Front Desk Cashier Job Duties (General 16)
As society continues to progress, job duties are used in many places, which mainly emphasize the responsibilities to be performed within the scope of work. General job duties are how to develop? Here is my help to organize the front desk cashier job duties, welcome to read, I hope you can enjoy.
Front desk cashier duties Part 1
A, understand the reception of the front desk of the work, proficiency in cashier business, comply with the rules and regulations of the company and the employee handbook, obedient to the instructions of the superiors and cooperate with the work of the superiors. Attitude, integrity and professional ethics.
Second, the specific scope of duties and job requirements
The front desk is the first contact with the hotel guests department, the front desk service directly affects the guest's impression of the hotel, so it is important to improve the front desk service level.
Pre-service dress according to the regulations, clothing straight, neat; left chest wearing a license plate; hair combed neatly, male employees hair but not the collar, no beard, female employees hair shall not be over the shoulder.
Second, the post standing service, stand upright, maintain a natural and friendly smile, no time to leave the post at will.
Third, courteous and considerate, hospitality and gas, see the guests to actively greet the guests, the guests to use honorifics, language standardization, clear, to create a mini-themed hotel: "service with a smile, the guest first" service concept.
Fourth, seriously carry out the work of shift handover, unclear places to put forward in a timely manner, spare cash shift handover, the former account is not clear after the account is not connected.
Fifth, make good preparations before the shift, carefully check the computer, POS machine, printer, calculator, money machine, card machine, scanner and other equipment is working properly, and do a good job of cleaning and maintenance.
Front desk cashier job responsibilities Part 2
1, the implementation of the work of the supervisor's instructions and report on the work. Responsible for the settlement of all expenses of the guests. Input and check the cost of accommodation and food and beverage, room bar, telephone, recreation, laundry, hairdressing, flowers and other expenses bills, found that the problem promptly notify the relevant departments.
2, responsible for the full collection of accommodation advance payment, and arrears collection work, and make a good record of collection.
3, responsible for the authorization of credit cards with over credit limit.
4, responsible for the preparation of the daily cashier and to ensure that the billing, payment orders and cashier daily consistent.
5, on time to solve the business payment, seriously do a good job of shift handover procedures and situation records.
6, conscientiously and carefully do a good job of the guests' valuables custody, access work.
7, in accordance with the relevant provisions of the bank to do a good job of foreign currency exchange.
8, accurately grasp the day of foreign currency prices, strict implementation of foreign currency exchange system and operating procedures.
9, familiar with a variety of foreign currency cash coupon amount, checks and credit cards, familiar with cash, checks, credit cards, the authenticity of identification methods. If there is any doubt, immediately contact the relevant departments of the bank.
10, proper custody of various currencies, vouchers, review on time, daily exchange of daily statement, and timely exchange of receipts with the bank.
11, the exchange of errors, should be reported in a timely manner, timely processing.
Front desk cashier duties Part 3
1, to provide guests with the information they need, enthusiastic, thoughtful and meticulous to help guests solve a variety of needs.
2, the daily income of cash, bills must be checked with the bill in line, and according to different currencies, different bills were filled in the payment bag.
3, properly handle the guest's complaint, when can not be resolved, promptly consult the supervisor.
4, the reserve shall not be white against the Treasury. Without approval, shall not be business income cash loan to any department or individual. (If the general manager of KTV due to special circumstances can borrow cash at the front desk, but should go through the relevant procedures.)
5, coordinate the relationship between colleagues, better customer service work.
6, strictly in accordance with the provisions of the accounts to deal with a variety of bookkeeping. Obedience to the arrangement of the supervisor, seriously complete the task.
7, correctly handle the guest's message, telex and so on.
8, every day to organize the "leaving the store account is not flat" guest accounts, to report on the abnormal situation.
9, the correct handling of the release of keys.
10, make a good receipt of the key to the safe for valuables and in and out of the safe room for valuables registration records.
11, the daily income of cash, bills according to the different bills to fill out the daily business statement, to the auditor to sign and review. At the end of the shift, the day's tickets, money and bills to make the daily business statement to the audit review of the correct shift personnel to confirm before leaving work.
12, pay close attention to the lobby of the situation, such as abnormalities in a timely manner to the supervisor and the Department of Security report.
13, computer passwords are properly stored, one person a mouth, not allowed to **** with.
Front desk cashier job responsibilities Part 4
1, obey the lobby manager's work arrangements, according to the prescribed procedures and standards to provide guests with first-class reception services. Responsible for the front desk, supermarkets, buy single service work, and do sing sing pay, polite service
2, seriously shift work, unclear places to be put forward in a timely manner, the spare cash class class handover, the former account is not clear after the account is not connected.
3, make good preparation before the shift, carefully check the computer, printer, calculator, money machine, credit card POS machine, card machine, scanner and other equipment work properly, and make good cleaning and maintenance.
A, skilled grasp of the consumer prices and the situation of the room, accurate printing bills, timely and efficient collection of guests payable expenses, a variety of bills to verify the authenticity of the work of collection and settlement
B, exchange the change required for the day, the daily reconciliation of the reserve fund
4, to grasp the situation of the state of the room, actively and enthusiastically promote the chartered room to understand the day of the booking of the guests, to confirm the payment method to ensure the opening and closing of the room and the way of payment.
5, quickly and accurately for the guests to open the room, room extension, room change and check out procedures, open the room to the guests to take the initiative to tell the price of the guests to avoid misunderstandings, and need to do a good job to verify the procedures of the guests and open the room registration.
6, accurately and skillfully accept guest cash, checks, printing guest bills, timely and accurately for the guest billing and invoicing according to the reasonable request of the guest.
7, skilled knowledge of KTV, strict compliance with the system and operating procedures.
8, according to the room status report sent by the housekeeping department, carefully check and maintain the most accurate room status.
9, the production and presentation of a variety of reports report.
Front desk cashier job responsibilities Part 5
1, familiar with the workflow of the post, to achieve standardized operation.
2, proficient in operating skills, to ensure that the checkout, collection of timely, accurate and error-free.
3, to the post to do business before the preparatory work: lighting, window spotlights, TV, money machine, coffee machine, hall music, to ensure the smooth progress of the work of the front desk.
4, the management of the reserve fund, to ensure that the amount of the reserve fund is accurate, safe storage.
5, the management of their own on the machine password, not with others **** with, shall not be leaked to outsiders.
7, good use of receipts, to do the first checkout, invoicing, invoicing amount and the amount of cash and machine tickets received must be consistent; on the bounced checks, waste tickets to be corrected in a timely manner.
8, daily 9:00 with the financial reception: the day before yesterday cash, receipts, business daily statement, the big account. With the financial handover before the need for cash, credit card classification summary, and machine ticket checking in line with the problems found in a timely manner to find, to avoid losses. To do day-to-day settlement.
9, daily after work and customer service handover: the previous day's order, the reason for entering the store questionnaire, pick up pieces after the piece of bag, the guest single.
10, the order of the day into the computer, pre and post the day the amount of money into the computer; the second entry into the computer (single number, sets, photographers, plus the amount of selection).
11, the daily checkout, the amount after the checkout into the next day's income.
12, after work every day to Han total business daily SMS: single number, the average set, the average deposit, today's revenue, total revenue.
13, do a good job of daily business daily, the beginning of the daily statement must be the same as the beginning of the big account. Front desk daily expenditure items: guest meals, fruit supply, instant awards signed by the store manager can be spent from the front desk. Other expenditures must be agreed by the financial manager or general manager before spending.
Front desk cashier duties Part 6
1, punctual to the post, check the equipment and equipment, do business collection and all the preparatory work.
2, in accordance with the cash management system, conscientiously do a good job of cash and a variety of bills received and paid for safekeeping, and strictly abide by the hotel's confidentiality system.
3, do a good job of booking reception, settlement, collection work, to be stable, accurate and fast.
4, recognize the restaurant all kinds of wine, dishes, pasta, beverage prices, to understand the knowledge of restaurant services.
Front desk cashier duties Part 7
1, responsible for the reception of customers at the front desk, merchandise sales and membership cards, and arrange for the signing of the security agreement;
2, responsible for the store cashier work, cash management, to ensure that the store cashier work is normal;
3, the daily work of the report and financial data statistics, merchandise inventory statistics;
4, responsible for customer service in the store Work, timely and effective treatment of customer needs and complaints, to ensure customer experience satisfaction
5, to complete other work arranged by the leadership.
Front desk cashier duties Part 8
1, do the member of the store consumption registration and settlement work;
2, responsible for customer reception and registration entry work;
3, production, printing, checking cashier vouchers;
4, summary receipts, invoices, the preparation of relevant reports;
5, according to the receipt of vouchers register cash and bank journals, and vouchers to the cash register And bank journals, and vouchers will be summarized regularly sent to the Ministry of Finance;
6, the proper storage of cash register equipment, cash register system and maintenance of the front desk area range of hygiene and cleanliness;
7, with the other departments related to;
8, the work of the company to complete the superiors of the other work assigned.
front desk cashier duties Part 91, timely and accurate answer transfer phone, if necessary, record messages and convey;
2, responsible for the customer`s `reception, booking registration, service project consulting and other work;
3, do a good job of guest consumption checkout work, paperwork entry;
3, responsible for the front desk area of the environment to maintain, ensure that equipment Safety and normal operation;
4, daily data organization and other general front desk affairs;
5, to complete other tasks arranged by the supervisor.
1. Ensure that patient appointments and registrations are completed accurately and efficiently
2. Respond to patient questions and assist patients in accordance with UFH policies and procedures
3. Assist in printing invoices and checking out patients
4.
5. Help guests coordinate with relevant departments to prepare required documents
6. Assist supervisor/manager in completing new tasks or additional projects
Front Desk Cashier Job Responsibilities Part 11
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3, collection of refunded unsettled accounts, the unsettled accounts will be reported to the lobby assistant;
4, processing refunds, payments and account transfers;
5, responsible for the exchange of foreign currencies for the guests, to provide the safe for the storage of valuables;
6, to ensure that all procedures at the front desk in accordance with the company's accounting standards;
7, investigation of any possible account discrepancies on the basis of the night audit;
Front Desk Cashier Job Responsibilities Part 12
1, correctly grasp the demand and supply of hotel rooms on the day of the situation, to understand the arrival and departure of guests on the day of the situation, to check the room status, and to do a good job in the division of rooms.
2, enthusiastic reception of guests, for a variety of formalities, in advance of the arrangements for VIp guests and conference guests check-in registration. Strictly abide by the confidentiality system, safeguard the interests of customers, special circumstances in a timely manner to ask for instructions from superiors.
3, and related departments to maintain contact, timely processing of various information, and strive to improve the quality of service and room occupancy, acceptance and processing of booking information.
4, the guest's inquiries should be enthusiastic, polite, prompt response, to provide guests with messages, wake-up call, counseling and other services.
5, familiar with the work of commonly used and important types of telephone numbers, according to the work program quickly and accurately transfer each phone, to ensure smooth communication, and make a good record.
6, is responsible for the guest checkout, collect cash or transfer, credit card and other payment methods of accommodation and other costs.
7, the resident bill classification and timely input into the computer, properly preserved.
8, caring for all kinds of equipment, to ensure that the communication equipment is neat, smooth, and maintain its normal work.
Front desk cashier duties Part 13
1, responsible for the front desk cashier, daily reception of visiting customers, considerate farewell customers.
2, responsible for supervising and managing the management of the reception area of the front desk health and cleanliness, to maintain an elegant and clean environment.
3, dealing with customer complaints, coordinating and solving customer problems.
4, to understand customer needs, timely insight into customer psychology, correctly guide customers to increase homework projects and purchase products.
5, check the beauty effect, improve customer satisfaction and reputation.
6, the establishment of "customer registration form", do a good job of customer file management.
7, timely study of customer information, courtesy of strengthening interactive contact with customers.
8, regular after-sales phone call back to provide personalized differentiated customer service.
9, quality and quantity to complete other work assigned by the superiors.
1, is responsible for the collection of maintenance payments, and in the case of confirming that the money has been received, to the customer invoice.
2, the day to complete the daily revenue running account, to ensure that the accounts and cash clear, correct and error-free, and the day's money to the cashier in a timely manner, to complete the handover procedures.
3, the same day to complete the settlement statement and income summary statement of the organization, paste the work, and submit to the service manager to confirm, and then pass to the cashier to prepare vouchers in a timely manner.
4, responsible for the control of invoicing, the end of each month with the accounting check once.
5, to assist the service adviser for the reconciliation and confirmation of the relevant payments (deposits, overcharged maintenance payments, etc.).
6, is responsible for the monthly account with the maintenance payment reconciliation and follow up.
7, responsible for the car inspection and other money collection (fine, renewal costs, etc.)
8, the day of the cash custody responsibility
9, the management of the use of fixed assets, custodial responsibility
10, in accordance with the company's annual business plan to cooperate with the business sector to complete the relevant business tasks
11, to thoughtful, smiling service attitude and professional High-quality work level to customer satisfaction, the responsibility of no complaints
12, other work assigned by the superior
Requirements:
1, finance-related related disciplines, college degree or above.
2, engaged in cashier, cashier more than 1 year of work experience.
Responsibilities:
1, in accordance with the arrangement of the superiors to do their jobs;
2, reception of the customer should be proactive, enthusiastic, courteous, patient, considerate, so that customers feel at home;
3, the use of polite language, to provide guests with the best service;
4, with the work of superiors, obey the leadership command, unity and good to help colleagues work;
5, actively participate in training, and constantly improve service skills.
Requirements:
1, under 30 years of age, gender is not limited, fluent in Mandarin, service enthusiasm, a strong sense of responsibility
2, honest and disciplined, professional ethics
3, decent features, cheerful personality, affinity
Front desk cashier duties Part 161, familiar with the business operation of the sales department and the collection of money. Familiar with the business operation of the business sector and the collection process, master the hotel services business prices and cashier skills, understanding of the marketing programs and promotional measures, responsible for collecting guest spending money, checkout work.
2, is responsible for the General Manager's Office approved the business price discount rate, preferential access to the business sector at all levels of management staff to monitor the use of the above rights, will be irregular or operational problems reflecting the upper level of timely processing.
3, is responsible for the use of the cash register computer system check and daily management, the operation or failure of the problem to report to the superiors in a timely manner.
4, responsible for bills (business bills, invoices, receipts) of the receipt, distribution, recovery, storage and registration work.
5, is responsible for the use of facilities and equipment, do a good job of routine maintenance, according to the actual situation, according to the actual situation to the higher level of maintenance (insurance) recommendations.
6, is responsible for the registration of the stay list, custody and the recovery of money.
7, is responsible for organizing the bill according to the collection method, printing cashier statements, to ensure that all kinds of money and statement data in line with the timely payment of a variety of business income payments.
8, responsible for business data, to prevent leakage of business data.
9, is responsible for the cash register business money, reserve funds and other money safekeeping work.
10, responsible for the cash register point of health and cleanliness.
11, to complete other work assigned by the superior.
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