Part I
Our hospital adheres to the * theory and the important thought of "Three Represents" as a guide, the comprehensive implementation of the scientific concept of development, and conscientiously carry out the spirit of the 17th CPC National Congress, adhere to the "symptomatic and comprehensive treatment, punishment and prevention, prevention-oriented" work policy and "early education, early prevention, early correction and strict management" work requirements, combined with the municipal bureau to carry out the "health profession" work program (three). "work policy and" early education, early prevention, early correction and strict management "of the work requirements, combined with the Municipal Bureau of the "Health Style Improvement Year" and "Accountability and Integrity "The specific requirements of the activities, and further promote the effective implementation of the wind construction system and the further improvement of the long-term mechanism for a harmonious society and "to strengthen the brand, consolidate the achievements of civilized units, and promote the sustainable development of the hospital" work to achieve the goal of providing a good political protection. Special development xx year wind construction work plan is as follows:
First, to strengthen the education and management of cadres, enhance the ability of cadres to resist corruption and prevent change 1, seriously study and implement the spirit of the 17th National Congress. To ******* advocate eight aspects of good morale as the basic requirements of party members and cadres, throughout the entire process of learning, education and ideological and political work of cadres at all levels. Education and guidance at all levels of cadres to consciously carry forward the new style of positive, resist the unhealthy wind, and actively participate in the construction of the activities of the wind, to ensure that the center of the smooth progress of the work of wind construction. 2, conscientiously carry out the fight against corruption, honesty and self-discipline education. Continue to study the party constitution, abide by the party constitution, implementation of the party constitution, maintenance of the party constitution as an important means of strengthening the education of party members, enhance the party principle, improve the party's cultivation. Anti-corruption and cleanliness and self-discipline in the party's ideals and beliefs, the principles of party spirit, party awareness of the daily education and management. And combined with the creation of a harmonious society and other activities, party classes, presentations, case studies and other forms of education, education and guidance at all levels of cadres to consciously build anti-corruption and clean line of defense, and enhance the conscientiousness of cleanliness and self-discipline.
Second, improve the working mechanism, from the source to stop the breeding of corruption 1, conscientiously implement the "a hand" is responsible for the overall responsibility, team members "one job, two jobs" work requirements, according to the "health system, the construction of responsibility for the wind," the content and requirements, and to clarify the relevant tasks and requirements of the team members. Clearly the relevant tasks and responsibilities of the team members. At the same time, the party branch and the party members signed a "letter of responsibility for the construction of ethical practices", and the objectives and tasks of the "letter of responsibility" are decomposed and realized to each post. To establish and improve the management and operation mechanism of the construction of trade winds.2. Consolidate and develop the results of the governance of commercial bribery. Further improve the prevention and resistance to commercial bribery of the long-term mechanism, in strict implementation of the existing system on the basis of further strengthening of key departments, key positions, key personnel education, supervision, management, the formation of consciously resisting the purchase and sale of medicines in the field of medical services in the field of unhealthy atmosphere, and strive to create a harmonious relationship between doctors and patients. 3, to continue to deepen the "hospital management year 3, continue to deepen the "hospital management year" activities, around the "adjustment, enrichment, rectification and improvement" of the overall requirements to effectively improve service, improve the quality of medical care as an entry point, to further strengthen the communication between doctors and patients, to resolve disputes in a timely manner. The work of creating a harmonious hospital is put into practice. Further strengthen the information disclosure, to ensure that the treatment of disease, rational use of drugs, reasonable inspection, reasonable charges. Relying on the centralized bidding and purchasing information platform for drugs, reduce the retail price of drugs, and strive to reduce the burden on patients.
Third, broaden the supervision channels, promote the hospital affairs and party affairs open 1, adhere to and improve the democratic centralized system. In adhering to the principle of collective deliberation, the "three major" issues by the team to collectively discuss and decide at the same time, fully respect the staff in the hospital affairs of the main position and the staff congress in the hospital affairs of the main channel role in the openness of the hospital to achieve the major issues to the whole staff open. 2, the strict implementation of the centralized government procurement system. Drugs, medical instruments, equipment, infrastructure, major maintenance projects in the hospital under the leadership of the leading group of government procurement, by the hospital government procurement working group in accordance with the procedures and provisions of the district and bureau of the second level of government procurement agencies bidding for the procurement and processing.3, to further promote the openness of the party's affairs. In the strict implementation of the party's important situation notification system, major matters to solicit the system, the party's leading cadres to report on their duties and other systems, based on organizational development, appointment of cadres, promotion and evaluation of work, to further promote democracy, accept the supervision of the party members. The implementation of some of the middle-level cadres in competition, to further improve the selection and appointment mechanism for useful exploration.
Fourth, pay attention to the construction of a clean culture, to promote the harmonious and sustainable development of the hospital to further emphasize the status and role of clean culture in the construction of clean government and the construction of the wind. According to the requirements of different stages of work, combined with the industry and the characteristics of the hospital, give full play to the influence of the culture of honesty and integrity of the long-term, permeability, and wide-ranging and other unique role. Network, newsletter, blackboard newspaper, cultural activities and other forms of integrity culture integrated into the hospital's business, administrative activities and the working life of employees. Strengthen the practice of legal awareness and professional ethics awareness of the full range of education, enhance the conscientiousness of all employees to fight corruption and advocate honesty, to create a harmonious relationship between the cadres, the party, doctors and patients, and promote the harmonious and sustainable development of the hospital.
Part II
In order to carry out a good construction of party spirit and integrity in the hospital and the effectiveness of the construction, our hospital according to the unified deployment of the County Health Bureau, seriously implement the scientific concept of development, in order to safeguard the fundamental interests of the people for the purpose of reducing the burden of the masses of medical costs around the issue, in accordance with the symptomatic and curative treatment, comprehensive treatment, punishment and prevention, focusing on the prevention of the policy, and strive to improve the professional ethics and service level of all employees, focusing on the development and implementation of the policy, and to enhance the quality and efficiency of the hospital. Professional ethics and service level, standardize the internal management and practice behavior, integrity and self-discipline, practice according to law. To this end, the development of this plan.
First, strengthen the responsibility, the implementation of the party spirit of honesty and integrity construction and the effectiveness of the construction of target management responsibility system. In order to ensure that the party style of clean government construction and the effectiveness of the construction of the smooth implementation of the hospital will be in accordance with the unified deployment of the County Health Bureau, seriously organize cadres and staff to watch the anti-corruption and clean education film, convey the study of the higher level of the party style of clean government construction and anti-corruption and clean education of the documents and leading speeches, the hospital and the department signed a certificate of responsibility for the construction of the party style of clean government construction and efficiency of the construction, the President of the party style of clean government construction and efficiency of the building of the first person responsible for the construction. The dean is the first person responsible for the construction of party spirit, clean government and efficiency. The implementation of a hand in charge of the overall responsibility, the leaders in charge of a specific grasp, the formation of the management of the business must manage the effectiveness of the wind, the implementation of the work of the responsibility system, and the implementation of the responsibility system into the section and the individual annual work objectives of the comprehensive assessment, so that the party style of honesty and clean government and the effectiveness of the construction of the work related to the layout, inspection, assessment, accountability.
Second, actively carry out the "three good and one satisfaction" activities, and effectively change the work style, strengthen integrity and self-discipline, improve work efficiency, strengthen professional ethics and industry style construction. According to the county health bureau of the unified deployment, our hospital will be the construction of party spirit and clean government, the effectiveness of the construction and carry out the "three good and one satisfaction" activities organically combined, through the "learning", "see", "talk", "talk", "talk", "talk", "talk", "talk", "talk", "talk", "talk", "talk", "talk", "talk" and "talk". The "learning", "see", "speak", "check", "talk" to strengthen the effect of education. "Learning" is mainly to learn the party's 17th National Congress on anti-corruption and clean construction of the new requirements, learning "to * for ****** the CPC Central Committee to anti-corruption and clean important exposition" and "strengthen system construction, adhere to the diligent and honest government, and promote the scientific development of the theme of education readings", etc.; "see" is to organize all staff to watch the "see", "see", "speak", "check", "talk" to strengthen the effect of education. "is to organize all employees to watch the party style of clean government and anti-corruption education film, and require everyone to write afterthought, to the industry in the real typical warning education, to further standardize the management of the industry, to create a "clean medical practice, harmony and upward" atmosphere; "Speak" is the town in charge of the leadership and hospital leaders combined with the actual work of health, respectively, to speak an honest party lesson; "check" is the hospital leadership team and hospital leaders, middle-level cadres, etc. to seriously look for strict compliance with laws and regulations, party discipline and other aspects of the existence of the outstanding issues, as well as the establishment, improvement and implementation of the unit's relevant systems. This unit of the relevant system to establish, improve and implement the deficiencies and weaknesses; "talk" is to convene a democratic life of the leadership team and the democratic life of all employees, retirees democratic life will be centered on the theme, in connection with the actual situation, talk about the learning experience, focusing on talking about in the improvement, innovation and the implementation of the work in charge of the work or their respective in the day-to-day Medical and health care work in compliance with the law, the performance of their duties, as well as their own compliance with the anti-corruption and integrity of the system of the main problems, profound analysis of the root causes of thought, clear direction of efforts.
Third, people-oriented, strict post discipline, focusing on the effectiveness of the construction. 1, the establishment of rules and regulations, from the source to eliminate the industry's unhealthy wind. First, the implementation of medical ethics and medical style assessment file management system. Medical ethics and medical style as medical personnel assessment, rewards and punishments, promotion, performance pay allocation of an important basis; Second, to further improve and implement the hospital affairs open system. Focus on medical service prices and charges of the public, do a good job of medical services, charges, drugs and medical supplies prices and other information published to accept public supervision; third is to further improve the centralized procurement of drugs, medical equipment and other methods. Our hospital from January 1, xx, the strict implementation of the national system of essential drugs, all drugs by the county bureau in charge of unified procurement and distribution, standardize the procurement behavior, control the price of drugs, to ensure the safety of medicines for the majority of patients to provide safe, effective, high-quality, inexpensive, practical drugs, so that the majority of farmers really enjoy the benefits. Fourth, the strict implementation of drugs and medical services price policy, to eliminate self-created projects, decomposition of projects, compared with the project and other irregularities in charging behavior. The hospital will follow the spirit of the relevant instructions from the higher level, further improve the fee management system, improve the computerized fee management system, and strengthen the daily management of all aspects of the fee. Strictly implement the fee list system and fee inquiry system. Strictly in accordance with the higher authorities of the medical reform after the implementation of the new medical fee standards, to eliminate over-standard charges, repeated charges, over the scope of charges, prescribing and so on. 2, to carry out the study of Bai Qiu'en, Nightingale activities, and inspire everyone to strive to be a respected health workers. Our hospital will use the staff will be, party, group branches, etc., to organize staff to learn the original surgical director of the Maqu County, Gansu Province, Wang Wanqing and Yunnan Province, retired cadres, Yang Shanzhou's advanced deeds and Bai Koun, Nightingale's biography, etc., and educate people to be loyal to their duties, integrity and self-discipline, according to the law of practice, scrupulously abide by the medical ethics, and do the respect of health workers.
Fourth, the wide range of opinions, seriously implement the management program. 1, through the convening of social supervisors symposium, absorbing the views of the masses, to do frank exchanges, modestly absorbed, seriously summed up, seek truth from facts, affirmation of achievements, pointing out deficiencies; high fees, arbitrary fees, private fees, fees for human beings to carry out a cleanup and reorganization, to the community to write a letter of commitment, notice, the establishment of a thin comment, comment box, Large prescriptions, to eliminate disguised charges and decomposition of charges, reduce the burden on patients, reduce medical costs, to meet the needs of patients, and strive to achieve "three good and one satisfaction". 2, strengthen the use of drugs to monitor the formulation of the proportion of drugs in each department, drug revenue control indicators into the departmental target management, efforts to reduce medical costs, and increase the quality of medical supervision and publicity efforts. The supervision and announcement of the quality of medical care, the implementation of microcomputer charges, one-day list system, the patient notification system, to strengthen the supervision of medical service prices and drug prices, strict control of the abuse of antibiotics and other types of drug abuse. In the hospital trend of better several antimicrobials and vasodilators strict control, the implementation of the approval system in charge of the dean. 3, strict post discipline and rules and regulations, and conscientiously carry out the implementation of the "five bans" issued by the higher levels of the administrative and medical staff on duty shall not leave their posts without authorization, shall not be drinking, playing cards, or off-duty private work, the workday! All on-duty personnel are not allowed to drink at noon, not allowed to string post, chatting, chatting, playing games on the Internet, once found will be strictly investigated and dealt with in accordance with the relevant provisions of the relevant provisions of the higher level. 4, strict employee attendance and performance appraisal system, the phenomenon of late for work and early retirement to give financial penalties; pay attention to the time limit for the work, pay attention to the efficiency of work, and to put an end to the style of procrastination, and individual performance pay. Failure to complete the task on time or not in order to complete the task, after the assessment, such as personal reasons will be in accordance with the relevant rules of the performance appraisal withholding or deduction of their corresponding performance pay.
V. Patient-centered, establish a new style of the industry. 1, combined with the activities of the first to strive for excellence, and advocate the love of duty, honesty and trustworthiness, fairness, service to the public, dedication to the community's professional ethics, to do the respect of health workers. At the same time, focusing on talent training and departmental construction, and strive to improve the visibility of the hospital, make full use of the market trade, Sundays, as well as 5 〃 1, 5 〃 4, Ching Ming Festival, Dragon Boat Festival, and other revolutionary and traditional festivals, in the hospital and the streets of the market towns, held a free consultation activities, and strive to mobilize the enthusiasm of the staff to benefit the people's services. 2, the hospital will adhere to the patient first, deepen the humanistic services to achieve the admission of someone to receive, formalities, examination, someone to bring the patient, and to ensure that the patient has the opportunity to receive. Someone to do, check with someone to take, someone to send the service purpose, and will be "eager to receive, careful questions, patience, carefully do, take the initiative to help, kindly send" as the hospital's medical staff service guidelines, the requirements to do the seven services, to the hospital, there is a "call", "explaining sound" before the operation, "the sound", "the sound", "the sound", "the sound", "the sound", "the sound", "the sound". Before the operation, there is "explaining sound", "apologizing sound" for operation errors, "thanking sound" for cooperation, "comforting sound" for patients' discomfort, "comforting sound" for holidays. ", the arrival of festivals have "congratulations", patients discharged from the hospital have "send off sound", improve and implement the doctor-patient communication system, doctor-patient, nurse-patient records in the medical record, and into the end of the year the scope of the assessment, efforts to improve the quality of thought of party members and cadres, and increase the quality of all staff. We strive to improve the ideological quality of party members and cadres, and increase the principle, systematic, foresight and creativity of all staff in their work. Patient satisfaction survey throughout the year more than 2 times, the total satisfaction seeks to reach more than 98%. 3, to further strengthen the security management, the important windows, departments, road sections to carry out comprehensive monitoring. On the basis of last year, continue to invest a certain amount of manpower, material resources, financial resources, security, hospital appearance, environmental health to carry out substantial rectification, so that the hospital has a new look.
Part III
According to the Municipal Health Bureau in xx years the city's overall requirements of the health of the construction of the overall requirements of the work of the wind to the "Three Represents" as the guide to standardize the behavior of medical services, improve the quality of health care services and efficiency, and strive to provide people with efficient, high-quality, convenient health care services. Combined with the actual hospital, the development of this plan.
First, strengthen the leadership, strengthen the industry self-discipline to strengthen the organizational leadership of the wind, adjust the wind construction leading group members, measures in place, responsibilities to the person, the President of the team leader, Vice President and the functional sections of the section chiefs for the composition of the personnel. Supervision and evaluation of the construction of ethical practices. The director of each department (head nurse) to implement a double duty responsibility, responsible for the work of the department's ethical construction. Signing the responsibility statement of ethical construction, and regularly assessing, evaluating and giving feedback on medical staff's medical quality, standardized medication, reasonable examination and cost control. Further improve the relevant rules and regulations and practice evaluation methods, regular inspections and assessments, heavy rewards and penalties, rewarding excellence and penalizing the poor, and strengthen the industry's self-discipline management. Strengthen the key positions to supervise the wind assessment and personal bonuses directly linked.
Second, strengthen the publicity and education, improve professional moral quality in the hospital vigorously carry out ideals, beliefs, purposes, professional discipline and professional ethics education, and strive to improve the level of professional ethics of all health care workers. Continue to implement the continuing education credit system of professional ethics, the establishment of medical staff medical ethics blocking case, to strengthen the management of medical ethics.
(a) Strengthen professional discipline, professional responsibility education. Organize the majority of medical staff to study in-depth "Code of Medical Ethics and Implementation Measures" and "Health System Staff Code of Conduct", to carry out a series of activities such as professional ethics discussions, quality service contests, and further enhance the medical staff wholeheartedly for the patient's service awareness and sense of responsibility.
(2) Strengthen the education of law and discipline. Organize the majority of medical staff to seriously study the "Criminal Law", "Medical Practitioners Law", "Regulations on the Management of Medical Institutions", "Regulations on the Handling of Medical Accidents", "Prevention and Control of Infectious Diseases Law" and other health laws and regulations, to further strengthen the medical staff to comply with the law and the awareness of cleanliness and self-discipline.
(C) strengthen the positive and negative typical education, build a strong ideological and moral defense. Carry forward the spirit of Bai Qiu'en, guiding medical personnel to establish a correct world view, outlook on life and values; seriously carry out warning education, study the "Mirror Record", through the analysis of typical cases, watch the corruption cases of the film and other ways, so that the majority of medical personnel to the case of clear discipline, caution, and enhance the moral constraints.
Third, strengthen the hospital culture construction, build a harmonious relationship between the cadres and doctors and patients
(a) cultivate humanistic concepts, enhance the quality of humanism. Through various forms of activities, the "patient-centered", "all for the sake of the patient, for the sake of the patient's all, for all patients," the service concept throughout the clinical medical services, and strive to create a brand of hospital culture, cultivate the spirit of the hospital, and actively guide the staff to consciously establish an active service, and actively guide the staff to establish an active service, and actively guide the staff to establish an active service. Actively guide the staff to consciously establish active service, friendly service, integrity service humane service, the patient first five kinds of service consciousness. 1, to strengthen the hospital's cultural position construction, do a good job of publicity window, blackboard newspaper, the establishment of a reading room, etc., enrich the spiritual and cultural life of the staff to civilized, healthy and upward cultural cohesion of people. 2, through the special reports, speeches and other forms of vigorously publicize and report on the advanced deeds of the typical characters 3, the implementation of the hospital leadership contact departments, feedback and other systems to enhance communication and exchange between managers and employees to build a harmonious relationship.
(2) to carry out humane service, create a humane atmosphere. Actively create conditions to purify and beautify the medical environment, and actively carry out medical, hygiene, health and other scientific knowledge propaganda. Carry out "love outpatient clinics, wards", continue to do a good job in collaboration with the people to promote the spirit of medical workers to the community to save lives.
(C) honest service, build a harmonious doctor-patient relationship. Continue to strictly implement the outpatient drug list system, hospitalization costs of a day list system, common medical charges open, common drug prices open, the average cost of hospital beds open and outpatient per capita cost of medicine open medical service information "six open" system. The supervision and inspection of medical service charges should be strengthened to ensure that the charges are standardized, reasonable and honest. Further improve the doctor-patient communication system and medical notification system, standardize the content and form of communication between doctors and patients, enhance communication awareness and improve communication skills. In the process of diagnosis and treatment through a variety of forms, so that patients on the diagnosis and treatment charges, drug prices, their own conditions, what kind of tests, their own doctor "five understand", fully respect and maintain the patient's right to know. Improve the complaint and report closure system, doctor-patient dispute handling mechanism and accountability system, seriously investigate and deal with every public complaint and report, so that every piece of investigation and implementation, everything has a response. Adhere to the doctor-patient contact system, the system of return visits to discharged patients, the rate of return visits to discharged patients up to 60%, the organization held a forum on the practice of wind supervisors 4 times. Strengthen the communication and exchange with society and patients, and strive to build a harmonious doctor-patient relationship.
Fourth, in-depth treatment of commercial bribery in the field of medicine purchase and sale of special work, and strive to correct the purchase and sale of medicines and medical services in the unhealthy wind (a) Progress in the implementation of the President's responsibility. Grasp the ideological education and self-examination and self-correction work, grasp the key links, key areas of special monitoring, adhere to and improve the key personnel management system. (B) the establishment of prescription review system to reduce the incidence of irrational use of drugs. In the dynamic monitoring of drugs and abnormal early warning, hospitals monitor the total amount of a single species of drugs, clinicians monitor the total amount of a single species of drugs, on the basis of publicity system, the implementation of prescription review system. Hospitals should set up a special department to exercise the responsibility of the assessment of the rationality of the use of medication for doctors, the assessment includes four aspects: first, the doctor unreasonable use of medication prescriptions for review, regular publicity, the second is the implementation of the clinical pharmacist room visits, room visits found in the doctor unreasonable use of medication doctor's orders for notification, and put forward the rational use of medication advice and recommendations; third is the outpatient prescriptions, inpatient medical records, the quality of the special use of medication quality control, and fourth is the rational use of medication for doctors. Fourth, the doctor's rational use of drugs for comprehensive scoring, scoring results linked to the efficiency of the salary. (C) the implementation of mutual recognition system of inspection and test results between medical institutions, to reduce the duplication of tests, reduce the burden on patients. In the case of confirming that there is no obvious change in the patient's condition and ensuring medical safety, the higher hospitals of medical testing, medical imaging, in principle, will be recognized, no longer review. (D) continue to promote the centralized bidding and purchasing work, so that patients can benefit from affordable. Further improve the drugs, disposable materials, medical equipment, joint centralized procurement system, the implementation of drugs, disposable materials, medical equipment, joint centralized procurement, reduce hospital procurement costs and purchase prices, reduce the inflated prices of drugs. (E) resolutely resist commercial bribery, highlighting the investigation and handling of cases of serious nature, aggravating circumstances and refused to self-examination and self-correction cases and the Criminal Law Amendment (VI) promulgated after the still illegal acceptance of bribes against the law. At the same time, combined with the actual, active exploration, active work, continue to promote the governance of commercial bribery long-term mechanism of consolidation and development.
V. Reform of the hospital service process, improve the rate of medical services. Accelerate the construction of hospital information technology, improve the function of the computer system, strengthen the training of staff on the ability to operate the machine, and strive to be skilled, fast, improve work efficiency. Adjust the service time according to the patient's demand, strengthen the emergency duty.
Six, strengthen self-discipline, democracy, cost consciousness, improve the level of hospital management (a) adhere to the "who is in charge of, who is responsible for" principle, and further improve the President's target management responsibility system, the implementation of a double responsibility for a hospital management and ethical construction responsibility. Combined with the actual unit, seriously summarize the experience, work creatively, and constantly promote system innovation, the formation of a system to control power, by the system to control people, according to the system of work mechanism. To further improve the evaluation methods, strengthen supervision and inspection, strict implementation of the wind grading assessment. Hospital leading cadres should consciously practice * comrades advocate eight aspects of good morale, pragmatic, pragmatic, take the lead, and effectively strengthen the style of construction. (B) adhere to and improve the medical, hospital affairs open system, improve hospital management, medical services and diagnosis and treatment of transparency, the implementation of democratic management, consciously accept the public and the supervision of employees.
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