In the ever-progressing society, more and more people contact and use the letter of commitment, which consists of six parts: the title, the opening sentence, the body, the conclusion, the signature and the date. Do you know the format of the letter of commitment? The following is my carefully organized commitment letter of product after-sales service, welcome to read, I hope you can enjoy.
Product after-sales service letter of commitment 1Our company hereby solemnly promises to the community and the user:
The multimedia products produced by our company are in line with the industry production of the relevant standards or according to the demand side of the contract stipulated in the technical specifications. The company's multimedia products quality assurance period, since the multimedia delivery and acceptance date of one year. Warranty period, multimedia quality problems occur under normal operating conditions, identified by the quality inspection department belongs to my company caused by the quality of the body, the company's implementation of the package, "a guarantee" system (package refund, package replacement, package repair, to ensure that the user to provide products that meet the requirements of the good service); in the process of installation, the user according to the installation procedures In the installation process, the user in accordance with the installation procedures and the emergence of multimedia products belonging to the quality of the product itself, the company will be gratuitous, timely to be resolved.
Our company will strictly fulfill the contract obligations, on-time delivery. To provide users with quality products and services. In the case of normal use of the user, found that product quality problems, our company guarantees that after receiving the user's information (the main city 6 hours, 12 hours in the suburbs, 72 hours outside the province), send technicians to the scene to confirm the processing, if the quality of the problem, we will promptly repair and replace free of charge, in addition to force majeure and the responsibility of the use of the party, the cost of the entire party borne by us, and to do the quality of the user is not satisfied, the service does not stop.
Commitment of the user to the quality is not satisfied, the service does not stop.
Commitment: XXX
XXX, XXX, XXX
Commitment to after-sales service of the product 2We make the following commitments to their products:
A commitment to after-sales service
1, Quality Assurance: As a supplier of equipment XXX, our company on the bidding of the products provided are the manufacturer's original factory
1, quality assurance: as a supplier of equipment, our company on the bid. Provide products are manufacturers of original original packaging, in line with the same quality certification and quality certification system, and provide product technical information (including installation instructions, product packing catalog, product mouth Chinese instruction manuals, certificates of conformity and warranty vouchers, etc.).
2, supply and installation time: xx City xxx Limited in this tender procurement if the bid, after receiving the notice of award that is to provide goods to the user. Manufacturing and testing of products have quality records and testing information. The detection of product performance, we have carried out the whole process of the product, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
3, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can be specially organized production, installation, and strive to meet user needs.
4, the warranty commitment: I Division of the agreement to supply the validity of all the products provided by the warranty period, the validity of all the products provided, to provide normal working days around the clock service, lifelong technical service support.
5, response time: If the quality of the problem occurs within seven working days or the operation of the user inconvenience caused by the impact of the company's commitment to the equipment within three working days for free replacement. Warranty period, the product if the failure occurs, in the receipt of your company to repair, if necessary, our company will provide substitute equipment. Warranty period due to equipment performance failure repair twice still can not be used normally, the Division I gratuitous replacement of new equipment.
6, service system: as a supplier of equipment to the bidding of the company's products to provide security system: when the equipment failure, if necessary, will be sent to the designated professional technicians in the specified time door-to-door repair or send repair, the cost of the purchaser is willing to incur the cost of transportation and miscellaneous expenses borne by the company.
Second, the product price commitment
1, in the same competitive conditions, my company does not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith with the most favorable price to your side.
2, in the warranty period, the supplier will be free of charge to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are based on the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will set up a dedicated after-sales service system for the project;
Fourth, the complaint system and contact information
1, if you have a comment on our service, please to the technical department scheduler or the maintenance department manager to complain.
2, the user complains of the problem, verify that we are responsible for, will be on the management and handling personnel of different degrees of punishment, and apologize to the user. If it is not our responsibility, the relevant personnel will also explain to the user, and hope that the user can give us maximum support.
Commitment: xxxx
Commitment of product after-sales service 3XXX company is engaged in satellite navigation and positioning, geographic information engineering specialized companies. Since its establishment, XXX has always been committed to the promotion and application of related products in various industries, to provide users with (each related) system solutions.
XXX and the domestic and foreign industry a number of well-known manufacturers to carry out a wide range of cooperation in the areas and services for the domestic national defense, marine fisheries, transportation, machinery control, communications, electric power, surveying and mapping, land, geophysical, airports, water conservancy, railroads, agriculture and other areas of users. To "customer-centric" business philosophy, to provide customers with a complete set of solutions from program design, product selection, equipment procurement to on-site training and maintenance, has been our pursuit and pursued the purpose of running the enterprise, XXX would like to wholeheartedly for the majority of users to provide efficient, stable and convenient service.
To this end, we will be dedicated to customer service
1. equipment arrived at the scene, our technical staff arrived at the same time, together with the unpacking inspection, and to provide technical consulting services related to the handling of equipment, warehousing, precautions;
2. equipment installation and commissioning stage, our technical staff to the scene to assist in the installation and commissioning, and timely treatment of installation process encountered'' problems, to ensure a successful outcome;
2. Problems encountered in the installation process, to ensure a success;
3. according to the contract requirements to provide product use, maintenance manuals, equipment, schematic diagrams, wiring diagrams, construction drawings and other technical information and spare parts;
4. after the completion of the installation of the equipment to assist in the power test and test run;
5. the product of the life-long service system and 24-hour service;
6. warranty period, the seller is responsible for long-term discounts, the seller is responsible for the installation of the equipment. Outside the warranty period, the seller is responsible for long-term preferential provision of spare parts, only the cost of charging;
7. the demand side of the relevant equipment problems, to do within one hour to reply, such as the need to send people to the scene, our after-sales service personnel to the scene within 48 hours, so that the problem is dealt with in a timely manner, so that the equipment as soon as possible to resume operation, if the equipment failure can not be repaired within 10 days, then the replacement of products free of charge;
8. the product is a lifelong service system and 24-hour service.
8. we free of charge to the user operator training, introduction of product performance and structure, operation, maintenance knowledge, and reading drawings, troubleshooting general knowledge and skills;
9. the establishment of a hotline, timely understanding of the operation of the equipment, to accept the user's repair, complaints, in order to promptly arrange for the technicians to answer or go to the scene;
10. to strengthen the contact with the user, pay attention to the user's opinions, the user's opinions, the user's opinions, the user's opinions, the user's opinions, the user's opinions, the user's opinions. Strengthen the contact with the user, pay attention to the user's opinion, the development of the user's quality tracking information card system, improve the user file, and the return visit to the product, to understand the operation of the equipment, in order to ensure that the user's long-term safe and reliable use of the factory's equipment;
11. The warranty period of this equipment is 12 months from the date of acceptance, acceptance by the buyer and the use of the date. In the warranty period, due to the product manufacturing quality is not the amount of damage or can not work properly, our free repair and normal maintenance.
After-sales service commitment 4
Name of after-sales service organization: xxxx Electronics Company Limited
Duty phone: xxxxxxxx
Detailed location: xxx Electronic City
Project leader: xxx
Warranty period: x years
Equipment warranty commitment
Free warranty period Period:
For the product within x years from the date of purchase, the user can unconditionally replace all parts of the goods purchased by the user in the event of non-human damage. All equipment shall be provided by the bidder with a one-year free warranty. Within one year, the user purchased the goods of the components occurred non-man-made damage, will be replaced free of charge performance indicators are not lower than the original specifications of the new parts.
Free warranty period from the date of acceptance of one year.
Free warranty period maintenance personnel received maintenance notification after the arrival time: my company specializes in the establishment of after-sales maintenance service department. After-sales service department 24 hours a day telephone service support, fault response time within the city no more than 2 hours to respond, within 24 hours to give a solution. Province according to the fastest transportation shortest time to the scene. 2 hours to give a solution. After the user repair, in the specified time can not solve the problem, provide no less than the original grade of the equipment for the buyer to use.
Free warranty period commitment:
1, all equipment shall be provided by our free one-year warranty service.
2, within one year, the user purchased the goods parts occurred non-man-made damage, will be free to replace the performance indicators are not lower than the original specifications of the new parts.
3, free equipment system upgrade.
4, inspection services no less than 1 time per month, in the inspection combined with the images of the rotation patrol, the problems found in accordance with the problem handling process in a timely manner, and contact with the Party provided by the emergency contact person, to ensure that the problem is dealt with in a timely manner.
Commitment after the expiration of the free warranty period:
1, after the warranty period continue to provide replacement parts at cost to the bidder.
2, the service process, response time in place, repair time and so on with the warranty period commitment.
After-sales service contact: xxxxxxxx
xxx city xxx limited company
After-sales service hotline: xxxxxxxx
Technical training commitment:
equipment installation and commissioning is completed, the organization of the equipment management, operators focused on lectures (including the combination of theoretical and practical operation PPT).
Other service commitments:
After winning the bid, the Company to follow up on after-sales service, will arrange for technical personnel to follow up on the user's after-sales maintenance services; free warranty period from the date of acceptance of the equipment. In order to continuously improve the service management and expand new service mode, our company welcomes the user's supervision and criticism, we accept the bidding team to our supervision. We will take the initiative to return to the user in order to timely understand your views, and quickly improve the shortcomings of the service. When the service makes the user dissatisfied, you can directly contact our project manager.
Commitment: xxx
Commitment to product after-sales service 5Our company is now on the number of offers in the equipment supplied, to make the following written commitments:
(a) Product quality:
1, our company to ensure that the equipment supplied is new, unused original qualified products, imported equipment is introduced through regular channels. Guarantee that the goods provided in the correct installation, normal use and maintenance conditions, in its service life with good performance. Delivery to provide instructions.
2, our company is committed to the quality of the equipment supplied by the quality standards in accordance with the relevant national quality and technical standards and relevant laws, regulations and provisions of the requirements of the implementation, and not less than the original manufacturer's warranty regulations and the relevant supply standards for the supply, to prevent counterfeiting and shoddy products.
(B) after-sales service:
1, after-sales service period is divided into:
a, free warranty period:
Quotation of the products sold:
Free warranty period of years;
Free warranty period of years;
b, quality maintenance period: outside the warranty period (can / not) to provide lifelong maintenance services.
Beyond the warranty period of the parts charged parts cost fee.
2, the warranty period to provide free door-to-door service:
a, free delivery to the purchaser's designated location, installation and commissioning, performance introduction and operation of the use of personnel training;
b, such as equipment failure: Lanzhou City area within hours to respond to provide door-to-door service; such as failure to maintain normal within a working day, the company will be free of charge to provide a spare machine is not less than the original equipment parameters for the purchaser's use. Parameters of the spare machine for the purchaser to use until the fault is eliminated;
c. Regular visits to maintenance: after-sales phone call back once a month, in a timely manner to understand the purchaser's comments and suggestions, in order to promote further improvement of the company's after-sales service work.
3, it is recommended that: in order to ensure the normal use of equipment, reduce the failure rate, to ensure that the normal service life of the equipment; the user in the warranty period consumables and related accessories should be preferred to the original regular products.
4, after-sales service contact:
Service phone: Contact:
Complaints phone: Contact:
(C) If the failure to fully fulfill the above commitments, the purchaser may take the necessary remedial measures, the costs and risks borne by our company (deducted in the bid security deposit).
Company name (official seal):
Legal (proxy) agent: Date:
Commitment to product after-sales service 61, quality assurance:
As an equipment supplier ---- , our company on this tender to provide the products are the manufacturer's original original packaging, in line with the same quality certification and quality certification system, and to provide technical information on the product ( Includes installation instructions, product packing catalog, product mouth Chinese instruction manual, certificate of conformity and warranty vouchers, etc.).
2, supply and installation time:
Guilin Xunchuang Trade Co., Ltd. in this tender procurement if the winning bid, in the receipt of the notice of award that is to provide goods to the user. The manufacturing and testing of products have quality records and testing information. For the testing of product performance, we have carried out the whole process of the product, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
3, product delivery:
As far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, our company can be specially organized production, installation, and strive to meet user needs.
4, warranty commitment:
Our agreement on the supply of all products provided within the validity of the warranty period, the validity of all products provided within the period, to provide normal working days, round-the-clock service, lifelong technical service support.
5, response time:
If the quality of the problem occurs within seven working days or the operation of the user to cause inconvenience, the company promises to replace the equipment within three working days free of charge. Warranty period, the product if the failure occurs, after receiving your company report, if necessary, our company will provide substitute equipment. Warranty period due to equipment performance failure repair twice still can not be used normally, the Division I gratuitous replacement of new equipment.
6, service system:
As a supplier of equipment to the bidding of the company's products to provide security system: When the equipment failure, if necessary, will send a designated professional technician in the specified time to repair or send repair, the cost of the purchaser is willing to incur the cost of transportation and miscellaneous expenses borne by the company.
Second, the product price commitment
1, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith with the most favorable price to your side.
2, in the warranty period, the supplier will be free of charge to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are based on the cost price.
Third, after-sales service guarantee
Company strength guarantee: the company will set up a dedicated after-sales service system for the project;
Fourth, the complaint system and contact information
1, if you have a comment on our services, please to the technical department scheduler Or maintenance department manager complaints.
2, the user complains of the problem, verify that we are responsible for, the management and staff will be different degrees of punishment, and apologize to the user. If it is not our responsibility, the relevant personnel will also explain to the user, and hope that the user can give us maximum support.
Product after-sales service commitment 7First, quality assurance
We solemnly promise:
1, to ensure that the goods (including products and services) are brand new, unused, made with first-class craftsmanship and the best materials, and in full compliance with the contractual requirements for quality, specifications and performance.
2, to ensure that the goods (including products and services) provided by the correct installation, normal operation and maintenance in its service life should have satisfactory performance.
3, in the goods (including products and services) quality assurance period (twelve months after the final acceptance of the goods), due to defects in design, workmanship or materials and is responsible for any deficiencies or failures.
4. According to the results of Party A's own inspection according to the inspection standard or the results of the inspection by the local commodity inspection department, or during the quality assurance period, if the quantity, quality or specification of the goods (including products and services) are not in conformity with the contract or if it is proved that the goods (including products and services) are defective, including latent defects or the use of non-compliant materials, etc., we will immediately respond to the customer's enquiries and promptly resolve the problem. and resolve them in a timely manner.
5, within seven days after receiving the buyer's notice of product quality problems, free repair and replacement of defective goods or components.
6, the product's free warranty period
The product's quality assurance period of one year;
Warranty period, all products to realize the three packages;
Warranty period, the end of the product lifelong maintenance, only the cost of the material costs charged; and to provide information on the development of the product, in order to facilitate the update of the product. Consumable parts of the product lifetime in accordance with the lowest cost price charged.
Second, after-sales service commitment
1, to provide product technical data and development information;
2, (ray protective clothing) warranty period free of charge to provide spare parts;
3, life-long enjoyment of the product information update and selection services;
4, free of charge to provide on-site training of related products
5, the warranty period of the provision of consumable parts;
6, regular technical and operational staff to carry out equipment operation and quality tracking service;
7, Response:
The company according to the commitment to good after-sales service, the product warranty period of one year, in the warranty period according to the warranty provisions of the free marking, maintenance.
The company promises to respond to customer requests within 24 hours.
8, the scope of services:
This project involves all the products and may involve other safety protection products.
Third, the after-sales service system
xxx Province xxx Electrical Development Co., Ltd. has been approved by the Zhuhai Gree Electric Appliances Co. And there are Gree products easy to wear and tear accessories.
1, warranty period
Strictly in accordance with the manufacturer's warranty period, for the purchase of goods issued a valid invoice date. We provide six years free warranty for the entire Gree air conditioner, including the compressor, all kinds of fan motors, the main control board, the receiver head, the temperature control parts and remote control and other air conditioning parts.
2, replacement period:
Since the date of purchase and use of goods purchased from the purchasing unit within 45 days of the date of the two consecutive quality problems, we are committed to replacing the new goods or replacement of other equivalent or higher than the grade of the equipment, the replacement of all costs incurred in the process of the cost of the goods borne by us.
3, equipment installation and commissioning
After winning the bid, we are responsible for the initial acceptance of the equipment, free of charge to the purchaser's location and provide free installation of equipment. Before the installation of the equipment, we send staff to carry out field surveys, design the installation and commissioning program to ensure that the line design is reasonable, reliable operation and easy maintenance. We are responsible for organizing professional and technical personnel to carry out equipment installation and commissioning.
4, maintenance services
We are committed to receiving technical service requests from the purchasing unit, respond within 30 minutes to ensure that 2 hours to the scene for technical support, and 8 hours after arriving at the scene to remove the fault of the goods. Warranty period, not due to improper operation caused by the replacement of spare parts and goods by the successful bidder is responsible for the package repair, package replacement. After the end of the warranty period, we continue to provide maintenance and repair, receive the user to repair within 4 hours after the door repair, maintenance fees in accordance with the manufacturer's standards.
Commitment to product after-sales service 8To create a famous brand, improve corporate visibility, establish a corporate image, our company in the spirit of "all the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality The principle of "the most favorable price, the most attentive service, the most reliable product quality" to your solemn promise:
First, product quality commitment:
1, the manufacture and testing of products have quality records and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected domestic or high-quality brand-name products.
2, in the same competitive conditions, my company does not reduce the technical performance of the product, change the product components as the cost of the basis of sincerity to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the needs of users.
2, product delivery, our company to provide users with the following documents;
① technical maintenance and repair manual
② installation of the general picture
③ purchased parts manual and manufacturer.
April 15, 20xx
Commitment to product after-sales service 9A pre-sales service
1, send commissioner for the user to introduce the domestic and foreign industry standards, introduce the characteristics of our products and profile, for the user to choose the quality of inexpensive product material.
2, the technical program, send specialized technical personnel, business personnel for technical exchanges, business briefing. Can organize your company personnel to visit the factory to guide. Before and after the entire bidding process in a timely manner to provide product performance, characteristics, program design drawings and a variety of parameters, and actively cooperate with your company to select a satisfactory product manufacturer. Even if you don't choose our products due to other factors, we are willing to provide you with technical consulting on this project, so that you can purchase advanced technology, reasonable price, and reliable performance products.
Second, the sale of services
1, I plant in the technical design, optimize the design, strive for excellence, and design institute, your company closely cooperate with the design work to ensure the smooth progress of the work, and actively listen to the site operator's requirements, improve the design, if the design institute has the need to change the use of units with special needs, I will make every effort to meet the requirements, and try every means, and with the field operators to improve the design of the design. If the design institute has the need to change, the use of special needs of the unit, we will do our best to meet its requirements, and find ways to coordinate with all aspects of cooperation.
2, choose the best domestic manufacturers of ancillary parts, not only to meet the performance requirements, but also to facilitate the future maintenance, supply of spare parts.
3, in the manufacturing process, we fully cooperate with the arrangement of drawing review, product supervision, inspection and acceptance of the various stages of work, so that all the work before the shipment of the product can be carried out in an orderly manner.
Three, after-sales service
1, the product sent to the user, our factory to send a person with your company personnel *** with the opening inventory.
2, in the equipment for the installation and commissioning period, I plant to send experienced senior engineers on-site to guide the installation and commissioning free of charge, to ensure that the product is normal and smooth operation.
3, free training technology and maintenance personnel, and maintenance personnel to establish contact in the maintenance of the use of long-term technical support. In your unit during the use of equipment, to provide 24-hour maintenance to ensure that the user to use the requirements.
4, the supply of spare parts in a timely manner to ensure user satisfaction
(1) timely reflection of user needs;
(2) to provide high quality and low price products to ensure delivery on schedule;
(3) strict control of product quality;
(4) properly packaged in order to prevent leakage of damage.
In short, we not only provide users with qualified products, but also provide high-quality service, set up a good image in the industry, leaving a deep impression on users.