Part I
In the past year, under the strong support of the leadership of the hospital, under the enthusiastic help of the section chiefs and the colleagues of the *** with the efforts to collaborate, the year's work was successfully completed. Looking back on the past year, whether from the department management, medical safety, business skills, quality of service and overall efficiency, have made some achievements, but there are still shortcomings, is summarized as follows:
First, the main achievements:
1, to further establish the establishment and implementation of the rules and regulations, all aspects of the improvement of the quality of medical care to meet the medical requirements of the patients and the masses. The patient masses of medical requirements, and seriously study the "case prescription writing norms", "medical malpractice treatment methods", "medical regulations". Standardized the medical behavior of the majority of medical personnel, education, learning the law, understand the law, abide by the law, according to the law to protect the legitimate rights and interests of doctors and patients, to lay the foundation for the safety of medical treatment in our hospital.
2, strengthen the major clinical medical quality inspection efforts, and better implementation of clinical, medical care system, all aspects of the hospital to improve the level of treatment. Under the supervision of President Zhang and the guidance and help of Vice President Chen, the hospital has carried out a number of meetings with departments and medical staff to set up clinical work. In order to further complete the work and tasks arranged by the hospital leadership, in-depth coordination of the work of the department. On the business learning medical documents written and other aspects of careful and meticulous inspection. Through the usual inspection, many problems that are easy to be neglected can be solved. In order to further strengthen the medical safety, regular organization of all sections of the personnel to participate in the meeting, the existence or emergence of the shortcomings of the various departments and medical safety hazards, to discuss and discuss the next step of the work and preventive measures for the clinical safety of medical care to provide a guarantee.
3, to strengthen the clinical business learning and further training, the hospital sent two comrades in XX years were further training to study the oral cavity, ENT, while sending more than 10 people to participate in various academic conferences, the introduction of new technologies for the hospital, the new experience to expand the business. After coming back to the academic conference required to participate in the content of the academic conference will be organized and printed into a booklet and bound into the file. Through the form of lectures taught to everyone, improve our hospital medical learning culture, achieved good results, to achieve the expected learning purpose.
4, regularly participate in the integration of outpatient department meetings, participated in more than 20 outpatient department meetings throughout the year. The outpatient department of medical work and the scope of services to make clear provisions. And the outpatient clinic many times to check the work, the inspection of the problems found in the summary, and printed into a book stored in the file. Medical errors and hidden dangers in medical care are found to be further prevented. Regularly carry out medical knowledge lectures, learning medical instruments and medical regulations have achieved certain results.
5, always remember the first physician responsibility system, strict check rounds system and departmental consultation system did not shirk the phenomenon of patients, especially in the rescue of critically ill patients hospital medical staff unity and cooperation in their respective duties, so that every patient has been the rescue. The whole year our hospital did not rescue patients in place and caused medical disputes occurred.
6, the medical staff strive to improve the service attitude and quality of service, so that patients come to the hospital with hope, satisfaction and return. Each medical staff to facilitate the patient as their own responsibility, urgent patient's urgent, think of the patient's thoughts. All aspects of the convenience of patients. Through the whole hospital medical staff dedicated and unremitting efforts to successfully complete the work of the year.
7, in the hospital emergency rescue patients and surgical personnel, improve the rescue emergency response team and listen to the duty officer system. Medical staff 24 hours a day to maintain smooth communication close to listen to the duty, no case of patients due to time delay factors and delay the occurrence of the phenomenon of treatment, and get the hospital leadership recognized and the patient's praise.
8, the hospital set up an emergency preparedness squad, there are two physicians, four nurses and a driver composition and many times to participate in the Office of the Office and the Development Zone arrangements for the task and emergency drills, and get the High-tech Zone and the Office of the leadership of the praise.
Second, there are problems:
1, outpatient medical work is cumbersome, both internally and externally, the work of a myriad of things. Often it is not what I want to do, mostly what I want to do, there is no time to be quiet in the long run and deal with the day-to-day work.
2, to further strengthen the business learning and further study, to improve the hospital's young medical staff of the business and technical level and working ability. The hospitals should take turns to go to the higher hospitals for short-term training and refresher courses.
3, individual departments and individuals still do not think of progress to do a day monk hit the clock, improve this negative attitude is the next step in the work of the main points.
4, clinical nursing and other sections of the registration is not timely, careful and meticulous. In this case, the next step will be to build a complete registration system to eliminate the existence of human factors.
5, this year's goal is not clear enough, the outpatient management is negligent, to carry out a narrower scope of business. The next step is to strengthen the management of outpatient clinics, set work goals, expand the scope of business, the introduction of new technologies.
6, outpatient learning culture is not enough to write fewer papers, this aspect needs to be further strengthened.
In short, there are gains and losses in the work of XX, in the future work still need to work hard, unremittingly grasp the management of medical quality, the work will be done in practice, the implementation of people. So that the outpatient work is safe and smooth, for the safety of our hospital medical work to contribute all the strength. Comprehensively improve the level of diagnosis and treatment and service attitude, in order to better serve the masses of patients.
Part II
The New Year is approaching, and the busy and tense work of 20xx is coming to an end. As a young hospital department, this year my department in accordance with the overall work of the hospital's deployment, under the leadership of the hospital leadership and the director of the department, under the leadership of all the members of the department *** with the efforts, close to the work of the idea, combined with the actual work, made a gratifying and proud of the work achievements, the majority of patients' praise and recognition. Now on this year's work to review the summary is as follows:
First, correct thinking, firmly establish the "patient-centered" service concept, laying a good foundation for the annual work.
Adhere to Marx, Leninism, Mao Zedong Thought, Deng - Theory and the "Three Represents" important ideas as a guide, consciously strengthen theoretical learning, seriously study the "Three Represents" important ideas. The important thought of "Three Represents". Firmly establish the "patient-centered" service concept, pay close attention to medical ethics and post professional ethics learning, responding to the hospital's call to carry out "service" competition, grasp the implementation of the medical ethics evaluation system, adhere to the implementation of personalized health care for patients, humane service.
Second, standardize the management of medical quality, pay attention to medical safety, focus on talent team building, improve medical technology.
1, the section held regular meetings, once a week, emphasizing safety, quality, doctors, nurses, the implementation of the duties; twice a month, safety, quality inspection, the performance of unqualified to two thorough: (1) thorough rectification. (2) thorough investigation.
2, health care work in strict implementation of the treatment specification, strengthen the hospital infection management, no medical errors and medical disputes throughout the year, no cases of nosocomial infection, no patient complaints.
3, the department staff on time to participate in a variety of business learning in the hospital; 6 times to participate in academic conferences outside the hospital and short-term business learning, the introduction of new technologies, 4; selected 4 people to go to the province for further study. The department has a strong learning atmosphere, we study hard on business knowledge, and strive to improve the theoretical knowledge and business level, this year two comrades in our department have obtained the qualification certificate of rehabilitation therapist, and one has obtained the qualification certificate of rehabilitation attending physician. In the short term, the work of our young department is on track, and the level of business is steadily improving.
Three, steady progress, the active introduction of new technologies, new equipment, to fill the gaps in the hospital medical, more and better for the patient service.
1, the existing mature medical program to achieve excellence. The treatment scope of the small needle knife and other diagnostic and therapeutic programs is constantly expanding scientifically and rationally.
2, the purchase of traditional Chinese medicine fumigation bed, electric cervical and lumbar traction beds, computerized intermediate frequency electrotherapy instrument, expanding the treatment program, to fill the hospital's medical gaps for the treatment of cervical and lumbar spondylosis provides another cost-effective way to receive a good therapeutic effect.
Fourth, the social and economic benefits of the double harvest, praised by the majority of patients, exceeded the economic goals set by the hospital.
1, professional medical technology, personalized medicine, humanized service, praised by the majority of patients, received three banners from patients, won a good social effect.
2, the monthly economic tasks on time, the annual overfulfillment of the annual economic goals issued by the hospital, the 20xx annual economic income of my section **** yuan
3, the section of the department to fight for the advanced, the section of the members to strive for excellence and create the first, my section in the hospital organization of the "medical and medical technology, three basic" assessment achieved the third place in the "examination.
V. Shortcomings
The concepts of practicing medicine with integrity, honesty, and patient-centeredness have not yet become the values recognized by every employee. The administrative and medical management of the department still needs to be improved. Rehabilitation work has not been carried out substantially, the influence of the specialty also needs to be improved, the image of medical technology is still not widely recognized, and the level of professional and technical skills still needs to be improved.
In short, looking back at the work of the year, the achievements are mainstream, we must continue to carry forward the good practices, correct deficiencies. 20xx year's work will be more heavy and arduous, we are confident that we can do better, and to make the department into a patient's cozy health home.
Part III
20XX under the leadership of the hard work of the doctors in the department, the work of the department of comprehensive health, coordinated and rapid development of an important year, which has made gratifying achievements: the annual total business income, the number of admissions, the number of discharges than the same period last year, an increase of nearly fifty percent!
These are the most important and important of all, and the most important of all.
A, increase the management of the department, innovation and quality service new model
1, first of all, we conscientiously organize the department of physicians, repeated study of the hospital's various documents and rules and regulations.
2, establish the concept of quality service, put forward the concept of departmental service, set up a distinctive service concept and code of conduct. The implementation of medical service norms, the implementation of the doctor's room system. Over the past year, the department inpatient doctors in insisting on the implementation of personalized medicine, humane service to patients, attracting a large number of patients to the medical consultation, the number of inpatient hospitalization has increased significantly, all to reach the historical level.
3, XX annual department on the one hand to increase the management and training of doctors.
4, actively adjust the medical structure, take effective measures to find ways to reduce medical costs, and achieved remarkable results. The first is to grasp the rational use of drugs. The second is to grasp the cost of a single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the turnover of hospital beds. By taking a series of strong measures to ensure that the department this year, the successful completion of the hospital cost targets, in the case of the department's business growth rate is relatively fast, so that the cost of maintaining a relatively low level, and effectively reduce the burden on the public. And improve the efficiency of the hospital department.
Second, standardize the management of medical quality, improve the level of medical technology
1, pay attention to the construction of the talent team
a, my department staff to make use of the experts to do clinic time, the time of the Health Bureau lecture, Guilin business training time to study hard to learn the professional knowledge, the use of the medical record discussion, the director of the room to accumulate clinical experience, the business level is constantly improving. The business level is constantly improving, and the talent team is constantly being strengthened.
b, our section in the leadership of the President and arrangements, our hospital vigorously on the medical business backbone training. xx year training of orthopedics surgery obstetrics and gynecology section business backbone, for our future hospital branch to grow the reserve of cadres and talents.
2, strengthen the implementation of rules and regulations
The department held regular meetings, once a week, emphasizing the safety, quality, doctors, nurses duties to implement; twice a month, safety, quality inspection, the performance of unqualified to give the two thorough: regular safety education, institutionalized, regular. Regular inspection and evaluation of medical records. Regular inspection and assessment of safety hazards:
Third, shortcomings
Clean practice of medicine, honest service, "careful service, love and care" has not yet become a value that every employee agrees with, but the department's administrative management, business management level is still to be improved.
The ability to improve diagnosis and treatment of diseases has been the specialty of each doctor has been the influence of the specialty also needs to be improved, the image of the hospital's medical technology is still not widely recognized and so on.
In short, looking back at the work of the year, the achievements are mainstream, we will continue to carry forward the good practices, learning deficiencies, we are confident that we will do better.