1. Familiar with the process of foreign trade orders, receive purchase orders to develop production plans, quality requirements;
2. Familiar with the details of the product and the product requirements, follow up the order of the daily production situation and quality issues;
3. Daily tracking of the order and update the management of the customer's requirements will be feedback to the factory to urge the effective implementation of;
4. Familiar with the company's shipping requirements, recommend relevant products to the old customers and do in-depth order development to increase the rate of return orders. 4. Familiarize with the company's shipping requirements, recommend relevant products to old customers and do in-depth order development, increase the return rate.
order taker job duties 21, to determine the details of the order to make the order contract
2, production and processing orders issued accurately
3, to the production workshop to follow up on the progress of production and coordination; at the same time to the customer to report on the order of the production situation and progress
4, production of abnormalities to assist in the communication and coordination of processing and reporting
5, products, products, products, products, products, products and services. Shipping time, logistics arrangements
6, dealing with temporary changes in customer order information
7, take the initiative to recommend the development of new products
Order taker duties 31, responsible for foreign trade export process, to assist departments and factories, sales liaison matters;
2, the department of product order stocking, follow up, inspection, shipping arrangements, the thorny issue of the initiative intervention Solve;
3, the post summary and continuous optimization;
4, on time to complete the tasks of the superiors and take the initiative to report on the communication;
5, to be rigorous and serious attitude to work, have a strong ability to think logically, the ability to learn and the ability to understand.
Order taker duties 4I. Purpose: In order to clarify the duties and responsibilities of the order taker, and with other departments to get effective communication, the development of this department's job description.
Second, the scope of application: follow-up orders with the Department of the order.
Third, Definitions:
3.1 Follow single: Follow single English walkthroug direct translation, meaning that the beginning of the business has been to the end of the business ----- are generally to the end of the financial accounts ------- the whole set of business processes. Follow the single is to follow the evidence left behind by the business has occurred ------- a variety of evidence, documents, statements, etc. ----- to repeat the simulation of the business process.
3.2 followers: followers refers to the process of business operations, customer orders as the basis for tracking products, tracking services operation flow of specialized personnel. All around the order to work on the shipping schedule is responsible for the person is to follow the single.
Fourth, the daily work of the arrangement:
1, version of the single
1.1 Received the guest information or samples of the version, against the original version or picture, with the fastest time to organize a complete process version of the single version of the single version of the single there must be: the customer name, the customer level, the customer's model number, the name of the single with the name of the single with the single Shanghai and the single with the name of the single with the single in Dongguan.
1.2 Inquire about the yarn source, indicate the yarn composition, count, cylinder number, color number, needle type, organization structure yarn source and the effective date of edition on the edition list.
1.3 Under normal circumstances, size measurements should be made according to the "Measurement Chart" as a standard. If the customer specifies a particular measurement, it must be noted on the plate list.
1.4 The plate list should indicate what version: such as the first version, the duplicate version, or the sales version. The order followers need to carefully confirm the organized version of the list, in principle, after the order followers to organize the confirmation of the information to be e-mailed/faxed to the guests or the Shanghai Sales Department again to confirm, in order to prevent the information is incorrect. Guests to confirm the first OK information and then submitted to the supervisor of the follow-up orders for review, after the audit of the information will be issued.
1.5 The first edition, re-edition information to be issued to Manager Zheng, Manager Li, version of the room, the purchase of a copy of each; sales version of the single information to be issued to Manager Zheng, Manager Li, version of the room, the director of the production plant, the production supervisor and the quality control supervisor of a copy of each. When issued, the person who receives the order needs to make a record of signing receipt, and a copy of the original copy of the guest's order needs to be attached at the same time when handing over the plate list to the plate room.
1.6 According to the auxiliary materials required by the order taker, fill out the "Purchase Request Form" in advance after the manager's signature and approval to the purchasing agent for procurement, procurement of materials (including large quantities of auxiliary materials) need to be checked and accepted.
1.7 After the yarn arrives in Dongguan, the order followers need to notify the director of the production factory and the master of the scare count at the first time. If there is any major quality problem with the yarn, he/she should immediately inform the relevant personnel and colleagues of the Shanghai Sales Department, and make a written suggestion or replace the yarn.
1.8 If the customer request to play the fabric piece, etc. need to fill out the "play the fabric version of the notice" to the plate room, the plate room weaving master to the warehouse to get the yarn and within 3 hours will be woven piece of fabric (not wash) to the order department.
1.9 Before sending the plate, the followers should make a detailed record, according to the scale schematic scale, see the quality, pound weight, record the yarn in the plate in the situation, send the plate before the plate to the plate should be photographed (including the tag) to keep a record, organize the information and save.
1.10 After sending the version to be tracked until the confirmation of all the version reached the hands of the guests. At the same time to follow up with the guests on the revision of the version of the comments.
1.11 Receive all the information of the layout: the source of accessories, prices, special craft practices, the required hours of work, etc. to make a quotation. If there is a change in the guest during the process of making the plate, we should notify the relevant personnel in a timely manner, and make changes to the amount that has been quoted.
2, offer
2.1 initial offer: when the original version should be made before sending the offer, but be sure to indicate that this is the initial price. If the size increases,
manual plus complexity, etc. need to re-quote.
2.2 sales version of the offer: the sales version of the next sales version should be reported in a timely manner sales version of the price.
2.3 The big goods offer: according to the sales version and the initial version of the size before the manual deviation brought about by the price deviation to make the whole again. Quotation should pay attention to the outside market, wool price stability, size changes (such as guests have several sizes) and clothing accessories who provide and so on.
2.4 All quotations should be based on the "quotation formula table", "quotation" must be approved by Manager Zheng or Manager Li before reporting to the guests or the Shanghai Sales Department.
3, the order to prepare two contracts
3.1 with the Shanghai sales department or the customer signed the "ordering/processing contract".
3.2 If the outward processing, you need to sign the "outsourcing processing contract" with the plus business.
4, large production
4.1 Summary of information: the small picture of each model, the number of orders, the color, delivery date and the corresponding accessories for each model, and send a copy to Shanghai for confirmation.
Collation/Date Approval/Date
4.2 Process Size Sheet: the content must be detailed, customer name, grade, style number, factory lot number, yarn composition, count, color and order quantity. If some parts of the name in the size of the table can not be written in detail, it is necessary to match a small picture for reference, be sure to make people see very understandable. If the guest in the production process of some of the places to modify or change, the order taker to do a special statement of these, in the notes column clearly indicate the date and change the project, and with a clear highlighter to prompt, while withdrawing the previous information and void.
4.3 The orderlies are responsible for the acceptance of all the woolen materials and auxiliary materials purchased by the buyers of the factory and sign the relevant documents
Organize/date Approve/date
Sign and confirm (the warehouse's Acceptance Receipt is required for large quantities of woolen materials). Respond to customers in case of shortages.
4.4 The order keeper will notify the knitting master of the layout room at the first time when the yarn and auxiliary materials are in place. When the yarn arrives, we should collect all the yarn color cards, and use the same color of 4 to 5 hair cylinders to weave on a piece of cloth (cloth piece about 25*100CM) to see if there is color difference, thick and thin hair, etc. If there is, we need to notify the production department immediately. If there is no abnormality in the yarn, you need to provide a list of yarn to the person who issued the order, otherwise the person who issued the order can not control the accuracy of the order.
4.5 Before the production of large goods, the follow-up department needs to organize a complete auxiliary materials notice, indicating the auxiliary materials used in which position, the number and practice, the number of cartons and carton specifications, the contents of the box mark to be detailed.
4.6 Formal production, need to do a large pre-production version of the goods, all the packaging needs to be complete, the size of the work OK, hang the hangtag and signature. This version for the production department and quality control department for reference, goods inspection. Sample version by the single member of the unified custody, other departments need to do a good job of registration borrowed.
4.7 In the large goods production period, the order taker every day to the workshop on each process of semi-finished products, finished product inspection, if there are problems need to be immediately reflected in the production department or the manager of the manager's office, and supervision, the implementation of rectification.
4.8 If you need to commercial inspection or testing of sweaters need to be prepared in advance, about 1 week before the shipment of large quantities of time to the production sector on the draw Qi.
4.9 Order followers must record the day's work in the "Work Memo Record Book" every day, recording the day's production progress, product conditions. If the production progress and delivery schedule does not coincide with the production plant manager, Manager Li (or Manager Zheng) to report. The next day must be completed or need to follow up should also be recorded, in order to prevent the next day to forget. Completed work matters can be followed by notes.
4.10 Order followers need to develop good working habits every day: file classification and filing, make a good directory index, folder marking clear, desktop office supplies neatly arranged, to be dealt with and has been dealt with documents arranged in layers, samples of auxiliary materials, etc., and identify and packaged in a file bag and stacked neatly. Before leaving work, you need to turn off the computer, lights, and finally leave the staff need to check the air conditioning and windows and doors have nothing to do before leaving.
5, shipping readiness
5.1 Acceptance report should be clearly put forward this order problems (big problems can not be shipped), need to be signed by the person in charge of the factory in order to ship.
5.2 Packing list details such as quantity, color, box number, net weight, gross weight, etc. to be written correctly (because of packaging problems and customer claims phenomenon is very common).
5.3 shipping immediately after the packing list to the Finance Department.
6, working day statement
Every day you need to organize a "daily statement", record the day's sample arrangements and completion of the situation.
Order taker duties 51, according to the procurement plan to develop purchase orders, and the material procurement delivery date is responsible for;
2, the purchase of material price analysis and evaluation, the establishment of supplier evaluation information and price records;
3, based on the results of the supplier evaluation of the unqualified supplier organization counseling or elimination;
4, is responsible for the supplier's materials Initial review and submission of quotations;
5, to deal with the quality of incoming materials, the number of abnormalities;
6, delivery schedule control and overdue follow-up, according to the delivery of the on-time rate, the quality rate, the attitude of the service, the material price of the old and new supplier review;
7, responsible for the handling of substandard materials, including incoming non-conforming materials and into the factory after the screening of substandard products or customer complaints about material abnormalities;
7, responsible for substandard material handling, including incoming non-conforming materials and into the factory screening of substandard products or customer complaints about material Abnormal;
8, to assist the financial accounts of suppliers and costing quotes, to deal with the reconciliation of payment issues;
9, is responsible for filling out and submitting the due payment of the supplier's payment application and is responsible for coordinating with the supplier of the payment arrangements;
10, collation, categorization of all kinds of material procurement data statistics and submission;
11, with the relevant departments to collect Procurement of materials with the relevant departments to collect a variety of written information or data;
12, to do the quarterly and yearly material summary;
13, to complete other work arranged by the PMC manager.
Documentation Clerk Job Responsibilities61, responsible for contacting customers, preparing quotations, participating in business negotiations, signing contracts;
2, responsible for production tracking, shipment, on-site supervision of loading;
3, responsible for the audit of the documents, customs clearance, settlement, after-sales service, etc.;
4, the development and maintenance of customers;
5, business-related information Organize and archive business-related information;
6, related business work report.
7
1. Timely order placement and completion of sales contracts.
2. Control the quality of production after the order is placed.
3. Order pre-shipment inspection application and tracking.
4. Order delivery 'timely follow-up and shipment.
5. Customer complaints about quality incidents or disputes.
6. Timely collection and remittance of orders.
7, international and domestic trade orders to follow up the operation, customs declaration documents production and related business;
Single agent job responsibilities 81. Responsible for foreign trade orders before and after the sale of tracking;
2. Responsible for the production of orders and factories / suppliers between the order, progress tracking, quality confirmation, transportation logistics and so on;
3. booking shipment, the production of documents, after-sales Payment collection, supplier payment application;
4. Responsible for the monthly data summary, documents collection and organization of affairs;
5. Leaders accountable for other matters.
The main work is responsible for the logistics of pickup and delivery.
2, according to the salesman orders to the designated processing plant to check product quality.
3, against the production of warehouse receipts, in accordance with the principle of first-in-first-out materials.
4, the safety of the warehouse and the custody of raw materials and finished products.
5, accept and complete the superior account of other tasks.
Order taker job duties 101. responsible for the company's existing customer quotations, follow-up, maintenance and coordination;
2. to assist the Finance Department to do a good job of export tax rebate information collation;
3. to do a good job with the business manager, salesman, freight forwarders and other personnel and the Department of the interface, timely and effective solution to all kinds of problems;
4. is responsible for the export of order information collation and Archiving work;
5. Responsible for doing a good job of foreign trade orders booking, organization of shipping, export customs clearance, document production and other work;
6. Cooperate with other related teams to ensure that the entire export process is carried out smoothly;
7. Foreign trade platform product copy production;
Order followers job duties 111, responsible for customer order management, order production and progress of arrangement Follow-up;
2, responsible for document audit, customs clearance, settlement, after-sales service and other work
3, business-related information collation and archiving;
4, related to the reporting of business work, departmental reports statistics;
5, responsible for reconciling and invoicing follow-up;
6, familiar with customs clearance process.
Orderlies job duties12Production follow up: production arrangements for the orders received, production line follow up orderlies job duties. Production progress tracking, on schedule to deliver goods to customers. Inwardly called: business manager or production supervisor or assistant general manager. Whether it is a foreign trade company's followers, or factories and enterprises in the followers, their basic duties are by the "business follow orders" and "production follow orders" composed of two parts. In order to customer orders as the basis for processing orders, tracking products, tracking service operation flow of specialized personnel.
1. Issued a production notice
After receiving the customer order, the order taker should be transformed into a production notice. The notification form should specify the name of the product ordered by the customer, specification model, quantity, packaging requirements, delivery date and so on.
2 . Analyze the production capacity
Production orders issued to analyze the production capacity of the enterprise. Whether it can be delivered on time, according to the quality. If not, what measures should be taken? Should we outsource?
3. Make production plans:
The development and implementation of production plans is related to the success or failure of the production management and delivery of production followers workflow production followers workflow. The order followers to assist the production management personnel will be converted into production orders in a timely manner.
4. Tracking production progress
(1) production progress control process;
(2) production progress control procedures;
(3) production progress control focus;
A. The actual progress of the progress of the progress of the discrepancy with the plan, we must look for reasons. Usually there are the following reasons:
1. original plan error;
2. machinery and equipment failure;
3. materials did not keep up;
4. defective and scrap rate is too high;
5. temporary work or the impact of the emergency orders;
6. the accumulation of the delay of the former production process;
7. employee work Low mood, absenteeism or high turnover rate, management system "production line followers work duties.
(4) tracking the production progress of the form:
There are: production daily table, production progress variance analysis table, production progress control table, production exception handling table, production line progress tracking table.
5. Delivery delays:
If it is the reason for the factory, to notify the customer, to obtain consent before shipment. If you do not agree, one is negotiation, we can bear part of the cost of goods out. Two will have to cancel the order.
6. Changes in the order:
Customers have placed orders due to changes in the market will have to change, there is a number of (or increase, or decrease). There are packaging. (Color printing, or white together). There is a change in the delivery date. (or advance, or delay). Receive the customer request for change, the first thing to look at what to change? Can we accept it? If our goods have been produced almost, has been closed, it is impossible to change. If not yet scheduled, not a big problem. If we have already scheduled the part, we have to negotiate. For example, if the quantity is to be reduced, we have already purchased the material according to the original quantity, so it is not a big problem for general-purpose. But if it is specialized, the customer has to bear part of the cost. To the delivery date: If we want to advance, we have to say according to the actual situation. If you want to postpone, short time, not a big problem, but if you want to delay a long time, that storage costs, wear and tear costs to be borne.