End-of-year report work summary Part 1
_ The year is already halfway through. During this period I visited many units such as Huainan Datong District Government, Huainan Shannan New District Land Bureau, Huainan Shouchuang Water Company, Sinochem Sanjian Group, Huainan Pingxu Power Plant, and Huainan Water Conservancy Bureau. We have added many business units such as Huainan No.4 Middle School, Huainan Panji Power Supply Company, Electricity Construction No.1 Company, Panyi Coal Mine, Huainan Mineral Stream and so on. In the past six months, I have realized sales of 4.5 million, of which 2.6 million were sales of shopping cards, 1.7 million were sales of department stores and 0.2 million were sales of home appliances. For the company to complete the sales target to contribute to my strength. Through nearly six months of visits to various units and communication, found a number of group purchasing work in some of the problems:
1, visit the customer without planning, targeting leads to lower efficiency, although the business unit now has a wide range of government agencies and various industries, but for a certain industry penetration is not too good, such as real estate, communications industry, several major power plants, mining bureau system, and so on.
2, too much emphasis on the sales of shopping cards, ignoring the merchandise group sales. Shopping card sales are important, but the merchandise group buying sales should not be taken lightly, not only is my mall to improve sales, but also a kind of intangible publicity.
3, the company's employees on the group purchasing work enthusiasm has not been fully mobilized, which is a decision-making shortboard of our company, each employee will have a certain important social relations, if each employee can develop a business unit, that produces the benefits are very considerable. Summarize the several problems complained of, in the future work as the focus of the work, I am prepared to solve the following solutions, but also need to be supported by the leadership of the company:
1, there is a systematic visit to the leadership of the unit with a point, first of all, to collect the information of the business unit, and then targeted visits to real estate industry units, communications industry units, several urban mines purchasing departments as well as several power plants, the middle of the need to visit the unit can take time to go by the way of the unit to visit, and then to visit the real estate industry units. The unit can take the time to visit the incidental visit.
2, to strengthen the old business unit trade unions or logistics department visits and communication, not to let it lose; new business units to accelerate the visit to the trade unions and logistics departments, more communication and more contact, to get more shares of the procurement.
3 mobilization of staff motivation, so that all employees to participate in the current implementation of our incentives and penalties policy is not too good, we mobilized in the early stage or a certain effect, but due to the incentives policy can not be realized in a timely manner, the staff's motivation to wear out. We want to mobilize the enthusiasm of the staff, the prerequisite is the implementation of the rewards and penalties policy in place, can not break faith with the staff. The company can also appoint a part of the group purchasing interested in the shopper for the group purchasing commissioner, the use of spare time to do some of the group purchasing visits to accelerate the progress of the visit and speed, I think we can certainly expand our business units, but also to produce certain benefits, there are also outstanding can be transferred to the group purchasing department to work in the future group purchasing the Department of the development of the Department of the need for talent ah.
Through nearly half a year to the group purchasing work of observation and statistics, shopping card sales in the first half of the 11th annual sales of 28.22 million, 12 annual sales of 33 million in the first half of the year, an increase of 16.97%, it can be seen that the growth rate of the first two years slowed down significantly, and the second half of the sales pressure is very large, and the future of the work is still bumpy and difficult, but I will be able to withstand the pressure of the best I can to do a good job of group purchasing work. Group purchasing work well, I hope the leadership to give supervision and guidance.
Year-end report summarizes the work of the 2
Since the first half of the year, ___ sales work has made certain achievements, basically completed the two companies set goals, but there are also a lot of problems, in order to better complete the marketing of the project, to achieve a win-win situation, the two sides into a true sense of strategic partnership, especially on the Phase of the work is summarized. For the previous work, summarized from four aspects:
First, the composition of the company's project members
___Marketing Department sales staff is relatively young, although the work is full of energy, passion and a certain degree of affinity, but there is a lack of experience, especially in dealing with unforeseen events and some of the new problems on the existence of a large lack of. Through the operation of the project in the early period, the sales staff from the ability and understanding of the project have been greatly improved, the future will be through the training of sales staff and internal staff adjustment to solve this problem.
Due to the Party in the corporate brand and the brand of the building on the operation of the idea of friction, resulting in the marketing department's resource allocation is not fully in place, through the first part of the work carried out intensively and the two sides of the continuous communication and exchange, this problem has been resolved.
Second, the marketing department's work coordination and responsibility for clear
Due to poor coordination, the marketing department of the phenomenon of a lot of work there is procrastination, tugging at the skin, which, as the leadership of the ___ company, I have a great deal of responsibility. Poor coordination or poor communication will exist in the work direction of the size of the inconsistency, over time the two sides will be in the thinking and work on the goal of generating a great divergence, quite a bit of accumulation of feelings, good to know the seriousness of the problem, we are actively working in this area, and strive to achieve consistency of purpose, simplicity and efficiency.
But in the marketing department of the work of the responsibility, the right to work there is still a lack of clarity, I think the work of the marketing department to have a certain authority, only to fulfill the sales process, the problem, no matter how big or small have to ask A, will inevitably lead to inefficiency, the control of some of the issues on the sales of the negative impact, so that the work of the Ministry of Marketing will be very passive, the establishment of a clear responsibility, clear working procedures of the system
Third, about the meeting
The meeting is a very important part of the work and content, but whether our internal meetings or meetings with the development company's effect is not ideal, which is related to the content of our company in the meeting and the form of the meeting as well as the participants of the arrangements are not clear. Now we want to solve this problem through the thematic meetings, leadership meetings and conferences and other different forms of organization, targeted, in addition can not be proposed at the meeting of the problem, we will actively communicate with the development company below, which will be more conducive to the solution of the problem.
Fourth, the management of the Ministry of Marketing
The previous phase of work due to the concentration, urgency, the Ministry of Marketing in the management of the matter, too much to rely on the conscientiousness of the completion of the system, not too much to rely on the provisions of the system for management, which lurks a great crisis, some people in the mind and action have problems. In the future, we will strengthen the internal management, improve the management system and more exchanges of ideas, to understand the real idea to avoid unfavorable to the two sides of the cooperation and project operation.
The above is just a rough summary, due to the time rush there will be a lot of things are not, I hope that your company can be corrected, we will pay great attention, and will be resolved in a timely manner, and finally I wish both parties a happy cooperation, the project a complete success.
Year-end report summarizes the work of the 3
20_year _______ business hall in the company's correct leadership, in the full support of the departments, in the business hall colleagues *** with the efforts of continuous innovation, and actively explore, and achieved certain results, now will be a brief summary of this year's work.
First, kpi index completion
1, account opening
As of December 3, 20_ total completion of the new account 2205, of which the ordinary account 1633, the group data card 533, broadband account 39 households.
Ordinary front desk account in January and February higher, July, August and September by the impact of the renovation of the data is low or 0.
In accordance with the requirements of the county company in my county branch of the first batch of broadband acceptance of authority agents have been fostered up, according to the premise of a certain degree of influence, resumed the business hall broadband acceptance, since the business hall renovation in October moved back to the completion of the total number of broadband installation of 39 households.
Second, marketing activities
According to the installation of the company's deployment, the completion of various types of marketing activities to protect the month *** counted most of the 9:
1, cell phone marketing activities
2, wireless landline *** accept 56
3, high-value retention of 713 households, the group retained 72 households
4, the opening of the door to the activities of 731 households
5, points exchange activities;
6, group unified payment marketing activities 390 households, the group monthly unified payment 417 households
7, package upgrade 70 households (affected by the business hall renovation in July, August, September three months part of the missing data)
8, variations in the high end of the phone fee 23 households
8, value retention, experience traffic add, according to the company issued a The list is completed in full.
Mobile phone signing as of December 3, a total of 854 completed, an average of 30% of the assessment indicators issued by the county branch. higher in January, 2, 3, June data is still available Thought Report Topics; other months are not ideal.
Other marketing activities like high-value retention, group high-end retention, open door activities focused on the greater impact in the customer, acceptance is also larger, basically complete the company's program indicators. The activities are affected by the target customer groups, but also failed to complete the mobilization of sales staff motivation, the processing effect is not ideal.
In order to achieve customer value retention, to complete the hard targets issued by the Group, in accordance with the county branch of the deployment, the organization of the front office staff to work overtime to complete the work of the customer flow increase, but because of the company's change of piecework caused by a great deal of grumbling and dissatisfaction, and timely communication of the spirit of the company to pacify everyone's emotions.
Third, the business hall team construction
Team is to complete a specific task to achieve a specific mission, according to certain rules composed of a collection of people. It is the cell of the enterprise, directly affecting the health of the company; it is the window of the enterprise, directly affecting the image of the company; it is the landing point of all work, directly affecting the realization of the company's goals.
We do as a team, a team, in the "service as the axis, bear responsibility; teamwork, advanced" under the slogan of the call to service as the main content of our work, to do a good job as the center of our work, the courage to take responsibility for the work. Carry forward the teamwork, rain or shine carefully, requiring our team members to have a sense of collective honor, do not wait to actively complete the kpi indicators issued by the company, and strive to be an advanced individual.
In order to strive to be an excellent team, we all have such a belief: to do hard just qualified; heart to do in order to excel. *** The same belief requires members to work in the work can not only seek to pass and mediocre, to do it by heart, the pursuit of excellence and excellence.
Fourth, service enhancement
Continue to I love my home to keep the work in the business hall to create a "thank you, 10 points of satisfaction in the mobile" atmosphere, so that the sales staff in the business hall work alarm bells ringing. Since the launch of the activity, the effect is remarkable, recognized by the majority of customers, the salesperson's service consciousness has also been greatly enhanced on the basis of the original. Relative to the shortening of the waiting time, the salesman service passion has been stimulated, the original purpose of the special activity is basically realized.
Service Star Comparison, in order to enhance the service consciousness of the service star every month, to whether there is a service category complaints, 10086700 response rate and reply full rate and other indicators to do the assessment items. Ensure that everyone real-time alert to do a good job of service
Complaints processing work, single and bimonthly with the Magnolia Road business hall to assist the service supervisor to do complaints processing work. Organize the front desk sales staff to deal with complaints system-generated work orders, channeling and appeasement due to customer dissatisfaction, complaints were affected by the mood, to ensure that the handling of complaints at the same time can not affect the work of the front desk.
Fourth, the work of the shortcomings
Although we have made certain achievements, but the work of the very I'm not enough:
1, some of the key indicators and the company's assessment of the requirements of the gap is large, such as cell phone marketing activities, the alienation of the customer retention, etc.
2, the key indicators and the company's assessment of the gap is large, such as cell phone marketing activities, the customer retained.
2, the quality of service is not stable enough, although sometimes can achieve very good results of unannounced visits, can also be recognized by most customers, but when there are a lot of external factors such as this or this kind of interference in our service will be downgraded.
3, and staff communication is not smooth enough, although our staff in most cases can work actively, but sometimes will ignore some of the staff's emotions, not to be able to do timely communication.
4, complaint handling work and some difficult work orders do not do enough detail, resulting in quality control points are not high, and even a habitual complaint about the customer's work orders, due to the last not according to the company's norms checkout quality control is 0.
V. The next step in the work of the concept Although we have achieved certain results, but we know that the service has no limit, the market means competition, the customer's choice of power is getting bigger and bigger, the era of full-service operations, the customer's choice of the right to choose. More and more, the arrival of the era of full-service operations, homogenized competition is more obvious. In this sense, we have only taken the first step, just a starting point, there is more work to be done.
1, service is king. The communications industry itself is the service industry. To retain customers only good network and rational tariffs is not enough, hard power by the company to equip us with the soft power to rely on our own, service from the little by little. Communication starts from the heart, satisfactory service from me, the 10 points of satisfaction in the mobile slogan into practice.
2, cultivate the level of marketing staff, do a good job of terminal marketing activities to enhance sales.
3, do a good job of data marketing activities. Adapt to the company's transformation from voice business to data business. To the hall for cell phone activities of customers and customers holding 4g machine to the hall to make up the card, we are asked to take the initiative to recommend to customers convergence tariffs and data package business, we are asked to be sure to make up the 4g card to the customer, open the 4g service at the same time to let the customer experience the speed of 4g.
4, timely attention to the front desk salesman's state of mind, play a good role in uploading, soothe everyone because of all kinds of dissatisfaction caused by the slack mood, the use of the company's piecework tools to motivate everyone to do their jobs.
Year-end report summarizes the work of the 4
I am xx plant employee xxx, engaged in lifting operations for more than twenty years, in the ordinary position, dedication and love of duty, hard work, to a model and exemplary behavior lifting lifting operations to achieve the best of their duties and responsibilities, and constantly seek to forge ahead to improve their lifting operations skills level. Since the company was named lifting technician, but also to high standards, strict requirements for their own, hard work and study their business skills, in their positions by the leadership and staff praise.
20xx year xx plant to undertake a lot of production projects, I pay attention to participate in the project: xxxxxx and other projects. I am in the heavy steel assembly of the first area is mainly responsible for the production of assembly and welding work, which is lifting operations in the safety. Quality and progress play a key role, the whole set of processes from the h-type steel structure calibration batching, end cutting, overall turning, lifting operations, the task is quite a lot of work, due to the workplace environment is small, the workplace personnel, and equipment and other unfavorable factors limit the lifting of safety operations bring a lot of inconvenience, in order to ensure that the lifting operation is safe and reliable, I always strictly require myself to the best lifting point position, lifting method command operations to ensure that the structure of the safe and reliable, I always strictly require themselves, to the best lifting point position. Lifting method of command operations to ensure that the components lifting smooth and not swinging, to achieve standardized command operations, to achieve stable, accurate, fast and good results. At the same time the safety of lifting operations is important, the steel structure of a number of accidents are caused by lifting injuries, in view of the characteristics of this, I always pay attention to their own protection in their work and the safety of the surrounding personnel, bearing in mind the lifting safety "ten do not hang", and often in the masses to exchange lifting safety precautions, to explore preventive measures to prevent accidents from occurring! Effective measures to improve the safety awareness of everyone, diligently check the spreader, rope safety and reliability, to nip accidents and the first signs of accidents in the bud. Due to their own consistent dedication to their work, but also influence the team and peers on the lifting command standardization of the extensive promotion of lifting operations around me in terms of lifting safety from work. No safety accidents.
Lifting operations in terms of quality and progress is also a significant relationship, especially the assembly of large components, more need for high-quality, responsible lifting commanders to cooperate with the riveters and welders joint operations, lifting lifting point location should be appropriate, the conductor and the close cooperation of the traveling workers, the safety of personnel and equipment is a great relationship between the only to realize that the quality of the safety of the enterprise are related to the survival and development. At the same time also relates to the personal interests of individuals, so I always put safety in the work in the first place, pay attention to the quality of the pursuit of progress, rather than a little more trouble, work a little more diligently, do a little more detailed, but also to the quality of the safety and progress to get up, this spirit has been well received by everyone.
Usually I am able to work in the work of new technologies and new techniques, love of work, and actively cooperate with the team to do a good job of construction and production tasks and safety, to overcome the technical difficulties of the work type, the ability to work on their own has improved significantly.
Main work performance highlights: good professional quality and professional ethics, work on responsibility, safety and proactive combination of better safety construction. In particular, the production of xxxx roof project, this roof is up to more than 50 meters long, all tube structure, and is the whole assembly, due to limited space, the overall constraints on the construction tasks of the two teams, this roof is assembled, to be lifted as a whole, and then carry out the next process, in the overall move due to the roof, "wide and long," which gives the lifters In terms of difficulty, the overall lifting should be selected reasonably. Ropes are properly prepared, and multiple machines should be hoisted as a whole. Otherwise there is a possibility that the roof frame twisted deformation, a load of deformation, all the tube structure correction up the difficulty, in order to not let the components deformation, I thought of a lot of ways, and the traveling workers called together to communicate, fast speed to wait for the slow speed of the car to listen to the command of the special person, a unified lifting, due to the preparation of the right, the large components of the overall turnover shifting, that is, smooth and safe, by the unanimous praise of everyone.
In the transfer, help, take the technical aspects of the two apprentices (xxx, xxx), in the work to do strict requirements for serious teaching, ask questions and answer them, what they know will teach them unreservedly, so that they have a great improvement in technology.
Follow the professional ethics, play the role of technician, do love and dedication, can summarize the experience in a timely manner, study the technology, seriously study the new technology and new technology, to do to pass on, from, and thus achieved better results, in the work of the team can obey the allocation of positive lead, with the work of the team leader, and the completion of the tasks of the quality, quantity and play a technician's role in the lead.
Year-end report summarizes the work of the 5
20xx is my first year of work, I am in the hospital leadership and nurse care and direct leadership, in the spirit of all the patient-centered, all the patients for the purpose of the service, the better to complete the hospital leadership of the work of the nursing work, skilled in mastering the clinical skills, now summarize the work situation. Operational skills, now the work is summarized as follows:
A practical learning
Since May this year into the hospital to participate in the work of this less than a year of practical learning, the feeling that the theoretical knowledge learned before and the actual clinical work, it is necessary to work in the usual work, on the one hand, strict requirements for their own and more to ask for advice from the teachers, and on the other hand, the use of spare time to study the business. The first is to make sure that you have a good understanding of the subject matter and that you are able to make use of it.
Surgical patients relatively more, but also learned the preoperative and postoperative knowledge. The preoperative preparation has psychological guidance and intestinal preparation, dietary guidance. Postoperative vital signs monitoring, incision observation, assisting coughing and sputum removal, observing the amount and speed of infusion, various drainage tube care, urinary catheter care, dietary care, and postoperative complications observation and care, and so on. In our daily work, we are required to be more patient to communicate with them, only in this way, we can better improve the quality of care, so that patients trust our work. As the rhythm of surgery is faster than the work called busy. The first thing you need to do is to get your hands dirty.
I remember when I first came to the surgery I was not adapted, in order to do a good job, obey the leadership arrangements, I am not afraid of trouble, to the teacher to ask for advice, to colleagues to learn, their own fumble, in a short time will be more familiar with the work of the surgery. Understand the duties of each class, clear work procedures, direction, improve the ability to work in the specific work to form a clear working idea, can carry out the work smoothly and skillfully and successfully complete their work.
Summary of the work of the general surgery nurse: through nearly a year of study, in addition to familiar with the department's business knowledge, I also pay close attention to the professional image of nurses, pay attention to civilized and courteous service in their usual work, adhere to the civilized language, the work of the instrument is dignified, neatly dressed, hair, but not the shoulders, not heavy makeup, not wearing high heels, loud bottom shoes, politely treating the patient, kindly attitude, language norms. I have studied the laws and regulations in earnest, and actively participated in the learning activities of the regulations on the handling of medical accidents organized by the hospital, which has enriched my knowledge of the law and strengthened my awareness of safety protection. Under the active and serious guidance of the head nurse, I have made great progress and improvement in many aspects, usually insist on participating in the department every Friday business learning, nursing staff three basic training, in nearly a year's work, can always adhere to the love of work and dedication to carry out the patient-centered, quality-centered service concept, improve their own quality and emergency response capabilities.
Second, the shortcomings to be improved
Of course, there are still some shortcomings in me to be improved. For example, in the study, sometimes there is still impatience, feeling that there are too many things to learn, impatience, especially in the face of setbacks, can not calmly deal with. In the work, sometimes there is the phenomenon of low standards, although basically able to fulfill their duties and obligations, but in the initiative is still to be further improved, this is my future need to improve and improve the place.
In the upcoming past year, I would like to thank again the hospital leadership, the head nurse and teaching teachers for their education, guidance, criticism and help, as well as colleagues for their care and support. Looking back, there is a lot of progress and improvement, there are also some shortcomings; looking ahead, should carry forward their own merits and strengths, to overcome the shortcomings. In the upcoming 20xx year, I will continue to carry forward my spirit in the past year, do my own work, anxious patient's urgency, responsible for the patient, absolutely do not happen because of my reasons and make the patient's condition deteriorate, I have to be absolutely responsible for their own work, which is a good nurse should do the minimum work to save lives and help the injured.
Year-end report summarizes the work of the 6
Over the past year, in the work of education and teaching, I have always adhered to the teaching of all students, teaching, as a teacher, to establish the "students as the main body", "to cultivate student The teaching idea of "active development" as the center, pay attention to the development of students' personality, pay attention to stimulate students' creative ability, cultivate students' moral, intellectual, physical, aesthetic and labor comprehensive development.
In this year, I am ideologically disciplined and love the cause of education. Constrain yourself at all times and spur yourself on. Strict requirements for themselves, and strive to set an example in the minds of colleagues and students in the mind of thought and work. I also actively participate in various types of business learning, and strive to improve their level and business level. Obedience to the school's work arrangements, with the leadership and teachers to do a good job inside and outside the school.
In terms of teaching work, I strive to listen to more classes, from which to learn the strengths of others, to understand the art of teaching. Every lesson, I am fully prepared, my belief is never fight unprepared. In the process of preparing for the lesson, the material carefully, according to the characteristics of the material and the actual situation of the students to design the lesson plan.
The training of excellence is the main focus of this year's teaching work, because there is always a class of top students and underdeveloped students. For advanced students, I always give special care, first of all, more questions in class, more inspections, more counseling. Then in the classroom on their little progress to give strong praise, after class to find them more talk, make friends, build up their confidence and stimulate their interest in learning. Through the top students to drive and promote the improvement of the backward students. After their own unremitting efforts, students have been comprehensive development.
In terms of classroom work, I attach great importance to the ideological education of students. Through the class meeting, morning meeting, ideological character class and combined with various subjects of teaching materials for students to love the motherland, love, love the collective, love the old dynamic, love learning and other ideological education. So that students can develop a good classroom style, learning style. Class cadres are the teacher's right hand, so I cultivate competent class cadres as an important part of the work of the class teacher. I also often give class cadres regular meetings to understand the situation of their work, and encourage them to boldly carry out their work. So that the class cadres can establish a prestige in the students, and become a role model for students to learn.
Year-end report summarizes the work of the 7
First, due diligence, clear and accurate account processing
Financial reporting, bookkeeping is the most common and heavy work of foreign trade companies, I continue to learn over the past year, pay attention to the exercise, the level of account processing steadily improved for the financial processing and analysis of the laying of a solid foundation. Work in the spirit of "serious, careful, rigorous" style of work to review any transaction that occurs in the original documents, and in strict accordance with the provisions of the preparation of vouchers, timely settlement of accounts, cash journals, bank deposit journals and a variety of detailed accounts are clear and accurate, and on time for the reconciliation of the accounts to achieve the accounts in line with the real, the accounts in line with the evidence, the accounts In this way, the company's internal and external economic activities provide due support. Over the past year, the account processing and funds received and paid safely, accurately and timely, without any error.
Second, high standards and strict requirements, statements to the work
The quality of statements directly reflects the company's operational decision-making efficiency and management level. In the past year to strengthen the quality, strict requirements, give full play to the statistical function, to achieve accurate figures, complete content, timely reporting. Work in accordance with the requirements of the report to establish statistical accounts, in order to facilitate the sub-project statistics, in accordance with the provisions of the compilation of the whole year, quarterly, monthly statistical information of various reports, on time to the competent departments and the company leadership to submit financial statements, timely to the relevant units, the leadership of the company to provide relevant information, information, in order to make the right decision.
Third, the maintenance of the company's credit, bank payments in a timely manner
Bank payments in a timely and accurate relationship to corporate credit, throughout the year I take this work as an important work to implement. Work seriously accounting bank payment business, timely and accurately complete the bank payment and related accounts processing, even if the work is busy, but also due to customer payments first completed as the first priority. Over the past year, there has been no late payment, maintaining the company's reputation, and contributing to the company's sustainable development.
Fourth, around the company's efficiency, foreign currency business work innovation
Under the new situation, the foreign trade company's efficiency space is shrinking, which gives the financial personnel to deal with foreign currency business work put forward higher requirements. Throughout the year, I am familiar with the full set of financial processing procedures, proficiency in reasonable tax avoidance, tax planning skills based on the more resourceful and decisive. In the work of foreign exchange settlement, strengthen the contact and communication with the bank, reasonably determine the exchange rate, try to avoid the exchange rate loss of the export trade settlement, accelerate the turnover of funds; hard work, and further master the foreign exchange underwriting process, so that the timely receipt of the bill and the return of the bill in a timely manner for the foreign exchange write-off procedures; in the tax rebate documents collected, accurate accounting of the export tax rebate, timely declaration of the tax rebate formalities to ensure that the tax rebate should be refunded to the account on time; in the After obtaining the VAT special invoice for export goods, according to the specified time to the tax office of the State Tax Department in a timely manner to certify the VAT special invoice, and to do the same month certification in the same month offset, there is no extension over the past year.