Time passes, snap your fingers, the first half of XX year has come to an end, from my work to the mobile company has half a year. In the past six months, the company's leadership and colleagues to my attentive care and guidance, coupled with my own unremitting efforts and serious study, so that I quickly grow into a qualified mobile company employees, and in the work of a certain degree of achievement, but at the same time there are also many shortcomings. Now I do a simple work summary of this six-month work.
As a college student just out of campus, I am full of enthusiasm for the future work to be engaged in, and eager to make their own contribution to the development of the company, but due to less work experience, but also need to further study in order to carry out the work independently. in August, we reported to the company, by the leadership of the Department of operations and maintenance of the Department of the Ministry of Marketing arranged for half a month each of internships, internships are the learning process, through a month of internship, I familiarize myself with the work of the Department of Operations and Maintenance of the Ministry of Marketing and the Department of the Ministry of Finance. Through one month's internship, I familiarized myself with the operation process of each department of the company, and had a clear concept of my future work responsibilities. After the internship, I was assigned to work in the transmission data center of the Operations and Maintenance Department, where, through the guidance of my colleagues and my own practical operation, I have basically mastered the work skills I need to be able to better complete my work tasks.
My work is primary maintenance, mainly responsible for the maintenance of the second trunk transmission equipment and the organization of circuit data. The maintenance of the second trunk transmission equipment includes:
First, sdh equipment operating environment, state
Including the temperature, humidity, cleanliness, equipment surface, racks and wiring racks clean, column head cabinet power fuse and alarm equipment fan state inspection and cleaning, but also includes room inspection, ddf, odf connector visual inspection.
Second, wdw equipment operating environment, state
Equipment operating environment temperature, humidity, cleanliness of the room, the top of the cabinet indicator status, optical monitoring channel and equipment fan status inspection and cleaning, equipment, odf labeling organization and update, the room scheduling pigtails, flange, attenuator, tools, instruments and so on.
Circuit information is mainly two trunk, local network circuit information organization and update. After taking over the work of organizing all the local network ddf labels, modified with a pen are changed to meet the ddf label specifications, and then printed out and re-pasted on the ddf frame. Checked out the previous legacy of the circuit information is not clear, re-labeling. Such as the 81 circuits of telecommunications, only the transmission side, no switching side, I after careful examination, the information will be made up, so that the entire local network ddf shelf on the label are clear, and can achieve the following specific requirements: (1) according to the trunk and the local network network topology map with the backbone layer / aggregation layer of the circuit open information and the transmission system of the fiber core information to be consistent with the ddf and odf. (2) The odf racks and equipment side pigtails of the backbone transmission room and 2 base stations should be placed according to the specification requirements, and the odf should be marked clearly and completely. Each opening and jumper should ensure that the circuit information is updated, and the accuracy of the circuit information of the odf rack should reach 98%.
In addition, I also organized a complete set of transmission room Nortel equipment and Huawei equipment WDM, completed the odf information that had not been labeled before.
At the same time in the hard work, I also recognize that their own knowledge has a certain degree of inadequacy, so actively from books, from colleagues to learn new knowledge, and the company also provides me with many good learning opportunities. In these six months, arranged by the company, we accepted the provincial company organized by the metropolitan optical network technology mstp training and ip routing technology training. In these two trainings, I understood the metro optical network networking technology and mstp network management and optimization, mastered the ip online related common protocols, and accumulated more knowledge for my own work in the future, so that my working ability has been improved to a certain extent.
After mastering certain work skills, I assisted my colleagues to open a new base station and worked outside for a week to cooperate with the work related to the 11.2 phase of the project construction and expansion. in November, I participated in the Suizhou Mobile Transmission Engine Room power cutting work.
In order to better complete the next step of the work, in the existing basis for greater progress, I am determined in the new year, more to the old staff to ask for advice and learning, do a good job of personal work plan, continue to enhance their own knowledge, exercise their hands-on ability, positive, hard work, so that they can become a dedicated and have a good technical ability of the excellent staff.
Mobile salesman work summary 2In the blink of an eye, six months have passed. In the past six months, I have successfully realized the transformation from a student to a China Mobile employee. Six months ago, China Mobile chose me, and I chose China Mobile. From the day I entered the company, I kept telling myself that I must have "
high standards and strict requirements" for myself. As a matter of fact, in these extremely fulfilling months, I have worked hard and had fun, gained a lot of benefits, and gained a lot of insights. More importantly, I am proud to work in such a fast-paced, efficient, full of vitality and vigor of the enterprise.
Looking back on these months, I mainly did the following work:
First, the second half of the main work
(a) the internship of the business hall
The mobile business hall is the mobile company directly facing the customer a window, where the The staff is the mobile front-line staff, dealing directly with customers, directly representing the image of the mobile. In more than two months of business hall receptionist internship, I not only saw the front desk staff work seriously and passion for life, but also feel that the company as a home strong sense of responsibility and sense of belonging. Specifically, I not only have the most basic familiarity with the business process of the front desk, but also have a more comprehensive and in-depth understanding of the duties of the front desk staff. Business, in addition to normal charging, handling business and other work, reception of users, coordination, conflict resolution, consulting, accepting complaints, etc. also plays an important role; salesperson duties, high level of business and coordination of the ability to work, a strong sense of responsibility, a modest work attitude, the spirit of teamwork, the enthusiasm of the service, etc. is a measure of the front office of the basic guidelines for good employees. These reflect the kind of employees China Mobile needs.
Perceptual understanding to rational understanding is the further sublimation of epistemology. Therefore, after a period of internship in the front office, according to the company's arrangements, we participated in the provincial company's new staff of the fourth training. This training activity is not long, only ten days, but rich in content, flexible form. There are both theoretical learning and expansion training. Especially in the leadership lecture, the introduction of the "China Mobile needs what kind of employees", so that I remember: 1, a strong sense of innovation; 2, the spirit of hard work; 3, the pursuit of perfection; 4, modest and cautious attitude. It can be seen that only we move every employee to play the innovation of the subjective initiative, and pay attention to the little things from our side to start, really play their own fighting force, in order to make due contributions to the company, society. And under the scorching sun deep into the Nanshan Lake expansion training base, and colleagues of the people of the city, attacking the fortress, so that I understand the team fighting force is indestructible - "as long as the victory over their own, you win the life".
(2) marketing manager internship
After entering October, we rotated to the marketing center marketing manager internship. Overall, the marketing center is in a key position in the entire company's business process, playing an extremely important function. Everyone's usual work is both cumbersome and busy, but they are well organized. After nearly three months of internship, let me feel a lot.
1. Understand the basic responsibilities of the marketing manager.
(1) Seriously study the center every month to break down the marketing tasks, including business and service. Learning and mastering these in a timely manner is one of the most basic requirements. There are various ways to do this, including:
1) the morning meeting every morning;
2) the business and service training meeting every month;
3) the relevant TV teleconferences of the provincial and municipal companies.
(2) timely convey the spirit of the relevant meetings and assist, supervise the work of the business hall.
First of all, the regular mid-month meeting provides the most direct and extensive communication stage for marketing managers and store managers. Through this meeting, the marketing manager can convey the business indicators and service priorities of the month; secondly, the inspection work is the most direct supervision of the business hall, and can timely understand the needs of the business hall; finally, the weekly data notification makes it clear that the various business halls own progress and provides the strongest impetus for the next period of work.
(3) Serious thinking and timely feedback on the state of the service priorities in the implementation process of each period.
Through the weekly service meeting, all the participants, including departmental leaders, self-managed hall shift managers, marketing managers, etc., we brainstormed, fully expressed their views and discussions, and finally formed some targeted, time-sensitive methods and measures.
2. Understand the conditions that a qualified marketing manager should have
(1) a strong sense of responsibility
The sense of responsibility is a very important quality, is necessary to do a good staff. Responsibility is one of the standards of doing things, responsible people always want to do things better, while no responsibility is always not serious about doing things.
(2) Flexible guidance
Guidance is a strong support for the implementation of policies and programs, providing an accurate direction and strong motivation to achieve the goals. The flexible approach is more effective in making the guiding effect obvious, and it is an important criterion for testing the excellence of your work.
(3) strong execution
Execution actually contains the execution of the person's understanding and implementation of the operability. For a marketer, comprehension is the most basic, and operability can not be on paper. That is, it has not been done, start discussing the advantages and disadvantages of the policy issued, the size of the difficulties. This is not a good work style, we never advocate. On the contrary, in the process of doing, if we find problems, timely feedback and provide feasible suggestions, which is a good way to show a strong implementation.
3. Seriously practicing marketing manager position
After about two months of master help, the center according to the requirements of the unified arrangements for us to independently manage the work of the relevant business halls, is mainly responsible for,, such as business halls of the daily supervision. In this process, I fully practiced, positive thinking, found that the daily supervision work of the cooperative hall is more trivial, and the execution and timeliness requirements are very high, but these I
can be seriously completed as required. I regret that feedback market information is still a weak link in our work. As the saying goes: "Know your enemy and know yourself, and you will not be in danger". Collecting good market information, especially competitors' information content, and do a good job of analyzing the effectiveness of the proposed targeted program, which is the most important part of good marketing work. However, due to time constraints, I feel that my work in this area is not deep enough, and I have not been able to more effectively find out the relevant important methods and experiences. In the future work, if you have the opportunity to make up for and improve.
(3) Initial involvement in rural market development
With the continuous development of the market, China Mobile's rural market development seems increasingly mature. In the company's leadership visionary, timely proposed the work, and become an important task in the company's development strategy. This program is mainly divided into three stages to complete.
1. Rural market research stage
To do a good job in the rural market research work is the primary basis for good follow-up work. Our three groups of investigators, after a reasonable division of labor, in-depth rural areas, visited the Yixing agricultural base village, agricultural characteristics of the village, mixed industrial and agricultural villages, industrially developed villages and other rural towns, to obtain a first-hand research information. We have a preliminary understanding of the development status of China Mobile, China Unicom and China Telecom in rural areas.
2. Research summary, marketing plan development stage
After an intense and orderly research, we have a serious, scientific summary of the situation, and formed a research report reflecting the current situation of rural communications industry in Yixing. According to the report, we brainstormed, carefully analyzed, and finally developed a targeted and operable marketing plan, fully prepared for the implementation of the development of the rural market.
3. The implementation stage of market development
After doing the preliminary preparatory work, the implementation stage is the most important stage of rural market development. This phase is currently underway.
From the launch of the campaign to date, I have participated in the implementation of the first two phases, the entire process reflects the cohesion and creativity of the team. Especially important is that each person to play the spirit of willingness to suffer, able to suffer, and enduring. Although I have not experienced the activity for a long time, it still left a deep mark in the process of my life growth.
Second, my feelings and experiences
After a few months of full, rich, hard work after the internship, I often continue to summarize, think, but also gained a lot of insights and experiences.
1. Cultivate meticulous and keen observation, and seize every opportunity to learn. The process of internship in a way is also a process of continuous questioning, because as a short-term internship, the master can not have too much time to hand in hand to teach us, and they have a whole lot of their own work. Therefore, many times we must learn to see for ourselves, to figure out, through observation to their own learning, self-improvement.
2, proactive, not waiting for the work to come to the door, but to find their own door. At the beginning of the internship, because of their work is very busy, so we are often also in a semi-idle state, and gradually feel the lack of internship, but as interns, we can not just think about their own learning things, but also to think about how to play their own characteristics, to achieve a win-win effect of learning from each other and help. To this end, we often take the initiative and actively participate in some of the work we can do, such as marketing activities, market research, information feedback, mobile rural market research, etc., has played a certain desired effect, to achieve a win-win situation.
3, good at summarizing. Summarize is a very good habit, people's lives if every day to spend a little time to summarize, then you can improve the life and work better and better. In the internship period, every day may come into contact with new things, so the summary is particularly important, every day back from work, I will insist on doing the heart to think, verbal summary, I hope to gain more, more lasting, the fact that this is proved to be the right thing to do, because of the summary, I just let myself on the business of the mobile have a better understanding of the deeper understanding.
In a word, the whole internship has a great impact on me, not only enhanced my understanding of the excellent mobile enterprise, but more importantly, broadened my thinking about the future of the telecommunications industry, strengthened my sense of responsibility for the work, self-confidence. I will meet the future with a higher fighting spirit and full of enthusiasm.
Three, the work of the outlook
New Year's new weather, in the participation of the rural market development phase of the work came to an end, according to the company's overall arrangement, I entered the just-established group data group. This is both my encouragement, but also a spur to me. In the face of the new . Work position and new work requirements, I am fighting spirit, renewed spirit, always ready to meet the new challenges.
On the basis of the good development of the existing voice business, the potential for new business development in the future is increasing day by day, especially with the arrival of 3g, its dominant position is more and more obvious. Looking forward to the new year, I am full of confidence in the future work, on the basis of the existing work, at least should do the following work:
1. Seriously analyze the customer's use of new services, for the follow-up to carry out the work of precision marketing to provide a theoretical basis.
Only by understanding what customers need can we provide them with compatible business needs. Therefore, the scientific collection of materials on the use of new services by customers is an important basis for the development of precision marketing.
2. Combined with the customer's consumption behavior, in-depth discovery of value-added business development focus. Due to the characteristics of the customer base, people of different age groups have different preferences for new services and the content of their preferences, so it is crucial to develop services that are compatible with consumers according to their consumption characteristics.
3. Improve the publicity of value-added services and enrich the publicity methods. In addition to the traditional media publicity methods, such as television, newspapers, radio, etc., you can also consider the publicity of certain specific places, such as community bulletin boards, campuses, game venues, etc.
4.
4. Continue to strengthen the promotion of physical and electronic channels, and carry out experiential marketing from various aspects. Experiential marketing is the most important perceptual channel to improve customer awareness of new services, but at present most customers are not active enough, then we need to take the initiative to take some measures to strengthen the active experience, such as the development of recreational activities, the establishment of new business promoters and so on.
5. Improve the activity of new business as the focus of the work to grasp, and strive to achieve both quality and priority to quality.
We need to strengthen the front desk recommendation, enrich the recommendation content, and close to their needs to actively guide customers, so that customers not only understand the new business, familiar with the new business, but also to help indirectly publicize the effect.
The above work is my tireless pursuit of the goal, I will take this as a new starting point for life, I will be a practical and diligent, constantly innovate beyond the mentality to meet the new task, a new tomorrow.
Finally, I would like to thank the company for providing me with so many opportunities to learn and exercise, and the leaders and colleagues who have helped me during this period. As a newcomer, in this elite and dynamic China Mobile Jiangsu Co., Ltd. branch of the team, the road of my life has just begun, only to continue to experience the baptism of the wind and rain, follow the pace of progress, in order to contribute to the company's tomorrow's re-creation of brilliant own contribution.
Mobile salesman job summary 3Hello! I am a new employee in June 20xx into the mobile xxx. After just 2 weeks of new employee training, I know what is excellent, what is dedicated, what is the mobile good employees. In two weeks, from the network to the market, from manpower to finance, so many excellent supervisors skillfully talk about their own experience in the work. Talking about the company, talking about the work, their eyes glittering with confidence; talk about the future, talk about us, their words are all care.
July 16, 20xx, Monday, I came to xx branch to start the internship, internship before the company's general manager Huang Likui also specially for us these new employees organized a meeting, which will be the overall situation of the company to make an introduction and encourage us to familiarize themselves with the company as soon as possible to give full play to the business of their own potential, will be after the allocation of human resources department, I went to the marketing department of the internship. With a little awe and a few strands of panic, I stepped into the market office area. As a newly graduated college student, I know very well that the low-eye is our common problem. Therefore, with my hands-on ability still weak, I was more than happy to learn and do from the most basic things, such as sending faxes, answering phone calls, etc. On July 16th, the first day of my internship, I spent my time in footsteps from my seat to the photocopier, and from the photocopier to my seat. But my heart was calm, even though there was a cold sweat on my head all the time, but it was a cautious fear of delaying the masters' work.
From July 17, which is the second day of the internship to mid-September, I transferred to the new city marketing center under the Zhongshan Road business hall internship, because this is our most grass-roots, the most comprehensive business, the largest number of customers of the business hall, where internships can quickly grasp the most comprehensive market business and the company's implementation of the various marketing guidelines. The main business of the business hall can be divided into nine categories, namely, account cancellation, account opening, account transfer, split and close the account, tariff changes, password changes, a card with two numbers, international roaming, replacement card business; daily work and reception of important customers, the implementation of the company's new marketing policies, and so on. In the business hall internship this time, the most y felt one is the implementation of the problem, the second is the psychological problem of the salesman, if the two problems are solved grass-roots will be very "smooth".
In late September to March, I returned to the market department internship. In the business hall is mainly to learn how to use the boss system and the implementation of the new policy, it should be said that in the Zhongshan Road business hall I have the most hands-on opportunities, and in the new city marketing center also interned for more than three months, learning the implementation of marketing policies and feedback, so back to the market business is very familiar with the six months of internship in the marketing department, so that I have a countless number of masters of the care and attention.
First of all, Li Changmei is the master. She worked seriously, thinking ahead, in the guidance of my internship is very patient, from her I learned a lot of publicity knowledge.
The second is Wang Baozhi, Wu Yaobin, Wu Jiandong masters. They encouraged me to be bold and not to be afraid of making mistakes. Especially Wang Baozhi, he taught me a lot of new business knowledge.
Finally, there are masters Yang Xu and Liu Yueying. Because they marketing planning and business analysis has been very busy, so my masters have to work overtime every day, the two work seriously and responsible, a bit of workaholic flavor. During my internship, Master Yang Xu often gave me tuition when he was free, giving me a systematic explanation of marketing and business analysis of the problems that often occur in the solution, etc., I am also very serious about learning. This is how I learn and ask for advice little by little, step by step forward. In a positive attitude, serious, hard work to learn, and theory combined with practice, exercise their hands-on ability.
XX year early March to late April, I went to the Ministry of Finance internship, in order to fully understand and grasp the company's financial situation. Finance Department during the internship, I got a lot of master's care and encouragement, but also the previous study in the school of financial theory and practice combined, no matter what to do to strictly abide by the sox and financial laws and regulations, to be rigorous, realistic. However, I also have a little advice, the Ministry of Finance strictly abide by the financial rules and regulations at the same time should consider the company's greatest interests, such as: reasonable control of costs, skillfully signed contracts, the issuance of salaries, all kinds of policy avoidance, and so on.
XX May 1 to the present, I officially to the network of the Ministry of Network Optimization Center work, engaged in network optimization work I found my own preferences, technology is what I really like, with the arrival of the 3g, 4g era, the quality of the network will be the merits of the mobile company in the future core of the market competition, there is no good network of everything is nothing. The network department consists of 3 centers: network optimization, operation and maintenance, and engineering construction. In the network optimization center Wang Xiaoxia director of the arrangement, I am mainly and Tang Wei master is responsible for routine optimization testing, network frequency planning, network optimization of special optimization, large-scale conference activities emergency protection, network selection site review design program and test acceptance after the opening of the station and so on.
After doing this work, I summarized a few points of deeper experience:
The first point: Sincerity
You can camouflage your face and your heart, but you can never ignore the power of sincerity.
The second point: communication
To learn as much as possible in the short time of internship, it is necessary to have good communication with the master, deepen the understanding of each other.
The third point: passion and patience
Passion and patience, like fire and ice, seem to be two completely different things, but can collide with the most beautiful sparks.
The fourth point: careful and responsible and basic professionalism
Careful and responsible is to do a good job of every thing necessary for the basic quality, basic professionalism is the premise.
Point 5: "Take the initiative"
When you have a choice, take the initiative in your own hands.
In short, in addition to the shallow learning of professional skills during the internship, I also feel and experience a lot of things outside the skills. First of all, the mobile people's dedication and the kind of vibrant work atmosphere. Into such a collective, your heart will involuntarily young up, your feet will involuntarily follow the fast up, and your work attitude will become hard, serious, and then some serious, and then a little harder. Perhaps this is a collective cohesion, this is an enterprise written in writing outside the "special culture"!