Summary of the annual work of the department in 2020 (1) 2020 is an important year for the comprehensive, healthy, coordinated and rapid development of our department with the efforts of general practitioners. This year, gratifying achievements have been made: the total business income, the number of people admitted to hospital and the number of people discharged from hospital have increased by nearly 50% compared with the same period of last year; Both economic and social benefits have been improved.
First, strengthen the management of departments and innovate the new mode of quality service.
1. First of all, we carefully organize the doctors in the department and study the various documents and rules and regulations of the hospital repeatedly.
2. Establish the concept of quality service, put forward the concept of departmental service, and establish a unique service concept and code of conduct. Implement medical service standards and doctor's rounds system. Over the past year, doctors in inpatient departments have been insisting on providing patients with personalized medical care and humanized services, attracting a large number of patients to see a doctor, and the number of inpatients has increased substantially, reaching the best level in history.
3. In 2020, on the one hand, all departments will increase the management and training of doctors.
4. Actively adjust the medical structure, take effective measures, find ways to reduce medical expenses, and achieve remarkable results. First, rational drug use. The second is to pay attention to the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the bed turnover. By taking a series of effective measures, the department successfully completed the various cost indicators issued by the hospital this year, and controlled the expenses at a low level under the rapid growth of the department's business, effectively reducing the burden on the masses. It also improves the efficiency of hospital departments.
1. Attach importance to the construction of talent team
A. Our staff used the time of expert consultation, lectures by Health Bureau and professional training in Guilin to learn professional knowledge, discuss medical records, and accumulate clinical experience through the director's rounds, thus improving their professional level and expanding the talent team.
B. Under the leadership and arrangement of the Dean, our hospital has made great efforts to train the backbone of medical business, and trained the backbone of orthopedics and obstetrics and gynecology every year, which has reserved cadres for our future branch expansion.
2. Strengthen the implementation of rules and regulations
The department holds a regular meeting once a week, emphasizing the implementation of safety, quality and responsibilities of doctors and nurses; Check the safety quality twice a month and thoroughly check the unqualified performance: conduct regular safety education to make it institutionalized and regular. Check and evaluate medical records regularly. Regularly check and evaluate potential safety hazards;
Second, shortcomings.
Honest medical practice, honest service, "meticulous service, care and love" have not become the values recognized by every employee, but the administrative management and management level of departments still need to be improved, the diagnosis and treatment ability of diseases needs to be improved, the professional influence of every doctor needs to be improved, and the image of hospital medical technology has not been widely recognized.
In a word, looking back on the work in the past year, achievements are the mainstream. We will continue to carry forward our good practices and learn from our shortcomings. We believe that we will do better.
Summary of Annual Work of Departments in 2020 (2) Over the past year, with the strong support of hospital leaders, the enthusiastic help of department directors and the joint efforts of colleagues, the annual work has been successfully completed. Looking back on the past year, we have made some achievements in department management, medical safety, professional skills, service quality and overall efficiency, but there are still some shortcomings, which are summarized as follows:
I. Main achievements
1, further establish and implement various rules and regulations, improve the medical quality in an all-round way, meet the medical requirements of patients and the masses, and seriously study the writing norms of case prescriptions, medical accident handling methods and medical rules and regulations. Standardize the medical behavior of the majority of medical staff, educate everyone to learn, understand and abide by the law, and protect the legitimate rights and interests of both doctors and patients according to law, which laid the foundation for safe medical care in our hospital.
2. Strengthen the inspection of major clinical medical quality, better implement the clinical and medical care system, and comprehensively improve the diagnosis and treatment level of our hospital. Under the supervision of President Zhang and the guidance and help of Vice President Chen, meetings of departments and medical staff were held for many times to arrange clinical work. In order to further complete the work and tasks arranged by the hospital leaders, the coordination between departments should be deepened. Conduct a serious assessment of business learning and medical document writing. Through the usual inspection, many problems that are easily overlooked can be solved. In order to further strengthen medical safety, we regularly organize staff from all departments to attend meetings, and discuss the next step and preventive measures in view of the disadvantages and hidden dangers of medical safety in all departments, so as to provide guarantee for clinical safe medical care.
3. Strengthen clinical business study and further study. In xx, the hospital sent two comrades to the Department of Stomatology and the Department of Otolaryngology for further study, and sent more than 65,438+00 people to attend various academic conferences to introduce new technologies and experiences, so as to expand our business. When you come back, let the people attending the academic conference sort out what they have learned, print it out and file it. Teaching in the form of lectures has improved the medical learning atmosphere in our hospital, achieved good results and achieved the expected learning purpose.
4. Attend the comprehensive outpatient department meeting regularly, and attend the outpatient department meeting for more than 20 times throughout the year. The development and service scope of outpatient medical work were clarified. And check the clinic many times, summarize the problems found in the inspection, print a book and save it in the file. Further prevent medical errors and medical hidden dangers. Regular teaching of medical knowledge, study of medical literature and medical regulations have achieved certain results.
5. Never forget the responsibility system of the first-visit doctor, strictly implement the system of ward rounds and departmental consultations, and there is no phenomenon of shirking patients. Especially when rescuing critically ill patients, the medical staff in the hospital unite and cooperate, earnestly perform their duties, and let every patient get the best treatment. There was no medical dispute caused by the patient's inadequate rescue in our hospital throughout the year.
6. Medical staff should improve their service attitude and quality, so that patients can come to the hospital with hope and satisfaction. Every medical staff takes it as their duty to facilitate patients, to be anxious about their needs and to think about their thoughts. It is convenient for patients in all aspects. Through the unremitting efforts of the hospital medical staff, this year's work has been successfully completed.
7, in the hospital emergency rescue patients and surgical personnel, improve the emergency rescue team and personnel on duty to order system. Medical staff keep communication open 24 hours a day and listen to patients on duty nearby. No patient was delayed due to time delay, which was recognized by hospital leaders and praised by patients.
8. An emergency plan team was set up in the hospital, consisting of two doctors, four nurses and a driver. It participated in many tasks and emergency drills arranged by the office and the development zone, and was well received by the leaders of the high-tech zone and the office.
Second, the existing problems
1, outpatient medical work is complicated, both internal and external, and the work is complicated. Often it's not what I want to do, but mostly what I want to do, so I don't have time to calm down and plan and deal with my daily work in the long run.
2. Further strengthen business study and further study, and improve the professional and technical level and working ability of young medical staff in our hospital. You must take turns to go to a higher hospital for short-term training.
3. Some departments and individuals still have the idea of not making progress, and improving this negative attitude is the key point of the next step.
4. The registration of clinical nursing departments is not timely and careful. In view of this situation, the next step will be to improve the registration system and put an end to human factors.
5, this year's goal is not clear enough, there are omissions in outpatient management, and the business scope is narrow. The next step is to strengthen outpatient management, set work objectives, expand business scope and introduce new technologies.
6. The learning atmosphere in outpatient department is insufficient, and writing papers is less, which needs to be further strengthened.
In short, there are gains and losses in the work in 2020, and efforts are still needed in the future work. The management of medical quality should be unremittingly grasped, and all work should be carried out from person to person. Make the outpatient work safe and smooth, and contribute all the strength to the safe medical work in our hospital. Comprehensively improve the level of diagnosis and treatment and service attitude, and better serve the majority of patients.
2020 annual work summary model essay (3) 2020 is coming to an end. In this tense and busy year, all general practitioners have enriched and improved themselves with full mental outlook, serious, rigorous and honest working attitude, constantly enhanced their professional quality and sense of responsibility, strived hard, studied diligently, were sensitive to knowledge, stood on their own feet, worked hard, and worked diligently. Everyone is strict with themselves in their work, actively demanding progress, being hard-working, loving their jobs and working overtime, establishing the service concept of patient first, thinking about what patients think, being anxious about what patients need, solving patients' difficulties, striving to complete various management objectives and tasks assigned by hospital leaders, and achieving gratifying results. The main work of the past year is now reported as follows:
First, comprehensively strengthen ideological and moral construction.
2020 is an important year for health departments to continue to carry out hospital management. Thanks to the efforts of hospital leaders and general practitioners, and according to the arrangement of the party committee of the hospital, we carefully organized the study, so that everyone fully realized the necessity and importance of carrying out the hospital management year activities, actively promoted the hospital management year activities with the theme of "taking patients as the center and improving the quality of medical services", actively participated in cracking down on commercial bribery and corrected unhealthy trends in the medical industry. It is forbidden to accept drug publicity fees, publicity fees, promotion fees and clinical service fees. It is forbidden to accept patients' red envelopes and treat them for more than 50 times throughout the year, which has been well received and affirmed by patients and hospital leaders. In accordance with the requirements of three prohibitions and six prohibitions, medical treatment is strictly implemented.
Health management regulations, practice according to law, improve the rules and regulations, implement the post responsibility system, strengthen the "three basics and three strictness", strengthen the study of the core system, strengthen the supervision of blind spots and key positions, strengthen the bedside handover and holiday handover of critically ill patients and make corresponding records. Find and correct hidden dangers in time, ensure medical safety, strive to achieve "five wants and five don't", improve service processes, facilitate patients and serve them wholeheartedly. Efforts should be made to improve the hospital's popularity, build a cardiovascular brand, establish brand awareness, cultivate humanistic ideas, carry out medical nursing work according to the principle of "patients first, social benefits first" and the thought and behavior of "patient-centered", strengthen medical staff's awareness of quality, responsibility and service, and educate medical staff to do their jobs well, take the overall situation into account and give priority to general ideological education under the guidance of medical management year activities. Establish a new concept of general practice, keep in mind the concept of "hospitals thrive on me, hospitals fail on me" in every medical staff's mind, take hospital development as their own responsibility, aim at improving service awareness, do all the work well, meticulously and solidly, aim at providing quality service to patients, take medical behavior as the criterion, strengthen implementation, supervision and inspection, and strive to explore new ideas according to the needs of departments. At the same time, combined with the "Five-Year Plan" learning activities and the actual situation, we should learn relevant legal knowledge, strengthen legal education, deeply explore the legal issues involved in the current medical industry, and enhance our awareness of prevention. No medical malpractice disputes occurred throughout the year. The construction of professional ethics is the focus of our hospital this year. General practitioners closely focus on this work, learn from advanced figures, establish noble medical ethics and lofty service concepts, think about patients' thoughts from the actual medical needs, worry about patients' urgency, serve patients wholeheartedly, and show infinite care in their daily work, so that love zero-distance activities have been well implemented in our department and have been well received and affirmed by patients.
Second, improve the quality of medical services and ensure medical safety.
In the years of hospital management, our department has conscientiously implemented a number of medical quality systems, such as the first consultation responsibility system, the three-thirds system and the preoperative discussion system. Through ward rounds, difficult patients were discussed, and death cases were discussed and summarized, which improved the medical quality. Communicate new knowledge and technology at home and abroad to departments in time, and organize online inquiry about the diagnosis and treatment methods of some difficult diseases, so as to lay a good learning atmosphere and foundation for improving the level of general practice. In this year, xxx patients were treated, among which xx patients were rescued. At the same time, according to the characteristics of our department, we actively carry out interventional therapy. Throughout the year, xx patients underwent coronary angiography and coronary stent implantation, xx patients underwent renal arteriography and implanted pacemakers 12, and xx patients underwent radiofrequency ablation, exceeding the task. Compared with 20xx, the business volume has increased by more than 30%, and the target management task of our department has been well completed. The major we are engaged in inevitably requires the majority of medical staff to constantly learn and accept new knowledge. In 2020, our department will not only cooperate with the overall talent training plan of the hospital, but also send personnel to other places for further study, send two academic leaders to participate in international and domestic academic seminars, and at the same time strengthen and supervise the professional study of on-the-job personnel. General medical staff have also established a positive learning atmosphere and passed the "three basics" training examination for doctors and nurses organized by the hospital. In the exercise of cardiopulmonary resuscitation, the general medical staff are skilled in business and handle it properly. The reporting rate of infectious diseases and chronic non-infectious diseases registered in time in the whole year reached 95%, the coincidence rate of admission and discharge diagnosis was over 95%, the hospital infection rate was less than 5%, the qualified rate of basic nursing was over 95%, the first-class medical record writing rate was over 95%, the success rate of rescuing critically ill patients was over 96%, the hospital bed utilization rate was over 70%, and the annual attendance rate reached 100%.
Third, conscientiously implement the poverty alleviation activities organized by the hospital and strive to complete the mandatory medical tasks assigned by the hospital.
This year, many general practitioners collectively donated money and materials, which fully reflected the love of current medical staff and showed the good social outlook of our department. While paying attention to the humanistic care of doctors and patients, we also advocate interpersonal harmony, * * * learning, * * * progress and * * * encouragement within the department, closely focus on the main line of work, maintain the harmony and unity of work, unite and help each other, respect each other and be lively, which greatly improves the overall work quality and promotes the healthy and civilized development of general practice. More than 0/0 people in General Department/KLOC-actively participated in rural medical poverty alleviation activities, sent superb technology and beautiful love to the most remote places in our province, and participated in medical rescue organized by hospitals, thus ensuring the medical safety of the central authorities, ministries, provincial leaders, experts and tourists.
Fourth, there are shortcomings.
Although we have made some achievements, there are still some shortcomings that need further improvement. For example, (1) there are still many systems that have not been implemented enough in terms of medical quality, such as the low quality of third-level doctors' rounds, the need to improve the analysis level, and the failure to implement the discussion of difficult cases and deaths. (2) The awareness of innovation is not enough, the "three new" technologies in general practice have not been effectively tapped, and new business has not been widely developed. (3) The learning atmosphere is not strong. Although there is a clear business learning plan and system throughout the year, its implementation is not thorough enough, and it cannot be carried out with good quality and quantity, and few papers are published.
Verb (abbreviation for verb) plans for future work.
In the future work, all medical staff in our department are full of new hopes and continue to strive for new breakthroughs. Business volume, business level, economic benefits and social benefits will reach a new level, and interventional therapy will increase by more than 30%. Strive for 1-2 new technology to be applied in clinic, gain preliminary clinical experience, and lay a foundation for future work.
Looking back, with the support and care of the hospital party Committee and hospital leaders, we have made some achievements and been affirmed by the hospital leaders. Another bumper harvest year, on behalf of general practitioners, I would like to express my heartfelt thanks! 20 19 is coming to us in the earnest hope of general practitioners, and all medical staff in our department firmly support hospital leaders in the new year. I believe that under the leadership of the hospital leaders, we will make persistent efforts to further strictly demand ourselves from the aspects of morality, ability, diligence and performance. We are also well aware of the difficulties and pressures, opportunities and challenges facing us in the future, but we are also full of confidence. Work hard, speed up the pace of reform and construction in our department, make the business level and work performance reach a new level, at the same time carry forward the excellent work style, shape the good medical ethics, improve the doctor-patient relationship, and repay the patients, leaders, hospitals and our strength with a brand-new mental outlook and good performance.
Model essay on the annual work summary of departments in 2020 (IV) With the accurate leadership of the bureau leaders and the strong support of other departments, and with the joint efforts of general practitioners, our department successfully completed various tasks and achieved the annual work target. Over the past year, our department has thoroughly implemented the decision made by higher authorities, conscientiously implemented the 16-character policy of tax work, faced challenges directly, United and enterprising, and made pragmatic exploration, and achieved certain results. On the other hand, there are still some shortcomings in our work. The summary is as follows:
First, unify thinking, make overall arrangements and determine the overall work objectives.
Our department was established at the end of last year in the institutional reform of the bureau. According to the requirements of the new situation and new tasks of tax inspection, our department quickly sorted out the working ideas at the beginning of the year and made clear the work priorities in the overall work plan of the bureau. In the first half of the year, it was mainly to continue to standardize and rectify the tax order and truly realize tax administration according to law. In the specific work content, we refined and quantified the work objectives. It is clear that the fundamental task of tax inspection is to investigate and deal with all kinds of tax-related violations, safeguard the dignity of tax laws and regulations, and ensure the accurate implementation of tax laws and the stable operation of tax system.
Two, down-to-earth, solid work, to ensure the completion of various tasks.
My department has carried out a series of work in a down-to-earth manner in accordance with the overall work deployment and plan of the Bureau.
1, enterprise income tax settlement. Since xx years, according to the unified arrangement of our work, we have made detailed inspection plans and schemes, and conducted a comprehensive inspection of the enterprises and industries under our jurisdiction in groups. Pay attention to the combination of principle and flexibility in the work, patiently publicize the tax law, and obtain the support and cooperation of taxpayers. After xx months, * * * made an inventory and supplement of various taxes, late fees and fines, and achieved remarkable results in the implementation of tax administration according to law in the work.
2. Tax law publicity. In the tax law publicity activities in xx and xx months, our department cooperated with the arrangement of the higher authorities and the bureau to take to the streets, distribute leaflets, answer taxpayers' questions and post publicity pictures. At the same time, we also pay attention to tax law propaganda in our daily work, and put tax law propaganda throughout the tax work. In terms of publicity content, we have purposefully expanded publicity and intensified publicity, which has achieved good results in society.
3. Special tax inspection. My department conscientiously implements the spirit of instructions from higher authorities on further rectifying and standardizing the tax order and special tax inspection, strengthens tax collection and management, takes the main idea of xxxx as a guide, adheres to the basic principle of administering taxes according to law, and gives full play to the functional role of taxation. With special inspection as the main means, focus on key points, strengthen tax collection and management, severely crack down on all kinds of tax-related violations, and comprehensively improve the tax environment according to law. In May-June, the special rectification of housing rental industry, enterprise income tax of public institutions, personal income tax of intermediaries, business tax of catering industry and entertainment industry was seriously carried out. On the basis of careful investigation and study to find out the key inspection objects, we concentrated our efforts on the key inspection of housing lease in administrative units. Due to the weak tax awareness of administrative units and scattered tax sources, some units can't find anyone after several searches, which will inevitably bring certain difficulties to the inspection work. Comrades in our department are not afraid of difficulties, but patiently do tax law propaganda work while checking, which has obviously improved the tax awareness of these units. The total tax, late payment fee and storage penalty is xxxx yuan.
In xx years, in order to implement the spirit of the the State Council National Work Conference on Increasing Income and Reducing Expenditure and the spirit of the Personal Income Tax Work Conference of the General Administration and the Provincial Bureau, further strengthen the collection and management of personal income tax, strengthen the adjustment of high-income earners, and vigorously organize income, in accordance with the requirements of the Provincial Bureau on carrying out special inspection of personal income tax, we earnestly carried out special inspection of personal income tax, so as to achieve conclusive evidence, accurate nature, legal procedures, complete procedures, thorough investigation and thorough details.
Third, strengthen study, improve quality and promote all-round development of work.
Our department attaches great importance to the promotion of excellent political and professional qualities to the work, and strives to build a team of knowledge-based high-quality cadres with excellent political skills, excellent style, skilled business and noble morality to meet the requirements of local tax work under the new situation.
Usually pay attention to moral cultivation, enforce the law impartially, perform their duties in moderate rain, be honest and clean, be polite to others, serve in a civilized way, be honest and trustworthy, respect and protect the legitimate rights and interests of taxpayers, and establish a good image of local taxes. Over the past six months, we have worked hard to learn modern knowledge such as politics, economy and foreign languages, expanded the level of knowledge, improved the knowledge structure, enhanced the immediacy of emergencies and the richness of professional knowledge, further improved the level of serving taxpayers and promoted the overall progress of tax work.
My department has always paid attention to the construction of a clean government in its work, adhered to the principle of paying equal attention to rectification and construction, prevented from the source, and continued to study the relevant provisions of the party's work style and clean government construction, as well as the relevant provisions of the central, provincial and municipal governments, so as to enhance all comrades' awareness of clean politics. In the past six months, our department refused to eat for more than ten times, and there was no tax violation.
Fourth, overcome shortcomings and improve in an all-round way.
My department clearly sees that there are still some shortcomings in the work, mainly: sometimes there is an idea of being content with the status quo and not making progress, and it fails to fully meet the requirements of fair law enforcement and civilized tax payment in terms of quality service.
In the new year, all comrades in our department should base themselves on reality, focus on the future, reform and innovate, and strive to complete various tasks.