Medical equipment after-sales service commitment letter model 1
________ Medical Equipment Co., Ltd. on the bidding for ________________________ construction project, three bid packages, item 11 name: ____________________ sterilizer, model: ________________ , Manufacturer: ________________, after-sales of the products sold to make the following commitments:
One, the service mode
1, telephone support: by phone or fax form, will arrange for professional and technical personnel in the specified time to the equipment failure to locate and come up with a solution, and ultimately remove the fault.
2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting.
Two, the service commitment
1, service response in a timely manner;
2, to solve the problem effectively;
3, the service process standardization;
4, the service content of the comprehensive.
The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within one hour, arrive at the scene within 16 hours, within 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment is running normally.
Three, after-sales service content
1, the product warranty period of free warranty, five-year maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges.
2. After each service, a formal after-sales service report will be submitted to the customer.
3, service plan: see the contents of the tender documents.
4, spare parts: see the tender documents preferential spare parts.
5, contact: see the tender documents after-sales service outlets.
6, installation and commissioning: free of charge to provide the installation and commissioning of the goods, according to the scheduled program and the user's actual needs, the development of installation programs and installation and commissioning.
7, information: installation is complete, free of charge to provide the necessary documentation and all the information about the project.
Four, preferential conditions
Equipment product warranty period, my company will take advantage of the permitted time (holidays) free of charge on the implementation of the product at least four times a year for regular inspection, timely resolution of the problem, free of customer worries.
Bidding unit seal:
Authorized representative signature:
Medical equipment after-sales service commitment model 2
My company sells products in the quality, service and other aspects of the matter, the commitment is as follows:
One, the warranty repair: for the company sold __________________ (human factors and consumables), over the warranty period, the company will use the permitted time (holidays) free of charge to implement the product at least four years of regular checks to solve problems in a timely manner, free customer care. (except for human factors and consumables), more than the warranty period of the product to implement lifelong maintenance services.
Transportation and installation: problems that may arise during transportation (including insurance, loss, damage, etc.), our company is responsible for, and our company to bear all the costs of this process. The products can be transported to the designated place on request, and send someone to install and debug.
Three, maintenance response: in the three warranty period of quality problems, the company promises to respond within 24 hours of receipt of user notification, and within seven working days, more than the warranty period of the product lifelong maintenance services.
Four, parts service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product.
Fifth, of the products provided, which puncture device, needle holding our commitment to 2 years warranty, if there is a quality problem, can be replaced free of charge with a new product (warranty is not extended).
__________ Medical Devices Co.