Industry and commerce, price, technical supervision, commodity inspection, health, medicine and other administrative departments, shall, in accordance with their respective duties to investigate and deal with violations of consumer rights and interests, and to do a good job in the protection of consumer rights and interests.
Administration for industry and commerce at or above the county level shall establish or designate a specialized agency for the protection of consumer rights and interests. Article 4 The people's governments at all levels and their relevant administrative departments shall support and guide the work of consumer associations, guarantee the normal fulfillment of their functions and provide the necessary funding.
The mass media shall do a good job of publicizing the protection of consumer rights and interests, support the work of consumer associations, and expose and criticize acts that harm the rights and interests of consumers. Chapter II rights of consumers and operators of the obligations of Article 5 consumers enjoy the "Chinese People's *** and the Protection of Consumer Rights and Interests Law" and other relevant laws and regulations of the rights. Article 6 The operator to provide goods or services, should be in accordance with the "Chinese People's *** and the Protection of Consumer Rights and Interests Law" and other relevant laws and regulations and the provisions of this approach to fulfill their obligations. Article 7 The operator shall mark its real name and mark in a prominent position in the place of business; the use of other people's counters or venues to engage in business activities, should be marked with its own real name and mark.
Goods market organizers, fair organizers, venues and counter providers shall strengthen management, and urge the commodities market operators, exhibitors and venues, counters and users of the business license to hang into the trading card or business license, and marked with its real name and mark.
Goods trading market organizers, exhibition organizers, venues and counter providers, should be in a prominent position in the trading place to publish the supervision and complaint agency's telephone number and address. Article 8 operators to provide goods or services, shall abide by the principle of fairness and voluntariness, shall not force consumers to buy goods or accept services, shall not sell goods against the will of consumers or attach other unreasonable conditions.
Operators shall not refuse to provide consumers with the goods and services it operates without justifiable reasons. Article IX operators shall not provide consumers with the "Chinese People's *** and the Protection of Consumer Rights and Interests Law", "Chinese People's *** and the State Product Quality Law", "Chinese People's *** and the State Food Sanitation Law", "Zhejiang Province, Product Quality Supervision and Administration Regulations", "Zhejiang Province, investigate and deal with the production and distribution of counterfeit and shoddy goods behavior regulations" and other laws and regulations prohibit the production and sale of goods. Article 10 The operator shall provide consumers with the true situation of the goods or services, shall not make false statements, shall not carry out deceptive on-site demonstration, persuasion and other sales-inducing activities.
Operators shall not use false advertising to deceive or mislead consumers. Article 11 The operator shall, in accordance with the provisions of the state price management, the development and adjustment of commodity prices and charges; the sale of goods and services must be clearly marked, in a conspicuous place to announce, shall not inflate prices, profiteering. Article XII of the operator shall use measuring instruments in accordance with national regulations. Operators shall not count the weight of the packaging in the net weight of goods, shall not be missing scale, shall not refuse to measure the consumer review. Article XIII of the operator shall not be used to promote the sale of goods.
No unit or individual shall, without approval, promote goods by means of pyramid selling.
Operators using exhibitions, direct sales, special dealers, postal sales and other ways to promote commodities, should be consistent with the quality of goods, prices and other provisions, shall not harm the interests of consumers, the specific management by the provincial administration for industry and commerce in conjunction with the relevant departments to develop. Article XIV operators engaged in the service industry, shall have the appropriate technology, equipment and other conditions, express services, service prices, the use of qualified service supplies, according to the provisions of the agreement or commercial practice to ensure the quality of service.
Operators engaged in medical, beauty, passenger transportation, food, entertainment, tourism, home appliance repair and other services, must protect the human health and safety of consumers. Article XV of the state or the operator and the consumer agreed to implement the repair, replacement, refund (hereinafter referred to as "three packages") of goods, the operator in the sale of "three packages" certificate must be issued, and to determine the conditions of the maintenance unit, "three packages" certificate. "Three packages" vouchers should clearly indicate the rights and obligations of consumers.
The implementation of the "three packages" of goods have quality problems, since the date of sale within 7 days, the operator shall, at the request of the consumer to be returned, replaced or repaired; within 15 days, shall, at the request of the consumer to be replaced or repaired. Article XVI of the operator in accordance with the "three packs" provisions of the return responsibility, should be invoiced according to the price of goods a refund of the purchase price.
The operator according to the "three packs" provisions of the replacement responsibility, should be free for consumers to exchange the same model with the same specifications of the product, without the same model with the same specifications of the product, the operator shall be returned at the request of the consumer, and shall not be charged for any fees.
Operators according to the "three packages" repair responsibility, should be repaired within 30 days, and shall not charge any fees. Operators should be in the "three packages" vouchers on the truthful record of the date of acceptance of the repair, maintenance of the occupied time, repair parts, the cause of the failure and so on.
The operator is not repaired within 30 days, can be replaced with the same type of goods with the same specifications; the operator did not replace, every extension of 1 day by the price of goods 2 ‰ standard compensation for consumers due to delay in the use of the goods suffered losses, or to provide similar commodities for consumers to use in the repair period; the operator is not repaired within 90 days or two repairs during the period of repair still can not be used normally, it should be According to the consumer's request, be responsible for the return or replacement. Consumers choose to return the goods, in accordance with the provisions of the first paragraph of this article.
The repair of goods in the repair period, the repair part, from the date of delivery and use, re-execute the original provisions of the repair period; other parts of the repair period should be deducted from the time occupied by the repair.