Hospital industry style construction implementation program

Hospital industry style construction implementation program To further implement the "who is in charge, who is responsible for" and "tube industry must manage the wind" of the corrective work responsibility system, in accordance with the central, provincial and municipal governments to further strengthen the health industry style construction work deployment requirements In order to further develop a wide range of industry style construction activities, and constantly improve the level of hospital style creation, combined with the actual work of our hospital, we have developed the following implementation plan I. Guiding ideology Comrade Jiang Zemin, "Three Represents" important thought and "the implementation of the Outline of the Construction of Civic Morality" as a guide to create civilized industry activities as a carrier to health care services focusing on the satisfaction of the service users. service as the focus, to the satisfaction of the service users as the evaluation standard, adhere to the "symptomatic, correct and build", "focus on building" and "moral rule" and "rule of law" combined approach, and the "moral rule" and "rule of law". Rule of law" combination of guidelines, increase the strength of ideological style of education, promote the construction of systems, improve the ideological and moral quality of cadres and medical and health personnel and business quality, guiding them to improve the attitude of service, improve the style of work, improve the quality of service, optimize the service environment, and strive to solve the hotspots and difficult problems that the public strongly reflect on medical and health services, in-depth correction of unethical practices in the industry, efforts to correct the industry, and efforts to improve the quality of service. In-depth correction of unethical practices in the industry, and strive to build the health industry as a civilized "window", to promote practical action to improve relations between the party and the masses, the cadres and masses, to ensure that the health reform and the work of the health reform and the smooth progress of health. Second, the main goal of the wind building is a long-term task. Our industry style construction to cross the city's advanced ranks, we must mobilize the majority of cadres and health care workers after hard work, to achieve the following goals: (a) a marked improvement in service attitude. Medical and health personnel service attitude is warm, amiable, civilized language and service etiquette in cadres and medical and health personnel in the basic popularity, to put an end to the service taboo and service attitude "raw, cold, hard, top, push" phenomenon. (ii) Significant improvement in work style. Medical and health personnel generally set up a patient-centered service concept, simplify the service process, the implementation of various measures to facilitate the people, the basic elimination of hospitals, "three long and one short" (registration, charging, medication collection time is long, the consultation time is short) phenomenon; to strengthen the power of outpatient clinics, arranging for high-capacity physicians to respond to the clinic to improve diagnostic level and reduce the number of follow-up; hospitals should be Further improve the emergency green channel, to ensure that emergency and serious patients are rescued quickly and effectively; respect for the patient's right to information and choice of medical services, improve the patient's choice of doctor system, outpatient halls express medical technology services and common drug charges, hospitalization costs to implement the "one day a list" system, to facilitate the patient's access to medical care and query medical costs, and effectively curb the indiscriminate examination of medical fees, effectively curb the indiscriminate examination of medical fees. The system of "one day one list" is implemented for hospitalization expenses, which facilitates patients' access to medical services and inquiries about medical expenses, and effectively curbing such unhealthy practices as indiscriminate inspections and charges, accepting red packets, and taking kickbacks; centralized bidding and purchasing of medicines is implemented, and the purchasing volume should be at a level equivalent to % of the total volume of the purchasing volume, and more than % of the difference in the price will be made available to patients. (iii) Significantly improve the quality of service. To strictly abide by the rules and regulations and technical operation procedures, service quality monitoring organization and measures sound, patient admission diagnosis and discharge diagnosis compliance rate of more than %, before and after the operation diagnosis compliance rate of more than %, the examination, test report diagnosis compliance rate of more than %, emergency critical patient rescue success rate of more than %, hospital emergency items intact rate and routine instrument disinfection and sterilization of the qualified rate of more than %, the outpatient case paperwork writing pass. The rate of qualified writing of outpatient case documents and the rate of Grade A cases reaches more than %, the average hospitalization day of patients is lower than the national standard, the rate of hospital infection is less than %, the pharmacy has no shoddy and expired medicines and health care products, and there are no medical liability accidents and major technical accidents. (iv) The service environment is obviously optimized. All kinds of due signs in the unit are complete and beautiful, the service environment is neat, quiet and cozy, all work processes are managed in an orderly manner, and greening has been carried out according to the stipulated requirements. Third, safeguard measures (a) the establishment of leadership responsibility system. Hospital wind construction by the party branch secretary Comrade XXX is responsible for the overall responsibility, the main focus, President XXX, Vice President XXX, XXX, XXX, XXX, XXX with the grasp, the establishment of the wind construction office, specifically responsible for the organization of this work, coordination, supervision, inspection; the wind construction is included in the important agenda, often study, carefully organized, the wind construction objectives and tasks detailed, quantitative, hardened (i) To decompose the objectives and tasks of the construction of ethical practices into sections and posts, and implement them to the head, sign a certificate of responsibility, and implement the linkage of individual performance and remuneration, and reward and penalize the poor. (B) in-depth professional ethics education and style training. To seriously organize the majority of cadres and medical and health personnel to revisit Comrade Mao Zedong's "Commemoration of Bai Qiu'en", study the "Citizen's Moral Construction Implementation Outline" and Jiang Zemin ****** for the health industry, "to save lives and help the injured, loyal to their duties, love and dedication, enthusiasm, pioneering, striving for excellence, dedication, civilization," the word style, and vigorously promote the professional moral education and style of training. We should vigorously carry forward the spirit of Bai Qiu'en, conduct professional ethics education in a targeted manner, continuously improve the quality of people's professional ethics, strengthen the concept of the purpose of health work, and consciously resist and rectify the unhealthy winds in the industry; we should conscientiously carry out the "three fundamentals" (basic theories, basic knowledge, and basic skills) and the "three strictures" (strict requirements), and we should also carry out the "three basic principles" (basic theory, basic knowledge, and basic skills). Three strict" (strict requirements, strict organization, strict attitude) style of training, and constantly standardize people's service behavior, develop a good style, improve the ability to serve the people's health and level. (C) give full play to the demonstration role of backbone and advanced models. Party members and cadres are the backbone of the wind construction. In accordance with the requirements of "eight adhere to, eight against", to grasp the party members and cadres of the self-construction, to the party style with the wind, cadres with the masses, and constantly summarize the work of the advanced experience, to guide the majority of cadres and medical and health care personnel to see the wise and think alike, and to promote the construction of the wind of the in-depth development. (d) Strengthen supervision and inspection. The hospital branch of the two committees and departments (departments) should often send people to the construction of the practice of openness and secret, the quality of medical audit, the work of the open stack of force or engage in form, going through the motions to be notified and criticized; on the problem of more social impact of the departments and individuals, as a negative example of a warning education, so that people learn a lesson from the lessons learned, to learn from the experience. (E) closely integrated with the reform of the medical and health care system. The emergence of unhealthy practices in the industry is related to both the quality of people's ideology and morality, as well as the current health care system. Therefore, the wind construction should be closely integrated with the reform of the medical and health system to carry out, in order to reform to promote the improvement of the wind. The reform should focus on the reform of the personnel distribution system, the implementation of centralized bidding and procurement of medicines, and the system of patients choosing doctors. By deepening the reform, gradually eliminate all kinds of shortcomings, cut off the objective root cause of the industry's unethical practices, and promote people to continuously improve the quality of ideology and morality, and develop a good professional style. (F) the establishment of rewards and punishments incentive mechanism. The construction of the hospital's ethical situation, as an important basis for the assessment of the unit's leadership team, leading cadres and the necessary conditions for the evaluation of the first and the best. The construction of good practice, to inform the commendation, reward; the construction of the practice can not meet the requirements of the provisions, to cancel its when the evaluation of the first and the qualification of excellence, to engage in unethical "black sheep", found a, investigate and deal with a, never tolerate. Today is the "hospital management", we are determined to maintain the advanced educational activities of party members as an opportunity to mobilize the majority of cadres and health care workers to invigorate the spirit of concerted efforts to actively and creatively carry out the activities of the hospital management, the scientific concept of development into the implementation of the hospital management of all levels, and conscientiously implement the objectives and requirements of this program to create a new situation in the construction of the style of our industry. Our hospital industry style construction of a new situation. Month