for the vast number of non-network scattered owners, specialized rescue groups / departments gradually separated from the 4S stores and traditional overhaul shop began to set up a company to operate independently. In the vast rural areas, the dispersal of rescue forces and the lack of rescue funds, the number of emergency rescue equipment is insufficient, technologically outdated, especially a significant portion of the township health centers do not have an ambulance, and some of the ambulances in county hospitals have been overdue for service. Once a major traffic accident, these areas had to mobilize rescue equipment from other places (such as vehicle breakers), rescue vehicles can not set off in time and choose the best rescue path, unfamiliarity with the scene of the accident, delayed the rescue time of the accident, a serious delay in the valuable rescue time.

China's road traffic accident rescue organizations such as traffic police, insurance companies, general rescue enterprises belonging to the rescue vehicle to form a unified deployment, but also can improve the efficiency of rescue. At present, China's large and medium-sized cities, traffic police detachments and traffic police brigade, are general traffic accidents and serious traffic accidents prepared by the corresponding emergency rescue plan, the plan on the traffic accident rescue command organization, rescue personnel division of labor have made clear requirements.

China since 2000, the number of people died in traffic accidents every year in about 100,000 people, an average of nearly 300 people died in road traffic accidents every day, the fatality rate of 17% or so, which is 2% of the developed countries compared to the fatal rate of traffic accidents nearly 9 times higher. About 60% of the people who die in road traffic accidents in China die on the way to the hospital or in the hospital. Taking the number of traffic victims at the time of the accident as the grading condition, avoiding treating the serious and big accidents as "general" traffic accidents, can greatly save the injured people in traffic accidents. Practice in France shows that, for seriously injured people in traffic accidents, if they are rescued within 30 minutes, their survival rate is 80%, and if they are rescued within 90 minutes, their survival rate is only less than 10%, whereas about 40% of the traffic accident victims in our country die on the spot, and 60% of them die on the way to the hospital or die in the hospital. According to China's Ministry of Health, in 1000 cases of traffic accidents, only 14.3% of the injured by ambulance to the hospital.

This is the medical profession's rescue "golden hour" rule. The more timely the rescue of the injured, the more likely that some of the sick and critically injured will be able to save their lives. Traffic accidents occur after the first to arrive at the scene is often a passing vehicle driver, passenger non-professional rescue personnel, these non-professional rescue personnel is the most qualified in the "golden hour" to take measures to save the injured people.

Therefore, it is recommended that each application for a motor vehicle driver's license, must be allowed to accept the medical organization of the necessary first aid knowledge training, to master the scene of traffic accidents on the initial rescue skills of injured people. And the introduction of appropriate traffic regulations, from the legal provisions of the accident scene on the way through the vehicle drivers have the responsibility and obligation to the accident injury to help and send a call for help signal. Standardize the roadside assistance industry, rescue companies clearly marked prices, consumers at a glance, independent choice. Now this kind of roadside assistance service service card in Taobao, pat, Alibaba and other networks have been different brands to choose from, can be more than the quality of service, more than the range of services, more than the price. The relevant functional departments to improve the relevant laws and regulations, standardize charges, operation, service, can not let this growing market free development, should be for a variety of displacements of the car, in a variety of possible situations to develop a guide price, to determine the scope of the enterprise can be up and down.

Automobile roadside assistance industry derived from the automobile maintenance industry and get development, should be integrated with the relevant functional departments of the enthusiasm, mutual support and cooperation, as soon as possible to introduce industry norms, the automobile roadside assistance service standards, quality and other unified norms. Unified by a specialized department to manage this industry, to promote the development of automobile repair shops, auto repair workshops, and professional automobile roadside assistance companies and other industry, to meet the needs of more and more people traveling by car. Construct a national self-driving car circulation service platform, draw on international operational experience, and provide professional support and technical guarantee in terms of management mode and service standards. Construct an automobile road rescue network to provide protection for self-driving car trips, and unify the construction of national self-driving car road rescue service stations as a professional service network to provide fast towing rescue services, build self-driving car activity bases or camps, and take on the great responsibility of providing professional services and protection for self-driving car travelers.

Constructing the auto club branch of China Automobile Circulation Association and improving the national auto club industry organization. Accelerate the call center system, GPS positioning system, customer relationship management system, decision support system to build the road rescue service system, to solve the self-driving car owners on the demand for service resources to optimize the allocation.

Establishment of national free roadside assistance service, organized by the e repair alliance of the many repair enterprises *** with the joint, mutual help, *** with the owners of any city to provide free rescue service alliance is being established, such as pick-up service, emergency oil delivery, emergency water, tire replacement, towing towing and other items completely free of charge. So that enterprises and car owners cooperation *** win, mutual benefit, to protect the assured travel, safe travel. At present, China's auto repair and rescue market is mainly faced with the following problems: First, the rescue business is small, scattered, weak, each in its own way, it is difficult to become a climate; Second, the service is not standardized, the price is not uniform, the phenomenon of ripping off the customers; Third, people's awareness of the automotive rescue industry is not high; Fourth, the quality of some business practitioners are low-quality, backward means of rescue, and can not provide high-quality rescue services.