Part I Supervisor Personal Summary
Through the recent understanding of the stores I am responsible for, I found that most of the regional staff for the sale of the work of the work only stays in a single delivery after the return of the work of the money. The work is very passive, can not take the initiative to find out the problem, optimize the link, missing the most important customer control, channel control and terminal pull. Part of the sales staff for their job responsibilities are ambiguous, only do the most superficial basic work. According to some of the actual situation, I take the liberty of elaborating on the job function of the market supervisor position. Supervisory work can not be limited to promoter management, on the one hand, the supervisor to improve their own quality, including sales techniques and means of understanding, to deal with promoters in the sales of difficult problems; on the other hand, to enhance their own management skills and coordination capabilities, good at dealing with promoters and store managers, promoters and other companies promoters, promoters and shopkeepers between the various large or small conflicts. I as a market supervisor, the following talk about my work experience and experience:
First, to help sales
Market Supervisor should be together with the trainer, for the store without promoter channels, simple and effective sales skills training. To let dealers and terminal stores responsible person to realize that we are not just machines on the cabinet, the same we have been concerned about, care about their overall sales. For sales skills, we give them help training, so that they have a good impression of our company's image, the quality of personnel, and let them feel that we are pragmatic in helping them. Again, their gratitude can help overall sales increase. For the collaboration side, these are all necessary to keep things healthy.
Second, inertia sales
While helping sales, seriously teach store clerks about ___ model's unique selling points and sales techniques. Through such training, the store clerk must have a certain sense of accomplishment and satisfaction inside if he can sell the machine according to the methods taught. In this way, when recommending ___'s model to customers again, there will be a certain increase in confidence. Through many successes, it is easy to form: certain shopkeepers specialize in recommending ___ models, and the success rate is very high; future guests will come to the door, will take the initiative to recommend ___ models. This is the success of the inertia marketing, which is very effective for our ___ cell phone in the terminal store volume.
Third, flexible promotion
Promotion, no matter in which line, is an objective existence, can not avoid the common theme. Subject to the timing, location and network of restrictions and impact, its resources and methods often have a variety of, which requires us to be smart minded to use resources, wide range of ideas, goal-oriented, flexible promotions. That is, according to different circumstances, on different occasions, with different methods to treat different customers, to achieve sales.
From the perspective of analyzing the customer's psychology, often can dig out more customers' consumption potential. Customers can walk into the store, there are no more than two situations:
First, it is really to buy a cell phone. At this time, it is often necessary to take the lead, the most direct and effective way to attract the attention of customers, so as to achieve the purpose of recommending the phone to him. The "flexible promotion" here is reflected in how the promoters and supervisors can make relatively accurate judgment on the observation information through the first observation of the customers, or eliminate some of his psychological barriers and remove some of his psychological disturbances through the verbal language according to the customers' feedback, so as to bring the customers closer to the counter of the cell phone and further open up the distance between the customers' beliefs and disbeliefs. The distance between the customer and the cell phone counter, and further open the heart of the customer's belief or disbelief. To summarize, it is "skillful observation of the customer, when the opportunity to make a decision".
Second, may be to buy a cell phone. Here, can be divided into two kinds, one is to buy, but did not bring the money; another is to bring the money, but not necessarily the moment to buy. The "flexible promotion" here is reflected in the process of good interaction with customers. Build a harmonious and barrier-free communication and chat platform with customers, open the heart of the customer's emotions, through emotional interaction, to understand the customer's real needs and objective difficulties, to promote the customer this time or the next time to come to consume. In short, it is "emotional interaction, harmonious marketing".
Part II Supervisor's personal work summary
Turning the corner has come to ___ July, according to their own actual situation, I ___ year's work to make a rating and summary, put forward the need to improve the place and the solution.
First, job responsibilities
As the company's marketing department supervisor of the position, I have a lot of work on the place is not in place, did not use the company issued a good assessment standards. Doing things always think of where to do, work without a reasonable plan and summarize, there is no correct working method. Work up more numb, always eager to solve the problem, do not think calmly about the problem, there is no reasonable solution to the fundamental strategies and methods.
The solution: draw up a workflow of their own, every day in accordance with this process to start the work (the understanding of each thing and the handling of the problem have a time limit), which is forced to improve work efficiency. After a period of time, I believe that their work methods will be improved, and the efficiency of the work will also be improved.
Second, the business situation
20__ year in the company's business, got a small part of the results, but there are many of them are in view of the company's colleagues to help and encourage. There is such a sentence in our military rules of the army, when you enter a company that talks about effectiveness, please use your performance to speak.
In the work will always remind themselves: all the problems only their own solution, wait for others only reference to the views and words of encouragement, all things need to be resolved by themselves, there is no one to help you complete it. So that their own dependence will not be so strong, all the problems only to find their own solutions. And then again hard and tired, only your performance can prove your ability, all the other is just empty talk.
Third, teamwork
___ years of work summarized: now the company only strong personal ability is not, with the company's teamwork spirit is important. Stronger individuals can never be compared to a good team. At present, the construction of the team will become ___ annual work plan.
In the team I always teach my managers, must lead by example, strict requirements for themselves. Store managers need solutions to problems, not us helping them solve them. For how to train employees: as long as the employees are not principle problems, we basically to guide and teach the main. Employees are not scolded into talent, they also need to praise and encourage the words, give more confidence.
Fourth, there are problems
1, self-learning is not enough, always need to whip.
2, the work has the potential to not all play, need to improve the work method.
3, for the usual training and meeting records are there, but only in form, no _ after the summary, adoption and implementation.
Fifth, the solution
1, reasonable arrangement of their own learning time, no special important things, not to disrupt the learning program.
2, to develop their own workflow, and constantly improve their work methods, to learn how good people are effective in organizing their own work time, to take advantage of the five management.
3, after the training and meetings to learn to summarize and analyze, analyze their current work problems, summarize how to better implement and arrange their work. Before the implementation of adequate preparation, the plan will be detailed, the implementation of the time is relatively easy.
The above is my summary of the work of the year 20__, in the summary of the work of the analysis of their work in a variety of problems, the work of the year ___ plans and goals have a great help. Next I will seriously implement the work of the year __, for their own goals!
Part III Supervisor Personal Work Summary Sample
I have been working as the company's market supervisor since 20__, and now it has been __ years. In order to further achieve self-improvement in the work, now I will summarize the work in 20__ as follows to report.
First, the work situation
This year, under the correct leadership of the company's leadership and the strong support of the majority of colleagues, I am closely around the work objectives, innovative work ideas, and strive to complete the work tasks. No matter what the work, I am serious, meticulous, responsible attitude to it, make sure to do a good job. So far this year, the main work done includes the following three aspects:
(a) Do a good job of operations management. Responsible for collecting and reviewing the monthly operation plan of the secondary region and the setting of monthly performance indicators for regional managers and business agents and checking the results.
(ii) Strengthen promotion management. Improve sales performance. Focus on the marketing of the second level of the region to make good arrangements in advance, and develop relevant promotional plans, follow up and supervise the implementation of promotional plans to ensure the smooth implementation of promotional work.
(C) network management. One is to trace and calibrate the terminal management indicators of the second level region; the second is to trace and calibrate the network management indicators of the second level region.
Second, the work plan
(a) Put learning in the first place, and constantly improve the comprehensive ability of business.
On the one hand, we should continue to learn the relevant business knowledge, enhance the sensitivity to the market, and actively apply the theory to the work practice, to better fulfill the job. On the other hand, we should summarize the lessons learned and accumulate working experience to lay a good foundation for future work.
(ii) Calm and collected, maintain a good state of mind.
For all kinds of work problems, first of all, we must overcome the emotion of impatience, guard against arrogance, keep calm, adjust the mindset, and meet the different challenges with a full spirit and a positive attitude. And colleagues actively communicate, enhance the cohesion of the team organization, and then improve the work force.
(C) Determine the goal, strengthen the sense of innovation.
As a ___ market supervisor, I must be based on the company's annual sales plan to develop a personal far near future work objectives, and go all out to achieve. At the same time, to enhance the sense of innovation, improve their own work methods and methods, and constantly improve their own work level.