Hubei family with a water purifier connected to the wrong drink 3 years of softening salt, in fact, whose responsibility is it?

Recently lived in Wuhan, Hubei, Ms. Li family, found that the home of the water purifier seems to be a problem, after finding the installation company, but found that their home water purifier connected to the wrong pipe, the original kitchen should be connected to the pipe of pure water, received a water softener. The water softener will not regularly add softening salt to soften the water, softening salt on the bag is expressly prohibited food. This can make Ms. Lee panicked. Then the responsibility in the end who should bear it, I think there are two aspects, one is the manufacturer sent to install the master, the second is the installation company is not rigorous after-sales maintenance work. I've been so long in a closer look at what happened.

I. Unconsciously, drinking for three years

The end of 16, Ms. Lee and a water purification limited company signed a "water purification sales and installation contract", the company is responsible for Ms. Lee's home installation of water purification and water softening equipment, respectively, as edible water, and living water. The next year, all the equipment is installed in place, and at the beginning of last month, according to the requirements of the water softener, the water softener should be added to soften the salt to continue to use. Ms. Li called the company's after-sales service, requesting them to come to the door to operate, after the sale completed the operation. Ms. Li found that the edible water at home became very salty, no way he called the after-sales once again, asking them to find the problem, and finally found that the original tube connected to the wrong, so unknowingly Ms. Li's family drank three years of industrial softened water.

II. How to solve

Mrs. Lee claimed that several babies at home usually brewing milk powder are also taken in the water purifier water, she is now very afraid that this will give the child's body caused by any hidden burden. And the responsibility of this operation error, the company decided how to solve. Ms. Li's family is also in the process of negotiation with her.

Three. Attention to life safety

While nowadays the technology supplies more and more efficient, we can not relax the problem of food safety, water purifier is good, but the details of the loopholes may also cause irreparable harm. I hope that we pay attention to the problems around the food and living utensils, to prevent similar things in the occurrence of it.

The responsibility must be attributed to the installation company, although Ms. Lee's family identified the installation of the confirmation agreement, but you let a layman to look at the details of the installation of the pipeline, it is difficult, and the installers are so careless to cause this problem involving personal safety, the company must apologize and compensation.