Bare International, Inc. (BARE) is currently the world's largest research organization focusing on customer service evaluation, dedicated to providing organizations of all types with vital information about customer and employee satisfaction and loyalty.BARE collects the information necessary to help these organizations strive for excellence, increase sales, improve overall quality, enhance customer loyalty, and employee retention and training. Its sister company, Video Eyes, LLC, is a leader in the field of video mystery shopping.
Basic Introduction Chinese Name: Bare International Foreign Name: Bare Full Name: Bare International, Inc Abbreviation: BARE Introduction: Customer Service Assessment Research Organization Founded: 1987 Founders: Michael and Dale Bare Introduction, History, MSPA, Global Objectives, Services, Industry Experience, Introduction Since 1987 by Michael and Dale Bare. Founded in 1987 by Michael and Dale Bare, BARE has grown into a company with over 60 talented employees at its corporate headquarters in Fairfax, Virginia. In addition, BARE has established international offices in Antwerp, Belgium; Mumbai, India; S?o Paulo, Brazil; Santiago, Chile; and Shanghai, China. BARE serves more than 4,500 clients globally in the financial services, hospitality, retail, entertainment, fitness, training, housing, automotive, and restaurant industries, including many Fortune 500 and leading corporations. companies. History P&O International was founded in 1987 by Dale and Michael P&O in the Fairfax, Virginia area of the United States. At the time, they realized that a local "mystery shopper evaluation" company offered only limited mystery shopper evaluation services in the area. Mr. and Mrs. Pomeroy had the idea of starting a mystery shopper evaluation company that would provide standardized, high-quality evaluations to clients all over the world. The company began in the hospitality industry under the name of Restaurant & Hospitality Services (RHS). Over the years, RHS has provided complete mystery shopper assessments and employee integrity surveys for many restaurant and hotel chains throughout the United States. In 1999, RHS changed its name to P&O International and opened an overseas office in Antwerp, Belgium. Since then, P&O has grown rapidly in the global market. Today, in addition to the office in Antwerp, Belgium, P&O has offices in Mumbai, India; Shanghai, China; Sao Paulo, Brazil; London, England; and Paris, France. Every day, P&O works with clients in over one hundred countries around the world, completing more than tens of thousands of Mystery Shopper visits and evaluations each month. The founders of MSPA are leaders in the mystery shopper assessment industry and participants in the development of industry standards. MSPA has established many of the industry standards and norms in the field of Mystery Shopping Assessments. As a founder and active participant in the Mystery Shopper Screening Program Association (MSPA), which was established in 1995 by BARE founder Michael Pearce, Pearce is now the most influential industry association in the world. If you are looking for a customized Mystery Shopper Assessment solution from a company with the most experience and best practices in a wide range of industries, P&O International is just what you need. Global Purpose P&O is committed to providing our clients with consistently high quality evaluations to ensure that the data received by our clients around the globe is a true reflection of their customer experience and satisfaction. P&O International evaluates company standards worldwide Expertise and technology are key to ensuring that P&O continues to develop data collection tools. Customizing data collection tools and translating the collected data into comparable, measurable, objective and valid reports helps clients to effectively evaluate your standards and performance. P&O is able to independently complete customer research projects across regions and borders. Pall Mall will oversee the project from inception to completion without disclosure to any third party. Services Mystery Shopper Assessment P&O is well known for its comprehensive mystery shopper assessment services. Professional mystery shoppers visit and evaluate your business in a variety of ways, ranging from direct visits to carrying portable video equipment and conducting surveys and evaluations over the phone or online. All programs are specifically designed to meet the specific needs of our clients. Pall Mall's evaluators will assess the level of performance of your staff in carrying out established programs and standards, either through personal visits or phone calls. A professional evaluator communicates with your staff, purchases or returns an item, orders a meal, converses with customer service, or simply evaluates the operation of a specific location at a specific time. What Mystery Shopper Evaluation Services Can Do For You Mystery shopper evaluation services can help improve your business if it relies on a model of employee-customer interaction. These assessments can: - Determine whether staff training is appropriate - Identify talented employees - Record the number of transactions completed - Provide third-party monitoring of your entity and staff - Determine whether service quality is up to par - Identify management gaps - Identify areas where staff training needs to be strengthened - Identify potentially detrimental factors to your company's growth PALMER's global, cross-industry experience can help you build an assessment program that is tailored to your specific needs. P&O's global cross-industry experience can help you build an assessment program that fits your specific needs. Superior Management Tools With a state-of-the-art system of computable metrics, a company's management team can quickly improve performance. - Improve employee training programs - Troubleshooting and problem solving - Provide incentives to star employees - Develop and monitor employee incentive programs Competitor Assessment Pall Mall has developed a suite of specific assessment programs that can be used to assess your own services as well as for competitor surveys. Web-based Reporting to Bring You Valuable Data P&O provides all clients with uninterrupted access to data 24 hours a day, 7 days a week through web-based reporting. Satisfaction Surveys Customer surveys are an effective tool for any company that wants to retain its customer base and measure its service levels, products and employees. As a leader in assessment services, P&O International can provide a variety of highly effective assessment methods to help measure customer perception, satisfaction and loyalty. Survey Methods: Results Pay Off Intercept Interviews This proactive, face-to-face approach provides your customers with the opportunity to express their opinions. Professional interviewers use customer-approved questionnaires and rating scales to ask them questions about satisfaction and loyalty. Internet Survey Your customer receives a personalized invitation to complete a customized satisfaction survey over the Internet. Pall Mall International is responsible for sending out the survey invitation, and the customer can view the survey results online or receive them via e-mail. After completing and submitting the survey, the customer can be directed to your company website. Telephone Surveys In order to get the most up-to-date feedback, P&O interviewers contact customers over the phone to conduct a personalized survey centered around their last experience at your place of business. The customized IVR (Interactive Voice Response) program allows the results of the survey to be instantly available online when the customer calls into the IVR (Interactive Voice Response) program. Employee Surveys Custom designed employee surveys allow employees to express their opinions with confidence in an anonymous survey format. The results of this survey can be used to improve training methods and reward high performance. Advantages of Customer Satisfaction Surveys -The data obtained from interview surveys has a high degree of credibility due to a large and representative group of respondents. -Using P&M as an independent, third-party platform that provides reports, all opinions and complaints are faithfully documented. -Surveys can be targeted to meet specific operational needs. -Surveys can be used as a very useful marketing tool for new product promotion and revision of marketing concepts. -Immediate feedback on survey results can help companies take quick action on ongoing projects. -Long-term data compilation to help develop corporate norms, benchmarks, appraisal systems and employee incentives. Easy-to-understand charts and ratios to help organizations better understand the data. INDUSTRY EXPERIENCE Over 23 years of experience serving the Hospitality, Finance, Education & Training, Automotive, IT, Retail, Consumer Electronics, Food & Beverage, Gaming & Entertainment, Luxury Goods, Fitness & Healthcare, Food/FMCG, Real Estate, Oil & Gas industries.